I ordered something and they never sent it. I kept trying to contact them to get a tracking number and they never gave me one. 7 days later I call them and they say that the item I ordered has neeb discontinued so I told them to just send me a cheaper version of what I ordered and they agreed. this was my only choice because I had paid for the order with a Visa gift card that I had bought from Home Depot and after I made the purchase I had already thrown the card away so I made it clear to them that there was no way a refund was even possible. I did not want a refund anyways I wanted my license plate that I ordered. they were supposed to email me a tracking number but they never did. so 2 days later I called them again and they said my order was cancelled and they supposedly refunded my money back to my card which clearly they knew they were not supposed to do. Then when I complained to them they said, oh we never charged your card which is a lie and besides how do you refund something you said you never even took in the fist place??
I had a harness I paid $48 for. I'm only getting back $22? Are they sure they want to do this, and without 'no notes from merchant?' Their web site said it was the correct harness. Then they sent me back a picture of where it supposedly should be connected on the right rear. The plug-and-play connection wasn't even close to that one in the vehicle. They then said I could return it and were going to bill be for the UPS return label for $13. I'm no math major, but that should be a refund of $33. But I want a full refund. This was a scam!
I placed an online order. Etrailer.com received it, charged me, and then proceeded to ship the item without a proper address label. I placed the order on 11/3/2016 and as of today, 11/21/2016 - they have not refunded my money. I contacted etrailer.com and received numerous rude, patronizing replies that stated they could not refund my money until they receive the item back. I never saw, received, touched, or was near the item. USPS simply returned the unaddressed item to sender. Tracking shows that the item is 1Z7586X3YW28999399. I should receive a refund whether or not etrailer.com ever receives the item back and my refund should not be contingent upon them receiving the item as the item was technically never shipped to me. The worst part of this whole experience is the veracity and rudeness with which etrailer.com has responded to my emails. They are blaming me because they shipped an item without an address on it. The label only had my city, state, and zip code. No house number or address. This was my first and last interaction with etrailer.com and I highly recommend that other prospective customers just order from amazon. The people who work at etrailer.com lack ethics, practical thinking, and customer service skills. They are a very shady company, and they care more about $25 in merchandise than they do about retaining a customer.
Attempted to order from a city outside US. Oreder software captured credit card info, obtained authorization for 120 days and then company refused to process order. No explanation was given in robo response, so a second order was placed resulting in a second 10 day hold before order was rejected: this time without any notification that it was not accepted. Cistomer service doesn't know their own order entry process and how these transactions occur, blaming the bank for the hold instead of them screening orders first before submission for authorization. Just poor design and execution by unsophisticated merchant. Stay away if they can't even get this correct.
Etrailer.com Reviews
I ordered something and they never sent it. I kept trying to contact them to get a tracking number and they never gave me one. 7 days later I call them and they say that the item I ordered has neeb discontinued so I told them to just send me a cheaper version of what I ordered and they agreed. this was my only choice because I had paid for the order with a Visa gift card that I had bought from Home Depot and after I made the purchase I had already thrown the card away so I made it clear to them that there was no way a refund was even possible. I did not want a refund anyways I wanted my license plate that I ordered. they were supposed to email me a tracking number but they never did. so 2 days later I called them again and they said my order was cancelled and they supposedly refunded my money back to my card which clearly they knew they were not supposed to do. Then when I complained to them they said, oh we never charged your card which is a lie and besides how do you refund something you said you never even took in the fist place??
I had a harness I paid $48 for. I'm only getting back $22? Are they sure they want to do this, and without 'no notes from merchant?' Their web site said it was the correct harness. Then they sent me back a picture of where it supposedly should be connected on the right rear. The plug-and-play connection wasn't even close to that one in the vehicle. They then said I could return it and were going to bill be for the UPS return label for $13. I'm no math major, but that should be a refund of $33. But I want a full refund. This was a scam!
Etrailer prior to ordering said the part was returnable without any charges. When it would not fit they refused to accept terms.
I placed an online order. Etrailer.com received it, charged me, and then proceeded to ship the item without a proper address label. I placed the order on 11/3/2016 and as of today, 11/21/2016 - they have not refunded my money. I contacted etrailer.com and received numerous rude, patronizing replies that stated they could not refund my money until they receive the item back. I never saw, received, touched, or was near the item. USPS simply returned the unaddressed item to sender. Tracking shows that the item is 1Z7586X3YW28999399. I should receive a refund whether or not etrailer.com ever receives the item back and my refund should not be contingent upon them receiving the item as the item was technically never shipped to me. The worst part of this whole experience is the veracity and rudeness with which etrailer.com has responded to my emails. They are blaming me because they shipped an item without an address on it. The label only had my city, state, and zip code. No house number or address. This was my first and last interaction with etrailer.com and I highly recommend that other prospective customers just order from amazon. The people who work at etrailer.com lack ethics, practical thinking, and customer service skills. They are a very shady company, and they care more about $25 in merchandise than they do about retaining a customer.
Attempted to order from a city outside US. Oreder software captured credit card info, obtained authorization for 120 days and then company refused to process order. No explanation was given in robo response, so a second order was placed resulting in a second 10 day hold before order was rejected: this time without any notification that it was not accepted. Cistomer service doesn't know their own order entry process and how these transactions occur, blaming the bank for the hold instead of them screening orders first before submission for authorization. Just poor design and execution by unsophisticated merchant. Stay away if they can't even get this correct.