Background: My boss required a coworker and I to rent cars from Enterprise Rent-a-Car, citing that he would pay for both of the rentals. My boss and coworker decided to switch the cars while I was sleeping, taking off in my rental on a business trip, leaving me with my coworker's rental.
I got a hold of my boss when I woke up, who assured me they'd be back within a couple of days.
My boss and coworker did not return for weeks.
During that time, I received no paycheck, no reimbursements, no money whatsoever. I was fed up and told my boss I couldn't afford to continue working for him.
He got irate and started in with insults and threats, so I told him I was done talking to him.
Scared, tired, broke, and hungry, I drove my coworker's rental car to a neighborhood a few miles away from a friend's home, parked it, and hid the key under the vehicle.
When my coworker finally called to "switch cars again", and I told him I wouldn't take back the car they took from me, (I had no idea what they were up to in it), but I could tell him where his rental was so he could pick it up.
After giving him the cross streets for where the car was parked, I thought that'd be good riddance to them both.
My husband Cassidy Shun and I rented a car through Enterprise at the Calgary airport. The rental agent checked the car except the tires claiming that is done at inspection however a lot of people drive those cars and they could have put too much air in the tire or ran over something making it dangerous to drive to tires should be checked as a daily routine.
We got the car we went to Banff National Park one day and on the way home on the highway the car started to shake and then my husband lost control of the car luckily we ended up going into the ditch between the two highways which was the best thing so we did not get hit. We checked the tires and both tires on the right wer blown. Which can happen if someone put air in the tire and they put too much which is why tires need to be checked with every rental.
We are extremely lucky that no one hit us and we did not hit anything, no damage to the car itself whatsever. My 4 year old daughter was in that car and we could have all been killed because of their negligence. Enterprise just called my husband and is telling him that we have to pay for the two tires to be replaced as well as one rim and ssomething else on the car which had no damage because we did not hit anything.
This is complete BS and we are not paying for their mistake when we could have lost our lives. I am going to file a lawsuit for pain and suffering as well as mental anguish. I have nightmres about that especially since my 4 year old was in the car. When we went with the towing companay to return the car the assistant manager of that branch at the airport Evvan said that was the second car this has happened too.
The person who called my husband was Aimee and she was rude on the phone and told my husband no he ever said that when he did and she was not there so she has no idea.
We want our money back for the rental and we are not paying for the tires on the car. Never rent from Enterprise!!!!!!!!!!!!!
Worst experience ever. We rented a van for two days and we were told the condition of the car was fine when we dropped it off at the airport. A day later I received an email stating there was dirt on the car and they charged me $110 extra for cleaning without ANY proof (They got my last name wrong, by the way). I emailed them back, and I did not get a response. I called them, and they told me they would call me back but they never did. They have the worst customer service and gave me no respect. DO NOT CHOOSE ENTERPRISE
I rented a car from Dulles International Dulles International Airport location,on Thanksgiving Day (11/26/2015) around 10:00pm. I was informed by the employee (Blain) that the computer is down and his tablet is not working; hence no documentation was done to record the vehicle's existing dents and scratches. But I was assured by Blain(enterprise employee) that the left rear bumper dent and scratches that I pointed out are very minor, and is already on file.
The vehicle was used for few days and was returned on 11/29/2015. The employee on duty in charge of receiving the vehicle claimed that the left rear bumper has a dent which was the same dent that I pointed out to Blain when I was picking up the vehicle. We went to the office and the lady at the desk informed me that the scratches and left rear bumper dent were peviously reported and in their computer file. I was not given a copy of the paperwork, instead I was told that it will be mailed to me. Again I was told "not to worry about it".
Today, I received a notice that I am being charged $877.65 for damages that I am not responsible for. I will file a formal complaint with our Autoclub, Southwest Airlines and I will get the word out to my company which employs 5,000 people that I strongly believe that this Enterprise Rent-A-Car Dulles International Airport Branch resorts to fraudulent practices for financial gain.
The worst customer service and disrespectful customer service I have ever experienced. Man who has no integrity or care in the world for her lack of customer service. On more than two occasions with the last 3 days we had a reservation and attempted to retrieve the vehicle reserved and the branch in the branch manager has failed to follow through with the car rental on the first occasion the appointment was for 6 p.m. Madison arrived at 5:15 only to be told it was too late there's nothing that she could do for him know Car to the morning on the second occasion he goes then he has all the paperwork as utility bills drivers license his paycheck he's turned away for not having full coverage insurance instead of offering to add the full coverage insurance for the rental
we called back 20 minutes later to add the insurance when we find out from customer service but that's available and she's renting the vehicle and there's no vehicles available and she has no idea when when you questions about why should we get the rental away and not offer the insurance her first response was our associate McNair she apologizes the second responses for associate that it's because she thought that man has been was not full time because his paycheck have less than 40 hours in the paycheck husband is full time is the mechanic he gets paid for flat rate paySecond of all it doesn't matter if you're full time and part time as long as employed.
The manager then tells my upset husband that she has a five person waiting list, and what do you know , she xares not enough to place us as tge firsr person on that list, no at the bottom. The manager then proceeds to hang up on me when she is not able to handle that I'm upset that she's not offering any resolution and Cares not how our lives are affected. I then called corporate and had mibd you akeady had two ecsulated complaints filed wauting fir resoution for this situation.
Corportate Customer service office fails to provide solutions and tells me they're not able to even call the location manager to find out what's going on in to help us with our confirmed car rental. They offer a weak im sorry you hace to waut gir regionak managment to contact you iys in their hands now. Understand we have jumped through all the legal hoops and provided all the documents to rent the vehicle and give them our money. Unfortunately for the citizens of Nags Head North Carolina this enterprise is the only company that we have on the island. I would avoid this enterprise at all costs I can guarantee that they do not care not about their customers nor do they Care to resolve the situations caused by the inadequate management and associates.
My incident occurred very recently. September 14, 2015 I log into my online banking so I can pay my utility bills. Well I noticed money missing from my account and immediately called my bank. Well after reviewing the transactions my teller informs me that on Sept. 11th enterprise made the charge to my checking account. After this I called enterprise (location where I did the transaction for my rental) and I asked about the charges being made to my account after a month of the returned rental vehicle. Representative informs me this charge was for a citation I received August 20th. I was transferred to the citation department where I asked about the charges again. I was well aware of the citation. I also had already paid the citation Sept 3rd. Representive informs me they found out of the citation sept 3rd. I asked how would they charge my account for a ticket I already had paid. He told me he had no proof of my payment so I kindly emailed him my confirmation from the parking authoritie. I asked to speak to a manager as well and was just left on hold for 30minutes. After being left on hold I received an email stating a refund was going to take place in 30 DAYS! I get home from work, I see a letter from enterprise. Stamped sept 9th. But the actual letter was dated sept 4th. ( okay at this point I'm furious) Okay so here is my frustration I got a ticket yes. I paid it. And you guys are going to charge me a month later an additional ticket plus services fees. And I'm the one who has to suffer and wait 30 days for a refund??? I called again 2 days later and asked to speak to a manager a 2nd time. Manager on deck was John. Well John was basically a rude, unprofessional individual. First he kept cutting me off. Second he stated that the money wAs taken out on the 11th and I called the 14. Also stating that I payed the parking authorities but didn't inform them. He was talking to me like this inconvenient situation was all my fault. I asked him if there was any way to expedite my refund since it was basically their screw up. He said there was nothing to do. That I was getting my refund and I just had to wait 30 days. When I asked John to transfer me to another manager because I didn't like his tone or his behavior he ended the call with out any warning. This guy really hung up the phone in my face!!!!!!!!! I want to file a complaint against his rudeness behavior!! This is definitely not acceptable. I need to be heard!
I arrived at the Knoxville airport at 08:10 on May 22, 2015 to pick up a rental car from Alamo.Ther were eight people in line and only one person working the counter. At 09:00 a second counter person arrived and I was the first person she helped. I gave her my name and she said they didn't have a resevation for me. I then checked my papers and gave her my resevation number and she was able to find the resevation.
She then informed me that they didn't have a car for me. She now started calling out to where the cars were kept trying to find me a car.after about ten minutes they were able to locate a car.
She then informed me that they couldn't print my contract. Now I'm waiting ang she is getting fustrated. After another ten minutes of waiting she tells me to go out to where I will pick up the car and they will have a contract there for me.
I arrive at the pick up point and again wait in line to get my car. When I get to the window the woman hands me a set of keys and no paperwork. I tell her that I need a contract. She then calls back inside and they explain the situation. She then prints out two pieces of paper which have the contract printed on them.
I looked the page over and I see where I have to sign to decline the insurance. I leave theat portion unsigned, sign the agreement and returned it to the Alamo rep. I kept the second copy for my records. She informed me that the cost of the insurance would be on the final bill.
I returned the car on the 25th of May at 06:00. The Alamo Rep checked the car in and I caught my flight home.
About two hours later I got a call from Alamo that the car was damaged on the drivers side. I told them that there was no damage to the car when I dropped it off. They said two things that sent up red flags. They told me the person who checked the car in did not see the damage because it was dark in the area where I had dropped the car off. The second thing they told me was that it looked like I had tried to "rub" the scratches out.
After talking to numerous people at Alamo I realized that They were not going to listen to what I had to say. I asked them for a copy of the my contract, so I could prove to them that I had not declined the insurance.They actually sent me a copy showing that I had not declined the insurance. The problem was they did not charge me for the insurance. I believe this happened because the contract never made it back from the pick up point where I had signed it. I tried to explain to them that it wasn't my fault they didn't complete the contract.. They just keep passing me from person to person.
I called their customer service number.I was told the a District manager would return my call. The next correspodence I received was from a collection agency three weerks later. The cost of the damage was $999.01.
A couple of weeks letter i got a letter in the mail saying that i owe this much money due to a scratch at the right fender. so i try to explain to these people that i know nothing about any scratch or damage that they were inquiring about. so they send me a picture, and the picture that they send me in the background, that wasn't the same spot that i lefted the car in the first place. so whoever came and move the car put those scratches there and trying to say that i did it.
i got a bill from Enterprise recovery unit saying that i owe $912.87 for a damage or scratch i knew nothing about. I rented this vehicle at the enterprise place in dorchester, ma. After i was picking up my car at Bourne auto center in Easton, ma. i was told by the sale person that i could leave the rental here because they have contract with enterprise, so i did. but before i did that, i walked around the car and make sure that there wasn't any damages or scratches, and there wasn't. A couple of weeks later i got a bill saying that we found this damage/scratch when we picked up the car and this is how much i had to pay. so i try to explain to them i know nothing about damage or scratch that you are talking about. i refused to pay for a damage that i didn't do. i am not going to pay for another person damage. After they send me a picture of the car, the background wasn't the same background that i lefted the car in the first place.
The whole experence with the car rental was bad - at this location. Other locations I have been to were not this bad. The told me the rental was $35.00 dollars, then charged me $77.00 dollars - I was told it was fees (note: I should have read the contract closely) I trusted them and I should not have. I did not argue with them, I use left - I have to many things to do at the time, to stop and deal with the issue.
The gas meter was broke on the car and I paid for far more gas than I used - the manager (The lady with blond hair) was not that friendly. She seem to try to be nice, yet it seem it was not in her. I would not go here and hope this note reaches corprate as I am still upset about the extra $80.00 dollars i am out of.
After being hit from behind in a vehicle accident my insurance provider set me up with a rental from Enterprise while my vehicle was being repaired. Our attempt to find a vehicle of similar size was quite a challenge. We ended up exchanging the vehicle more than once and at different depots throughout the city as well. After having the rentals for the better part of two months we returned the vehicle and customer service was not existent. The boy behind the desk was only interested in getting out as quick as he could to do the vehicle inspection, which was fine, I wanted out just as fast. Anyways, he returns to tell me I suffered hail damage. I ask him to show me where he seen the damage,as we park our vehicles in covered garages.He takes me out and begins randomly pointing at nothing on the hood. So I looked from many angles and see nothing except specs of dirt. I explain to him I don't see any damage, so he proceeds to the roof. He randomly starts pointing again. This time I ask him to put his finger on what he sees as damage. So he does, and again, nothing. I tell him I see a bit dirty but there is no hail damage. He continued to argue with me, then walked back into the building. I follow him into the building and begin to question his motives. I explain to the rental guy that I do not agree with his findings and want to have an experienced appraiser tell me if there are damages. I am ignored and asked if I want to pay the deductible on my insurance claim or pay for the damages out of pocket. His disregard for any of my concerns have now made me angry. I explained to him, just because you know we had hail in the area in the past month doesn't mean you can treat customers this way. I refused to sign any paperwork and told the manager I want a professional to look at the vehicle as I believed they had alterier motives in making false claims to take advantage of the weather headlines. "Hail season". I will never rent a vehicle from this chain again. They never once took my concerns into consideration. They didn't listen to anything I said, and they repeated my questions back to me implying I am stupid. They would not explain the process or reassure me that a second opinion was an option. I do not know the outcome of this, but It doesn't look good. It appears that this depot was trained to get hail damage claims and don't take no for an answer even at the expense of customer service.
Enterprise Rent-A-Car Reviews
Background: My boss required a coworker and I to rent cars from Enterprise Rent-a-Car, citing that he would pay for both of the rentals. My boss and coworker decided to switch the cars while I was sleeping, taking off in my rental on a business trip, leaving me with my coworker's rental.
I got a hold of my boss when I woke up, who assured me they'd be back within a couple of days.
My boss and coworker did not return for weeks.
During that time, I received no paycheck, no reimbursements, no money whatsoever. I was fed up and told my boss I couldn't afford to continue working for him.
He got irate and started in with insults and threats, so I told him I was done talking to him.
Scared, tired, broke, and hungry, I drove my coworker's rental car to a neighborhood a few miles away from a friend's home, parked it, and hid the key under the vehicle.
When my coworker finally called to "switch cars again", and I told him I wouldn't take back the car they took from me, (I had no idea what they were up to in it), but I could tell him where his rental was so he could pick it up.
After giving him the cross streets for where the car was parked, I thought that'd be good riddance to them both.
My husband Cassidy Shun and I rented a car through Enterprise at the Calgary airport. The rental agent checked the car except the tires claiming that is done at inspection however a lot of people drive those cars and they could have put too much air in the tire or ran over something making it dangerous to drive to tires should be checked as a daily routine.
We got the car we went to Banff National Park one day and on the way home on the highway the car started to shake and then my husband lost control of the car luckily we ended up going into the ditch between the two highways which was the best thing so we did not get hit. We checked the tires and both tires on the right wer blown. Which can happen if someone put air in the tire and they put too much which is why tires need to be checked with every rental.
We are extremely lucky that no one hit us and we did not hit anything, no damage to the car itself whatsever. My 4 year old daughter was in that car and we could have all been killed because of their negligence. Enterprise just called my husband and is telling him that we have to pay for the two tires to be replaced as well as one rim and ssomething else on the car which had no damage because we did not hit anything.
This is complete BS and we are not paying for their mistake when we could have lost our lives. I am going to file a lawsuit for pain and suffering as well as mental anguish. I have nightmres about that especially since my 4 year old was in the car. When we went with the towing companay to return the car the assistant manager of that branch at the airport Evvan said that was the second car this has happened too.
The person who called my husband was Aimee and she was rude on the phone and told my husband no he ever said that when he did and she was not there so she has no idea.
We want our money back for the rental and we are not paying for the tires on the car. Never rent from Enterprise!!!!!!!!!!!!!
Worst experience ever. We rented a van for two days and we were told the condition of the car was fine when we dropped it off at the airport. A day later I received an email stating there was dirt on the car and they charged me $110 extra for cleaning without ANY proof (They got my last name wrong, by the way). I emailed them back, and I did not get a response. I called them, and they told me they would call me back but they never did. They have the worst customer service and gave me no respect. DO NOT CHOOSE ENTERPRISE
I rented a car from Dulles International Dulles International Airport location,on Thanksgiving Day (11/26/2015) around 10:00pm. I was informed by the employee (Blain) that the computer is down and his tablet is not working; hence no documentation was done to record the vehicle's existing dents and scratches. But I was assured by Blain(enterprise employee) that the left rear bumper dent and scratches that I pointed out are very minor, and is already on file.
The vehicle was used for few days and was returned on 11/29/2015. The employee on duty in charge of receiving the vehicle claimed that the left rear bumper has a dent which was the same dent that I pointed out to Blain when I was picking up the vehicle. We went to the office and the lady at the desk informed me that the scratches and left rear bumper dent were peviously reported and in their computer file. I was not given a copy of the paperwork, instead I was told that it will be mailed to me. Again I was told "not to worry about it".
Today, I received a notice that I am being charged $877.65 for damages that I am not responsible for. I will file a formal complaint with our Autoclub, Southwest Airlines and I will get the word out to my company which employs 5,000 people that I strongly believe that this Enterprise Rent-A-Car Dulles International Airport Branch resorts to fraudulent practices for financial gain.
The worst customer service and disrespectful customer service I have ever experienced. Man who has no integrity or care in the world for her lack of customer service. On more than two occasions with the last 3 days we had a reservation and attempted to retrieve the vehicle reserved and the branch in the branch manager has failed to follow through with the car rental on the first occasion the appointment was for 6 p.m. Madison arrived at 5:15 only to be told it was too late there's nothing that she could do for him know Car to the morning on the second occasion he goes then he has all the paperwork as utility bills drivers license his paycheck he's turned away for not having full coverage insurance instead of offering to add the full coverage insurance for the rental
we called back 20 minutes later to add the insurance when we find out from customer service but that's available and she's renting the vehicle and there's no vehicles available and she has no idea when when you questions about why should we get the rental away and not offer the insurance her first response was our associate McNair she apologizes the second responses for associate that it's because she thought that man has been was not full time because his paycheck have less than 40 hours in the paycheck husband is full time is the mechanic he gets paid for flat rate paySecond of all it doesn't matter if you're full time and part time as long as employed.
The manager then tells my upset husband that she has a five person waiting list, and what do you know , she xares not enough to place us as tge firsr person on that list, no at the bottom. The manager then proceeds to hang up on me when she is not able to handle that I'm upset that she's not offering any resolution and Cares not how our lives are affected. I then called corporate and had mibd you akeady had two ecsulated complaints filed wauting fir resoution for this situation.
Corportate Customer service office fails to provide solutions and tells me they're not able to even call the location manager to find out what's going on in to help us with our confirmed car rental. They offer a weak im sorry you hace to waut gir regionak managment to contact you iys in their hands now. Understand we have jumped through all the legal hoops and provided all the documents to rent the vehicle and give them our money. Unfortunately for the citizens of Nags Head North Carolina this enterprise is the only company that we have on the island. I would avoid this enterprise at all costs I can guarantee that they do not care not about their customers nor do they Care to resolve the situations caused by the inadequate management and associates.
My incident occurred very recently. September 14, 2015 I log into my online banking so I can pay my utility bills. Well I noticed money missing from my account and immediately called my bank. Well after reviewing the transactions my teller informs me that on Sept. 11th enterprise made the charge to my checking account. After this I called enterprise (location where I did the transaction for my rental) and I asked about the charges being made to my account after a month of the returned rental vehicle. Representative informs me this charge was for a citation I received August 20th. I was transferred to the citation department where I asked about the charges again. I was well aware of the citation. I also had already paid the citation Sept 3rd. Representive informs me they found out of the citation sept 3rd. I asked how would they charge my account for a ticket I already had paid. He told me he had no proof of my payment so I kindly emailed him my confirmation from the parking authoritie. I asked to speak to a manager as well and was just left on hold for 30minutes. After being left on hold I received an email stating a refund was going to take place in 30 DAYS! I get home from work, I see a letter from enterprise. Stamped sept 9th. But the actual letter was dated sept 4th. ( okay at this point I'm furious) Okay so here is my frustration I got a ticket yes. I paid it. And you guys are going to charge me a month later an additional ticket plus services fees. And I'm the one who has to suffer and wait 30 days for a refund??? I called again 2 days later and asked to speak to a manager a 2nd time. Manager on deck was John. Well John was basically a rude, unprofessional individual. First he kept cutting me off. Second he stated that the money wAs taken out on the 11th and I called the 14. Also stating that I payed the parking authorities but didn't inform them. He was talking to me like this inconvenient situation was all my fault. I asked him if there was any way to expedite my refund since it was basically their screw up. He said there was nothing to do. That I was getting my refund and I just had to wait 30 days. When I asked John to transfer me to another manager because I didn't like his tone or his behavior he ended the call with out any warning. This guy really hung up the phone in my face!!!!!!!!! I want to file a complaint against his rudeness behavior!! This is definitely not acceptable. I need to be heard!
I arrived at the Knoxville airport at 08:10 on May 22, 2015 to pick up a rental car from Alamo.Ther were eight people in line and only one person working the counter. At 09:00 a second counter person arrived and I was the first person she helped. I gave her my name and she said they didn't have a resevation for me. I then checked my papers and gave her my resevation number and she was able to find the resevation.
She then informed me that they didn't have a car for me. She now started calling out to where the cars were kept trying to find me a car.after about ten minutes they were able to locate a car.
She then informed me that they couldn't print my contract. Now I'm waiting ang she is getting fustrated. After another ten minutes of waiting she tells me to go out to where I will pick up the car and they will have a contract there for me.
I arrive at the pick up point and again wait in line to get my car. When I get to the window the woman hands me a set of keys and no paperwork. I tell her that I need a contract. She then calls back inside and they explain the situation. She then prints out two pieces of paper which have the contract printed on them.
I looked the page over and I see where I have to sign to decline the insurance. I leave theat portion unsigned, sign the agreement and returned it to the Alamo rep. I kept the second copy for my records. She informed me that the cost of the insurance would be on the final bill.
I returned the car on the 25th of May at 06:00. The Alamo Rep checked the car in and I caught my flight home.
About two hours later I got a call from Alamo that the car was damaged on the drivers side. I told them that there was no damage to the car when I dropped it off. They said two things that sent up red flags. They told me the person who checked the car in did not see the damage because it was dark in the area where I had dropped the car off. The second thing they told me was that it looked like I had tried to "rub" the scratches out.
After talking to numerous people at Alamo I realized that They were not going to listen to what I had to say. I asked them for a copy of the my contract, so I could prove to them that I had not declined the insurance.They actually sent me a copy showing that I had not declined the insurance. The problem was they did not charge me for the insurance. I believe this happened because the contract never made it back from the pick up point where I had signed it. I tried to explain to them that it wasn't my fault they didn't complete the contract.. They just keep passing me from person to person.
I called their customer service number.I was told the a District manager would return my call. The next correspodence I received was from a collection agency three weerks later. The cost of the damage was $999.01.
A couple of weeks letter i got a letter in the mail saying that i owe this much money due to a scratch at the right fender. so i try to explain to these people that i know nothing about any scratch or damage that they were inquiring about. so they send me a picture, and the picture that they send me in the background, that wasn't the same spot that i lefted the car in the first place. so whoever came and move the car put those scratches there and trying to say that i did it.
i got a bill from Enterprise recovery unit saying that i owe $912.87 for a damage or scratch i knew nothing about. I rented this vehicle at the enterprise place in dorchester, ma. After i was picking up my car at Bourne auto center in Easton, ma. i was told by the sale person that i could leave the rental here because they have contract with enterprise, so i did. but before i did that, i walked around the car and make sure that there wasn't any damages or scratches, and there wasn't. A couple of weeks later i got a bill saying that we found this damage/scratch when we picked up the car and this is how much i had to pay. so i try to explain to them i know nothing about damage or scratch that you are talking about. i refused to pay for a damage that i didn't do. i am not going to pay for another person damage. After they send me a picture of the car, the background wasn't the same background that i lefted the car in the first place.
The whole experence with the car rental was bad - at this location. Other locations I have been to were not this bad. The told me the rental was $35.00 dollars, then charged me $77.00 dollars - I was told it was fees (note: I should have read the contract closely) I trusted them and I should not have. I did not argue with them, I use left - I have to many things to do at the time, to stop and deal with the issue.
The gas meter was broke on the car and I paid for far more gas than I used - the manager (The lady with blond hair) was not that friendly. She seem to try to be nice, yet it seem it was not in her. I would not go here and hope this note reaches corprate as I am still upset about the extra $80.00 dollars i am out of.
After being hit from behind in a vehicle accident my insurance provider set me up with a rental from Enterprise while my vehicle was being repaired. Our attempt to find a vehicle of similar size was quite a challenge. We ended up exchanging the vehicle more than once and at different depots throughout the city as well. After having the rentals for the better part of two months we returned the vehicle and customer service was not existent. The boy behind the desk was only interested in getting out as quick as he could to do the vehicle inspection, which was fine, I wanted out just as fast. Anyways, he returns to tell me I suffered hail damage. I ask him to show me where he seen the damage,as we park our vehicles in covered garages.He takes me out and begins randomly pointing at nothing on the hood. So I looked from many angles and see nothing except specs of dirt. I explain to him I don't see any damage, so he proceeds to the roof. He randomly starts pointing again. This time I ask him to put his finger on what he sees as damage. So he does, and again, nothing. I tell him I see a bit dirty but there is no hail damage. He continued to argue with me, then walked back into the building. I follow him into the building and begin to question his motives. I explain to the rental guy that I do not agree with his findings and want to have an experienced appraiser tell me if there are damages. I am ignored and asked if I want to pay the deductible on my insurance claim or pay for the damages out of pocket. His disregard for any of my concerns have now made me angry. I explained to him, just because you know we had hail in the area in the past month doesn't mean you can treat customers this way. I refused to sign any paperwork and told the manager I want a professional to look at the vehicle as I believed they had alterier motives in making false claims to take advantage of the weather headlines. "Hail season". I will never rent a vehicle from this chain again. They never once took my concerns into consideration. They didn't listen to anything I said, and they repeated my questions back to me implying I am stupid. They would not explain the process or reassure me that a second opinion was an option. I do not know the outcome of this, but It doesn't look good. It appears that this depot was trained to get hail damage claims and don't take no for an answer even at the expense of customer service.