I can concur with the above reviews...I was sold on how much we were going to save...and then the paperwork was put in front of me, just like above, and I signed and initialed all the pages - just standard stuff - can cancel, etc. I was NOT informed with regards to the 48 month NON-CANCELABLE lease...you would think that would be important to stress to your client and that they would be paying an extra $80 per month for the privilege of the machine and then when the 48 months is over, it will cost you another $150 for them to take the machine back, all within the span of 30 days of the end of the contract or else you are obligated again! That's $3840 for a machine that is not yours! I bought one new for $700!!!
Oh, don't worry, we will cancel your current merchant services account and take care of any early cancellation fees...NOT!!! I was told month after month they were taking care of it, they even had me sign a letter that they were going to send to my prior merchant processor but they never did. Finally, after 6 months of paying TWO processors, I had to call to cancel myself and got hit with an early termination fee of $500!!!!
One thing we wish we had done is visit this RIP OFF site before we signed up with this comapny!
Michael Lee the rep agent of Eschelon is a liar, deceiver, a fraud clear and simple. He layed out the services of Eschelon, fees and rates that we were hapy with but he failed to tell us that none of the fees and rates he discussed we'd be receiving, to top it all off, he used my husband's signature that he obtained for the approval process and applied it to a contract (a non-cancelleble contract) biding us to 48 month paying $80/month for a terminal lease by Northern Leasing company. MICHAEL LEE never presented this contract to us, we only had the wonderful surprise two weeks after signing up with Eschelon, when the contract (a bunch of copies) came by mail.
We cancelled everything but still in process of getting that (non-cancellable) contract deemed NULL and VOID as it was not signed by us or even presented to us. When I asked Eschelon to provide the original contract from Northern Leasing, we were told originals are thrown away, they don't keep paper, more efficient to do everything electronically (how convenient).
It's laughable!
MICHAEL LEE is a sad dishonest excuse of a human being who cannot make a decent living and resorts to deception, lies and misrepresentation.
If a certain MICHAEL LEE walks thru you business doors, welcome him then read him his rights, open up the countless page of rip off talking about him, and let him stare at it for a while then have him kindly leave your premise.
HE IS A FRAUD
ESCHELON still employs him.
As for Northern Leasing company, we are still in dispute with them --- remains to be seen. A class action is against them by NY AG.
As the previous guy stated, their practices to get into the door is deceptive. This should've set an alert to me. I was all set to throw the sales guy up when he came in but when he came into the door, he did'nt seem all that shaddy to me and even convinced me to sign up..... here is a list of his lies that came out of his mouth:
1- He looked over my statements and said that his rates will never be higher than 2.1% ( I have not recieved my statement yet so I cannot know if this is true or false yet)
2- The credit card terminal is free and bundled into the rates. Total lie: I saw charges on my bank statement with Eschelon withdrawing the money.
3- I will be receiving a welcome packet with more information regarding my account and 25 more rolls of the thermal paper. another LIE.
3- I will be receiving my funds the next day. Another lie as it takes generally 2-3 days and i have had substantial funds on hold for weeks because he placed a low daily limit on my account!!!
4- He told me that i could cancel anytime. Now that i checked, i see that i signed and initialed for a 4 year agreement. I am going to call Eschelon about this but after reading and researching them online, it may as well freeze in Hell before i can get out of this, even though it was signed by me misdleadingly.
5- When i signed the papers, he only lifted half of the paper so i did not even read what i was signing... this is my bad. I even jokingly said to him, you better not f me over because i am not even reading this.
6- Another red flag was when he said that when i call him, he often does not answer because he is constantly in meeting. Well, half of that is true, he does not answer the phone nor does he call you back.
As a small business , i was tempted by the lure to save a few hundred dollars. Big mistake, how these guys are still in business is beyond me.
Eschelon Merchant Services Reviews
Scammers, Liars and Cheats!
I can concur with the above reviews...I was sold on how much we were going to save...and then the paperwork was put in front of me, just like above, and I signed and initialed all the pages - just standard stuff - can cancel, etc. I was NOT informed with regards to the 48 month NON-CANCELABLE lease...you would think that would be important to stress to your client and that they would be paying an extra $80 per month for the privilege of the machine and then when the 48 months is over, it will cost you another $150 for them to take the machine back, all within the span of 30 days of the end of the contract or else you are obligated again! That's $3840 for a machine that is not yours! I bought one new for $700!!!
Oh, don't worry, we will cancel your current merchant services account and take care of any early cancellation fees...NOT!!! I was told month after month they were taking care of it, they even had me sign a letter that they were going to send to my prior merchant processor but they never did. Finally, after 6 months of paying TWO processors, I had to call to cancel myself and got hit with an early termination fee of $500!!!!
NOTHING BUT DISGUST FOR THIS "COMPANY"!!!
One thing we wish we had done is visit this RIP OFF site before we signed up with this comapny!
Michael Lee the rep agent of Eschelon is a liar, deceiver, a fraud clear and simple. He layed out the services of Eschelon, fees and rates that we were hapy with but he failed to tell us that none of the fees and rates he discussed we'd be receiving, to top it all off, he used my husband's signature that he obtained for the approval process and applied it to a contract (a non-cancelleble contract) biding us to 48 month paying $80/month for a terminal lease by Northern Leasing company. MICHAEL LEE never presented this contract to us, we only had the wonderful surprise two weeks after signing up with Eschelon, when the contract (a bunch of copies) came by mail.
We cancelled everything but still in process of getting that (non-cancellable) contract deemed NULL and VOID as it was not signed by us or even presented to us. When I asked Eschelon to provide the original contract from Northern Leasing, we were told originals are thrown away, they don't keep paper, more efficient to do everything electronically (how convenient).
It's laughable!
MICHAEL LEE is a sad dishonest excuse of a human being who cannot make a decent living and resorts to deception, lies and misrepresentation.
If a certain MICHAEL LEE walks thru you business doors, welcome him then read him his rights, open up the countless page of rip off talking about him, and let him stare at it for a while then have him kindly leave your premise.
HE IS A FRAUD
ESCHELON still employs him.
As for Northern Leasing company, we are still in dispute with them --- remains to be seen. A class action is against them by NY AG.
As the previous guy stated, their practices to get into the door is deceptive. This should've set an alert to me. I was all set to throw the sales guy up when he came in but when he came into the door, he did'nt seem all that shaddy to me and even convinced me to sign up..... here is a list of his lies that came out of his mouth:
1- He looked over my statements and said that his rates will never be higher than 2.1% ( I have not recieved my statement yet so I cannot know if this is true or false yet)
2- The credit card terminal is free and bundled into the rates. Total lie: I saw charges on my bank statement with Eschelon withdrawing the money.
3- I will be receiving a welcome packet with more information regarding my account and 25 more rolls of the thermal paper. another LIE.
3- I will be receiving my funds the next day. Another lie as it takes generally 2-3 days and i have had substantial funds on hold for weeks because he placed a low daily limit on my account!!!
4- He told me that i could cancel anytime. Now that i checked, i see that i signed and initialed for a 4 year agreement. I am going to call Eschelon about this but after reading and researching them online, it may as well freeze in Hell before i can get out of this, even though it was signed by me misdleadingly.
5- When i signed the papers, he only lifted half of the paper so i did not even read what i was signing... this is my bad. I even jokingly said to him, you better not f me over because i am not even reading this.
6- Another red flag was when he said that when i call him, he often does not answer because he is constantly in meeting. Well, half of that is true, he does not answer the phone nor does he call you back.
As a small business , i was tempted by the lure to save a few hundred dollars. Big mistake, how these guys are still in business is beyond me.