I used escrow.com for the purchase of a classic car. When the deal fell through I contacted escrow.com for a refund. It's been over three weeks now and I have not received a refund and every time I call their reps tell me a different story. They are obviously lying. You can never talk to a manager or supervisor and their payments department refuses to contact me. They are supposed to be a licensed escrow service but I fear they are a total scam organization. I would not recommend anyone use this service. They will not provide any reference or tracking information for the return wire of the funds. This does not seem to be a legitimate company.
This is pertaining a business transaction (Escrow #1189338) for a business purchase for the sum of $115,000. Escrow.com received notice from the broker Flippa.com on cancellation of a failed deal on Oct 13th. Prior to this, despite providing evidence showing the deal was cancelled by the broker and seller Escrow.com, they did not respond to repeated queries (live chat and voice) to cancel the transaction. After it was finally cancelled on Oct 13th we were and unable to recover our funds as of Oct 26th despite repeated promises to do so. The date has far exceeded what they promise in their terms of service.
Here's what we experienced in this nightmare scenario:
1. Over 8 requests for documentation from their bank that funds were returned to us. None of this was complied with and to this date we have not received anyting
2. Over 10 customer support live chat discussions regarding the return of our funds, status and other
3. Over 5 live phone discussions requesting for either documentation, escalation or
4. Using our broker to reach out to their GM Jackson Elsegood on two separate occasions regarding cooperation and no reply was provided. He offered through the broker (the broker forwarded us the email) to put us in contact with the bank through a communication to the broker but nothing was done at all after we contacted them directly.
Here's what they have done:
1. Made empty promises to look into the matter and provide documentation on the return of funds.
2. Directed me to the general Bank of America website general inquiry as a contact for their bank. Basically trying to brush this off.
3. Provided me with reference numbers that upon contacting to the Bank had no relevance whatsoever. The bank informed
I finally received 80% of my funds back on the 25th but 20% still remains unreturned. They only returned part of my funds after I contacted the BBB, California Department of Business Oversight (http://www.dbo.ca.gov/), and my lawyer. However my full funds are yet to be returned despite clear documentation showing the deal was cancelled which they acknowledged themselves. They simply refuse to provide a reasonable level of customer support and comply with their TOS.
Below is a sample of a typical conversation I have with their customer support:
Here's a few reasons why you should STAY AWAY:
1. Their customer support works from home and via a Voip phone and they have no clue who they are among staff. If you ask for say "John" who I spoke to on one day, the next hour you may call back and they'll have no idea who that is.
2. They simply don't respond to requests, their frontline CSR's don't have clout
3. They have received many complaints on public forums. They simply don't obey their own TOS and operate as a rougue operation without compliance.
I welcome any questions you have on this company and will address them directly. Their lack of proactive support to help their customers is distressing and I believe that everybody should be warned prior to engaging them.
Escrow.com, Inc. Reviews
I used escrow.com for the purchase of a classic car. When the deal fell through I contacted escrow.com for a refund. It's been over three weeks now and I have not received a refund and every time I call their reps tell me a different story. They are obviously lying. You can never talk to a manager or supervisor and their payments department refuses to contact me. They are supposed to be a licensed escrow service but I fear they are a total scam organization. I would not recommend anyone use this service. They will not provide any reference or tracking information for the return wire of the funds. This does not seem to be a legitimate company.
This is pertaining a business transaction (Escrow #1189338) for a business purchase for the sum of $115,000. Escrow.com received notice from the broker Flippa.com on cancellation of a failed deal on Oct 13th. Prior to this, despite providing evidence showing the deal was cancelled by the broker and seller Escrow.com, they did not respond to repeated queries (live chat and voice) to cancel the transaction. After it was finally cancelled on Oct 13th we were and unable to recover our funds as of Oct 26th despite repeated promises to do so. The date has far exceeded what they promise in their terms of service.
Here's what we experienced in this nightmare scenario:
1. Over 8 requests for documentation from their bank that funds were returned to us. None of this was complied with and to this date we have not received anyting
2. Over 10 customer support live chat discussions regarding the return of our funds, status and other
3. Over 5 live phone discussions requesting for either documentation, escalation or
4. Using our broker to reach out to their GM Jackson Elsegood on two separate occasions regarding cooperation and no reply was provided. He offered through the broker (the broker forwarded us the email) to put us in contact with the bank through a communication to the broker but nothing was done at all after we contacted them directly.
Here's what they have done:
1. Made empty promises to look into the matter and provide documentation on the return of funds.
2. Directed me to the general Bank of America website general inquiry as a contact for their bank. Basically trying to brush this off.
3. Provided me with reference numbers that upon contacting to the Bank had no relevance whatsoever. The bank informed
I finally received 80% of my funds back on the 25th but 20% still remains unreturned. They only returned part of my funds after I contacted the BBB, California Department of Business Oversight (http://www.dbo.ca.gov/), and my lawyer. However my full funds are yet to be returned despite clear documentation showing the deal was cancelled which they acknowledged themselves. They simply refuse to provide a reasonable level of customer support and comply with their TOS.
Below is a sample of a typical conversation I have with their customer support:
Here's a few reasons why you should STAY AWAY:
1. Their customer support works from home and via a Voip phone and they have no clue who they are among staff. If you ask for say "John" who I spoke to on one day, the next hour you may call back and they'll have no idea who that is.
2. They simply don't respond to requests, their frontline CSR's don't have clout
3. They have received many complaints on public forums. They simply don't obey their own TOS and operate as a rougue operation without compliance.
I welcome any questions you have on this company and will address them directly. Their lack of proactive support to help their customers is distressing and I believe that everybody should be warned prior to engaging them.