I only post this review to caution others, and am doing so in my own personal capacity, not on behalf of my employer.
Zero stars. I ordered two HP PageWide Enterprise Color Flow MFP 586z printers on Friday, 03/01/2019, paying $3,893.32. On Monday, when I saw the order still processing on their website, I called 888-666-3788, and selected option 2 for customer service, which forwarded to on hold music for a couple seconds and then dropped the call. I then utilized their chat feature, speaking with an agent identified as "Jon" and was told that there was no issue with my order and to please allow two business days for it to process.
I then called on Wednesday and, again being dropped when selecting the option for customer service, I selected option 1 for sales. I spoke with Jonathan who initially said that the order was for a "non-plug-and-play" printer, and did not include all the various items needed for it to operate such as power cord and ink. I referenced both my confirmation email and multiple screenshots I had taken at time of purchase. He then said that they would honor my order but to please allow a week for it to be shipped.
I called a week later, again selecting sales, and after several tries reached Jonathan again. He began to get irate with me, saying it wasn't worth it and that he was just going to cancel my order. I was firm yet always polite, insisting that they fulfill my order with the promised goods in the agreed upon state and price. He committed to have the printer shipped by March 26th, almost 4 weeks after I had placed my order.
On March 22nd I called and spoke with Marko. He apologized and said that he would mark it as an urgent priority order and that it would ship early next week. I requested an email from him stating this and said I would stay on the phone until I received the email. I received it from Marko, from a sales address.
I subsequently spoke with a Janko, Jon, and got hung up on or transferred by Jonathan a couple more times. I was never able to reach Marko again. Six weeks after my order was initially placed I asked our accounting department to contact our card issuer and process a charge back, never having received anything but poor customer service and unfulfilled commitments.
EsuplyBox Reviews
I only post this review to caution others, and am doing so in my own personal capacity, not on behalf of my employer.
Zero stars. I ordered two HP PageWide Enterprise Color Flow MFP 586z printers on Friday, 03/01/2019, paying $3,893.32. On Monday, when I saw the order still processing on their website, I called 888-666-3788, and selected option 2 for customer service, which forwarded to on hold music for a couple seconds and then dropped the call. I then utilized their chat feature, speaking with an agent identified as "Jon" and was told that there was no issue with my order and to please allow two business days for it to process.
I then called on Wednesday and, again being dropped when selecting the option for customer service, I selected option 1 for sales. I spoke with Jonathan who initially said that the order was for a "non-plug-and-play" printer, and did not include all the various items needed for it to operate such as power cord and ink. I referenced both my confirmation email and multiple screenshots I had taken at time of purchase. He then said that they would honor my order but to please allow a week for it to be shipped.
I called a week later, again selecting sales, and after several tries reached Jonathan again. He began to get irate with me, saying it wasn't worth it and that he was just going to cancel my order. I was firm yet always polite, insisting that they fulfill my order with the promised goods in the agreed upon state and price. He committed to have the printer shipped by March 26th, almost 4 weeks after I had placed my order.
On March 22nd I called and spoke with Marko. He apologized and said that he would mark it as an urgent priority order and that it would ship early next week. I requested an email from him stating this and said I would stay on the phone until I received the email. I received it from Marko, from a sales address.
I subsequently spoke with a Janko, Jon, and got hung up on or transferred by Jonathan a couple more times. I was never able to reach Marko again. Six weeks after my order was initially placed I asked our accounting department to contact our card issuer and process a charge back, never having received anything but poor customer service and unfulfilled commitments.
I would advise anyone to stay away.