I used to have all my printing done by a local printer.
Then I tried Vistaprint Canada a few months ago and received excellent quality product, very quickly for a very good price. I found Vistaprint's website and all processes very easy to use and the 24/7 phone support is awesome. Vistaprint Canada made dealing with them so easy, I decided to see if I could get even better prices for post cards and business cards online - I found eprintFast Canada - http://www.eprintfast.com/.
Because eprintFast Canada's prices were about 40% lower, and their delivery times were only a little longer, I decided to give them a try. It was an unmitigated disaster.
My graphic designer delivers product as JPEGs. Trying to deliver artwork in the one and only format eprintFast Canada accepts - which is a PDF with 0.0625" bleed on all 4 sides - was a disaster for me - AND - when you don't deliver artwork in 100% exact format, eprintFast Canada does not tell you what is wrong, they just reject the artwork and send you a link to their requirements - over and over - until they tell you that if you deliver the artwork wrong again there are consequences (I didn't read that email closely, I cancelled my order - BUT - instead of receiving a refund, eprintFast Canada only offers a credit voucher that takes 3 days to deliver - AND - when they did not deliver the credit voucher in 8 days, eprintFast Canada became indignant when I pointed out they had failed to give me the promised credit voucher.)
It took me several tries to finally deliver artwork in a form and dimensions acceptable to eprintFast Canada - AND - I never got to see a proof - AND - it is eprintFast Canada policy that their support personnel are not allowed to look at your artwork and make adjustments.
Now onto eprintFast Canada`s production. The ONLY choice given is "Turnaround 3-5 Business Days" - no option to pay for faster - BUT - if only they turned product around in 5 days or less - on my last order I had to request a status update because after 6 business days - 8 days total - there was no "Status" posted on my order page - I received the following reply "These are currently going through the UV coating process and then will be in queue to be trimmed. This is currently the 3rd production day so these should be coming out of production by Wednesday as that would be the 5th production day."
How about shipping and delivery? I am in British Columbia. I order lots of things online for delivery by UPS and other couriers. When I choose 3 - 5 day delivery with Canada Post, I usually receive in 2 or 3 days. When I choose 3 - 5 day delivery with UPS, Purolator or other couriers, I usually receive in 5 days or less. Of the 3 completed orders from eprintFast Canada, I have only received one delivery, on the 6th business day! Can anything go right with eprintFast Canada?
My most important order with eprintFast Canada was for 5,000 newly designed business cards to go inside my new displays. I cancelled my order for the 5,000 business cards yesterday because the order messed up (I am partly responsible) - I phoned eprintFast Canada yesterday and because it was going to take a minimum of 5 production days and 5 delivery days, I would not be receiving my new cards for 2 WEEKS!
Is Vistaprint Canada any better? I then went to the Vistaprint Canada website. I up loaded my JPEG artwork, I saw a proof that looked good, I received a message that everything looked good, but I wanted to upgrade the paper to a previous order so I phoned the support phone number, The call was answered quickly by a very well spoken service agent from Jamaica. He checked my artwork and said everything looked good (can you spell RELIEF?), he looked up the details of my precious order and when I asked for the same upgrades, he upgraded my order for me. So, I decided to order 10,000 cards because i know the quality, and the service agent stayed with me as I updated my credit card info and paid for the order. He confirmed my order was completed and paid for. Total time to order, less than 20 minutes!
Outstanding online phone support.
So when will I receive my 10,000 cards? I did pay $4.95 more for express delivery for 10,000 cards than eprintFast Canada was charging me for regular delivery on 5,000 cards. I placed my order with Vistaprint Canada about 11AM on Tuesday August 4, 2015 and delivery is promised for close of business Friday August 7, 2015! BEAT THAT! I can distribute lots of my new cards before the coming weekend saving me about 3 weeks on when eprintFast Canada would have delivered.
Now, how am I going to be able to use those 3 credit vouchers I have with eprintFast Canada, before they expire in 6 months - YES - NO REFUND - CREDIT VOUCHERS THAT EXPIRE!
I hope I have given you enough good information so that you can decide who to use - eprintFast Canada or Vistaprint Canada. You know know my choice - VISTAPRINT CANADA.
I have over 100 staff who have used both services, dollar for dollar eprint wins. Vista delivers the same product, but for more money. Both are great but money matters, so its eprint for us.
Eprintfast has by far the worst customer service policies. They will argue whenever possible that there's no print or cut issue rather than provide a reprint. Anyone who's either printed a lot or has been in the industry know that errors not only happen but happen frequently.
And it's because of this, you better of a consumer to go almost anywhere else. IF it's value Vistaprint, if it's quality Moo.
Hell, eprintfast even attempted to copy vistaprints web layout and color scheme.
eprintFast Canada Reviews
I used to have all my printing done by a local printer.
Then I tried Vistaprint Canada a few months ago and received excellent quality product, very quickly for a very good price. I found Vistaprint's website and all processes very easy to use and the 24/7 phone support is awesome. Vistaprint Canada made dealing with them so easy, I decided to see if I could get even better prices for post cards and business cards online - I found eprintFast Canada - http://www.eprintfast.com/.
Because eprintFast Canada's prices were about 40% lower, and their delivery times were only a little longer, I decided to give them a try. It was an unmitigated disaster.
My graphic designer delivers product as JPEGs. Trying to deliver artwork in the one and only format eprintFast Canada accepts - which is a PDF with 0.0625" bleed on all 4 sides - was a disaster for me - AND - when you don't deliver artwork in 100% exact format, eprintFast Canada does not tell you what is wrong, they just reject the artwork and send you a link to their requirements - over and over - until they tell you that if you deliver the artwork wrong again there are consequences (I didn't read that email closely, I cancelled my order - BUT - instead of receiving a refund, eprintFast Canada only offers a credit voucher that takes 3 days to deliver - AND - when they did not deliver the credit voucher in 8 days, eprintFast Canada became indignant when I pointed out they had failed to give me the promised credit voucher.)
It took me several tries to finally deliver artwork in a form and dimensions acceptable to eprintFast Canada - AND - I never got to see a proof - AND - it is eprintFast Canada policy that their support personnel are not allowed to look at your artwork and make adjustments.
Now onto eprintFast Canada`s production. The ONLY choice given is "Turnaround 3-5 Business Days" - no option to pay for faster - BUT - if only they turned product around in 5 days or less - on my last order I had to request a status update because after 6 business days - 8 days total - there was no "Status" posted on my order page - I received the following reply "These are currently going through the UV coating process and then will be in queue to be trimmed. This is currently the 3rd production day so these should be coming out of production by Wednesday as that would be the 5th production day."
How about shipping and delivery? I am in British Columbia. I order lots of things online for delivery by UPS and other couriers. When I choose 3 - 5 day delivery with Canada Post, I usually receive in 2 or 3 days. When I choose 3 - 5 day delivery with UPS, Purolator or other couriers, I usually receive in 5 days or less. Of the 3 completed orders from eprintFast Canada, I have only received one delivery, on the 6th business day! Can anything go right with eprintFast Canada?
My most important order with eprintFast Canada was for 5,000 newly designed business cards to go inside my new displays. I cancelled my order for the 5,000 business cards yesterday because the order messed up (I am partly responsible) - I phoned eprintFast Canada yesterday and because it was going to take a minimum of 5 production days and 5 delivery days, I would not be receiving my new cards for 2 WEEKS!
Is Vistaprint Canada any better? I then went to the Vistaprint Canada website. I up loaded my JPEG artwork, I saw a proof that looked good, I received a message that everything looked good, but I wanted to upgrade the paper to a previous order so I phoned the support phone number, The call was answered quickly by a very well spoken service agent from Jamaica. He checked my artwork and said everything looked good (can you spell RELIEF?), he looked up the details of my precious order and when I asked for the same upgrades, he upgraded my order for me. So, I decided to order 10,000 cards because i know the quality, and the service agent stayed with me as I updated my credit card info and paid for the order. He confirmed my order was completed and paid for. Total time to order, less than 20 minutes!
Outstanding online phone support.
So when will I receive my 10,000 cards? I did pay $4.95 more for express delivery for 10,000 cards than eprintFast Canada was charging me for regular delivery on 5,000 cards. I placed my order with Vistaprint Canada about 11AM on Tuesday August 4, 2015 and delivery is promised for close of business Friday August 7, 2015! BEAT THAT! I can distribute lots of my new cards before the coming weekend saving me about 3 weeks on when eprintFast Canada would have delivered.
Now, how am I going to be able to use those 3 credit vouchers I have with eprintFast Canada, before they expire in 6 months - YES - NO REFUND - CREDIT VOUCHERS THAT EXPIRE!
I hope I have given you enough good information so that you can decide who to use - eprintFast Canada or Vistaprint Canada. You know know my choice - VISTAPRINT CANADA.
Vista vs Eprintfast
I have over 100 staff who have used both services, dollar for dollar eprint wins. Vista delivers the same product, but for more money. Both are great but money matters, so its eprint for us.
Poor Customer Service
Eprintfast has by far the worst customer service policies. They will argue whenever possible that there's no print or cut issue rather than provide a reprint. Anyone who's either printed a lot or has been in the industry know that errors not only happen but happen frequently.
And it's because of this, you better of a consumer to go almost anywhere else. IF it's value Vistaprint, if it's quality Moo.
Hell, eprintfast even attempted to copy vistaprints web layout and color scheme.