I had a bank restriction on the 13th of March, which was 5 days before my payment was due with express credit auto. On the 13th of March I called express credit auto looking to speak with DJ the Financial Account Manager, looking to get a full deferment on payment. I was told he is not available and he will get back me at his earliest convenience. That week I called 3 times looking to speak with DJ, I received the same response and never got the call from DJ. Since my payment for March was due on the 18th which lands on a Sunday, I called express credit auto a day after my payment was due and from there I was told, DJ will not be taking my calls and I will not receive a deferment. I filed a complaint with their customer care department, I was told by email that I can contact them the next day. The next day I called the number that I was provided, hoping to get a resolution and that was not the case. The lady was rude on the phone, and tried to send me back to account management, I said to her I was told to call this number and you are sending back to account management I don’t understand what is going on, her response was “You do not need to know what is going on.” The next morning my car was gone.
This is the worst car company ever so I don't even know where to start. When I got my vehicle the salesman was of course super nice but a few weeks later called me to see how the vehicle was and to ask me if I wanted to hang out. I honestly thought he was gay and would be a cool friend so me and my daughter went and hung out with him. He drove me to his house then suggested we have sex and when I wouldn't left me stranded at a gas station over 10 miles from my house. Me and my daughter. He also stated he would never buy a car from there. A few months later my transmission broke and they had to replace it but threw a fit about it. Then not even a year later I had a transmission leak only this leak wasn't covered under warranty and they said it happens over time and kept repeating that when I said it hadn't even been a year still I kept paying. My husband was out of work for a few weeks cuz of a medical reason and I wasn't able to pay biweekly like I'm supposed to.I finally can pay all the past due and they won't accept anything but the total amount with the fees. I have paid almost $10,000.00 for almost 3 years and they won't even let me pay the past due this week and the fees next week. They said either pay all today by 5 pm or give up ur vehicles location. I will not give up the location of the vehicle until a judge tells me to. The car isn't even worth $3,000.00 on kbb.com in its best condition and it wasn't its best when I got it. Worst company ever and a total ripoff. Go somewhere else.
Exprees Auto sell car that been in water.... Found out that our car had all kind of rust in the break, bad tranmission,they said they fix it, but did not.. said there was nothing wrong with my break's, but will cost 2700.00 dollar to fix and then some... They kept our car for period's at a time. pay for it, nothing was done.. ask for the paper work and you could not read it or make it out....
Express Credit Auto Reviews
I had a bank restriction on the 13th of March, which was 5 days before my payment was due with express credit auto. On the 13th of March I called express credit auto looking to speak with DJ the Financial Account Manager, looking to get a full deferment on payment. I was told he is not available and he will get back me at his earliest convenience. That week I called 3 times looking to speak with DJ, I received the same response and never got the call from DJ. Since my payment for March was due on the 18th which lands on a Sunday, I called express credit auto a day after my payment was due and from there I was told, DJ will not be taking my calls and I will not receive a deferment. I filed a complaint with their customer care department, I was told by email that I can contact them the next day. The next day I called the number that I was provided, hoping to get a resolution and that was not the case. The lady was rude on the phone, and tried to send me back to account management, I said to her I was told to call this number and you are sending back to account management I don’t understand what is going on, her response was “You do not need to know what is going on.” The next morning my car was gone.
This is the worst car company ever so I don't even know where to start. When I got my vehicle the salesman was of course super nice but a few weeks later called me to see how the vehicle was and to ask me if I wanted to hang out. I honestly thought he was gay and would be a cool friend so me and my daughter went and hung out with him. He drove me to his house then suggested we have sex and when I wouldn't left me stranded at a gas station over 10 miles from my house. Me and my daughter. He also stated he would never buy a car from there. A few months later my transmission broke and they had to replace it but threw a fit about it. Then not even a year later I had a transmission leak only this leak wasn't covered under warranty and they said it happens over time and kept repeating that when I said it hadn't even been a year still I kept paying. My husband was out of work for a few weeks cuz of a medical reason and I wasn't able to pay biweekly like I'm supposed to.I finally can pay all the past due and they won't accept anything but the total amount with the fees. I have paid almost $10,000.00 for almost 3 years and they won't even let me pay the past due this week and the fees next week. They said either pay all today by 5 pm or give up ur vehicles location. I will not give up the location of the vehicle until a judge tells me to. The car isn't even worth $3,000.00 on kbb.com in its best condition and it wasn't its best when I got it. Worst company ever and a total ripoff. Go somewhere else.
Exprees Auto sell car that been in water.... Found out that our car had all kind of rust in the break, bad tranmission,they said they fix it, but did not.. said there was nothing wrong with my break's, but will cost 2700.00 dollar to fix and then some... They kept our car for period's at a time. pay for it, nothing was done.. ask for the paper work and you could not read it or make it out....