When i had my oil changed at the fairfield alabama express oil change i mentioned i was having heat issues; i was given an estimate of what it would cost to fix my heat. so when i went back to have my heat fixed they installed a new heater core. when i pulled off no heat. when i called back to report this i was asked to come back; they kept me there for hours to install a new thermometer and another part plus a radiator flush. after all this i still had no heat and was asked to come back a third time for a final flush but by then i no longer trusted them and i could not understand why i was having to keep coming back to get my heat fixed.
i went to another shop to get a second opinion; the second shop showed me how they had cracked my timing chain cover so my car was worse off than before i took it to that shop. so i got in touch with the better business bureau to complain; the better business bureau did nothing about it taking express oil change's side. then i complain to the attorney general's office who also took express oil change's side and suggested i get a lawyer and sue them. i don't have the money to pay a lawyer so i am stuck. this company took no responsibility for messing up my car and told the offices i contacted some other shop had messed up my car. it seems like all an ordinary regular joe like me can do is report them and try not to let anyone else be messed over by this company.
21, 2018 & Proceed To Trialcase# CV-2017-000419.00Louis Russ vs Express OIl
Circuit JudgeJavan J PattonCourtroom 650Jefferson County CourthouseBirmingham, Alabama
The release I signed with Express Oil is not valid because it was based on a fraudulent claim. It is a fraud. Express Oil had falsely claim to have repaired my car and stipulated that they would only give me my car after I signed a release that would make them not responsible if the repair was defective. Not wanting to incur storage charges and hoping that because they were a well knownCompany that they would not perform substandard repair and risk diminishing their reputation.
Theydid on my car five times after I originally signed the release and had pick up the car in an attempt to determine why it was still overheating, despite the fact that claim to have done;however,they were not able to determine what was wrong with car and what they might have done wrong during their alleged repair. It was taken by them to another Express Oil Center who concluded it was a radiator problem.
Freddie Leonard Crotwell 641 Brandy Dr. Trussville, a certifymechanic,who has been subpoena, evaluated the car performance and came to the conclusion that it was not a radiator problem. Auto & Electric Inc. 129 3rd Ave N Birmingham, diagnose the engine to be bad & nonfunctioning due to improper repair. They have also been subpoena to testify.
Louis A Russ Jr ,Plantiff
Circuit Judge Javan Patton,case #CV-3017-000419.00Courtroom 650 Jefferson County Courthouse.Respond to Defendant lawyer letter dated 2-14-2018
The first release I signed involved improper diagnosis an repairof a fan switch, which caused my car to overheat and blow thehead. Express Oil agreed to give me a $400 coupon to be used on the repair cost of my car. I wanted to take my car to another garage, but Express Oil insisted it would only be valid at an Express Oil Center.They stated that the repair would be $1500;however,when I arrived to pick up the car with my $1100 pymt,the bill had become around $1900.They wanted me to pay anadditional $400 they had added to bill.I decided to file a suit in small claims court alleging that the billhad been inflated.
They agreed to remove the $400.Which meantthey had reduce the bill for an unsatisfactory car repair by $800;however, Carr Allison, their lawyer is misrepresenting the fact &claiming they gave me $1200 of the car.He just perjured himselfin letter on February 14, 2018. I have two certify mechanics that will testify that the car was not properly repaired. The lawyer saidI should have returned the $800 credit that was applied to bill forcar repair work not perform in a satisfactory manner. It was acredit towards a bill that was not valid.
I have a battery that I was manipulated into purchasing 2 1/2 months ago when my car suspiciously would not start after they changed my oil.My car was running fine before that oil change.
Anyways, the battery is now bad (tested at more than one part store) and they won't replace or give me my money back and I'm still under warranty. They are telling me I need to bring my car there. I cannot take the car because the battery will not even jump off for me to start the car. I have called the corporate office and waiting on VP to call me back.
This is ridiculous. How am I not owed a new battery or refund when I"m still under warranty. Warranty serves no purpose. I will NEVER go to one of their locations again after this mess.
And the guy there was very rude about the situation.I just want my money back and to never deal with them again.
Express Oil Change & Tire Engineers Reviews
When i had my oil changed at the fairfield alabama express oil change i mentioned i was having heat issues; i was given an estimate of what it would cost to fix my heat. so when i went back to have my heat fixed they installed a new heater core. when i pulled off no heat. when i called back to report this i was asked to come back; they kept me there for hours to install a new thermometer and another part plus a radiator flush. after all this i still had no heat and was asked to come back a third time for a final flush but by then i no longer trusted them and i could not understand why i was having to keep coming back to get my heat fixed.
i went to another shop to get a second opinion; the second shop showed me how they had cracked my timing chain cover so my car was worse off than before i took it to that shop. so i got in touch with the better business bureau to complain; the better business bureau did nothing about it taking express oil change's side. then i complain to the attorney general's office who also took express oil change's side and suggested i get a lawyer and sue them. i don't have the money to pay a lawyer so i am stuck. this company took no responsibility for messing up my car and told the offices i contacted some other shop had messed up my car. it seems like all an ordinary regular joe like me can do is report them and try not to let anyone else be messed over by this company.
Motion To Dismiss Hearing To Stop Case
against Express Oilschedule for February
21, 2018 & Proceed To Trialcase# CV-2017-000419.00Louis Russ vs Express OIl
Circuit JudgeJavan J PattonCourtroom 650Jefferson County CourthouseBirmingham, Alabama
The release I signed with Express Oil is not valid because it was based on a fraudulent claim. It is a fraud. Express Oil had falsely claim to have repaired my car and stipulated that they would only give me my car after I signed a release that would make them not responsible if the repair was defective. Not wanting to incur storage charges and hoping that because they were a well knownCompany that they would not perform substandard repair and risk diminishing their reputation.
Theydid on my car five times after I originally signed the release and had pick up the car in an attempt to determine why it was still overheating, despite the fact that claim to have done;however,they were not able to determine what was wrong with car and what they might have done wrong during their alleged repair. It was taken by them to another Express Oil Center who concluded it was a radiator problem.
Freddie Leonard Crotwell 641 Brandy Dr. Trussville, a certifymechanic,who has been subpoena, evaluated the car performance and came to the conclusion that it was not a radiator problem. Auto & Electric Inc. 129 3rd Ave N Birmingham, diagnose the engine to be bad & nonfunctioning due to improper repair. They have also been subpoena to testify.
Louis A Russ Jr ,Plantiff
Circuit Judge Javan Patton,case #CV-3017-000419.00Courtroom 650 Jefferson County Courthouse.Respond to Defendant lawyer letter dated 2-14-2018
The first release I signed involved improper diagnosis an repairof a fan switch, which caused my car to overheat and blow thehead. Express Oil agreed to give me a $400 coupon to be used on the repair cost of my car. I wanted to take my car to another garage, but Express Oil insisted it would only be valid at an Express Oil Center.They stated that the repair would be $1500;however,when I arrived to pick up the car with my $1100 pymt,the bill had become around $1900.They wanted me to pay anadditional $400 they had added to bill.I decided to file a suit in small claims court alleging that the billhad been inflated.
They agreed to remove the $400.Which meantthey had reduce the bill for an unsatisfactory car repair by $800;however, Carr Allison, their lawyer is misrepresenting the fact &claiming they gave me $1200 of the car.He just perjured himselfin letter on February 14, 2018. I have two certify mechanics that will testify that the car was not properly repaired. The lawyer saidI should have returned the $800 credit that was applied to bill forcar repair work not perform in a satisfactory manner. It was acredit towards a bill that was not valid.
I have a battery that I was manipulated into purchasing 2 1/2 months ago when my car suspiciously would not start after they changed my oil.My car was running fine before that oil change.
Anyways, the battery is now bad (tested at more than one part store) and they won't replace or give me my money back and I'm still under warranty. They are telling me I need to bring my car there. I cannot take the car because the battery will not even jump off for me to start the car. I have called the corporate office and waiting on VP to call me back.
This is ridiculous. How am I not owed a new battery or refund when I"m still under warranty. Warranty serves no purpose. I will NEVER go to one of their locations again after this mess.
And the guy there was very rude about the situation.I just want my money back and to never deal with them again.