I ordered a trial size of Ephamere Skin Cream on December 29, 2017. The ad was a pop up on Facebook.
Everywhere on the webpage it read "pay only $4.95 for shipping and handling". I was told the payee on my credit card would be Pure Beauty. When I got my bill I was charged $97.58. I disputed the charge with Citi Mastercard then after a few weeks was told the charge was valid and I needed to pay it.
I just called Pure Beauty. A call center picks up, not the company. They said I needed to call them before 14 days to cancel the charge (that I didn't know about). They sent me to this website to show me the policy ephamereskincream.com/ but this is not the web site I ordered from. This website is clear that it is a 14 day trial. The site I ordered from did not say that. I never looked into the company because I thought the most I had to lose was $4.95. Now I see that was a mistake. After 5 minutes of googling you will see that they use the same exact Shark Tank ad for multiple products. When you order you aren't told the tiny bottle of cream will cost $100. When I called customer (a call center in India) they just kept telling me to call my bank, which of course I did. The bank said that the company hides the fact that it is a subscription service that must be canceled within 14 days but since it is disclosed in fine print that nobody sees, they can't reverse the charge.
They said they get calls about this company all the time and they suggested filing a complaint with the Federal Trade Commission because they want this company out of business too. I filed that claim but want to warn others as well.
I contacted this business with the phone number 888--636-1356 and spoke with a person who identified herself as Layla. She had a heavy Jamaican accent. She never said the company name, "Customer Service". She asked me what I was calling about. I told her I wanted to return 3 boxes of products that I didn't order and do not want. She tried to ask me questions (from a script) about my face products and my decisions to cancel my subscription.
I told I never signed up for a subscription for face and eye products. She answered that I did. I told her I do not want these products and I want my money back -- that I didn't authorize charges for. She said she is canceling my subscription and will refund my credit card for the amount of $89.06 the last shipment of two boxes of products. Also told me I should receive an email confirmation stating this.
I have just checked my email and I have received emails stating that my account/subscriptions have been canceled and my credit card has been refunded for two credits of $44.53. Here is their contact information that was on my email: Customer Service team. Stay Young and Beautiful! The Ephamere Beauty Team Questions? Please contact us at (888) 340-2258
I called to cancel the "free" trial within the 14 days of RECEIVING the product. They'd allow me to cancel if I paid $9.95 cancellation fee, and had just sent another $97 charge to my account. They would not reverse it and said if I didn't calm down, they wouldn't be able to cancel! I told him I was reporting the company to the FTC and anyone else I could find. He put me on hold, came back and said all was cancelled for free but wouldn't refund the $97.
I opened a dispute with my bank, and had to change my debit card number to prevent future charges.
It's a scam and we'll see if they try to keep charging me. I couldn't paste in what this looks like to an average consumer via a word doc but can send if some back up documentation is needed/allowed.
Was told that I would receive a free two-week trial of the product, and then be enrolled in an automatic reorder program that can be cancelled at any time.
What happened is I received a small jar that lasted two weeks and then later charged $97 back in early December. Again I see a bank charge for $ 97 for another jar which I have not recieved. So I have paid $97 twice now for a two- week supply and have only received the 'trial' offer that I was charged for. I called and confirmed that was correct the trial offer could be cancelled within two weeks and I was charged for the trial offer.
I cancelled my future orders and was offered 35% off and then 50% off and they argued with me about cancelling and I just kept saying I just want to cancel.
Ephamere Skin Reviews
Suspicious business practices..... I have cancelled the repeat order which I did not approve in the first place. Buyer be ware.
I ordered a trial size of Ephamere Skin Cream on December 29, 2017. The ad was a pop up on Facebook.
Everywhere on the webpage it read "pay only $4.95 for shipping and handling". I was told the payee on my credit card would be Pure Beauty. When I got my bill I was charged $97.58. I disputed the charge with Citi Mastercard then after a few weeks was told the charge was valid and I needed to pay it.
I just called Pure Beauty. A call center picks up, not the company. They said I needed to call them before 14 days to cancel the charge (that I didn't know about). They sent me to this website to show me the policy ephamereskincream.com/ but this is not the web site I ordered from. This website is clear that it is a 14 day trial. The site I ordered from did not say that. I never looked into the company because I thought the most I had to lose was $4.95. Now I see that was a mistake. After 5 minutes of googling you will see that they use the same exact Shark Tank ad for multiple products. When you order you aren't told the tiny bottle of cream will cost $100. When I called customer (a call center in India) they just kept telling me to call my bank, which of course I did. The bank said that the company hides the fact that it is a subscription service that must be canceled within 14 days but since it is disclosed in fine print that nobody sees, they can't reverse the charge.
They said they get calls about this company all the time and they suggested filing a complaint with the Federal Trade Commission because they want this company out of business too. I filed that claim but want to warn others as well.
I contacted this business with the phone number 888--636-1356 and spoke with a person who identified herself as Layla. She had a heavy Jamaican accent. She never said the company name, "Customer Service". She asked me what I was calling about. I told her I wanted to return 3 boxes of products that I didn't order and do not want. She tried to ask me questions (from a script) about my face products and my decisions to cancel my subscription.
I told I never signed up for a subscription for face and eye products. She answered that I did. I told her I do not want these products and I want my money back -- that I didn't authorize charges for. She said she is canceling my subscription and will refund my credit card for the amount of $89.06 the last shipment of two boxes of products. Also told me I should receive an email confirmation stating this.
I have just checked my email and I have received emails stating that my account/subscriptions have been canceled and my credit card has been refunded for two credits of $44.53. Here is their contact information that was on my email: Customer Service team. Stay Young and Beautiful! The Ephamere Beauty Team Questions? Please contact us at (888) 340-2258
I called to cancel the "free" trial within the 14 days of RECEIVING the product. They'd allow me to cancel if I paid $9.95 cancellation fee, and had just sent another $97 charge to my account. They would not reverse it and said if I didn't calm down, they wouldn't be able to cancel! I told him I was reporting the company to the FTC and anyone else I could find. He put me on hold, came back and said all was cancelled for free but wouldn't refund the $97.
I opened a dispute with my bank, and had to change my debit card number to prevent future charges.
It's a scam and we'll see if they try to keep charging me. I couldn't paste in what this looks like to an average consumer via a word doc but can send if some back up documentation is needed/allowed.
My card card get 97.58 and89.06 went i cancel two week ago
Was told that I would receive a free two-week trial of the product, and then be enrolled in an automatic reorder program that can be cancelled at any time.
What happened is I received a small jar that lasted two weeks and then later charged $97 back in early December. Again I see a bank charge for $ 97 for another jar which I have not recieved. So I have paid $97 twice now for a two- week supply and have only received the 'trial' offer that I was charged for. I called and confirmed that was correct the trial offer could be cancelled within two weeks and I was charged for the trial offer.
I cancelled my future orders and was offered 35% off and then 50% off and they argued with me about cancelling and I just kept saying I just want to cancel.