I purchased a pair of brand new Hi hats ($350) through the company. I was ecstatic once they finally arrived, but my excitement was abruptly replaced with anger and disappointment when I noticed a substantial crack on the bottom cymbal. I contacted Exodus via email with pictures of the crack. They assured me that they would send me a new pair which was a great relief. All they requested was that I pay $42 shipping via PayPal and so I did exactly that. After patiently waiting a month or so fur the new cymbals to arrive, I continuously tried to contact customer support to no avail. I've since researched that the owner, Carl Skinfill, is a fraud. He had been illegally running the company out of the U.S. as he is a citizen of Mexico. I know that I'm not the only victim of Skinfill and I hope justice is served and we are all compensated for his criminal actions.
Exodus Cymbals, Inc. Reviews
I purchased a pair of brand new Hi hats ($350) through the company. I was ecstatic once they finally arrived, but my excitement was abruptly replaced with anger and disappointment when I noticed a substantial crack on the bottom cymbal. I contacted Exodus via email with pictures of the crack. They assured me that they would send me a new pair which was a great relief. All they requested was that I pay $42 shipping via PayPal and so I did exactly that. After patiently waiting a month or so fur the new cymbals to arrive, I continuously tried to contact customer support to no avail. I've since researched that the owner, Carl Skinfill, is a fraud. He had been illegally running the company out of the U.S. as he is a citizen of Mexico. I know that I'm not the only victim of Skinfill and I hope justice is served and we are all compensated for his criminal actions.