Almost 2 months ago I placed an order then sent them a hard copy. On April 17th I received an email regarding delivery confirmation. On May 20 (today) I called them cause I had never recieved the medication and they said they never received the prescription. When I asked why I received an email they said there was an issue with the emails automatically generating. I asked how could that be if they didn't have a script? He could not give an answer.
Then I got a voice mail saying that my vet never returned their calls or fax requests for the script. I called them back while I'm at the vets office and they said my vet was refusing calls from them. He said this while the vet tech is standing there and told me beforehand they never got a call or fax from them. So while waiting for this medication my dog has been in pain for as long as I've been waiting on them. There are 3 kinds of people I despise and I refuse to do business with. One of those is liars. Don't lie. You had to make up a lie to cover your first lie. Some of us are more intelligent than that and can see through your BS. I know I'm not the only one since I've read other reviews about your company. You should be charged with animal abuse.
On the other hand, another review website it shows Enitelypets.com, "Hasn't replied to negative reviews for the past 12 months." I guess not since there are so many of them.
Obviously Entirely Pets is not the company I started doing business with almost 5 years ago. When I received the last order, the K9 Advantix II for small dogs had been substituted with K9 Advantix and there was no notification of the substitution even though I paid $12 more for the correct product. No message my account would be credited with the difference either. Did thecompany think I would not notice the difference and just let them keep the money?
I shot an email the day after I received the shipment but did not receive a reply by the next day so I took advantage of live chat. I spoke with Jose and we came to an agreement. "09:08:52 AM *[Jose]* You may use the one received if it is truly needed immediately, as it will help with fleas, ticks and mosquitoes. We can obviously reduce the price to what you actually received and discounted more for the inconvenience. 09:13:33 AM *[me]* Thank you. That is an acceptable compromise. It is unfortunate the order conformation did not notate that a substitute had been sent. Had I not been familiar with the products I might not have noticed the difference and overpaid. Please credit my account for the price difference and other discount."
Three days later I received an email asking for more information on the shipment. I sent the requested information with a definite demand the correct product not be shipped as I had had to use the substituted product. I included a copy of the chat agreement. The shipping department obviously can't read because three days later I received an email declaring reshipment. My reply to that email was also ignored and the following day I received shipment conformation for the unwanted shipment I repeatedly told them not to ship. That shipment was received last Saturday. I spent three days deciding whether to just keep the package and dare the company to charge me for it or to return it and sever relations with them.
I decided on the latter. When I called today for clarification what was to be done, I was told to use the return label and my account would be credited for the difference. No other discount for the aggravation and inconvenience as Jose offered just the difference in price. By law I could keep the package since I can document it was an unwanted shipment but I am more honest than their shipping and accounting departments. That is why I no longer want to do business with this company. I prefer giving my business to an honest company.
EntirelyPets Reviews
Almost 2 months ago I placed an order then sent them a hard copy. On April 17th I received an email regarding delivery confirmation. On May 20 (today) I called them cause I had never recieved the medication and they said they never received the prescription. When I asked why I received an email they said there was an issue with the emails automatically generating. I asked how could that be if they didn't have a script? He could not give an answer.
Then I got a voice mail saying that my vet never returned their calls or fax requests for the script. I called them back while I'm at the vets office and they said my vet was refusing calls from them. He said this while the vet tech is standing there and told me beforehand they never got a call or fax from them. So while waiting for this medication my dog has been in pain for as long as I've been waiting on them. There are 3 kinds of people I despise and I refuse to do business with. One of those is liars. Don't lie. You had to make up a lie to cover your first lie. Some of us are more intelligent than that and can see through your BS. I know I'm not the only one since I've read other reviews about your company. You should be charged with animal abuse.
On the other hand, another review website it shows Enitelypets.com, "Hasn't replied to negative reviews for the past 12 months." I guess not since there are so many of them.
Obviously Entirely Pets is not the company I started doing business with almost 5 years ago. When I received the last order, the K9 Advantix II for small dogs had been substituted with K9 Advantix and there was no notification of the substitution even though I paid $12 more for the correct product. No message my account would be credited with the difference either. Did thecompany think I would not notice the difference and just let them keep the money?
I shot an email the day after I received the shipment but did not receive a reply by the next day so I took advantage of live chat. I spoke with Jose and we came to an agreement. "09:08:52 AM *[Jose]* You may use the one received if it is truly needed immediately, as it will help with fleas, ticks and mosquitoes. We can obviously reduce the price to what you actually received and discounted more for the inconvenience. 09:13:33 AM *[me]* Thank you. That is an acceptable compromise. It is unfortunate the order conformation did not notate that a substitute had been sent. Had I not been familiar with the products I might not have noticed the difference and overpaid. Please credit my account for the price difference and other discount."
Three days later I received an email asking for more information on the shipment. I sent the requested information with a definite demand the correct product not be shipped as I had had to use the substituted product. I included a copy of the chat agreement. The shipping department obviously can't read because three days later I received an email declaring reshipment. My reply to that email was also ignored and the following day I received shipment conformation for the unwanted shipment I repeatedly told them not to ship. That shipment was received last Saturday. I spent three days deciding whether to just keep the package and dare the company to charge me for it or to return it and sever relations with them.
I decided on the latter. When I called today for clarification what was to be done, I was told to use the return label and my account would be credited for the difference. No other discount for the aggravation and inconvenience as Jose offered just the difference in price. By law I could keep the package since I can document it was an unwanted shipment but I am more honest than their shipping and accounting departments. That is why I no longer want to do business with this company. I prefer giving my business to an honest company.