I was looking for a way to pay for my auto tag renewal online. I came across a site that looked like it was officially related to the DMV, Department of motor vehicles. Upon checkout I noticed 2 total of $28.85, my card was charged shortly after the amount of $119.45. I placed the order at 5pm. I called first thing in the morning, at 9am to cancel based on being charged a different amount. The company hours are 9am to 5pm EST. I was told I was being charged a convenience fee, service fee, agency fee. All unnecessary charges. They also stated that the order had already been processed and it was too late to cancel. I will be filing a dispute with my credit card company.
Actual final email sent after speaking with 'customer service':
After multiple emergency emails and talking to customer service, and getting nowhere, I have realized I have been scammed and will not be getting reimbursed for something we had to pay twice for. What's the point of having customer service if there really isn't any service??
Yes, we made the mistake of trusting and using this 'service', only to find out afterwards that it's not even affiliated with any Florida Government Agency. And before our order was even processed, I had sent at least 3 individual emails asking for my payment to be STOPPED, but to no avail.
That's not a true service. It's a scam. And you are hurting people with this scam.
And why is this 'service' privately owned'? From California???
If only we had found all of the bad reviews on other websites 1st.
It's really sad that people are allowed to rob and steal from others less fortunate and actually get away with it. If you're only licensed by the California Department of Motor Vehicles, then shouldn't you only be dealing with that state???
The people who work for these 'companies' should be ashamed of themselves. Get a real job!
I lost a lot of hard-earned money trusting this 'service', only to be robbed out of my money and treated with disrespect. Not one of my emails were answered in a timely matter. All I was told was there was nothing they could do.
Because whoever runs this 'service' is in hiding.
Very unhappy and will never recommend this 'service' to anyone, not even an enemy.
Enjoy stealing other victim's money.
I will be reporting this and previous emails I've sent to wake people up, as i'm sure it's not only happening to Floridians.
eTagsDirect Reviews
I was looking for a way to pay for my auto tag renewal online. I came across a site that looked like it was officially related to the DMV, Department of motor vehicles. Upon checkout I noticed 2 total of $28.85, my card was charged shortly after the amount of $119.45. I placed the order at 5pm. I called first thing in the morning, at 9am to cancel based on being charged a different amount. The company hours are 9am to 5pm EST. I was told I was being charged a convenience fee, service fee, agency fee. All unnecessary charges. They also stated that the order had already been processed and it was too late to cancel. I will be filing a dispute with my credit card company.
Actual final email sent after speaking with 'customer service':
After multiple emergency emails and talking to customer service, and getting nowhere, I have realized I have been scammed and will not be getting reimbursed for something we had to pay twice for. What's the point of having customer service if there really isn't any service??
Yes, we made the mistake of trusting and using this 'service', only to find out afterwards that it's not even affiliated with any Florida Government Agency. And before our order was even processed, I had sent at least 3 individual emails asking for my payment to be STOPPED, but to no avail.
That's not a true service. It's a scam. And you are hurting people with this scam.
And why is this 'service' privately owned'? From California???
If only we had found all of the bad reviews on other websites 1st.
It's really sad that people are allowed to rob and steal from others less fortunate and actually get away with it. If you're only licensed by the California Department of Motor Vehicles, then shouldn't you only be dealing with that state???
The people who work for these 'companies' should be ashamed of themselves. Get a real job!
I lost a lot of hard-earned money trusting this 'service', only to be robbed out of my money and treated with disrespect. Not one of my emails were answered in a timely matter. All I was told was there was nothing they could do.
Because whoever runs this 'service' is in hiding.
Very unhappy and will never recommend this 'service' to anyone, not even an enemy.
Enjoy stealing other victim's money.
I will be reporting this and previous emails I've sent to wake people up, as i'm sure it's not only happening to Floridians.