Our bank account has been debited since 2015 for a service we never used, I thought that the charges were from our current processor (EVO name was not on the ACH it was displayed as "BKCD Processing"). Only then I came to find out that the charges were with Evo. I did some digging and found that they debited our account $1.75 monthly from the end of 2015 through May 2019 then in June 2019 through April 2021 they have been debiting $26.75(They charged us more money for being "INACTIVE").
I called and spoke with Johanna from EVO and asked her to send me a signed agreement or contract showing that we agreed to use their service, she said that she would find it and send it over. I called to follow up and the extension she gave me did not work, I ended up going in circles with several phone calls only to find out that we do not have an agreement on file and we have never even processed a single transaction through them. We have never seen any emails/postal correspondence from EVO Payments.
We contacted that about using them for our business credit processing. They sent us a terminal, however, no documentation was signed and the terminal was NEVER activated.
they have taken now over $1600 from our bank account and refuse to refund it. The servcie rep, Cathy Ferguson has been no help in this matter and is now ignoring us. There is email documentation saying our account was to be closed, yet it seems Ms. Ferguson never got around to closing the account. Yesterday I had two debits totalling $894. The previous months were less but the total is now over $1600.
We are a small business and cannot afford those types of fees, especially when have received NO service whatsoever from the shameless company.
it seems I must change my account numbers in order for the withdrawal to stop.
Called to cancel my account and was told to send a letter requesting this. Sent it in Mid April. Here it is Mid July and they have still been taking fees from my bank account as well as a $250 early cancellation fee. Customer service is pretty much a joke and no one can help with this. Stay away!
Business with this company, started off good at first, but then slowly started to get bad. My first issue with the company, resulted in me losing over $500 from a chargeback, on a clearly marked "no return, no refund" item. I submitted all of the documents, showing that this information was in place, before the transaction even took place, and they still gave the customer a refund. Not only that, they sent me the dispute documents late on the case, so even if I had a chance to try to fight back against the refund, I had already missed the deadline to send in the documents, even though they were already provided with the documents needed to verify my claim.
Then I started having issue with the company taking money out of my back account, whenever they felt like it for the processing fees. Normal companies give you an exact date, on when these fees will come out, and if it's a weekend or holiday, the fees are usually processed the next business day. Not with EVO, they've taken processing fees out up to a week later than the actual date that they were suppose to, but if the fund are not there, when they take try to process the fees, the merchant is responsible for it, even though EVO chose to charge the fees late. They also charge you fees, that aren't included in any of the documents that you receive when you open an account with them. When they do try to process the processing fees outside of the normal date or whenever, if the fees aren't available, they will charge you a $25 reject fee, plus a $5 reject handling fee.
None of these fees are included in any documents that I've received from them, so it's unclear on how much money they've charged me for this. Then to make matters worse, they hold funds for transactions, and never end up processing them to be deposited into your account. I called in about 1 situation and checked to see when those fees were going to be deposited, and found out that they were holding on to over $400 of funds from transactions that I've done previously, and I never even knew they had those funds on hold. They had the funds on hold for months, and claimed "they were never reviewed to be released". You have 1 main job, and that's to process my transaction's payments and put those funds into my bank account, and you can't even do that properly. Smh.
Then when I talked to the lady about what's needed to be done to release the funds, she tells me that shes going to submit the information over to the risk team, so they can review the funds to be released, and I should have the funds within about 3 business days. I say okay, and a week later, still no funds. I call back again, and speak with someone about it, and they tell me, that the information was never sent over, so they were going to do it, and to give them a few business days to process the funds, another week later, and still no funds. Called in for a third time, and go through the same process, and over a week later, and STILL NO FUNDS. Like the lies and unprofessionalism is very annoying. You're playing with people's money and hurting their business. Then a couple of weeks after my contact with them about that, they close my account, without any pre-notice, warning or anything.
Talking about, due to chargebacks and rejects. Most of those rejects are Evo's fault, for no properly processing the fees. They supposedly have 2 different departments, 1 to handle to deposits and 1 to handle fee processing. I've seen funds being deposited into my bank account, and withdrawn the same day or the very next day. Like how do you consider this being efficient? It's pretty obvious, that when a merchant sees that funds have been deposited into their account, that they're going to see those as funds available for use, so when I do that, and then you try to pull those funds back out, I'm at fault?? No, it' Evo's fault.. And I've provided supplemental evidence on any chargeback that I've had, to prove, that the situation was either handled or the conditions were already made very clear about the transaction, before any chargeback ever took place.
No merchant can stop a chargeback, they can only try to prevent them. Some customers lie about the situation to try to hurt the merchant, but the merchant is held at fault, even when they are in the right.. I had to hear from my customers, that they couldn't make a payment. Luckily, I had a backup processor to accept payments. Then a couple months ago, they took $100.50 out of my bank account, for a "supposed chargeback" and there's no case information or anything on what those funds were taking out for. But then they wonder why I don't keep a lot of funds in that account.
I've lost a lot of business over waiting for these funds to be released, and it's been about 2 months now, and I contact them about it today, because they told me, the last time that I spoke to them about this, that my funds would be reviewed to be released on 10/20/18, and it's 10/22/18, and they tell me that my bank declined a charge they were trying to do, and I would have to wait another 30 days. What do you expect, WHEN YOU'RE HOLDING HUNDREDS OF MY DOLLARS???! First of all, when they money you're holding, you shouldn't be trying to take a single penny from my bank account. You have an estimated over $600 of my funds on hold, and you're still trying to take more funds out of my account? Seriously. Unacceptable.
EVO Payments, Inc. Reviews
Our bank account has been debited since 2015 for a service we never used, I thought that the charges were from our current processor (EVO name was not on the ACH it was displayed as "BKCD Processing"). Only then I came to find out that the charges were with Evo. I did some digging and found that they debited our account $1.75 monthly from the end of 2015 through May 2019 then in June 2019 through April 2021 they have been debiting $26.75(They charged us more money for being "INACTIVE").
I called and spoke with Johanna from EVO and asked her to send me a signed agreement or contract showing that we agreed to use their service, she said that she would find it and send it over. I called to follow up and the extension she gave me did not work, I ended up going in circles with several phone calls only to find out that we do not have an agreement on file and we have never even processed a single transaction through them. We have never seen any emails/postal correspondence from EVO Payments.
We contacted that about using them for our business credit processing. They sent us a terminal, however, no documentation was signed and the terminal was NEVER activated.
they have taken now over $1600 from our bank account and refuse to refund it. The servcie rep, Cathy Ferguson has been no help in this matter and is now ignoring us. There is email documentation saying our account was to be closed, yet it seems Ms. Ferguson never got around to closing the account. Yesterday I had two debits totalling $894. The previous months were less but the total is now over $1600.
We are a small business and cannot afford those types of fees, especially when have received NO service whatsoever from the shameless company.
it seems I must change my account numbers in order for the withdrawal to stop.
i am merely asking that our funds be returned
Cacellation issues
Called to cancel my account and was told to send a letter requesting this. Sent it in Mid April. Here it is Mid July and they have still been taking fees from my bank account as well as a $250 early cancellation fee. Customer service is pretty much a joke and no one can help with this. Stay away!
Business with this company, started off good at first, but then slowly started to get bad. My first issue with the company, resulted in me losing over $500 from a chargeback, on a clearly marked "no return, no refund" item. I submitted all of the documents, showing that this information was in place, before the transaction even took place, and they still gave the customer a refund. Not only that, they sent me the dispute documents late on the case, so even if I had a chance to try to fight back against the refund, I had already missed the deadline to send in the documents, even though they were already provided with the documents needed to verify my claim.
Then I started having issue with the company taking money out of my back account, whenever they felt like it for the processing fees. Normal companies give you an exact date, on when these fees will come out, and if it's a weekend or holiday, the fees are usually processed the next business day. Not with EVO, they've taken processing fees out up to a week later than the actual date that they were suppose to, but if the fund are not there, when they take try to process the fees, the merchant is responsible for it, even though EVO chose to charge the fees late. They also charge you fees, that aren't included in any of the documents that you receive when you open an account with them. When they do try to process the processing fees outside of the normal date or whenever, if the fees aren't available, they will charge you a $25 reject fee, plus a $5 reject handling fee.
None of these fees are included in any documents that I've received from them, so it's unclear on how much money they've charged me for this. Then to make matters worse, they hold funds for transactions, and never end up processing them to be deposited into your account. I called in about 1 situation and checked to see when those fees were going to be deposited, and found out that they were holding on to over $400 of funds from transactions that I've done previously, and I never even knew they had those funds on hold. They had the funds on hold for months, and claimed "they were never reviewed to be released". You have 1 main job, and that's to process my transaction's payments and put those funds into my bank account, and you can't even do that properly. Smh.
Then when I talked to the lady about what's needed to be done to release the funds, she tells me that shes going to submit the information over to the risk team, so they can review the funds to be released, and I should have the funds within about 3 business days. I say okay, and a week later, still no funds. I call back again, and speak with someone about it, and they tell me, that the information was never sent over, so they were going to do it, and to give them a few business days to process the funds, another week later, and still no funds. Called in for a third time, and go through the same process, and over a week later, and STILL NO FUNDS. Like the lies and unprofessionalism is very annoying. You're playing with people's money and hurting their business. Then a couple of weeks after my contact with them about that, they close my account, without any pre-notice, warning or anything.
Talking about, due to chargebacks and rejects. Most of those rejects are Evo's fault, for no properly processing the fees. They supposedly have 2 different departments, 1 to handle to deposits and 1 to handle fee processing. I've seen funds being deposited into my bank account, and withdrawn the same day or the very next day. Like how do you consider this being efficient? It's pretty obvious, that when a merchant sees that funds have been deposited into their account, that they're going to see those as funds available for use, so when I do that, and then you try to pull those funds back out, I'm at fault?? No, it' Evo's fault.. And I've provided supplemental evidence on any chargeback that I've had, to prove, that the situation was either handled or the conditions were already made very clear about the transaction, before any chargeback ever took place.
No merchant can stop a chargeback, they can only try to prevent them. Some customers lie about the situation to try to hurt the merchant, but the merchant is held at fault, even when they are in the right.. I had to hear from my customers, that they couldn't make a payment. Luckily, I had a backup processor to accept payments. Then a couple months ago, they took $100.50 out of my bank account, for a "supposed chargeback" and there's no case information or anything on what those funds were taking out for. But then they wonder why I don't keep a lot of funds in that account.
I've lost a lot of business over waiting for these funds to be released, and it's been about 2 months now, and I contact them about it today, because they told me, the last time that I spoke to them about this, that my funds would be reviewed to be released on 10/20/18, and it's 10/22/18, and they tell me that my bank declined a charge they were trying to do, and I would have to wait another 30 days. What do you expect, WHEN YOU'RE HOLDING HUNDREDS OF MY DOLLARS???! First of all, when they money you're holding, you shouldn't be trying to take a single penny from my bank account. You have an estimated over $600 of my funds on hold, and you're still trying to take more funds out of my account? Seriously. Unacceptable.