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eVance Processing, Inc. Reviews
I had been using securepay to process credit cards for my small business. In 2013 they closed my account and opened a new account, supposedly with better terms than my previous account. As a busy business owner I hadn't been watching my account as carefully as I should have, but recently I noticed that there were PCI fees being taken from my checking account 3 times a month on a monthly basis in the amounts of $59, $15 and $15. $89 a month for the past 2 years.
This didn't seem right to me, since I had been completing the PCI compliance forms quarterly as required to stay pci compliant. So I contacted securepay and was informed that these fees were charged based on my account that was CLOSED in 2013. They claim that I logged in to the closed account and attempted to process a card, which I according to them, jump starts billing to the closed account. I never requested to re open this account and was not notified that there would be new charges.
For 2 years at this rate that's over $2000 that was taken from my account, without my consent, from an OLD account who's contract is no longer valid. So you'd think they'd apologize for their mistake and refund my money right? No, they refused to return any of the funds that were basically stolen from my account beyond 60 days. They drained $2136 (if my numbers are accurate) and have offered to refund $150 of it.
Their reason being I didn't tell them soon enough. Be aware of this company and watch your bank account. They can't be trusted and are unwilling to do what is right even knowing they are in the wrong.
Evance Processing changed my rates on multiple occasions, charged me hundreds of dollars over our agreement every single month and overall operate in a VERY SHADY WAY. Rate was supposed to be 2.5% and was 6% many many months. AVOID THIS COMPANY AT ALL COSTS. YOU WILL BE HAPPY YOU DID.