I performed a job at a gas station because Essential Retail Services called and asked if I was available to perform the repairs. I said yes. Long story short, the repairs have been finish, and billed 3 months ago. They have told me for over a month now that my check was in the mail. Now they just told me if they have to put a stop payment and right another check I would be charged 35.00 fee. They owe me over 250.00, I have been getting the run around for 3 months, and they said I might have to pay 35.00. They are trying to ril me off. If I dont't call them every week I probably will never see my check for work that I performed. This is way against the law and they should be punished for the way they do business I recommend NEVER to do work for this company. You will probably never get paid.
Our company worked with a roofing & air conditioning company for Essential Retail Service and was not paid for 4 months. After calling repeatedly they issued a check that was not the amount owed. DO NOT work for this company!!!
All HVAC contractors should be aware of this company. They are a total rip off. They switch from company to company talking each one of them into providing services then they do not pay you. So if you perfer to get paid for your work as we do please do not do any work for Essential Retial Services.
This company will call you out of the blue & offer you ostensibly good, repeat work at reputable locations. In my case, they gave me purchase orders to servise roof top units for a nationwide, chain book-store. That grew into more than routine maintenance, wherein I changed compressors & repaired leaks in condenser coils for 20 ton units. I hired help, used consummables, and used over 40 lbs of R-22. The final bill came to over $3500.
Upon faxing them the invoices they were very slow to respond. Phone calls went unanswered, or the necessary point of contact was always out of the office. They also create a tangled web of conditions you must meet, after the job, that prevent you from getting paid. They'll send you a PO and have you go to work right away, even without insurance or business license. But every jot & tittle is crucial before they'll discuss payment.
These people will work you, with the full knowledge THEY DO NOT INTEND TO PAY YOU, EVER!
First Job we did for them was 7/6/2016, the agreement was I didn't know them and they didn't know me and I would do this first job on a credit card. They young lady said that would be fine after she had asked someone. I submitted my ticket to them and it took roughly 4 months to get paid.
After that first call, it was summer, they have the TCA truck stops as an account. They buried me in work. All roughly no cool calls. Showed up on a couple of occassions to find the work had already been done by some other technician. Billed for two hours, took a while to get paid on that one as well.
I have been going back and forth with them on payments since early July, there just happens to be an outstanding invoice from July as well. They will claim that my paperwork wasn't right, the AP girl never received my invoice (after I sent it 3 times), they have turned over more people than Mcdonalds.
They are unethical. To continue the saga, almost a year later, they are still in the red to us for about 2500.00. Slowly they are getting there, their methods of accounting are a joke. 12% marketing fee comes off your ticket, they pay $25 a pound for R22 (what rock are they living under), and even when you call in to get approval for O.T. they pay you at straight time and deduct the 12% on the overtime rate. Lets not forget they will send you a check that is wrong and on the back it will read - "Negotiation of this instrument payee constitues acceptance of it as payment in full and complete discharge of all claims whatsoever which payee may have against the payor the the invoices referenced on the check" So, if you cash the check and there is an issue, you own it. I am sitting on a check that I recieved on 2/13 that was inaccurate. I have emailed them a dozen times in regards to this miscalculation, don't worry we'll get it to Kelly is what I am told.
For those who read this and you have done work for them and have not been paid. I am getting in contact with the people from Rip Off Report to reach out to you. I am going to file suit against them for unethical business practices and ask the state to investigate each accuasation to ultimately strip them of their license here in California. If you have an issue with this company please go to cslb.ca.gov/Consumers/Filing_A_Complaint/Filing_A_Complaint_By_Mail.aspx please file a complaint so it is on record.
I worked on a Family Dollar store that the loading dock wall had been run into by a delivery Truck did the repair with bricks and had the job signed off by the store as complete and ERS has not payed me for 2 1/2 months. They have all kinds of stories the lie about when they say they will pay don't trust ERS .
In November 2017 my company received a call from Ally Bradley for an estimate to a client of Essential Retail Services/Pacific Air and Heating INC., a local urgent care company. They needed a fence installation around the premises and parking lot, and Ally asked we have done retail maintenance before, which we have done since opening up business in 2016. I filled out their vendor form, and provided all necessary documents that were requested but I neglected to see the bottom where it specifies I agree to a national account service agreement (NASA) which I will get back to. We set up a time and go out to the clients location and meet with the facility manager who describes the job he wants done (full installation of a 6ft high chain link fence 400 ft long). I take my measurements and go back to my office and start compiling together a material list based on the footage, and as well as the cost of labor. It takes a few days being I had other jobs I needed to finish but by the beginning of December I was able to fully submit my completed invoice with the quoted bid price.
It was until after the new year that I received another call from Ally explaining the bid was accepted and did I receive the necessary documents needed for completing the job. I ask them about taking a material charge being I do not lay out for materials and advised Ally that the payment can be made via check or card via PayPal but there would be a 3%processing fee. She agreed and told me she would get back to me when she was ready to provide type of payment. This went on for a week of playing phone tag with Ally and getting no where in regards to material charge. Ally asked if we could use Lowe's or Home Depot for materials and supplies, we explained that we can and she advised us to go order materials and apply then to their account with Home Depot. Then I read the bottom of the invoice service report (ISR) the emergency service request that states we need a NASA form. So I call back and tell them of the lack of my copy of the NASA form and Ally just happened to be unavailable so I asked Cheyenne to provide me with the NASA and she said to me "we don't provide those until the job is finished," to which I replied "uh no! Your work order clearly states work does not commence with out a copy of the NASA". Long story short she provides me with the form we're the first thing I see is they're incessant need to take out a 12% marketing fee, for all invoices.
Immediately I email Ally about our refusal to having to pay a marketing fee being we didn't ask then for work they called us. Ally tells me the next day via a phone conversation that the fee is to be added by us (the vendor) in order for them to bill the client and they make their money so we get the full amount we asked for. Afterwards we head to Daytona Beach, the closest Home Depot store where we spent two hours in the store ordering the materials, and certain supplies which we needed to have delivered minus a bag or two of supplies. We were asked by the clients facility manager to add a gate to the fence line which changed price of the bid which I got approvals for through Ally which also changed the price on the invoice as well as the nte amount on the work order. We were rushing to get this all done prior to 7pm being according to Ally they close at 4pm PST. We're in Florida and are 3hrs ahead of them. So we rush around trying to get all the material make sure count is right, Etc. Etc. We do it. We get the final price of the material and some of the supplies including $80 delivery bringing the total price to $2663.34. I use their account, put the order in my name and my wife's name making it to be we can be the only ones to sign for the material that was to be delivered that Friday 1/20/18. Well then I realize they only paid for the supplies I can purchase. They didn't provide enough of my material charge that is required especially being I needed to cover incidentals like damaged/wrong material, disposal of any mess made, and extra supplies that needed to be purchased or rented. I told Ally about the insufficient material charge and she told me to back charge the extra $747 on to the rest of the bill. Which we did as well as add the instructed amount by Ally for the 12% of $609.54. So materials take a little longer than they should having been changed by Home Depot themselves due to inventory issues from the 20th to the 27th which I emailed Ally about the minute I found out about it. So we had a clear schedule since the materials were supposed to delivered to the site that first Friday and that gave me and my helper time to provide prep for the job site (by marking the fence line with stakes and twine, as well as digging holes for the posts). It took us the few days extra due to the delivery being rescheduled to get the job site prepped and ready to which they delivered the material on time on the 27th.
We get right to work and pour the cement in to the holes for the posts set the posts and what not as well as hang the fence and finish the job by Monday the 29th, where I called the facility manager to come assess the job. He was pleased and had some minor issues with the gate swinging the wrong way and a post extending too far past the property line (both of which were taken care of after he signed off on the invoice service report). We made the client happy, and then toon pictures and sent in the required paperwork. The ISR and the signed and dated work order, which were sent over to Ally but also to the [email protected] that is stated on the work order. I even called Ally as soon as they're office opened which was hours after getting everything together and sent out to them. She confirmed that they had everything and that we would receive payment within 30 days timeframe.
Fast forward to March 2nd. We had a family emergency out of state and I was gone until the 8th of March. Which upon my return hone I checked my mail and their was no check in the box. So I know I need to call and double check see what's going on being the NASA and the ISR and the work order all say 30days for payment. I call then the next day and I ask to speak to Ally... She's apparently out sick! It's Friday I could see it, so I give them the benefit of the doubt and call again that Monday, and Tuesday, and Wednesday, and Thursday, well Friday comes again and I still haven't heard from Ally, I've sent multiple emails, and left plenty of messages for her to call me back in regards to the money owed to us in the amount of $3856.54. which was the labor and remainder of supplies I came out of pocket for. It was clear by this point they were avoiding me giving me excuses like "Ally's in a meeting" or "the accounts payable lady had a death in the family, she won't be back until next week" so on and so on.
Now it's April and I have taken every excuse I could have at this point when I find in the small print on the bottom of the ISR that clearly states that 'the customer agrees, that if payment is not made within 30 days of invoice date here of, customer shall pay a service charge of 1.5% late fee plus all costs including but not limited to interest, collections, attorney, leins and court fees, regardless of suit is filed. The company has the right to retain title to any equipment and material furnished until complete payment has been made. If settlement is not made as agreed, the company has the right to remove any and all equipment and material without being held responsible for any damages resulting from the removal.' There it is in black and white on the ISR that was dated and signed the 29th of January. I call again this time telling them if I don't speak to someone they're going to have to explain to the client why I am ripping out the fence, and after two calls with the threat of having the police called on me for removal of their material (which I have a receipt for in my name). They tell me to call a different number for Pacific Air and Heating inc. their other company that they supposedly split from in the two months I've been waiting for my money.
Well I speak to Mary, who is nice at this point even though in ready to rip a fence out of the ground and scrap it for money owed to me before I put a lein on the company for non-payment which is my right as per Florida law (which according to the NASA form I need to give then 90days written notice) Mary explains that they split off from ERS and that they didn't have my business information and asks me to resend everything over to her [email protected] email. Which I do, and then I ask her if they still do the 12%addition to the price, to which Mary answers" no we don't want you to add an extra hour of a labor charge) so she asks me to rearrange the invoice which I do, and email her the copy of it for the new balance of $3168.64. which is $687.90 (a little more then 12% including a late fee) since technically they were past the 30 days for payment to be received.
Now here we are on the 21st of April still not check besides a email copy of the check with the 12% taken out after I was told to take the 12%off, in the amount of $380.24. Everytime I call to talk to these people they are rude, and try to be little my intelligence on regards to the law based on my background in criminal justice and knowing the laws I need to abide by. I am now receiving the "checks in the mail" excuse but I don't believe it much. So I am on to arbitration.
Paid 4 months after job completed, with many calls and frustration. They charged me 12% of my bill to work for them! Beat me out of $400. Small business beware!
We are a refrigeration service contractor.we recieved a call from essential services requesting service on a freezer at a gas station mini mart.Caller says freezer is down,need service immediately.We respond accordingly and are on site within 2 hrs.We find the freezer operating properly but the lights do not work.We report this to essential and they ask if we can address the lighting issue.We diagnose the problem supply an estimate to repair.We recieve a P.O. and proceed to order parts and complete the repair.The invoice was promptly e-mailed back to essential.We recieve a reply with a sign off sheet explaining their requirements and the 12 percent"Marketing allowance"Any and all requirements they may have should certainly be supplied prior to any service.It has been 10 months now and multiple times we have resent the invoice as they claim not to have a copy.Each time it is sent we recieve a confirmation of reciept.We have invested moneys for materials labor etc.and reieved nothing but a run around.I do believe what goes around comes around and shame on these folks.
Essential Retail Services, Inc. Reviews
I performed a job at a gas station because Essential Retail Services called and asked if I was available to perform the repairs. I said yes. Long story short, the repairs have been finish, and billed 3 months ago. They have told me for over a month now that my check was in the mail. Now they just told me if they have to put a stop payment and right another check I would be charged 35.00 fee. They owe me over 250.00, I have been getting the run around for 3 months, and they said I might have to pay 35.00. They are trying to ril me off. If I dont't call them every week I probably will never see my check for work that I performed. This is way against the law and they should be punished for the way they do business I recommend NEVER to do work for this company. You will probably never get paid.
This company hired us to perform maintenance on the Travel Centers. They are refusing to pay, and now we are in the process of taking them to court
Our company worked with a roofing & air conditioning company for Essential Retail Service and was not paid for 4 months. After calling repeatedly they issued a check that was not the amount owed. DO NOT work for this company!!!
DO NOT work for this company, they do not pay.
All HVAC contractors should be aware of this company. They are a total rip off. They switch from company to company talking each one of them into providing services then they do not pay you. So if you perfer to get paid for your work as we do please do not do any work for Essential Retial Services.
This company will call you out of the blue & offer you ostensibly good, repeat work at reputable locations. In my case, they gave me purchase orders to servise roof top units for a nationwide, chain book-store. That grew into more than routine maintenance, wherein I changed compressors & repaired leaks in condenser coils for 20 ton units. I hired help, used consummables, and used over 40 lbs of R-22. The final bill came to over $3500.
Upon faxing them the invoices they were very slow to respond. Phone calls went unanswered, or the necessary point of contact was always out of the office. They also create a tangled web of conditions you must meet, after the job, that prevent you from getting paid. They'll send you a PO and have you go to work right away, even without insurance or business license. But every jot & tittle is crucial before they'll discuss payment.
These people will work you, with the full knowledge THEY DO NOT INTEND TO PAY YOU, EVER!
Where to start. Stay away from this company.
First Job we did for them was 7/6/2016, the agreement was I didn't know them and they didn't know me and I would do this first job on a credit card. They young lady said that would be fine after she had asked someone. I submitted my ticket to them and it took roughly 4 months to get paid.
After that first call, it was summer, they have the TCA truck stops as an account. They buried me in work. All roughly no cool calls. Showed up on a couple of occassions to find the work had already been done by some other technician. Billed for two hours, took a while to get paid on that one as well.
I have been going back and forth with them on payments since early July, there just happens to be an outstanding invoice from July as well. They will claim that my paperwork wasn't right, the AP girl never received my invoice (after I sent it 3 times), they have turned over more people than Mcdonalds.
They are unethical. To continue the saga, almost a year later, they are still in the red to us for about 2500.00. Slowly they are getting there, their methods of accounting are a joke. 12% marketing fee comes off your ticket, they pay $25 a pound for R22 (what rock are they living under), and even when you call in to get approval for O.T. they pay you at straight time and deduct the 12% on the overtime rate. Lets not forget they will send you a check that is wrong and on the back it will read - "Negotiation of this instrument payee constitues acceptance of it as payment in full and complete discharge of all claims whatsoever which payee may have against the payor the the invoices referenced on the check" So, if you cash the check and there is an issue, you own it. I am sitting on a check that I recieved on 2/13 that was inaccurate. I have emailed them a dozen times in regards to this miscalculation, don't worry we'll get it to Kelly is what I am told.
For those who read this and you have done work for them and have not been paid. I am getting in contact with the people from Rip Off Report to reach out to you. I am going to file suit against them for unethical business practices and ask the state to investigate each accuasation to ultimately strip them of their license here in California. If you have an issue with this company please go to cslb.ca.gov/Consumers/Filing_A_Complaint/Filing_A_Complaint_By_Mail.aspx please file a complaint so it is on record.
ERS is a company you do not wan't to work for.
I worked on a Family Dollar store that the loading dock wall had been run into by a delivery Truck did the repair with bricks and had the job signed off by the store as complete and ERS has not payed me for 2 1/2 months. They have all kinds of stories the lie about when they say they will pay don't trust ERS .
The amount is 4500.00 I will be getting a lawyer.
In November 2017 my company received a call from Ally Bradley for an estimate to a client of Essential Retail Services/Pacific Air and Heating INC., a local urgent care company. They needed a fence installation around the premises and parking lot, and Ally asked we have done retail maintenance before, which we have done since opening up business in 2016. I filled out their vendor form, and provided all necessary documents that were requested but I neglected to see the bottom where it specifies I agree to a national account service agreement (NASA) which I will get back to. We set up a time and go out to the clients location and meet with the facility manager who describes the job he wants done (full installation of a 6ft high chain link fence 400 ft long). I take my measurements and go back to my office and start compiling together a material list based on the footage, and as well as the cost of labor. It takes a few days being I had other jobs I needed to finish but by the beginning of December I was able to fully submit my completed invoice with the quoted bid price.
It was until after the new year that I received another call from Ally explaining the bid was accepted and did I receive the necessary documents needed for completing the job. I ask them about taking a material charge being I do not lay out for materials and advised Ally that the payment can be made via check or card via PayPal but there would be a 3%processing fee. She agreed and told me she would get back to me when she was ready to provide type of payment. This went on for a week of playing phone tag with Ally and getting no where in regards to material charge. Ally asked if we could use Lowe's or Home Depot for materials and supplies, we explained that we can and she advised us to go order materials and apply then to their account with Home Depot. Then I read the bottom of the invoice service report (ISR) the emergency service request that states we need a NASA form. So I call back and tell them of the lack of my copy of the NASA form and Ally just happened to be unavailable so I asked Cheyenne to provide me with the NASA and she said to me "we don't provide those until the job is finished," to which I replied "uh no! Your work order clearly states work does not commence with out a copy of the NASA". Long story short she provides me with the form we're the first thing I see is they're incessant need to take out a 12% marketing fee, for all invoices.
Immediately I email Ally about our refusal to having to pay a marketing fee being we didn't ask then for work they called us. Ally tells me the next day via a phone conversation that the fee is to be added by us (the vendor) in order for them to bill the client and they make their money so we get the full amount we asked for. Afterwards we head to Daytona Beach, the closest Home Depot store where we spent two hours in the store ordering the materials, and certain supplies which we needed to have delivered minus a bag or two of supplies. We were asked by the clients facility manager to add a gate to the fence line which changed price of the bid which I got approvals for through Ally which also changed the price on the invoice as well as the nte amount on the work order. We were rushing to get this all done prior to 7pm being according to Ally they close at 4pm PST. We're in Florida and are 3hrs ahead of them. So we rush around trying to get all the material make sure count is right, Etc. Etc. We do it. We get the final price of the material and some of the supplies including $80 delivery bringing the total price to $2663.34. I use their account, put the order in my name and my wife's name making it to be we can be the only ones to sign for the material that was to be delivered that Friday 1/20/18. Well then I realize they only paid for the supplies I can purchase. They didn't provide enough of my material charge that is required especially being I needed to cover incidentals like damaged/wrong material, disposal of any mess made, and extra supplies that needed to be purchased or rented. I told Ally about the insufficient material charge and she told me to back charge the extra $747 on to the rest of the bill. Which we did as well as add the instructed amount by Ally for the 12% of $609.54. So materials take a little longer than they should having been changed by Home Depot themselves due to inventory issues from the 20th to the 27th which I emailed Ally about the minute I found out about it. So we had a clear schedule since the materials were supposed to delivered to the site that first Friday and that gave me and my helper time to provide prep for the job site (by marking the fence line with stakes and twine, as well as digging holes for the posts). It took us the few days extra due to the delivery being rescheduled to get the job site prepped and ready to which they delivered the material on time on the 27th.
We get right to work and pour the cement in to the holes for the posts set the posts and what not as well as hang the fence and finish the job by Monday the 29th, where I called the facility manager to come assess the job. He was pleased and had some minor issues with the gate swinging the wrong way and a post extending too far past the property line (both of which were taken care of after he signed off on the invoice service report). We made the client happy, and then toon pictures and sent in the required paperwork. The ISR and the signed and dated work order, which were sent over to Ally but also to the [email protected] that is stated on the work order. I even called Ally as soon as they're office opened which was hours after getting everything together and sent out to them. She confirmed that they had everything and that we would receive payment within 30 days timeframe.
Fast forward to March 2nd. We had a family emergency out of state and I was gone until the 8th of March. Which upon my return hone I checked my mail and their was no check in the box. So I know I need to call and double check see what's going on being the NASA and the ISR and the work order all say 30days for payment. I call then the next day and I ask to speak to Ally... She's apparently out sick! It's Friday I could see it, so I give them the benefit of the doubt and call again that Monday, and Tuesday, and Wednesday, and Thursday, well Friday comes again and I still haven't heard from Ally, I've sent multiple emails, and left plenty of messages for her to call me back in regards to the money owed to us in the amount of $3856.54. which was the labor and remainder of supplies I came out of pocket for. It was clear by this point they were avoiding me giving me excuses like "Ally's in a meeting" or "the accounts payable lady had a death in the family, she won't be back until next week" so on and so on.
Now it's April and I have taken every excuse I could have at this point when I find in the small print on the bottom of the ISR that clearly states that 'the customer agrees, that if payment is not made within 30 days of invoice date here of, customer shall pay a service charge of 1.5% late fee plus all costs including but not limited to interest, collections, attorney, leins and court fees, regardless of suit is filed. The company has the right to retain title to any equipment and material furnished until complete payment has been made. If settlement is not made as agreed, the company has the right to remove any and all equipment and material without being held responsible for any damages resulting from the removal.' There it is in black and white on the ISR that was dated and signed the 29th of January. I call again this time telling them if I don't speak to someone they're going to have to explain to the client why I am ripping out the fence, and after two calls with the threat of having the police called on me for removal of their material (which I have a receipt for in my name). They tell me to call a different number for Pacific Air and Heating inc. their other company that they supposedly split from in the two months I've been waiting for my money.
Well I speak to Mary, who is nice at this point even though in ready to rip a fence out of the ground and scrap it for money owed to me before I put a lein on the company for non-payment which is my right as per Florida law (which according to the NASA form I need to give then 90days written notice) Mary explains that they split off from ERS and that they didn't have my business information and asks me to resend everything over to her [email protected] email. Which I do, and then I ask her if they still do the 12%addition to the price, to which Mary answers" no we don't want you to add an extra hour of a labor charge) so she asks me to rearrange the invoice which I do, and email her the copy of it for the new balance of $3168.64. which is $687.90 (a little more then 12% including a late fee) since technically they were past the 30 days for payment to be received.
Now here we are on the 21st of April still not check besides a email copy of the check with the 12% taken out after I was told to take the 12%off, in the amount of $380.24. Everytime I call to talk to these people they are rude, and try to be little my intelligence on regards to the law based on my background in criminal justice and knowing the laws I need to abide by. I am now receiving the "checks in the mail" excuse but I don't believe it much. So I am on to arbitration.
BEWARE!
Paid 4 months after job completed, with many calls and frustration. They charged me 12% of my bill to work for them! Beat me out of $400. Small business beware!
We are a refrigeration service contractor.we recieved a call from essential services requesting service on a freezer at a gas station mini mart.Caller says freezer is down,need service immediately.We respond accordingly and are on site within 2 hrs.We find the freezer operating properly but the lights do not work.We report this to essential and they ask if we can address the lighting issue.We diagnose the problem supply an estimate to repair.We recieve a P.O. and proceed to order parts and complete the repair.The invoice was promptly e-mailed back to essential.We recieve a reply with a sign off sheet explaining their requirements and the 12 percent"Marketing allowance"Any and all requirements they may have should certainly be supplied prior to any service.It has been 10 months now and multiple times we have resent the invoice as they claim not to have a copy.Each time it is sent we recieve a confirmation of reciept.We have invested moneys for materials labor etc.and reieved nothing but a run around.I do believe what goes around comes around and shame on these folks.