I enrolled in online their online course , July 26 paid $75/- as first installment,
I enrolled and got the confirmation of the enrollment @ 7:48 AM July 26
I did not get the link to the course so I raised a ticket @ 8:17 AM July 26
They resolved the ticket @ 12:30 July 26
The refund policy as stated in their website is
“Students who (pre) terminate their participation in the course, are entitled to a partial refund of the course tuition for that course as per the following stipulations:
Up to 24 hours after the date of your registration you may receive a full refund.
Between 24 Hours & 10 days following registration, you may receive a 70% refund of the total course tuition (Or completion of 30% of the total course tuition).
No refund will be granted to those who submit their termination later than 10 days following registration (Or completion of 100% of the total course tuition).”
I looked at the course it was very primitive in their teaching at best, worse than some of the free courses available online, A complete waste of money and time so I sent an email to cancel today July 27th @ 8:59 AM
Please note that their cancellation policy states that up to 24 hours after the date of registration not from the date of registration so they should have given me a full refund of $75/- I paid.
Instead they tried to hook me on to other courses when I refused they claimed that this cancellation was over 24hrs and charged me an additional $59.55 over and above the $75/- they charged me initially, and without authorization they illegally charged my credit card an additional amount of $59.55
This a very dishonest company! Please be very careful and run away from them if you still got time!!
I was contacted by the school right after putting my information on their website, because I was interested on learning Hebrew in order to be able to read the Bible in its original language.
They called me right away, I spoke with a salesperson called Glantz Netanel and he was the one that sold the course to me.
During the call, he did not address any polices of the contract and we barely talked about it because once I mentioned about cancelation, he alredy spoke right away that I could cancel the course at any time with no problems, so, after hearing this, I trusted the information and didn't ask any more questions about it.
- By the way, later on this case, I was contacted again by another representative that was trying to sell me their course (he wasn't aware of my situation with the school, and He himself reaffirmed to me that students could cancel the course at anytime with no problem! His name is Serruya Alan, I have the emails he sent on the day he called me: September 23, 2016, so, the company better not delete this conversation because there is one huge proof of that their salespeople are willing to do anything in order to sell. [continued below]....
So, after I spoke with Netanel, I choose the days of my classes, and the time. I was told I was going to need to wait about a month for my classes to start. I was ok with that. At that moment, I wasn't aware that their cancelation policy was giving me only 5 days whithin my registration that I could receive the total payment of my tuition (which is $ 1279.00) in full. That means, without even having my first class, without even making sure I like their style of teaching. I didn't know that, I wasn't told that, and I certainly haven't signed any contract with them that approved that.
Anyways, time goes by... they had already charged me $230 dollars for the initiation fee, then $149 for the first payment, before school even started and my card was already being charged for the next month when I finally took my first Hebrew class, after having to change the time schedule misteriously by the way, they called me and said they needed to change the time because they didn't have the time I choose any longer availabe?
Weird, that should have been a red flag for me, but again...I was being innocent, thinking: Awwww Israelites, God's chosen people! I was going with the love I have for these nation and choosing to accept that people make mistakes. Little did I know that darkness was slowly surrounding this matter.
So, finally after more than a month (btw) here I go and take my first Hebrew class and.... well... terrible, terrible, terrible, terrible teaching. 55min of class which I did not learn absolutely nothing. I got verey worried about it, then after the class I started researching some other Hebrew teachings because I wanted to make sure if that was such a hard language or if they are just not really good on teaching. Well... after watching a 5 minutes video on Youtube, I realized that I've learned so much and way more than what I tried to learn in 55min.
So, without hesitating, I contact the school and ask them more information regarding canceling the course. I said I wasn't sure about it because I wasn't given enough information, but I do remember their representative saying that I could cancel at any time. Maybe I should have been more confident on that affirmation instead of giving them the benefit of my doubt. Anyways... I get no answer from them. On the next day I call customer service. Terrible service. Never gave me any information, and said that they do not have a financial support phone number, that there is nothing they can do, that in order to speak with them I needed to wait around 72 hours,she said she would forward the contract to me again so I could double check the info, if I would like the finance to call me, I should call them back and make a requirement, I said: - Well, then even before reading this contract, which I didn't even know it had been sent to me before, please already make this requirement because I want them to call me ASAP.
I receive the forward message in my email. Then I find out that Netanel has sent me the contract alltogether with my receit of the payment for the course. Which I remember getting but I wasn't aware that the contract information would be there, since it was on the bottom of the page. I open the contract information this is what I find:
Students who (pre) terminate their participation in a course are entitled to a partial refund of the overall tuition for that course as per the following stipulations:
Up to 5 days from the date of your registration you may receive a full refund.
Cancellation up to 2 weeks prior to the 1st scheduled lesson – a 75% refund (Or completion of 25% of the total course tuition).
Cancellation up to 2 weeks prior to the 1st scheduled lesson and leading up to 3 days prior to the 1st scheduled lesson – a 50% refund (Or completion of 50% of the total course tuition).
Cancellation within the last 3 days prior to the 1st scheduled lesson – a 25% refund (Or completion of 75 % of the total course tuition).
Up to 10 days after the 1st scheduled lesson - a 10% refund (Or completion of 90% of the total course tuition).
No refund will be granted to those who submit their termination later than 10 days after the 1st scheduled lesson (Or completion of 100% of the total course tuition).
I call back customer serveice, they say they can't do anything to me and not even open an emergency case. that they could not let me speak with a manager etc etc etc... I said it was an emergency and according to a contract I was seeing for the very first time it looks like timing is pretty much important in order to get my money back. Again, there is nothing we can do, you must wait. I asked to speak with a manager, and again, nothing.
So, I hang up. Call my credit card company, told everything that happened and blocked my card, and I asked for a dispute investigation on this matter. I was told I needed to wait up to 60 days for this investigation to be done and to have an answer, and so I did.
Later on that week, I was very frustrated that I hadn't heard from eteacher financial area, and I 'pretended' I was another person, and interested on taking their classes, so I put on my name with another last name on their website (I have 2 last names) and gave them a different email, same phone number though. Again, on the very same day almost on the very moment I am contacted by their salesperson, and guess who it was?? Netanel again! Yay!! :D So, I was going to trick him, but I am trying to obey God and according to God's law we should not lie.. so.. I said the truth to Netanel (that I just wanted to reach the financial area) and he quicly were able to recognize my voice. So, I explained everything to him and on that call he told me another thing, he said he did mention that I could cancel but whithin 5 days of the registration fee. I said that I could not recall that and that I really needed to be able to reach the financial area, and Netanel did a good job and got someone to contact me within one hour from that call.
After around one hour, a man called Sanders Ian contacted me. Very friendly and 'willing' to help me.
I thought he was going to help me to cancel the whole thing and get my money back. I shared with him all the frustration I was going through with the school, the wrong informations, the worst customer service, the bad teaching of the class etc etc, that I was truly unhappy with it all and I wasn't interested on making any kind of business with them any longer. Sanders Ian insisted that I should try again, that they would give me private classes for the same price, that I shoudl try one private class for only $50 (LOL) later on he took that price off and gave it for free. But anyways, I said: - I've had the most stressful week of the year because of your company. I have no interested on having any relationship with you guys anymore, if you really want to help me, then what I need is that this course to be canceled and all my money back. I am zero satisfied with your services in all areas, I haven't signed ny contract, please just refund me and let me go.
He said that he could not help me with that. I asked how come they provide us a contract only after we've made the purchase and not before and getting our signature or concentment? His answer? That is the way our company works, that is just our policy.
I said, whatever, take all the money you want, I don't want to have to deal with you guys, cancel this thing. He said that in order to cancel, they would have to charge me a fee of $771 (LOL) which I understood it would be taken from my credit card but not at once, but because of the contract info I thought because I was cancelling whithin 10 days of the first lesson that is what it was going to be charged on my card from that date on, I mean, it doesn't make sense, what if someone is canceling because they don't have more money? Then they have to magicaly make $771 just for a cancelation? Better off to stay the way it is! He insisted (giving himself a deep breath - like if I couldn't hear the fakness of his concern) and said: - Are you sure you want to do this Talita? I said yes.. then He tried to charge all that ammount at once on my credit card, and thank God I had cancelled it before because he wasn't able to do it.
I could hear the tone of his voice changing on the phone, very, very concerned, He said: It didn't go through. Do you have another card? I was like: Are you crazy? LOL I am not giving you another card... I know what happened, I've canceled the credit card btw and forgot to tell you that they are investigating your company now, and hopefully they will get my money back, since you were not able to help me. All he said after this was: Ok, and remember Talita, if you change your mind abou the private classes, I will be here to assist you. You can contact me at any time.
I said thank you and hang up.
Also, before I forget, since I wasn't able to contact them via phone before, most of the talking were done by their student website: eteachergroup.com because that is the only way we can connect to them regarding any problems, we must open up a 'ticket'. So, When I first called them since I had no answer about my concern on cancelling the course, they customer representative: Gandolfo Seomara told me that, that wasn't really my first class and that I shoud wait until my first class would start and then make sure I really don't like it and then cancel... Again, wrong information I knew it was the first class, I got emails reminding me about my first class, the teacher asked us to present ourselves because it was the first class, no matter what I said to her, she insisted that I would WAIT. That was when I said, just resend the contract please and open up the requirement for the financial to contact me as soon as possible.
So.. I contacted my credit card company yesterday and they said that the dispute was over and in my favor, that I would get all the money I had already invested back. I was happy and didn't even was going to bother coming to ripoff and reporting this problem, until... well, until few hours ago.
Sanders Ian had the guts to send to me the following email today:
Good in teaching, very BAD customer service, lying and cheating attitudes...
I would reccomend to be very careful of eTeacherHebrew and NEVER to trust them! They sell products and "packages", the prices differ in spoken and written form, even in 80 USS. - When purchased the Ulpan, they cheated with the original price and their "reduction", in written offer were different numbers, when offered by phone they said again different prices and in the "bill" there was again different price. - Offered number of lessons was different from number of lessons when applied. Noone in customer service spoke about vacations. I got offer for 1 year of lessons, in real they shortened it crazily to 8 months, plus they added vacations. - There was no term of proper level, so I had to wait 2 months for the term of study program. When "recruited", they promised the possibility anytime to change to different term of the same level, according to my time possibilities. When the term was scheduled (in 2 months), I got info that there is no other terms and new ones will be scheduled in other crazy time. After these 2 months changed my time possibilities, thats why I couldnt participate in the lessons (except of once), so after another 6 weeks I got reccomendation to go to new terms they got, with "extra" price for me, that was more that half of original price. - Ordered product Yanshuv started to be sent properly, but I never got any information about "vacation" when it will not be sent, for this I had always to call few times and the answer I got only after 4 phonecalls. When they stopped sending again, I wrote to them and explained which number I got as the last one and required to get the missing numbers. The answer I got from them was ... request for explaining which numbers are missing ... Even as extra Im getting now spam e-mails how they are transfering this info to different department... - Ordered product Babylon - I never got the direct link to download the program, when you go through the page of the producer, you download just the free version, still with warning of few antiviruses, that its a infected item ! I didnt get any licence number and password. When I informed eTeachers, so they always complained that its different department etc. Only after many phonecalls I got information that I should "create my own licence number and password", to send it to them and they will program it. Never heard bigger nonsense, they obviously are trying even to affect my privacy. From purchase to getting the licence data it took 2 months ! - The system of eTeachers is very bad - when they send e-mails, often you dont get any e-mail from them. I have few proves and evidences, when they sent me e-mails from their system and I didnt get it at all, or just in 6-7 hours. When they sent me the same e-mails from their private e-mails, I got them immediatelly. One of customer service representants was all the time very arogantly insisting that they sent me few times and I received the e-mails for sure. When I asked her who is she to try to accuse me from lying, she behaved even worse, so I had to start to shout at her and I called her the liar and cheater, as the whole company. - Customer service is very non-professional, lying and mostly arrogant. You can NEVER trust what they say, they are ALWAYS CHEATING and LYING ! - They dont respect anything and anyone and seems to be that they dont use the brain. When they call, always from different numbers (New York, Paris, Tel Aviv, Riga, Montpellier, hidden number) - does it give the sense to call once and when not answered to call immediatelly again ??? Most probably if the customer cant answer, he will not be able to answer 5 seconds later ? And to call 20 times a day ??? - They always call even on Shabbat. When I informed them few times that it is not ok, they informed me that it will not happen again, they wrote it to system - LIARS ! - they called on shabbatot again and even on High Holidays (15 - 20 times a day !) - this is crazy arrogancy and CHUTZPA ! - Having such experiences, in the end (after few months) I refused to answer their phonecalls and wrote them I dont allow them to contact me via phone anymore, just via e-mail, because they always lie and I want to have written prove. No answer and in few days they called me again few times. I dont know, but according to my information, when you take back the right to call to someones phone, in Czech Republic (where Im from) and Israel (and I guess also in USA) is prohibited to harass the people. - They never solve the problem, on everything they write that they did whatever they needed to do in order to reach me but they couldn't... Nonsense. When they cant reach a person, they just should write and thats all. If I would call them, anyway they have no info for me and they always just mixing facts, you never get to the same person and they always say they will call you. Im working hard so I cant wait whole day long for some cheater to call me whenever he/she just has time. - I was their customers already few years ago. I was very satisfied with the teacher and with their services. Then they started to be very business oriented and started to cheat. Never sent the e-mails, never got from them any information about lessons and they charged my credit card even if they werent allowed. When I complained, they never reacted or they started to attack me that everything is my fault. Stopped to contact them. Since I got information that everything changed in their system and they spread the info about new owners etc., I went into this again - but as I can see, the things became even worse and eTeachers became eTreachers, one big scam. - This time will demand my money back and I will not let them to steal anymore. Even if it will take me long time and a lot of work with my bank and card providers like Visa and MasterCard. Wandering what eTeachers will do when both of those companies will rate them as non-reliable partner ? My reccomendation ? STAY AWAY FROM THEM !
eTeacherHebrew.com Reviews
I enrolled in online their online course , July 26 paid $75/- as first installment,
I enrolled and got the confirmation of the enrollment @ 7:48 AM July 26
I did not get the link to the course so I raised a ticket @ 8:17 AM July 26
They resolved the ticket @ 12:30 July 26
The refund policy as stated in their website is
“Students who (pre) terminate their participation in the course, are entitled to a partial refund of the course tuition for that course as per the following stipulations:
Up to 24 hours after the date of your registration you may receive a full refund.
Between 24 Hours & 10 days following registration, you may receive a 70% refund of the total course tuition (Or completion of 30% of the total course tuition).
No refund will be granted to those who submit their termination later than 10 days following registration (Or completion of 100% of the total course tuition).”
I looked at the course it was very primitive in their teaching at best, worse than some of the free courses available online, A complete waste of money and time so I sent an email to cancel today July 27th @ 8:59 AM
Please note that their cancellation policy states that up to 24 hours after the date of registration not from the date of registration so they should have given me a full refund of $75/- I paid.
Instead they tried to hook me on to other courses when I refused they claimed that this cancellation was over 24hrs and charged me an additional $59.55 over and above the $75/- they charged me initially, and without authorization they illegally charged my credit card an additional amount of $59.55
This a very dishonest company! Please be very careful and run away from them if you still got time!!
I was contacted by the school right after putting my information on their website, because I was interested on learning Hebrew in order to be able to read the Bible in its original language.
They called me right away, I spoke with a salesperson called Glantz Netanel and he was the one that sold the course to me.
During the call, he did not address any polices of the contract and we barely talked about it because once I mentioned about cancelation, he alredy spoke right away that I could cancel the course at any time with no problems, so, after hearing this, I trusted the information and didn't ask any more questions about it.
- By the way, later on this case, I was contacted again by another representative that was trying to sell me their course (he wasn't aware of my situation with the school, and He himself reaffirmed to me that students could cancel the course at anytime with no problem! His name is Serruya Alan, I have the emails he sent on the day he called me: September 23, 2016, so, the company better not delete this conversation because there is one huge proof of that their salespeople are willing to do anything in order to sell. [continued below]....
So, after I spoke with Netanel, I choose the days of my classes, and the time. I was told I was going to need to wait about a month for my classes to start. I was ok with that. At that moment, I wasn't aware that their cancelation policy was giving me only 5 days whithin my registration that I could receive the total payment of my tuition (which is $ 1279.00) in full. That means, without even having my first class, without even making sure I like their style of teaching. I didn't know that, I wasn't told that, and I certainly haven't signed any contract with them that approved that.
Anyways, time goes by... they had already charged me $230 dollars for the initiation fee, then $149 for the first payment, before school even started and my card was already being charged for the next month when I finally took my first Hebrew class, after having to change the time schedule misteriously by the way, they called me and said they needed to change the time because they didn't have the time I choose any longer availabe?
Weird, that should have been a red flag for me, but again...I was being innocent, thinking: Awwww Israelites, God's chosen people! I was going with the love I have for these nation and choosing to accept that people make mistakes. Little did I know that darkness was slowly surrounding this matter.
So, finally after more than a month (btw) here I go and take my first Hebrew class and.... well... terrible, terrible, terrible, terrible teaching. 55min of class which I did not learn absolutely nothing. I got verey worried about it, then after the class I started researching some other Hebrew teachings because I wanted to make sure if that was such a hard language or if they are just not really good on teaching. Well... after watching a 5 minutes video on Youtube, I realized that I've learned so much and way more than what I tried to learn in 55min.
So, without hesitating, I contact the school and ask them more information regarding canceling the course. I said I wasn't sure about it because I wasn't given enough information, but I do remember their representative saying that I could cancel at any time. Maybe I should have been more confident on that affirmation instead of giving them the benefit of my doubt. Anyways... I get no answer from them. On the next day I call customer service. Terrible service. Never gave me any information, and said that they do not have a financial support phone number, that there is nothing they can do, that in order to speak with them I needed to wait around 72 hours,she said she would forward the contract to me again so I could double check the info, if I would like the finance to call me, I should call them back and make a requirement, I said: - Well, then even before reading this contract, which I didn't even know it had been sent to me before, please already make this requirement because I want them to call me ASAP.
I receive the forward message in my email. Then I find out that Netanel has sent me the contract alltogether with my receit of the payment for the course. Which I remember getting but I wasn't aware that the contract information would be there, since it was on the bottom of the page. I open the contract information this is what I find:
Students who (pre) terminate their participation in a course are entitled to a partial refund of the overall tuition for that course as per the following stipulations:
Up to 5 days from the date of your registration you may receive a full refund.
Cancellation up to 2 weeks prior to the 1st scheduled lesson – a 75% refund (Or completion of 25% of the total course tuition).
Cancellation up to 2 weeks prior to the 1st scheduled lesson and leading up to 3 days prior to the 1st scheduled lesson – a 50% refund (Or completion of 50% of the total course tuition).
Cancellation within the last 3 days prior to the 1st scheduled lesson – a 25% refund (Or completion of 75 % of the total course tuition).
Up to 10 days after the 1st scheduled lesson - a 10% refund (Or completion of 90% of the total course tuition).
No refund will be granted to those who submit their termination later than 10 days after the 1st scheduled lesson (Or completion of 100% of the total course tuition).
I call back customer serveice, they say they can't do anything to me and not even open an emergency case. that they could not let me speak with a manager etc etc etc... I said it was an emergency and according to a contract I was seeing for the very first time it looks like timing is pretty much important in order to get my money back. Again, there is nothing we can do, you must wait. I asked to speak with a manager, and again, nothing.
So, I hang up. Call my credit card company, told everything that happened and blocked my card, and I asked for a dispute investigation on this matter. I was told I needed to wait up to 60 days for this investigation to be done and to have an answer, and so I did.
Later on that week, I was very frustrated that I hadn't heard from eteacher financial area, and I 'pretended' I was another person, and interested on taking their classes, so I put on my name with another last name on their website (I have 2 last names) and gave them a different email, same phone number though. Again, on the very same day almost on the very moment I am contacted by their salesperson, and guess who it was?? Netanel again! Yay!! :D So, I was going to trick him, but I am trying to obey God and according to God's law we should not lie.. so.. I said the truth to Netanel (that I just wanted to reach the financial area) and he quicly were able to recognize my voice. So, I explained everything to him and on that call he told me another thing, he said he did mention that I could cancel but whithin 5 days of the registration fee. I said that I could not recall that and that I really needed to be able to reach the financial area, and Netanel did a good job and got someone to contact me within one hour from that call.
After around one hour, a man called Sanders Ian contacted me. Very friendly and 'willing' to help me.
I thought he was going to help me to cancel the whole thing and get my money back. I shared with him all the frustration I was going through with the school, the wrong informations, the worst customer service, the bad teaching of the class etc etc, that I was truly unhappy with it all and I wasn't interested on making any kind of business with them any longer. Sanders Ian insisted that I should try again, that they would give me private classes for the same price, that I shoudl try one private class for only $50 (LOL) later on he took that price off and gave it for free. But anyways, I said: - I've had the most stressful week of the year because of your company. I have no interested on having any relationship with you guys anymore, if you really want to help me, then what I need is that this course to be canceled and all my money back. I am zero satisfied with your services in all areas, I haven't signed ny contract, please just refund me and let me go.
He said that he could not help me with that. I asked how come they provide us a contract only after we've made the purchase and not before and getting our signature or concentment? His answer? That is the way our company works, that is just our policy.
I said, whatever, take all the money you want, I don't want to have to deal with you guys, cancel this thing. He said that in order to cancel, they would have to charge me a fee of $771 (LOL) which I understood it would be taken from my credit card but not at once, but because of the contract info I thought because I was cancelling whithin 10 days of the first lesson that is what it was going to be charged on my card from that date on, I mean, it doesn't make sense, what if someone is canceling because they don't have more money? Then they have to magicaly make $771 just for a cancelation? Better off to stay the way it is! He insisted (giving himself a deep breath - like if I couldn't hear the fakness of his concern) and said: - Are you sure you want to do this Talita? I said yes.. then He tried to charge all that ammount at once on my credit card, and thank God I had cancelled it before because he wasn't able to do it.
I could hear the tone of his voice changing on the phone, very, very concerned, He said: It didn't go through. Do you have another card? I was like: Are you crazy? LOL I am not giving you another card... I know what happened, I've canceled the credit card btw and forgot to tell you that they are investigating your company now, and hopefully they will get my money back, since you were not able to help me. All he said after this was: Ok, and remember Talita, if you change your mind abou the private classes, I will be here to assist you. You can contact me at any time.
I said thank you and hang up.
Also, before I forget, since I wasn't able to contact them via phone before, most of the talking were done by their student website: eteachergroup.com because that is the only way we can connect to them regarding any problems, we must open up a 'ticket'. So, When I first called them since I had no answer about my concern on cancelling the course, they customer representative: Gandolfo Seomara told me that, that wasn't really my first class and that I shoud wait until my first class would start and then make sure I really don't like it and then cancel... Again, wrong information I knew it was the first class, I got emails reminding me about my first class, the teacher asked us to present ourselves because it was the first class, no matter what I said to her, she insisted that I would WAIT. That was when I said, just resend the contract please and open up the requirement for the financial to contact me as soon as possible.
So.. I contacted my credit card company yesterday and they said that the dispute was over and in my favor, that I would get all the money I had already invested back. I was happy and didn't even was going to bother coming to ripoff and reporting this problem, until... well, until few hours ago.
Sanders Ian had the guts to send to me the following email today:
Good in teaching, very BAD customer service, lying and cheating attitudes...
I would reccomend to be very careful of eTeacherHebrew and NEVER to trust them! They sell products and "packages", the prices differ in spoken and written form, even in 80 USS. - When purchased the Ulpan, they cheated with the original price and their "reduction", in written offer were different numbers, when offered by phone they said again different prices and in the "bill" there was again different price. - Offered number of lessons was different from number of lessons when applied. Noone in customer service spoke about vacations. I got offer for 1 year of lessons, in real they shortened it crazily to 8 months, plus they added vacations. - There was no term of proper level, so I had to wait 2 months for the term of study program. When "recruited", they promised the possibility anytime to change to different term of the same level, according to my time possibilities. When the term was scheduled (in 2 months), I got info that there is no other terms and new ones will be scheduled in other crazy time. After these 2 months changed my time possibilities, thats why I couldnt participate in the lessons (except of once), so after another 6 weeks I got reccomendation to go to new terms they got, with "extra" price for me, that was more that half of original price. - Ordered product Yanshuv started to be sent properly, but I never got any information about "vacation" when it will not be sent, for this I had always to call few times and the answer I got only after 4 phonecalls. When they stopped sending again, I wrote to them and explained which number I got as the last one and required to get the missing numbers. The answer I got from them was ... request for explaining which numbers are missing ... Even as extra Im getting now spam e-mails how they are transfering this info to different department... - Ordered product Babylon - I never got the direct link to download the program, when you go through the page of the producer, you download just the free version, still with warning of few antiviruses, that its a infected item ! I didnt get any licence number and password. When I informed eTeachers, so they always complained that its different department etc. Only after many phonecalls I got information that I should "create my own licence number and password", to send it to them and they will program it. Never heard bigger nonsense, they obviously are trying even to affect my privacy. From purchase to getting the licence data it took 2 months ! - The system of eTeachers is very bad - when they send e-mails, often you dont get any e-mail from them. I have few proves and evidences, when they sent me e-mails from their system and I didnt get it at all, or just in 6-7 hours. When they sent me the same e-mails from their private e-mails, I got them immediatelly. One of customer service representants was all the time very arogantly insisting that they sent me few times and I received the e-mails for sure. When I asked her who is she to try to accuse me from lying, she behaved even worse, so I had to start to shout at her and I called her the liar and cheater, as the whole company. - Customer service is very non-professional, lying and mostly arrogant. You can NEVER trust what they say, they are ALWAYS CHEATING and LYING ! - They dont respect anything and anyone and seems to be that they dont use the brain. When they call, always from different numbers (New York, Paris, Tel Aviv, Riga, Montpellier, hidden number) - does it give the sense to call once and when not answered to call immediatelly again ??? Most probably if the customer cant answer, he will not be able to answer 5 seconds later ? And to call 20 times a day ??? - They always call even on Shabbat. When I informed them few times that it is not ok, they informed me that it will not happen again, they wrote it to system - LIARS ! - they called on shabbatot again and even on High Holidays (15 - 20 times a day !) - this is crazy arrogancy and CHUTZPA ! - Having such experiences, in the end (after few months) I refused to answer their phonecalls and wrote them I dont allow them to contact me via phone anymore, just via e-mail, because they always lie and I want to have written prove. No answer and in few days they called me again few times. I dont know, but according to my information, when you take back the right to call to someones phone, in Czech Republic (where Im from) and Israel (and I guess also in USA) is prohibited to harass the people. - They never solve the problem, on everything they write that they did whatever they needed to do in order to reach me but they couldn't... Nonsense. When they cant reach a person, they just should write and thats all. If I would call them, anyway they have no info for me and they always just mixing facts, you never get to the same person and they always say they will call you. Im working hard so I cant wait whole day long for some cheater to call me whenever he/she just has time. - I was their customers already few years ago. I was very satisfied with the teacher and with their services. Then they started to be very business oriented and started to cheat. Never sent the e-mails, never got from them any information about lessons and they charged my credit card even if they werent allowed. When I complained, they never reacted or they started to attack me that everything is my fault. Stopped to contact them. Since I got information that everything changed in their system and they spread the info about new owners etc., I went into this again - but as I can see, the things became even worse and eTeachers became eTreachers, one big scam. - This time will demand my money back and I will not let them to steal anymore. Even if it will take me long time and a lot of work with my bank and card providers like Visa and MasterCard. Wandering what eTeachers will do when both of those companies will rate them as non-reliable partner ? My reccomendation ? STAY AWAY FROM THEM !