I ordered tickets on Expedia online and paid Travel protection fee $22 as my insurance fee to cancel tickets in future case. Now I decided to cancel tickets because of changing plans. I called Expedia for many times and they always keep saying Sprint airline was responsible to manage it. I called Sprint and they said i have to call Expedia because they got my TravelProtection insurance fee. Expedia always keep me waiting after their phone machine found my phone number as my ID. They avoid me and say computer system was messed up and ask me to call back in an hour or two hour or one day later... I called many many times... expedia travel protection insurance seems not working and not insure any canncellatio. they fool us customers.. Fraud!
After spending weeks on Expedia.com trying to find the right deal, I came across a "deal of the day" for an all inclusive resort with airfare. The total online was $1,966.78, but I had questions, I wasn't sure if shuttle service was included, so I decided to call a representative with expedia.
After the whirlwind of a phone call and confirming with representative on the other line that shuttle service from the airport was included I booked our first vacation in 25 years.
My credit card was actually charged $2933. I had some personal things going on so it didn't click that this price was not quite right for a few days.
I decided to call Expedia just to get the break down of my vacation, I thought maybe there were fees and taxes I didn't know about. When the representative told me there was something wrong with deal and that he was going to have to transfer me to higher level, I immediately knew something was wrong. The representative could see on the computer the amount that I was talking about ($1966.78) but couldn't do anything about it.
Each representative was very friendly and aplogized for what was happening, but in the end couldn't do anything and had to transfer us to "corporate." Each time we were told corporate would need to "listen" to the recording of that day and they will call me in 7 days. No call, we called, then were told wait another 48 to 72 hours, a week went by, still no call from corporate. So I called again fourteen days later.
After holding for another hour plus, (mind you, each representative still very polite and helping as much as possible.) I finally got to talk to corporate.
The representative on the other line told me they did get a hold of the recording and it stated that I agreed to $2933 charge. When asked if I could listen to the recording, she stated that can only be done with a court order. When I asked about the recording about the shuttle service she told me that the documentation did not show anything about the shuttle service. Then I asked her, but I thought you listened to the recording, and she stated that it was documentation from another department.
At that point she didn't want to hear anything else I had to say and was pretty firm about this is the end of the line.
I don't understand why corporate never could call us back and I don't understand why there is a price differene from the expedia.com nd speaking with a representative. Also, if they can see the price for that day on their end, they should honor this price and not jack up the price.
I recently was walked thru Expedia's so called Price Match Guarantee and given the royal treatment with their agent looking over the competitions website and agreeing that the room and the date were a match and there should be no problem matching the rate. different cancelation policy which i believe if you check most sites they all have slightly different policies and they use this to not have to match the price and probably get people to just give in seeing that they have their reservation already booked. It definitely looks like a scam to me. I will be canceling my booking with them and go with the lower price site and I can assure you I will let everyone know about this scam!
Expedia is the worst travel air line company on the planet. DO not get sucked in to buying tickets from them. Not is their priciing 40% more but when you call in to make a change instead of charging a nominal fee like 50-$150 they screw you for 50% of your flight price.
We called in numerous times on our roaming cell telling them we cannot sit and wait for 20 mintues to make a single change. Each time we called in they kept us waiting for over 25 minutes. We asked them to cance it and send an email but they could not do that, instead they put us on hold for 18 minutes and transferred the call to another person.
Our call was routed into Egypt to another goat answering device. After which are call was taken we were told an email would be sent for confimration of cancellation!?!?!?
All scripted jargen insincere dumb people that have NO empowerment to do anything except say "sorry sir for the inconvenience" while we rip you off for 50% of your fare thats the airline policy.
We escalated our call talking to another camel jockey who could do nothing and asked him to escalate the call and have someone call us back or email us that had some empowerment to look after us. You can guess what Mo did...ZIPPO! Nada ...nothing.... best part?
"It will take 4- 8 week sir to refund 50% of your money" -this is what we were told. ARE YOU PISSED READING THIS YET? WE ARE...NEVER NEVER NEVER USE EXPEDIA. THE WORST AIRLINE TICKET COMPANY IN THE WORLD. THEY SHOULD WIN AN AWARD FOR BEING SUCH A-HOLES.
Expedia sends us a customer satisfaction survey about the call!!???! LOL!!!!! what a bunch of douch____s.
Expedia rivals windows tech support from India in 1989. ABSOUTELY BRUTAL, DISGUSTING SERVICE A TOTAL AND COMPLETE RIP OFF. This is a company that uses Middle east muslim country that support slavery. Thats what expedia is all about. PURE SH_T. We'd have to drop F-bombs to explain it with more detail but we know you can figure that out yourself. Pay more deal with someone reputable or pay less as Expedia over charges anyway. They scammed us once but NEVER again. The sad part is they do this millions of times a day. share this post.
On October 29, 2015, I called Expedia to buy tickets for a trip from Nashville to Chicago, then to Kansas City, and then back to Nashville. The agent that handled my call had what I think was a Mexican accent, and it was difficult for us to understand each other. It took over an hour to get what to what I thought was all straight; she read the details of the itinerary back to me and I agreed that it was correct.
Two days later, on the 31st, I had not received an Email itinerary, nor a copy of the tickets, so I called to inquire. This time I got either the same lady or another one with a similar accent, and communication was difficult, but after about 15 minutes, I was able to find out that the first agent had gotten my Email address wrong and was able to communicate with difficulty that all I wanted was my itinerary and the tickets.
So, I get the Emailed itinerary and the tickets. Hey! Only two tickets: one from Nashville to Chicago and one from K.C. to Nashville. How do I get to K.C. from Chicago? On Nov.1st, I called to get it straightened out. This is where it gets unbelievably preposterous. She apparently could not understand that I did not ask for the flights without a flight from Chicago to Kansas City, and that there would be a penalty for any correction or for even simply adding back the flight originally promised. I asked to speak to her manager, and she said she would arrange that and asked me to hold for 2 to five minutes. I waited for 5 minutes before she came back and asked me to hold again for 2 to 5 minutes. This happened several times more, and after more than 30 minutes of total waiting time, I advised her to cancel everything.
The end of this story is that I went to S********* Airways, got the flights that I wanted, all in about 5 minutes. All of the three flights were non-stop (Expedia flights all had one stop), I had the Emailed itinerary and tickets in another minute, and the cost was about $400 less than I had been quoted by Expedia. I called my credit card company to make sure that Expedia would not get paid for any of this and found that they had put over $700 on my account, apparently all “penalties” for their mistake.
Expedia DOES NOT HONOR the price match guarantee for Hotels either. You can send claim form after claim form and they will respond with some bogus reason to deny your claim. I booked a hotel for Dec 4 - 6 on Expedia. 2 rooms for 4 people total price $415.60 Good price...but, the same day I saw the same hotel, same booking dates (same everything!) for a total price of $352.88 (including all taxes and fees) on "getaroom.com". I sent in 4 claims on this to address different responses from the BPG department of Expedia. Bottom line...they will squirm there way out of honoring this no matter what. This is FRAUD!
Through Expedia.com I rented a car from Dollar A Day Car Rental which went through a search service called "Cartrawler" and a UK billing service that billed my credit card $164 USD for a one week econimy car rental. I received a smaller and different car booked, and Dollar A Day would not rent me the car unless we paid an additional $165.00 for "Cailfornia Liability Insurance" after my 15 hour flight with two kids in tow. My voucher did not mention this extra fee, and I assumed I would present my voucher and obtain the car. Because I signed this tiny computer screen just to get out of there, I thought I could resolve through Carhire and/or credit card company. If you have to sign anything...just sign "declined" instrad of your name and the agent may not notice. This is a scam and I would advise not to use Expedia, Cartrawler, Carhire, and especially avoid Dollar A Day Car Rental because they will quote you a low price and hit you with a fortune. If you get this scam, contact the manager of the location, hold your place in line and do not allow others to get their cars and make it as embarrasing for the agents as possible.
On Sunday October 4th, my husband and I were making plans for our upcoming vacation/business trip to the Virgin Islands. We found an interesting villa (Sea Shore Allure) on the Expedia website so we called Expedia for more information. The Expedia Agent explained that we had until December 29th before any charges would be made on the card and until that date, we could cancel with no penalty. Based on this, we booked with the Expedia Agent right then on the phone. The very next day, Monday October 5th I received an alert from Amex stating that $1650.00 had been charged to my card. I immediately called Expedia and explained that this was not the arrangement with the Expedia Agent to charge my card for any amount immediately.
The Expedia agent apologized and explained that I was told this because Expedia thought that this was the arrangement Expedia had with the hotel. I explained that I wanted Expedia to honor what they told my husband and me as I did not call the hotel, I called Expedia. The Expedia rep told me that it was out of their hands because he contacted the hotel and the policy is to bill 50% now and 50% upon arrival and if I didn’t show up, the hotel would bill for the full amount. When I asked to speak with a manager, repeatedly I got put on hold and then disconnected. After 2 days and numerous calls ending in the company hanging up/disconnecting, yesterday October 7, I finally got in touch with a manager ("Hans" he said his name was). He apologized for Expedia's misinformation, restated the hotel policy, put me hold then came back and said he wasn’t able to reach the hotel manager, but assured me that they would ‘try’ to work with the hotel to have my money refunded. I knew he was merely telling me anything to get me off the phone.
so I cancelled reminding him that I am going by what the Expedia Agent said at the time of booking and I expect a full refund. Today, I took it upon myself to call the Sea Shore Allure hotel myself. The manager, Bridgette answered the phone and stated that the hotel policy is to refund 80% of the total stay if cancellation is received 2 months before scheduled arrival. Our arrival is over 4months from now. However since Expedia booked, the hotel nor I can cancel it. Now I just told ‘Hans’ at Expedia yesterday that I wanted to cancel. I asked if Expedia had contacted her yesterday and she said yes and when she told them the policy, the Expedia rep said ok and hung up. I called Expedia back and spoke with manager ‘Jess’ notice how you only get first names.
She started spouting the same thing ‘Hans’ said. I told her what the hotel manager told me moments before. Was Expedia trying to force me into this for some reason? Jess put me on hold stating that she was calling the hotel just like ‘Hans’ said he was doing yesterday but lied and said he didn’t reach the manager. Jess got back on the phone and confirmed what Bridgette told me about 80% being refunded by the hotel. All of this so far is he said, she said, just like the original reservation, so I asked for an email confirmation from the manager. She sent me an email stating what she and Hans said from the beginning.
Then she said disregard that. I asked for an email to confirm about the 80%. She sent me an email to that affect but there was no date as to when the money would be refunded. An argument ensued because this manager did not feel that Expedia needed to champion getting my money from the hotel or even ask when the money would be refunded to my card. I did not give my card to this hotel, I explained, I gave my card information to Expedia and Expedia has a responsibility to find out and tell me when I will get my refund. I won the argument.
Back on hold. Jess returns stating the refund would be today. I asked for that in writing. She sent an email stating this. I explained that since the issue was the fault of the Expedia agent stating misinformation, I will not pay for it. I requested the matter of balance $660 be taken care of by Expedia. Jess said it would have to be taken up at a higher level within the Expedia company and I will know of their decision with 48 to 72 hours.I have yet to receive any notification from my card company the a refund is processed.
Expedia was used to book a flight to Nairobi. A leg of the flight was canceled and we were never notified. We missed our flight and are now out of our trip.
I was seeeking the perfect accomidations for my stay in the Bahamas using Cheeprooms.com and found a really nice visual of the place, it listed all the amenities and description of the place was actually called a Resort. The price was perfect for me, so I booked my stay for 6 days.
Upon arrival, I could not find the place as there were no signs outside, no indications of a resort or even a hotel. When I finally found the place, having to stop and ask some one who happen to be standing on the property I parked and went in to get my room.
The lady in the front desk was very unprofessional, unpersonable and the office itself was very rundown, unkept and even a bit messy, unorganized and dirty. I proceeded to check in. There were two guest and they would not give two room keys. They gave only one. I was taken to my room. As I was walking with the young lady who did the escorting, I took notice of the pool which was very dirty, with a film so thick it fogged the water.
The grounds were run down and unkept.
The room I was given was horrific! I had to take pictures of it all!
I had just traveled from Hawaii! But if I back that up... I worked extremely hard, for several months to SAVE the money to take a VACATION.
I was exhausted by the time I arrived. I was happy to be with my company, but absolutely uphauled when I saw my accomidations! My arrival was on the 17th of July. That evening, when I went to take my shower, I noticed no shampoo, no toiletries, just 2 towels and one wash cloth. No bath mat in front of the shower. I have already taken notice that there was no coffee maker in my room and no phone. I only wish I could show the photos of this room right here, because they speak for themselves.
I went to the office to ask for the shampoo, etc. and that same woman at the desk was extremely rude. The tone she used along with her body language let me know she was not going to hear me. She said there was no shampoo and never offered me a solution, or any options. NOTHING!
I was so exhausted. I needed to go out and buy our toiletries. Its exhauting just writing about this place. I have tried to contact the manager of the hotel to ask for a refund. I went down to the office on the 19th of July in the evening and found another lady working and expressed how unhappy I was and she was totally oposite the other employee. This lady was like a refuge. She completely understood, she guided me to Expedia and said they will find me another place and the hotel would check me out early and refund me my money. I was so happy until I went to start my move. I contacted Expedia and they said they could not help me. I have all my emails and the replies. I went straight to the website, Cheeprooms.com and explained to them what was going on and they said they would need to start my reservataions all over which would mean the reiembursement could take up to 10 working days to show up in my account, so I would need to have the money at hand to get into another room.
I certainly did not have that available money and I only had 4 more days left. I learned how STUCK I was! Unable to be moved from this room. My bed was so dilapidated, it hurt my body. My vacation was painful instead of rejuvinating! It became emotionally painful, too!
Anyway, I have made several attempts since then to be heard and resolve my issue, via emails, phone calls and Priority Mail sent to the Corporate offices of both Expedia and Hotels.com and still have not been able to resolve this issue.
I thought there were laws in place to protect the consumer of misleading and false advertising? I chose this room because of the way it presents itself in the photos and written description. I actually looked at other websites to see if there were any big differences in the way this Hotel was represented and they all seem to show the same ad, so I trusted it and purchased my stay.
If a company has that many complaints, how can they keep getting way with it?
I booked a week long stay at a hotel through Expedia. Between the checkout page and my email confirmation, the base price of the hotel without extras increased by 20 percent. I was also due a free night stay for booking 10 days at a hotel. After hours of phone and chat contact with Expedia about the changed price, I contacted my bank for a Visa dispute. Expedia also cancelled my existing rewards account and refused to honor the free night stay. Even though I provided recreated screen shots of the check out process showing the amounts supporting my claim right up to booking, Visa said that without my actual screen shot, they were unable to help.
Avoid any bookings with Expedia. Their Agents and Supervisors are..
1. Poorly trained
2. Trained to lie to consumers to say what they think the consumer wants to hear
3. Mislead, misrepresent and LIE
If you are seeking a legitamit refund you will have to jump through hoops and eventually get nowhere. First you have to wait up to at least 50 minutes on hold before tou even get to speak to an Agent. Then the Agent will listen to your complaint and begin their lying process.
If you then ask to speak to a Supervisor you are placed on hold for another 10 to 15 minutes. The Supervisor is equally as inept as the Agent and will tell you a different lie. I asked last Supervisor to transfer me to her Manager. She said "I will put the call through to Corporate and they will call you back today for sure." Well, you know what happened, never got a call.
The fact is, when Expedia gets your money they will do everything they can to hold back your refund so they can earn interest on OUR money.
This morning I again tried calling them and...they don't even answer the phone.
They are a complete Rip-Off and MUST be avoided at all cost.
Expedia, Inc. Reviews
I ordered tickets on Expedia online and paid Travel protection fee $22 as my insurance fee to cancel tickets in future case. Now I decided to cancel tickets because of changing plans. I called Expedia for many times and they always keep saying Sprint airline was responsible to manage it. I called Sprint and they said i have to call Expedia because they got my TravelProtection insurance fee. Expedia always keep me waiting after their phone machine found my phone number as my ID. They avoid me and say computer system was messed up and ask me to call back in an hour or two hour or one day later... I called many many times... expedia travel protection insurance seems not working and not insure any canncellatio. they fool us customers.. Fraud!
After spending weeks on Expedia.com trying to find the right deal, I came across a "deal of the day" for an all inclusive resort with airfare. The total online was $1,966.78, but I had questions, I wasn't sure if shuttle service was included, so I decided to call a representative with expedia.
After the whirlwind of a phone call and confirming with representative on the other line that shuttle service from the airport was included I booked our first vacation in 25 years.
My credit card was actually charged $2933. I had some personal things going on so it didn't click that this price was not quite right for a few days.
I decided to call Expedia just to get the break down of my vacation, I thought maybe there were fees and taxes I didn't know about. When the representative told me there was something wrong with deal and that he was going to have to transfer me to higher level, I immediately knew something was wrong. The representative could see on the computer the amount that I was talking about ($1966.78) but couldn't do anything about it.
Each representative was very friendly and aplogized for what was happening, but in the end couldn't do anything and had to transfer us to "corporate." Each time we were told corporate would need to "listen" to the recording of that day and they will call me in 7 days. No call, we called, then were told wait another 48 to 72 hours, a week went by, still no call from corporate. So I called again fourteen days later.
After holding for another hour plus, (mind you, each representative still very polite and helping as much as possible.) I finally got to talk to corporate.
The representative on the other line told me they did get a hold of the recording and it stated that I agreed to $2933 charge. When asked if I could listen to the recording, she stated that can only be done with a court order. When I asked about the recording about the shuttle service she told me that the documentation did not show anything about the shuttle service. Then I asked her, but I thought you listened to the recording, and she stated that it was documentation from another department.
At that point she didn't want to hear anything else I had to say and was pretty firm about this is the end of the line.
I don't understand why corporate never could call us back and I don't understand why there is a price differene from the expedia.com nd speaking with a representative. Also, if they can see the price for that day on their end, they should honor this price and not jack up the price.
I recently was walked thru Expedia's so called Price Match Guarantee and given the royal treatment with their agent looking over the competitions website and agreeing that the room and the date were a match and there should be no problem matching the rate. different cancelation policy which i believe if you check most sites they all have slightly different policies and they use this to not have to match the price and probably get people to just give in seeing that they have their reservation already booked. It definitely looks like a scam to me. I will be canceling my booking with them and go with the lower price site and I can assure you I will let everyone know about this scam!
Expedia is the worst travel air line company on the planet. DO not get sucked in to buying tickets from them. Not is their priciing 40% more but when you call in to make a change instead of charging a nominal fee like 50-$150 they screw you for 50% of your flight price.
We called in numerous times on our roaming cell telling them we cannot sit and wait for 20 mintues to make a single change. Each time we called in they kept us waiting for over 25 minutes. We asked them to cance it and send an email but they could not do that, instead they put us on hold for 18 minutes and transferred the call to another person.
Our call was routed into Egypt to another goat answering device. After which are call was taken we were told an email would be sent for confimration of cancellation!?!?!?
All scripted jargen insincere dumb people that have NO empowerment to do anything except say "sorry sir for the inconvenience" while we rip you off for 50% of your fare thats the airline policy.
We escalated our call talking to another camel jockey who could do nothing and asked him to escalate the call and have someone call us back or email us that had some empowerment to look after us. You can guess what Mo did...ZIPPO! Nada ...nothing.... best part?
"It will take 4- 8 week sir to refund 50% of your money" -this is what we were told. ARE YOU PISSED READING THIS YET? WE ARE...NEVER NEVER NEVER USE EXPEDIA. THE WORST AIRLINE TICKET COMPANY IN THE WORLD. THEY SHOULD WIN AN AWARD FOR BEING SUCH A-HOLES.
Expedia sends us a customer satisfaction survey about the call!!???! LOL!!!!! what a bunch of douch____s.
Expedia rivals windows tech support from India in 1989. ABSOUTELY BRUTAL, DISGUSTING SERVICE A TOTAL AND COMPLETE RIP OFF. This is a company that uses Middle east muslim country that support slavery. Thats what expedia is all about. PURE SH_T. We'd have to drop F-bombs to explain it with more detail but we know you can figure that out yourself. Pay more deal with someone reputable or pay less as Expedia over charges anyway. They scammed us once but NEVER again. The sad part is they do this millions of times a day. share this post.
On October 29, 2015, I called Expedia to buy tickets for a trip from Nashville to Chicago, then to Kansas City, and then back to Nashville. The agent that handled my call had what I think was a Mexican accent, and it was difficult for us to understand each other. It took over an hour to get what to what I thought was all straight; she read the details of the itinerary back to me and I agreed that it was correct.
Two days later, on the 31st, I had not received an Email itinerary, nor a copy of the tickets, so I called to inquire. This time I got either the same lady or another one with a similar accent, and communication was difficult, but after about 15 minutes, I was able to find out that the first agent had gotten my Email address wrong and was able to communicate with difficulty that all I wanted was my itinerary and the tickets.
So, I get the Emailed itinerary and the tickets. Hey! Only two tickets: one from Nashville to Chicago and one from K.C. to Nashville. How do I get to K.C. from Chicago? On Nov.1st, I called to get it straightened out. This is where it gets unbelievably preposterous. She apparently could not understand that I did not ask for the flights without a flight from Chicago to Kansas City, and that there would be a penalty for any correction or for even simply adding back the flight originally promised. I asked to speak to her manager, and she said she would arrange that and asked me to hold for 2 to five minutes. I waited for 5 minutes before she came back and asked me to hold again for 2 to 5 minutes. This happened several times more, and after more than 30 minutes of total waiting time, I advised her to cancel everything.
The end of this story is that I went to S********* Airways, got the flights that I wanted, all in about 5 minutes. All of the three flights were non-stop (Expedia flights all had one stop), I had the Emailed itinerary and tickets in another minute, and the cost was about $400 less than I had been quoted by Expedia. I called my credit card company to make sure that Expedia would not get paid for any of this and found that they had put over $700 on my account, apparently all “penalties” for their mistake.
Expedia DOES NOT HONOR the price match guarantee for Hotels either. You can send claim form after claim form and they will respond with some bogus reason to deny your claim. I booked a hotel for Dec 4 - 6 on Expedia. 2 rooms for 4 people total price $415.60 Good price...but, the same day I saw the same hotel, same booking dates (same everything!) for a total price of $352.88 (including all taxes and fees) on "getaroom.com". I sent in 4 claims on this to address different responses from the BPG department of Expedia. Bottom line...they will squirm there way out of honoring this no matter what. This is FRAUD!
Through Expedia.com I rented a car from Dollar A Day Car Rental which went through a search service called "Cartrawler" and a UK billing service that billed my credit card $164 USD for a one week econimy car rental. I received a smaller and different car booked, and Dollar A Day would not rent me the car unless we paid an additional $165.00 for "Cailfornia Liability Insurance" after my 15 hour flight with two kids in tow. My voucher did not mention this extra fee, and I assumed I would present my voucher and obtain the car. Because I signed this tiny computer screen just to get out of there, I thought I could resolve through Carhire and/or credit card company. If you have to sign anything...just sign "declined" instrad of your name and the agent may not notice. This is a scam and I would advise not to use Expedia, Cartrawler, Carhire, and especially avoid Dollar A Day Car Rental because they will quote you a low price and hit you with a fortune. If you get this scam, contact the manager of the location, hold your place in line and do not allow others to get their cars and make it as embarrasing for the agents as possible.
On Sunday October 4th, my husband and I were making plans for our upcoming vacation/business trip to the Virgin Islands. We found an interesting villa (Sea Shore Allure) on the Expedia website so we called Expedia for more information. The Expedia Agent explained that we had until December 29th before any charges would be made on the card and until that date, we could cancel with no penalty. Based on this, we booked with the Expedia Agent right then on the phone. The very next day, Monday October 5th I received an alert from Amex stating that $1650.00 had been charged to my card. I immediately called Expedia and explained that this was not the arrangement with the Expedia Agent to charge my card for any amount immediately.
The Expedia agent apologized and explained that I was told this because Expedia thought that this was the arrangement Expedia had with the hotel. I explained that I wanted Expedia to honor what they told my husband and me as I did not call the hotel, I called Expedia. The Expedia rep told me that it was out of their hands because he contacted the hotel and the policy is to bill 50% now and 50% upon arrival and if I didn’t show up, the hotel would bill for the full amount. When I asked to speak with a manager, repeatedly I got put on hold and then disconnected. After 2 days and numerous calls ending in the company hanging up/disconnecting, yesterday October 7, I finally got in touch with a manager ("Hans" he said his name was). He apologized for Expedia's misinformation, restated the hotel policy, put me hold then came back and said he wasn’t able to reach the hotel manager, but assured me that they would ‘try’ to work with the hotel to have my money refunded. I knew he was merely telling me anything to get me off the phone.
so I cancelled reminding him that I am going by what the Expedia Agent said at the time of booking and I expect a full refund. Today, I took it upon myself to call the Sea Shore Allure hotel myself. The manager, Bridgette answered the phone and stated that the hotel policy is to refund 80% of the total stay if cancellation is received 2 months before scheduled arrival. Our arrival is over 4months from now. However since Expedia booked, the hotel nor I can cancel it. Now I just told ‘Hans’ at Expedia yesterday that I wanted to cancel. I asked if Expedia had contacted her yesterday and she said yes and when she told them the policy, the Expedia rep said ok and hung up. I called Expedia back and spoke with manager ‘Jess’ notice how you only get first names.
She started spouting the same thing ‘Hans’ said. I told her what the hotel manager told me moments before. Was Expedia trying to force me into this for some reason? Jess put me on hold stating that she was calling the hotel just like ‘Hans’ said he was doing yesterday but lied and said he didn’t reach the manager. Jess got back on the phone and confirmed what Bridgette told me about 80% being refunded by the hotel. All of this so far is he said, she said, just like the original reservation, so I asked for an email confirmation from the manager. She sent me an email stating what she and Hans said from the beginning.
Then she said disregard that. I asked for an email to confirm about the 80%. She sent me an email to that affect but there was no date as to when the money would be refunded. An argument ensued because this manager did not feel that Expedia needed to champion getting my money from the hotel or even ask when the money would be refunded to my card. I did not give my card to this hotel, I explained, I gave my card information to Expedia and Expedia has a responsibility to find out and tell me when I will get my refund. I won the argument.
Back on hold. Jess returns stating the refund would be today. I asked for that in writing. She sent an email stating this. I explained that since the issue was the fault of the Expedia agent stating misinformation, I will not pay for it. I requested the matter of balance $660 be taken care of by Expedia. Jess said it would have to be taken up at a higher level within the Expedia company and I will know of their decision with 48 to 72 hours.I have yet to receive any notification from my card company the a refund is processed.
Expedia was used to book a flight to Nairobi. A leg of the flight was canceled and we were never notified. We missed our flight and are now out of our trip.
I was seeeking the perfect accomidations for my stay in the Bahamas using Cheeprooms.com and found a really nice visual of the place, it listed all the amenities and description of the place was actually called a Resort. The price was perfect for me, so I booked my stay for 6 days.
Upon arrival, I could not find the place as there were no signs outside, no indications of a resort or even a hotel. When I finally found the place, having to stop and ask some one who happen to be standing on the property I parked and went in to get my room.
The lady in the front desk was very unprofessional, unpersonable and the office itself was very rundown, unkept and even a bit messy, unorganized and dirty. I proceeded to check in. There were two guest and they would not give two room keys. They gave only one. I was taken to my room. As I was walking with the young lady who did the escorting, I took notice of the pool which was very dirty, with a film so thick it fogged the water.
The grounds were run down and unkept.
The room I was given was horrific! I had to take pictures of it all!
I had just traveled from Hawaii! But if I back that up... I worked extremely hard, for several months to SAVE the money to take a VACATION.
I was exhausted by the time I arrived. I was happy to be with my company, but absolutely uphauled when I saw my accomidations! My arrival was on the 17th of July. That evening, when I went to take my shower, I noticed no shampoo, no toiletries, just 2 towels and one wash cloth. No bath mat in front of the shower. I have already taken notice that there was no coffee maker in my room and no phone. I only wish I could show the photos of this room right here, because they speak for themselves.
I went to the office to ask for the shampoo, etc. and that same woman at the desk was extremely rude. The tone she used along with her body language let me know she was not going to hear me. She said there was no shampoo and never offered me a solution, or any options. NOTHING!
I was so exhausted. I needed to go out and buy our toiletries. Its exhauting just writing about this place. I have tried to contact the manager of the hotel to ask for a refund. I went down to the office on the 19th of July in the evening and found another lady working and expressed how unhappy I was and she was totally oposite the other employee. This lady was like a refuge. She completely understood, she guided me to Expedia and said they will find me another place and the hotel would check me out early and refund me my money. I was so happy until I went to start my move. I contacted Expedia and they said they could not help me. I have all my emails and the replies. I went straight to the website, Cheeprooms.com and explained to them what was going on and they said they would need to start my reservataions all over which would mean the reiembursement could take up to 10 working days to show up in my account, so I would need to have the money at hand to get into another room.
I certainly did not have that available money and I only had 4 more days left. I learned how STUCK I was! Unable to be moved from this room. My bed was so dilapidated, it hurt my body. My vacation was painful instead of rejuvinating! It became emotionally painful, too!
Anyway, I have made several attempts since then to be heard and resolve my issue, via emails, phone calls and Priority Mail sent to the Corporate offices of both Expedia and Hotels.com and still have not been able to resolve this issue.
I thought there were laws in place to protect the consumer of misleading and false advertising? I chose this room because of the way it presents itself in the photos and written description. I actually looked at other websites to see if there were any big differences in the way this Hotel was represented and they all seem to show the same ad, so I trusted it and purchased my stay.
If a company has that many complaints, how can they keep getting way with it?
I booked a week long stay at a hotel through Expedia. Between the checkout page and my email confirmation, the base price of the hotel without extras increased by 20 percent. I was also due a free night stay for booking 10 days at a hotel. After hours of phone and chat contact with Expedia about the changed price, I contacted my bank for a Visa dispute. Expedia also cancelled my existing rewards account and refused to honor the free night stay. Even though I provided recreated screen shots of the check out process showing the amounts supporting my claim right up to booking, Visa said that without my actual screen shot, they were unable to help.
Avoid any bookings with Expedia. Their Agents and Supervisors are..
1. Poorly trained
2. Trained to lie to consumers to say what they think the consumer wants to hear
3. Mislead, misrepresent and LIE
If you are seeking a legitamit refund you will have to jump through hoops and eventually get nowhere. First you have to wait up to at least 50 minutes on hold before tou even get to speak to an Agent. Then the Agent will listen to your complaint and begin their lying process.
If you then ask to speak to a Supervisor you are placed on hold for another 10 to 15 minutes. The Supervisor is equally as inept as the Agent and will tell you a different lie. I asked last Supervisor to transfer me to her Manager. She said "I will put the call through to Corporate and they will call you back today for sure." Well, you know what happened, never got a call.
The fact is, when Expedia gets your money they will do everything they can to hold back your refund so they can earn interest on OUR money.
This morning I again tried calling them and...they don't even answer the phone.
They are a complete Rip-Off and MUST be avoided at all cost.