I purchased mailing list data from Exact Data. I paid $1335 for a total of 1200 data records. The specifications for data purchased included postal mailing addresses and names for:
1. Current governors of the 50 U.S. States
2. Current mayors of the 50 largest cities in the United States
3. Current CEOs or Chief Strategy officers of 2017 Fortune 500 companies
4. Directors of Training, VP of Training and Development of Fortune 500 companies.
The data that the company provided is all trash and does not meet any specifications in our contract. E.g. 1. List of governors has 55 records, in which there are 4 governors listed for Utah, five for Connecticut and 4 for Oregon. (even a third grader would not put together such erroneous data) 2. In the list of mayors, nine of the largest cities in USA are selected from MN, and cities like Los Angeles are not even in the list. Oakland in CA is repeated four times with four different names for the Mayor. 3. The list of CEOs and Training Directors, Chief Strategy officers has been combined and is completely inaccurate. 250 records out of 958 records provided in this list have the title agency owners for Allstate Insurance Company. Many other titles included are owners, salon owner, website owner and front-line manager and data about random people. There are only 40 training related job titles in the whole list.
The client services team is completely unresponsive, even though the sales consultant initially acknowledged that he has opened a research ticket and the client services will get back to me to address the issues with the list. I have repeatedly tried to contact the company through emails, phones, website chat but am unable to get a response. Completely trash data. No way of contacting client services to get it corrected or even request a refund.
For immediate release - exactdata.com Consumerbase) scam revealed!
March 20, 2017 - i was looking for a better source for opportunity buyer leads and also job seeker leads. I contacted exact data and was told they have a good in-house opportunity buyers list with demographic selects available and they also has job seekers in house too.
So, i made the purchase and did my tests. Guess what... No results whatsoever! i am a 30 year mail order marketing expert. I do test mailings all the time. I know what kind of response i get on a good list. I even know what kind of response i get on a bad list. I am usually not unhappy with “bad” results. It happens. But the key here is... At least “bad” results are some kind of results. The list is total junk if you get no results at all!
What they did was pull the old bait and switch routine on me. They told me they were selling me one thing and they sold me something else. Let me be more specific... They own a basic residential list with demographic selects like age, gender, house hold income, etc. What they did was, instead of selling me an opportunity buyers list, they just sold me a simple residential list. The same with the job seeker list.
Warning! do not do business with exact data or consumerbase. Their lists are total junk and they will lie like a dog to you before and after the sale. If you try to get a refund afterwards, they will blame it all on you and your offer.
Dummy me... There are a lot of complaints about exact data and consumerbase on sites like outscam and youtube - i should have did a search before i purchased.
If you have been scammed by these companies, please contact the fbi internet crimes division and file a report today at http://www.Ic3.Gov/default.Aspx.
Of the duplicate list you sent me earlier I see 14 duplicate phone numbers. I’m not sure what makes the other 88 considered duplicates.
Out of the 555 phone numbers that are duplicates for your database I see 106 in your email below.
I don’t see any of those numbers in the suppression file you sent us.
Douglas W. Winschief
Sales & Training Manager
Tel: 312.229.5499 | Fax: 312.216.4537
Mailing address: 1440 W. Taylor Street, #402, Chicago, IL 60607
powered by
CONFIDENTIALITY NOTE:
This e-mail and any attachments may be confidential or contain privileged information. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy.
I'll start at the end and work my way back. We put a UTM tracking link on the email that was supposedly sent out to thousands of individuals. We had 0 link clicks, yet Exact Data reported hundreds of link clicks. When we asked why there was a discrepancy, they told us that the clicks could've been anywhere on the email. But again, there is no verifiable data to prove that this ever happened. What's more?
Their communication in general is terrible, everything they speak about is vague, and nobody knows any information about the services they offer, just a bunch of useless sales people. We saw the bad reviews and tried to give them the benefit of the doubt... don't make the same mistake.
Eaxct data was to blast 200,000 names in only Beach communites since we are selling a beach game. Not one response ,ZERO. We've blasted lists of only 20,000 and got numerous responses. Turns out they didn't vett the list and we got names in Cities like Atlanta and hartford amongst 250 other zip codes that werent in Beach communities.
Im not sure the list was even ever sent. the user duration report was 5-6 seconds. This comPany is a scam.... stay away. they are good at making it all your fault .
After I discovered the error, I reported it to the salesperson, Dante Duckett. He wrote back, saying the receipt had a "typographical error", but that they gave me businesses under $1 million revenue. I asked about the over 700 Amazon listings and he said they all must be under $1 million revenue somehow, even the corporate ones! I contacted their customer service, and they never responded.
I got a call today from them asking how I liked the list, and I told the girl it was a waste and explained my problem. She said I had to "finish" the list (meaning I had to call or email every one) before they would consider any sort of reparations. To go through a list of that size and keep track of all the responses would be very time consuming and expensive, so I told the girl that wasn't satisfactory, and she responded that's just what it takes to get them to reconsider my issue, but offered no guarantees I would receive a fair settlement.
Purchased a list, very poor results—I want to discuss with company to see if there is a work around or program to get 'some’ results. 15,000 emails sent out for a consumer product—not one sale which is statistically impossible. NO one will call back or respond to multiple calls and emails. Doesn’t seem like what you would expect from a reputable company? Let’s see if they care about this report and even bother to hear what this unsatisfied customer has to say. Most likely this list company is really dead in terms of selling anything of value-they just grind the numbers, take your money and then under deliver. And then move on.
I run a real estate mortgage company where most if not all of our marketing is done via email. I bought 10,000 emails from exact data to upload into a website called constant contact where I alrady have over 30.000 email contacts. I use constant contact to create marketing emails for real estate investors. When I uploaded the 10,000 emails for me and my loan officers to use, constant contact flagged me and my employees for using outdated domains that were 10 years plus old. When I reached back out to exact data, they said that constant contact doesnt like large email list and flags them as spam. that is not the case as I called constant contact and they told me they have no problem with large email list, it's the fact that the emails were 10 years old. Exact data refuses to refund my money on this
I bought some real estate marketing leads from Exact Data, because they were recommended by 1000callsaday.com. Turns out the leads were junk. For example, Exact Data would claim that a house was owned by "Lois Abbott" But, when I checked them leads on the Tax Assessor's Website, the real owner would be "Stephen Clark." I checked the 125,000 leads they sent me, and it appears that 46% of them were incorrect. Of course, Exact Data had a "weasel" clause that basically said they were legally allowed to sell me junk leads and it was my problem.
I placed my order after talking to Jesse Carlson at (312) 517-7248. Jesse was happy to help me and sent me an order form with the following details.
I emailed Jesse at [email protected] with proof that it appeared that 46% of the leads were incorrect. He avoided me calls and emails. Finally, I reached out to Renee Farr the Senior Vice President of Premier Sales at Exact Data. I emailed Renee at [email protected] but she didn't reply. But, she must have told Jesse to call me because he quickly returned my call.
Jesse told me that Exact Data would "open up a case" and investigate the problem. He told me to contact Tamiya Goggins at [email protected]. I emailed Tamiya, explained my case, showed her the data that was wrong. But, they didn't refund my money, because I had bought "bulk" leads and should have known better.
They showed me this disclaimer that I had supposedly signed:
Your order is being fulfilled with bulk data. It was sold to us as Home owner contact info. The reason you’re receiving it at such a favorable price, is that Exact Data has not verified it, nor does it warrant the claim made by our supplier, the data owner, for its accuracy, completeness, or targeting, if any. The best use of bulk data is to backfill missing contact fields in your existing database. You do not have permission to text or email to it.
I'm not a lawyer. So, I don't know exactly what that means. I guess what it really means is that Exact Data can legally sell you junk leads, willingly and knowingly, and get away with it.
I am currently reaching out to some of the people at Exact Data to see if they can help. I'll keep you updated on my progress here.
I bought 2200 leads from Exact Data, promised that the leads are 100% current. Almost 30% came back as 'non-existent.' Then the director, Jayme, explained that the service I was using to market the list was the problem. Um, no. I've used this service in the past and it's an exemplary business in every respect. The issue Jayme had was this reputable eblast company was, in essence, a b******* detector that validated the fraud.
Requested physician names and addresses from this group and they promised 100% all personal addresses and no more than 5% undelivered/returned mail. Well not many people return advertisements etc. so that should have been my first clue but we proceeded, paid $1585 for the mailing list.
7000 names given
322 names actually with a personal address
4.6% success when they promised 100% would have a personal address
Exact Data is a scam. They sold me a contact list of 100,000 businesses and tested the list by sending out 5,000 emails a day for 6 days. Once I asked for the analitics and the contact is they asked for more money. I said no and they never provided me the contact list or the analytics, so I chargeback the trascation. My card company stated that in thier agreement they have wording that provents you from getting your maney back. Seeing how I never got my list or the proof the emails went out to test the list I can only come to conclution that they have set this up as a scam.
1. Several conversations with Sales Rep who told me that the list I was purchasing (100K = $4,000) would be targeted to my demographic - sports and very open to my emails and made me feel as though I was not spamming. I was told these were legit people I would be connecting with (not true).
2. I deployed through Exact Data and got around a 5% combine open/clicked rate (5K). According to the sales rep these users shown interested and would be considered double opted in. I could take these opted in user and mail through Amazon or Mailchimp and so on.
$4,000 for 5K "opted in users" is a horrible horrible return.
3. I did a test sample of these opted in's (500 only on each) on Amazon and Mailchimp. My account was intermediately suspended at both places.
Even the opted in ones are usable. Nothing from any list you purchase from them, even if you deploy with them will ever be usable at a legit mailing service. I resolve my issue with them and learned the only way to send to people from their list is through one of their recommend third party senders that allow purchased list at a high price.
After finding that the list I purchase was absolutely unusable I did some more research.
4. I hired on a company to scrub, clean and run the list against their suppression lists using the 100K final list I got from Exact Data.
I was returned a list of 65K. Also more then half the ones that Exact Data claimed opened or clicked "double opted-in" were removed as well. The scrubber I worked with said that about 20K were spam traps/honeypots and the other out ones were set as complainers (will report you as spam).
To which Exact Data replied all third party list can contain a Small account of spam traps. Roughly 35% of a list being spam traps and honeypots is hardly a small amount.
Conclusion from my experience:
1. A list you buy from Exact Data can never be used on any popular legit mailing service (Constant Contact, Amazon, Aweber, Mailchimp and so on).
It can only be used with a platform provider that allows third party list usage - very expensive and slimy.
2. Their list are sold multiple times and are very dirty.
3. Their list contain tons of spam traps and honeypots all meant to you in trouble.
4. As far as I am concerned you can't use their list. Throwing money away.
5. Their legal documents you sign cover them for any complaints you might have.
Do not under any circumstance do business with this company. Don't buy anything. Unethical company.
Do not trust or believe what the sales people say.
Please don't be a fool like I was. Horrible, stupid experience. Shocking they are on BBB with a positive rating at all.
I am an entrepreneur who purchased data services from Exact Data and I am very unsatisfied with the product, service, and overall experience with the company. I bought an email list from sales representative Dan Duggan for $1500, expecting to get great value for my startup business. This purchase equated to a list of 15,000 supposedly accurate, targeted emails. As a reasonable person, I expected a few of these emails to be non-functioning, but after doing my research through a 3rd party email scrubber, I discovered that only 12,000 of the emails were active addresses.
A 20% failure rate is unacceptable and refutes what your company claims to be all about: highly targeted marketing leads. A statistic like this shows that you are flat out lying to your customers. Throughout the whole process, Mr. Duggan was unresponsive, poor at communicating, and lacking in information. His habit of making promises he couldn’t keep is a poor business practice. I also worked with another individual, Dijana Jasarevic, a customer service representative, who failed to communicate that I needed to approve a message in the portal, an essential step in the process. Between the poor customer service, inaccurate data, and lack of communication, I am very dissatisfied with Exact Data and will be sharing my experience with friends and coworkers who would consider using products or services provided by this company.
I do not know who is specifically responsible for the fiasco you two have created, but I am going to get to the bottom of this immediately.
I have $641 of unauthorized charges on my card the last 2 days & I am mad as hell. When I was asked whether I wanted to limit the number of “clicks” to 5 per day I said yes to give me time to adjust to the process. Yet somehow between the two of you, I have been getting unlimited clicks resulting in the $641 charged to my account in 2 days.
Not only that, but I have also not been instructed on how to see those clicks or how to use use them, making my now $991 investment with Exact Data absolutely worthless.
Jesse, I told you Monday 12/1/15 that I wanted to only get 5 clicks per day & how upset I was about this situation. You said you would get back to me you did not, so I get another receipt today dated 12/2/15 from EXACT DATA for a $291 charge. What the hell is going on here? I am being robbed of a very limited amount of income during the holiday season & losing any confidence with Exact Data to continue my efforts with you.
I have already canceled my card so no more charges can be applied to it, making life & online transactions unavailable for a week until I get a new card.
I have also filed formal complaints with my bank vs Exact Data who will be contacting your company to investigate.
I demand that the $641 charged to my account be refunded to me immediately before I pursue other options.
I do hope we can resolve this amicably so I we can continue my Facebook account with Exact Data in a measured & affordable manner.
Exact Data ConsumerBase did not deliver valid email listings, as I had paid for a listing of 10,000 and I received a list of only 6,500, which did not even work.
For my website analysis indicated that no clicks came through from the email list that Exact Data ConsumerBase provided.
Therefore, I got in contact with Ryan Kluck, Vice-President of Sales at Exact Data ConsumerBase to resolve the matter and I was told that there is nothing that they could do and that they did not guaranteed results.
I also got in contact with Irene Tinoco, Client Support Coordinator at Exact Data ConsumerBase, and she stated that they cannot guarantee successful achievement of the consumer's results.
Therefore, for my $635.00 dollars, I ended up with a bad/bogus list.
Exact Data Reviews
I purchased mailing list data from Exact Data. I paid $1335 for a total of 1200 data records. The specifications for data purchased included postal mailing addresses and names for:
1. Current governors of the 50 U.S. States
2. Current mayors of the 50 largest cities in the United States
3. Current CEOs or Chief Strategy officers of 2017 Fortune 500 companies
4. Directors of Training, VP of Training and Development of Fortune 500 companies.
The data that the company provided is all trash and does not meet any specifications in our contract. E.g. 1. List of governors has 55 records, in which there are 4 governors listed for Utah, five for Connecticut and 4 for Oregon. (even a third grader would not put together such erroneous data) 2. In the list of mayors, nine of the largest cities in USA are selected from MN, and cities like Los Angeles are not even in the list. Oakland in CA is repeated four times with four different names for the Mayor. 3. The list of CEOs and Training Directors, Chief Strategy officers has been combined and is completely inaccurate. 250 records out of 958 records provided in this list have the title agency owners for Allstate Insurance Company. Many other titles included are owners, salon owner, website owner and front-line manager and data about random people. There are only 40 training related job titles in the whole list.
The client services team is completely unresponsive, even though the sales consultant initially acknowledged that he has opened a research ticket and the client services will get back to me to address the issues with the list. I have repeatedly tried to contact the company through emails, phones, website chat but am unable to get a response. Completely trash data. No way of contacting client services to get it corrected or even request a refund.
For immediate release - exactdata.com Consumerbase) scam revealed!
March 20, 2017 - i was looking for a better source for opportunity buyer leads and also job seeker leads. I contacted exact data and was told they have a good in-house opportunity buyers list with demographic selects available and they also has job seekers in house too.
So, i made the purchase and did my tests. Guess what... No results whatsoever! i am a 30 year mail order marketing expert. I do test mailings all the time. I know what kind of response i get on a good list. I even know what kind of response i get on a bad list. I am usually not unhappy with “bad” results. It happens. But the key here is... At least “bad” results are some kind of results. The list is total junk if you get no results at all!
What they did was pull the old bait and switch routine on me. They told me they were selling me one thing and they sold me something else. Let me be more specific... They own a basic residential list with demographic selects like age, gender, house hold income, etc. What they did was, instead of selling me an opportunity buyers list, they just sold me a simple residential list. The same with the job seeker list.
Warning! do not do business with exact data or consumerbase. Their lists are total junk and they will lie like a dog to you before and after the sale. If you try to get a refund afterwards, they will blame it all on you and your offer.
Dummy me... There are a lot of complaints about exact data and consumerbase on sites like outscam and youtube - i should have did a search before i purchased.
If you have been scammed by these companies, please contact the fbi internet crimes division and file a report today at http://www.Ic3.Gov/default.Aspx.
Sent: Tuesday, December 13, 2022 5:03 PM
To: '[email protected]'; 'Erika Lin' ; 'Gage Rael'
Cc: '[email protected]'; '[email protected]' ; '[email protected]' ; '[email protected]'
Subject: RE: Exact Data File Uploaded IO 1140189 (1140189_LK Marketing, LLC_Quantity 3000.xlsx)
Importance: High
I was just looking at my previous emails and still have not heard back from anyone? Why?
I order a lot and only asked for what was due me.
Liz Kaminski - President
LK Marketing
Main 414.235.4870
[email protected] www.lkmkt.com
www.linkedin.com/in/lkmkt
From: Elizabeth Kaminski
Sent: Tuesday, June 14, 2022 3:32 PM
To: [email protected]
Subject: FW: Exact Data File Uploaded IO 1140189 (1140189_LK Marketing, LLC_Quantity 3000.xlsx)
Importance: High
Thanks.
Liz Kaminski
President
LK Marketing
Main 414.235.4870
[email protected] www.lkmkt.com
www.linkedin.com/in/lkmkt
From: Elizabeth Kaminski
Sent: Friday, February 4, 2022 2:22 PM
To: Douglas Winschief; [email protected]; [email protected]; [email protected]
Subject: RE: Exact Data File Uploaded IO 1140189 (1140189_LK Marketing, LLC_Quantity 3000.xlsx)
Importance: High
I haven’t heard from you. Please provide other leads for the duplicates I received. Please.
Liz Kaminski
From: Elizabeth Kaminski
Sent: Thursday, January 27, 2022 2:11 PM
To: Douglas Winschief; [email protected]; [email protected]; [email protected]
Subject: Exact Data File Uploaded IO 1140189 (1140189_LK Marketing, LLC_Quantity 3000.xlsx)
You are absolutely wrong and I’m not a liar. I sent you all the dups for proof.
I use “Excel add-ins and Outlook tools - Ablebits.com” which clearly identifies the duplicates.
If this isn’t correctly rectified, I will never do business with you again.
Liz Kaminski
President
LK Marketing
Main 414.235.4870 Cell 414.232.6400
[email protected] www.lkmkt.com
www.linkedin.com/in/lkmkt
From: Douglas Winschief
Sent: Wednesday, January 26, 2022 1:27 PM
To: Elizabeth Kaminski
Subject: RE: Exact Data File Uploaded IO 1140189 (1140189_LK Marketing, LLC_Quantity 3000.xlsx)
Hello Liz,
Of the duplicate list you sent me earlier I see 14 duplicate phone numbers. I’m not sure what makes the other 88 considered duplicates.
Out of the 555 phone numbers that are duplicates for your database I see 106 in your email below.
I don’t see any of those numbers in the suppression file you sent us.
Douglas W. Winschief
Sales & Training Manager
Tel: 312.229.5499 | Fax: 312.216.4537
Mailing address: 1440 W. Taylor Street, #402, Chicago, IL 60607
powered by
CONFIDENTIALITY NOTE:
This e-mail and any attachments may be confidential or contain privileged information. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy.
From: Elizabeth Kaminski
Sent: Wednesday, January 26, 2022 1:04 PM
To: Douglas Winschief
Cc: Dijana Jasarevic; Sales ; Support
Subject: RE: Exact Data File Uploaded IO 1140189 (1140189_LK Marketing, LLC_Quantity 3000.xlsx)
Now, as I add the Willis list to our database; I find 555 phone duplicates. This was NOT scrubbed against the numbers I provided.
I'll start at the end and work my way back. We put a UTM tracking link on the email that was supposedly sent out to thousands of individuals. We had 0 link clicks, yet Exact Data reported hundreds of link clicks. When we asked why there was a discrepancy, they told us that the clicks could've been anywhere on the email. But again, there is no verifiable data to prove that this ever happened. What's more?
Their communication in general is terrible, everything they speak about is vague, and nobody knows any information about the services they offer, just a bunch of useless sales people. We saw the bad reviews and tried to give them the benefit of the doubt... don't make the same mistake.
Eaxct data was to blast 200,000 names in only Beach communites since we are selling a beach game. Not one response ,ZERO. We've blasted lists of only 20,000 and got numerous responses. Turns out they didn't vett the list and we got names in Cities like Atlanta and hartford amongst 250 other zip codes that werent in Beach communities.
Im not sure the list was even ever sent. the user duration report was 5-6 seconds. This comPany is a scam.... stay away. they are good at making it all your fault .
After I discovered the error, I reported it to the salesperson, Dante Duckett. He wrote back, saying the receipt had a "typographical error", but that they gave me businesses under $1 million revenue. I asked about the over 700 Amazon listings and he said they all must be under $1 million revenue somehow, even the corporate ones! I contacted their customer service, and they never responded.
I got a call today from them asking how I liked the list, and I told the girl it was a waste and explained my problem. She said I had to "finish" the list (meaning I had to call or email every one) before they would consider any sort of reparations. To go through a list of that size and keep track of all the responses would be very time consuming and expensive, so I told the girl that wasn't satisfactory, and she responded that's just what it takes to get them to reconsider my issue, but offered no guarantees I would receive a fair settlement.
Purchased a list, very poor results—I want to discuss with company to see if there is a work around or program to get 'some’ results. 15,000 emails sent out for a consumer product—not one sale which is statistically impossible. NO one will call back or respond to multiple calls and emails. Doesn’t seem like what you would expect from a reputable company? Let’s see if they care about this report and even bother to hear what this unsatisfied customer has to say. Most likely this list company is really dead in terms of selling anything of value-they just grind the numbers, take your money and then under deliver. And then move on.
I run a real estate mortgage company where most if not all of our marketing is done via email. I bought 10,000 emails from exact data to upload into a website called constant contact where I alrady have over 30.000 email contacts. I use constant contact to create marketing emails for real estate investors. When I uploaded the 10,000 emails for me and my loan officers to use, constant contact flagged me and my employees for using outdated domains that were 10 years plus old. When I reached back out to exact data, they said that constant contact doesnt like large email list and flags them as spam. that is not the case as I called constant contact and they told me they have no problem with large email list, it's the fact that the emails were 10 years old. Exact data refuses to refund my money on this
I bought some real estate marketing leads from Exact Data, because they were recommended by 1000callsaday.com. Turns out the leads were junk. For example, Exact Data would claim that a house was owned by "Lois Abbott" But, when I checked them leads on the Tax Assessor's Website, the real owner would be "Stephen Clark." I checked the 125,000 leads they sent me, and it appears that 46% of them were incorrect. Of course, Exact Data had a "weasel" clause that basically said they were legally allowed to sell me junk leads and it was my problem.
I placed my order after talking to Jesse Carlson at (312) 517-7248. Jesse was happy to help me and sent me an order form with the following details.
I emailed Jesse at [email protected] with proof that it appeared that 46% of the leads were incorrect. He avoided me calls and emails. Finally, I reached out to Renee Farr the Senior Vice President of Premier Sales at Exact Data. I emailed Renee at [email protected] but she didn't reply. But, she must have told Jesse to call me because he quickly returned my call.
Jesse told me that Exact Data would "open up a case" and investigate the problem. He told me to contact Tamiya Goggins at [email protected]. I emailed Tamiya, explained my case, showed her the data that was wrong. But, they didn't refund my money, because I had bought "bulk" leads and should have known better.
They showed me this disclaimer that I had supposedly signed:
Your order is being fulfilled with bulk data. It was sold to us as Home owner contact info. The reason you’re receiving it at such a favorable price, is that Exact Data has not verified it, nor does it warrant the claim made by our supplier, the data owner, for its accuracy, completeness, or targeting, if any. The best use of bulk data is to backfill missing contact fields in your existing database. You do not have permission to text or email to it.
I'm not a lawyer. So, I don't know exactly what that means. I guess what it really means is that Exact Data can legally sell you junk leads, willingly and knowingly, and get away with it.
I am currently reaching out to some of the people at Exact Data to see if they can help. I'll keep you updated on my progress here.
I bought 2200 leads from Exact Data, promised that the leads are 100% current. Almost 30% came back as 'non-existent.' Then the director, Jayme, explained that the service I was using to market the list was the problem. Um, no. I've used this service in the past and it's an exemplary business in every respect. The issue Jayme had was this reputable eblast company was, in essence, a b******* detector that validated the fraud.
Promised Personal Addresses
Requested physician names and addresses from this group and they promised 100% all personal addresses and no more than 5% undelivered/returned mail. Well not many people return advertisements etc. so that should have been my first clue but we proceeded, paid $1585 for the mailing list.
7000 names given
322 names actually with a personal address
4.6% success when they promised 100% would have a personal address
Unacceptable.
Exact Data is a scam. They sold me a contact list of 100,000 businesses and tested the list by sending out 5,000 emails a day for 6 days. Once I asked for the analitics and the contact is they asked for more money. I said no and they never provided me the contact list or the analytics, so I chargeback the trascation. My card company stated that in thier agreement they have wording that provents you from getting your maney back. Seeing how I never got my list or the proof the emails went out to test the list I can only come to conclution that they have set this up as a scam.
My Exact Data Experience - Stay AWAY!
1. Several conversations with Sales Rep who told me that the list I was purchasing (100K = $4,000) would be targeted to my demographic - sports and very open to my emails and made me feel as though I was not spamming. I was told these were legit people I would be connecting with (not true).
2. I deployed through Exact Data and got around a 5% combine open/clicked rate (5K). According to the sales rep these users shown interested and would be considered double opted in. I could take these opted in user and mail through Amazon or Mailchimp and so on.
$4,000 for 5K "opted in users" is a horrible horrible return.
3. I did a test sample of these opted in's (500 only on each) on Amazon and Mailchimp. My account was intermediately suspended at both places.
Even the opted in ones are usable. Nothing from any list you purchase from them, even if you deploy with them will ever be usable at a legit mailing service. I resolve my issue with them and learned the only way to send to people from their list is through one of their recommend third party senders that allow purchased list at a high price.
After finding that the list I purchase was absolutely unusable I did some more research.
4. I hired on a company to scrub, clean and run the list against their suppression lists using the 100K final list I got from Exact Data.
I was returned a list of 65K. Also more then half the ones that Exact Data claimed opened or clicked "double opted-in" were removed as well. The scrubber I worked with said that about 20K were spam traps/honeypots and the other out ones were set as complainers (will report you as spam).
To which Exact Data replied all third party list can contain a Small account of spam traps. Roughly 35% of a list being spam traps and honeypots is hardly a small amount.
Conclusion from my experience:
1. A list you buy from Exact Data can never be used on any popular legit mailing service (Constant Contact, Amazon, Aweber, Mailchimp and so on).
It can only be used with a platform provider that allows third party list usage - very expensive and slimy.
2. Their list are sold multiple times and are very dirty.
3. Their list contain tons of spam traps and honeypots all meant to you in trouble.
4. As far as I am concerned you can't use their list. Throwing money away.
5. Their legal documents you sign cover them for any complaints you might have.
Do not under any circumstance do business with this company. Don't buy anything. Unethical company.
Do not trust or believe what the sales people say.
Please don't be a fool like I was. Horrible, stupid experience. Shocking they are on BBB with a positive rating at all.
I am an entrepreneur who purchased data services from Exact Data and I am very unsatisfied with the product, service, and overall experience with the company. I bought an email list from sales representative Dan Duggan for $1500, expecting to get great value for my startup business. This purchase equated to a list of 15,000 supposedly accurate, targeted emails. As a reasonable person, I expected a few of these emails to be non-functioning, but after doing my research through a 3rd party email scrubber, I discovered that only 12,000 of the emails were active addresses.
A 20% failure rate is unacceptable and refutes what your company claims to be all about: highly targeted marketing leads. A statistic like this shows that you are flat out lying to your customers. Throughout the whole process, Mr. Duggan was unresponsive, poor at communicating, and lacking in information. His habit of making promises he couldn’t keep is a poor business practice. I also worked with another individual, Dijana Jasarevic, a customer service representative, who failed to communicate that I needed to approve a message in the portal, an essential step in the process. Between the poor customer service, inaccurate data, and lack of communication, I am very dissatisfied with Exact Data and will be sharing my experience with friends and coworkers who would consider using products or services provided by this company.
I do not know who is specifically responsible for the fiasco you two have created, but I am going to get to the bottom of this immediately.
I have $641 of unauthorized charges on my card the last 2 days & I am mad as hell. When I was asked whether I wanted to limit the number of “clicks” to 5 per day I said yes to give me time to adjust to the process. Yet somehow between the two of you, I have been getting unlimited clicks resulting in the $641 charged to my account in 2 days.
Not only that, but I have also not been instructed on how to see those clicks or how to use use them, making my now $991 investment with Exact Data absolutely worthless.
Jesse, I told you Monday 12/1/15 that I wanted to only get 5 clicks per day & how upset I was about this situation. You said you would get back to me you did not, so I get another receipt today dated 12/2/15 from EXACT DATA for a $291 charge. What the hell is going on here? I am being robbed of a very limited amount of income during the holiday season & losing any confidence with Exact Data to continue my efforts with you.
I have already canceled my card so no more charges can be applied to it, making life & online transactions unavailable for a week until I get a new card.
I have also filed formal complaints with my bank vs Exact Data who will be contacting your company to investigate.
I demand that the $641 charged to my account be refunded to me immediately before I pursue other options.
I do hope we can resolve this amicably so I we can continue my Facebook account with Exact Data in a measured & affordable manner.
Exact Data ConsumerBase did not deliver valid email listings, as I had paid for a listing of 10,000 and I received a list of only 6,500, which did not even work.
For my website analysis indicated that no clicks came through from the email list that Exact Data ConsumerBase provided.
Therefore, I got in contact with Ryan Kluck, Vice-President of Sales at Exact Data ConsumerBase to resolve the matter and I was told that there is nothing that they could do and that they did not guaranteed results.
I also got in contact with Irene Tinoco, Client Support Coordinator at Exact Data ConsumerBase, and she stated that they cannot guarantee successful achievement of the consumer's results.
Therefore, for my $635.00 dollars, I ended up with a bad/bogus list.
Customised Email List
So sorry to hear that.
We can build a custom email list for you specifying the companies you are willing to target.
Mail me the details [email protected]