In good faith, I ordered and paid for a little cooling cube. I waited several weeks, no product showed up. I sent an email to their Customer Service dept. I was contacted by a rep named "Ben". He promised tracking info. I waited a week. Nothing. I reached back out to him to cancel the order. Can't be done. I asked for a refund. Can't be done. I asked for the phone number of a Customer Service Manager. No, they don't offer ANY phone support. Fortunately I used PayPal and I filled a complaint thru them. Now I'm waiting on them 'to reach a decision'.
This has left a very bad impression on me as I've never had this kind of hassle with Amazon, eBay, etc. I didn't pay attention but any web site that doesn't list a phone number should be YOUR FIRST CLUE NOT TO DO BUSINESS WITH THEM.
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In good faith, I ordered and paid for a little cooling cube. I waited several weeks, no product showed up. I sent an email to their Customer Service dept. I was contacted by a rep named "Ben". He promised tracking info. I waited a week. Nothing. I reached back out to him to cancel the order. Can't be done. I asked for a refund. Can't be done. I asked for the phone number of a Customer Service Manager. No, they don't offer ANY phone support. Fortunately I used PayPal and I filled a complaint thru them. Now I'm waiting on them 'to reach a decision'.
This has left a very bad impression on me as I've never had this kind of hassle with Amazon, eBay, etc. I didn't pay attention but any web site that doesn't list a phone number should be YOUR FIRST CLUE NOT TO DO BUSINESS WITH THEM.