I received an email claiming I owe for damages to the vehicle i rented for $350 for towing and storage which never happened because I returned the vehicle to the branch I rented it from and the guy working the counter checked the vehicle and said everything was good collected my payment and that was it. then I start getting emails about damage claim. This is a 100% fraudulent claim falsifying information.
I had a highly disappointing rental experience with Enterprise Rent-A-Car that I feel compelled to share. I made a reservation for a full-size sedan at their Belmont, NC location, but upon arrival, there were no sedans available as promised. Instead, I was given a red Kia Sportage that reeked of dog urine and was covered in dog hair from the previous renter. The condition of the vehicle was unacceptable, especially considering the assurances made during the reservation process.
I contacted the Belmont location and their customer service department, but the responses I received were inadequate. The replacement vehicle provided, a white Nissan Sentra, was in an even worse condition, with visible neglect in terms of cleanliness and maintenance.
This experience raises concerns about Enterprise Rent-A-Car's commitment to customer satisfaction and their adherence to basic standards. Charging cleaning and detailing fees seems ironic when they fail to provide cars in an acceptable condition. The lack of accountability and responsiveness is deeply disappointing.
I am sharing this report to shed light on the subpar rental experience I had with Enterprise Rent-A-Car. Consumers deserve transparency, reliability, and quality service. I hope this report serves as a warning to others and prompts Enterprise to reevaluate their practices to ensure they meet the expectations of their customers.
In summary, my rental experience with Enterprise Rent-A-Car in Belmont, NC was marked by a failure to fulfill reservations, unsatisfactory vehicle conditions, and a lack of responsiveness from their customer service department. These issues highlight a concerning disregard for customer satisfaction and basic standards of service.
Rented a car from this location while my wife's car was being repaired. I have rented a car many times from this location (And Enterprise) many times and I ALWAYS decline their insurance. Everyone knows that your own insurance policy covers you when driving a rent-a-car. Usually, you have to initial a document to authorize or decline insurance but this time there was no paperwork, everything was done on a tablet and I didn’t even get an email copy of the contract to review. A month later when I returned the car there was $700 charge for insurance on the bill. I immediately complained and was given a number to call. Every time I called to complain I was given a different number to call but was assured that someone would get back to me. One representative even told me that this happens all the time.
Well after two months of calls and complaints NOTHING was done!
The only call I received was from the rude salesman who waited on me in the first place. To this day nothing has been done and no one has tried to contact me to clear this up. What a deceptive practice! The procedure for filing a complaint is just to give you another number to call and tell you they will take care of it when nothing could be further from the truth. I've heard several people tell me they had the same experience with Enterprise using these computerized tablets to sign up and automatically charging you for insurance. I never though such a big company would do such a thing and have procedures in place just to put customers off. I will be filing a complaint with BBB and the Rip Off Report website and tell everyone through my social media site about this so other don't have the same problem in the future. Shame on you Enterprise!!!
This all happened in June 2021. My mom did pass away 6 months later on December 23rd.
My mother had one wish before she passed and wanted to go to the beach, only 3 hours away. I reserved a room in Daytona Beach and paid it jn full. No cancellations or refunds. Being it was such short notice, I assume.
Also let me add no late check ins either, 11pm.
I reserve the vehicle to be picked up that Wednesday morning at 11am. I receive a call the night prior that a car won't be ready until 3pm. Okay, what can I say or do? Following morning I finish all the packing, grocery shopping and getting all her equipment and medical needs situated.
At 2pm I call to confirm my vehicle. Here's where my inner demon became not so inner. She only responds with all this documentation I must have in order to actually rent the car. 2 months prior I didn't need any of those things.
Fine. I drive all the way up to my local branch, 25 mins away. Sit outside in the heat for almost 20 mins before someone finally greets me. For the first time in my life being white seemed to be a bad thing.
I was treated like some hard core criminal. She had an attitude. She was speaking to me as if I was in the wrong for questioning why I needed all of this stuff to rent a car, especially when nowhere on the website did it mention any of this. I don't have a lease as I am my mothers live in caregiver. I don't have check stubs because I was on unemployment, it's all done through the portal and electronic.
She refused that as a form of proof of income. She refused the documentation I brought for proof of my address. Electronic Bank statements, IRS tax papers, insurance cards and policy, even my government letters sent directly from Georgia Governor's office. None of those things were proof of my address or income.
This point it's after 3. Her only solution is to put the vehicle in my elderly and dying mom's name. Who is back at home. The branch closes at 5. Again 25 mins away.
She gives me 45 mins to get back or I lose the reservation. We make it back. Again sitting outside in the heat with my elderly mom on oxygen. Finally after another 20 mins someone comes out and acts all matter of factly, refuses to allow my mom to go inside where there is air. After about 30 mins she states no vehicles are clean.
A few mins pass and she says she can out us in a Dodge Journey, SUV. Fine we will take it. Then she proceeds to say only my mother can drive. Never mentioned any of this while sitting in the hot sun asking my mom questions. Never mentions adding me as a driver. at this point it is after 5pm and I still need to load the vehicle, mom's medical equipment into this SUV and get to motel before we lose our reservation and my money. Then the return process is a fiasco and they kept my $300 deposit and charged my mom's card an additional $100 for Kate fees. See below:
Below is the original email sent to their corporate office email: This will be my 2nd email attempt to reach someone higher up. I am a disabled, on oxygen 24/7, CHF and COPD, and this may have been My last vacation. My daughter (who is also my caretaker), had a car rental reserved for our trip for my birthday last Wednesday (June 2021). Which did not happen. I put everything in my name and had no issues. Originally supposed to have picked the car up at 11am.
Finally got the car at 5:05pm, 5 mins after closing on Wednesday. Unfortunately, with traffic and the torrential rain pours we were not going to make it back by 5pm (closing time). I called and spoke with a gentleman who said that would be fine (this was the Friday car was to be returned, 2 days later). The following morning I still had to unpack the vehicle and clean it out and get gas. Along with my in home hospice nurse visit. I did not know that they closed at 12pm and would be closed on Sundays.
The lady who refused to let me go inside and do the process never mentioned their hours or the time vehicle was to be returned. So now I had to keep the vehicle an additional 2 days along with the over priced cost of the small SUV (that I did not reserve or want) including weekend prices. First of all I should have not been charged for Wednesday at all. I did not even get into the vehicle until after 5pm. Not to mention if I picked up the vehicle after closing time, how am I supposed to return it to you if it's closed?
I paid for it to have for 48 hours. How is it my fault that I have to pay additional fees and costs because this location is closed? What should've been a 2 1/2 day rental at under $250 has now costed me over $600 plus. This is the absolute worst experience I have ever had with your company. I will never rent from you again.
I expect to hear something back from someone within the next 48 hours regarding this extreme price gouging on a senior citizen and her fixed income. My daughter went above and beyond trying to give me an unforgettable birthday and we lost a half a day of our short mini vacay waiting around for the rental car.
Update from email and Google review:
Finally received a voicemail from a representative towards the end of July 2021. We played phone tag for 2 weeks and my mom's health took a decline and she ended up needing 24/7/365 care and I never had another chance to follow up. My mom passed away at home on December 23rd.
I rented a car from Enterprise and purchased the "walk away coverage" for the car. The car was stolen. I filed a police report immediately, contacted Enterprise, sent them a copy of the police report, and went on with my life. Over a year later I get a bill for $1386 in damages. I called and was transferred to a claim representative. I was told that because the keys were stolen from a cabinet drawer that the coverage I purchased was void.
I asked them to email me a copy of the contract. After I received it, I called the claim agent back, and I read part of the section of the contract they had highlighted and emphasized: A theft is presumed to have been committed by a person other than an authorized driver or a person aided or abetted by an authorized driver if the short-term lessee of the car: (a) Has possession of the ignition key furnished by the lessor OR ESTABLISHES THAT THE IGNITION KEY FURNISHED BY THE LESSOR WAS NOT IN THE CAR AT THE TIME OF THE THEFT.
I pointed out how the police report specifically mentions that the keys were missing from the cabinet drawer in my apartment where I keep my keys and that I had the ignition key attached to my house key so I had to use them to unlock my front door proving the keys were not in the car.
I received a letter on August 6th 2021 from Enterprise Damage Recovery Unit addressed to my husband Arthur Verkler with customer # 17355376 claiming we are responsible for damage to their vehicle. They do not give a description of the other vehicle involved but since you addressed this letter to my husband I am assuming you got the informaion from our car insurance since his name is listed as the policy holder.
I previously owned a 2003 Ford Taurus in my name, Lynn Verkler, which was traded in on December 5th, 2020 at Korum Ford for a Ford Fusion. You list the accident as occuring 12:00 AM on 06/14/21 at which time I no longer had ownership. I have a copy of the sales receipt and disclaimer but my scanner is not working so cannot send the copy however I can submit a copy by standard mail if necessary. I had my Ford Fusion into Korum Ford to have the recall on the airbag fixed on 06/10/21 at which time they paid for a loaner car for me from Enterprise so most likely they obtained our insurance infomation from that transaction of which I only had that car for about 2 hours and returned in good condition.
Apparantly Enterprise also tried to recoup funds from my insurance Co and when I showed them the copy of my sales receipt they rejected your claim. I have no idea who Korum Ford sold the Taurus to but if Enterprise really wants to conduct their investigation in a reasonable manner without grasping for straws they should contact Korum Ford @ 100 River Rd. P. O. Box 538, Puyallup, WA 98371 Phone # 253-845-6600 or www.korum.com. They might also try contacting WA Dept. of Motor Vehicles to verify I no longer have had this vehicle after 12/05/2020.
I have no idea where this accident occurred but since the repair bill indicates somewhere in Spokane, WA I am assuming the accident might have been in that location and we have not even been in that area for at least the past 2 years not that that matters since I have proof of no longer owning the car at the time of accident. I called Enterprise to explain this situation and apparantly Ellen is working on this transaction so I left a message on her ext. but have not heard back yet. If she doesn't get our name removed from this claim I will have to take legal action so I will be waiting to hear back from her.
Never rent from this place. Watch out they will charge your credit card extra charges that you not agree! wouldn’t give you a copy of the contract which the never email as well. Said they will refund the extra day extra insurance that wasn’t needed and deposit back.
They never do what they said they will do
Like call you back email you or refund you back. Disgusting behavior that you can do nothing and be a fool to think and trust them . Absolutely night mare to deal. A month after I return the car. If you don’t have a contract you can’t dispute!!!
Crooks
I ask for the cheapest insurance ( that was a mistake as you don’t need if you have credit card that cover you) and it was $5.13 a day and they changed it to $13.31. And when ask for what I signed they don’t want to send me the contract or to email. And I see that this is usual in this branch
Be aware scammer all the way. Add my charge for you to get ready. When you know you be in the $400 range. Not with enterprise. They don’t have a BBB account for complaints.
When I rented the car the salesman walked me through the low lighted indoor facility I pointed to a Hyundai said I would take it. He pointed to another Hyundai said it was a newer year I hesitated but he persisted. I walked around the car while he wa writing and talking.nothing stood out. I drove the car to my sisters house parked it in the driiveway. No other visitors, did not drive it that night.
Drove it the next day to the return facility. They came out to check it, on inspection he noticed the dent in the drivers side rear panel over the tire. It first I didn't see it because of the direction I was standing. then I saw it and confirmen it was indeed a dent.
I feel that they pushed the car on me to get it repaired at my cost rather then theirs.
Buyer Beware! Deceptive business practices to say the least. I chose this location based on their close proximity to my body shop (but I doubt any location would have provided honest service) I was helped by SHIDELL MITCHELL. She took me out to my car with some paperwork on a clipboard and proceeded to tell me the insurance would cover any damage & to be sure to fill the tank to the same point when returning.
We looked over the car & she handed me the clipboard to sign. NOTHING was spoken about it being necessary for me to call the NTTA to tell them I was renting a car so my toll tag would attach to the rental. There is a reason Enterprises DECEIVED ME about this...they charge you $3.95 PER DAY on top of the toll charges if you don't switch.
So, it is to their benefit to deceive their customers. But the sales girl was much more interested in getting the information about what hair color I use than informing me of HIDDEN FEES. She even gave me her personal phone number asking me to send her a photo of the hair color so she could buy it! It ended up costing me over $20 in surcharges PLUS the toll charge per use was higher!
So, basically double... which the company says they have the "legal right" to collect (as apparently the hid it in the fine print of that paperwork I saw for 5 seconds) so they refuse to fix. This is why it's called HIDDEN CHARGES. They HIDE these things in order to rip you off.
In addition to the deceptive charges, they also brought me a car with the front cover hanging and dragging on the ground so I asked for a non-damaged car...then they just brought another car with the same damage. I tried to refuse it but she said it was all that was available and "that it's ok because I wouldn't be charged for the damage".
I glanced around the lot and there were 2 other cars with the same parts dragging on the ground! So, I spent the next week driving a car with it's undercarriage dragging on the ground making noise & stinking of melted plastic!
If they don't fix this absurd overcharge I will never be using Enterprise at this or any other location. And I will be informing the BBB & my insurance company of their Deceptive Business Practices. Enterprise, It's time to change your advertising to "Enterprise...They Rip You Off"
I rented a car from Enterprise ( downtown Dayton, OH location) on 9/11/19. I prepaid for the days I would have the car along with a $150 deposit. I needed to keep the car longer so I went and pre paid for additional days, and swapped out the original car on 9/14/19.
On that same day the car was stolen. When it was stolen the local office was closed. It was after 6 on a Saturday. They didn't reopen until Monday morning. I called the 1-800 customer service number. They said ti o call the local office where I got the car from and just let them know.
They said that they were going to put all the notes in my account and send something to the local office as well. They said everything would be taken care of. When the agent didn't offer me a replacement rental. I asked about the money I pre paid for the rental that I wont be using now.
They said I would receive my $150 deposit back plus any additional days paid for after the date I listed on the report that the car was stolen. I had some family issues going on that week, a viewing and a funeral. I got really busy.
i didnt end up calling the local office until the 20th. I was mainly calling to make sure the account was closed and to see how long it would take to receive my refund. I had no idea how it worked. By law its not my car they own it. I didn't think I had anything left to do.
The agent said it would taken care of. I later found out that information was wrong. And their rules and prices change from person to person. When I called the local office on 9/20/19. The man I spoke with informed me that I had to make the police report then bring them a copy. He said they needed that before they could do anything.
I went that day and filed a police report. I put on the report that the incident occurred Saturday September 14, 2019. The police officer told me I had to meet with a detective on Monday morning. She said I could get a copy of the report at that time.
On Monday September 23 2019 I met with the detective, got the report, and took it to Enterprise. When I got there I was shocked to learn that they were still charging me. I was told I would be refunded. The guy at enterprise atold me I owed money. He said I owed another $300 ( Not the exact number).
He said I had to pay it before he could close out the account. I explained to him everything I was told previously. He said he could close the account out as of the 21'st of September. He then stated I would need to pay $180.
The guy telling me this was the guy sitting next to the person who was assisting me. He got up and walked away to do something. At that time I tried to get the person assisting me to do the right thing. He said he would close it out as of the 20'th if I paid $98 that day.
If I didn't pay it then he said I would be liable for any damages and would still incur charges. There were other customers in there at this time, I didn't want to argue and cause a scene. I just paid the $98. At that moment I knew I was screwed.
They agents told me three diffetent amounts that had to be paid that day in order to close the account out a. They kept changing the date which they could mark the account as closed as well. They wanted any amount of money out of me they could get.
It also told me how easy it is for them to close the account out on any date. So why all the problems. I thought to my self. It's the 23rd your closing it as of the 20th. Why not just go ahead and do it as of the 16th. After that was all taken care of I called the 1-800 again. I told them about what was going on.
They said the agent should not have charged me. They should have given me the refund plus deposit. The agent said they were going to open a ticket, and send a message to the local office manager. She said someone would contact me within 24-48 hours.
No one contacted me. I went through this process several times over the next 2 weeks. Different agents said they were sending these tickets to different people. Every agent I spoke to would tell me they didn't see any open tickets but no worries they would take care of this for me.
One lady I spoke to said she was actually issuing the refund, told me an exact dollar amount and that Iwould receive a receipt of the transaction to my email within 24 hours. On either September 26th or the 27th I called the 1-800 number again and the lady I spoke to said the same thing.
She then said she would open a ticket and send it to the regional manager and the corporate office. I received a call from the regional manager on Monday September 30, 2019. Instead of calling me saying the matter was taken care of. I had to explain the whole situation for the 100th time.
Only for him to tell me he would look into the matter and get back with me. He should have been able to look at the date on the report. Look at the days I paid up until. I would think rread notes from all the times I called in. Then issue the refund. Apparently that's that can't be done.
While on the phone he stated I swapped out the car on the 16th not the 14th so it couldn't have been stolen on the 14th. I finally just said OK whatever it was the 16th then. But I made it clear it was stolen on the day I swapped it out. He said it was the 16th so I agreed.
After all he was looking at my account. When I got off the phone I looked at the calendar, because I knew it was a Saturday. Well I was right. It was Saturday the 14th. I then checked my credit card statement just to be sure. It was the 14th.
I called the 1-800 number back so that they could send the regional manager a message to let him know it was the 14th. I did this because I thought he would be issuing me a refund. I didn't want him to exclude the 14th and 15th from that refund. He didn't leave a name and number.
That was my only option. It is now almost noon on Saturday October the 5th. I have'nt heard anything back from anyone. I went online and tried to find who I could take this issue to next. Thats when I found out Enterprise is part of a much bigger company. They are a smaller company of Enterprise holdings. One of the largest privately owned companies.
The corporate number listed on the website just rings until it goes busy. I didn't bother sending an email to the address listed. I figured it was a waste of time, like everything else I have been doing. There was no other way to contact anybody higher up.
On the Enterprise website they listed the 800 number as the only way to contact. There are no email addresses listed for any of the board members, CEO. Nothing. There is no one I can contact higher then the regional manager.
They also have insurance that covers their vehicles in situations like this. So there getting paid twice. Here I am living paycheck to paycheck and having to to go through all this for a few hundred dollars. While there getting paid twice. Once from me and once from the insurance company.
At this point for all the trouble, time spent, and problems I've went through. They should just give me all the money back and moving forward we wont do businness together. Also I just read a policy on the website that says it takes 20 days to get your deposit refunded by check.
Well Ive already waitted almost 20 days. I didnt pay with a check I paid with a card and was told it would go back on tbe card once the account was closed. Another example of being told different things. I read they are committed to providing superior customer service.
I find that hard to believe. After all this time and effort spent running in circles. When they could have just refunded the money. Everyone you talk to says different things. You can't talk to anyone with authority. Which tells me they probably have a lot of problems they dont deal with, and dont really care what people think. Who are you going to complain to.
I've just been tossed around from person to person. And been told what they think I want to hear so that whoever Im talking to at the time can move on. I hate doing business with big corporations like Enterprise. They can do what ever they want.
Rip you off, and provide the worst customer experience possible. And there's nothing you can do about it. Sure you can rent a car when needed from another company. But they own most of those. Its like Walmart ripped you off and you went through all this with them. Sure you can shop somewhere else but you have to drive 20 minutes out of your way to get there.
Customer Service is a thing of the past. These big business's know that. Therefore they are always right and if you don't like it oh well. The customer is never right, even when they are. I know 400 and some odd dollars may seem petty and not worth all this. I work to support myself my step son and my husband who has serious health issues.
With that comes expensive prescriptions and Dr Apt. Which all of them are not covered by insurance. And it doesn't matter to me if it was $400 or $10. It's about doing what you say, and what is right. It shouldn't take a multi billion qdollar company almost a month to handle a dispute.
A small business would have handled this problem right away. They value their customers and want you to come back. They don't want people talking negative about their business. Not Enterprise. If I don't go back it doesn't matter. They have millions of other customers.
Enterprise Rent A Car Horrible company to rent from. Gave me a dirty SUV, that smells and keeps breaking down and they’re refusing to fix it or exchange the vehicle. Unheard of in 2019. Poor leadership and culture and treat customer like crap, all about sales and not fix issues when they come up. Stay away from this place, worst experience I ever had dealing with any company!!! ... your description ... Fort Lauderdale-FLL Florida
Returned my National Rental Car in Baltimore without damage. About an hour later I get a call indicating the car was now damaged. I told them I didn't do it. The person at that point told me everything was fine and they would not be pursuing it.
Two months later I get a letter from National Rental Car indicting there was $718 damage and they want to know how I will pay them. I called their claim department and again indicated I didn't do it when I left a phone message as their adjusting did not pick up.
I made an additional attempt to call them back at which point I told them again that I didn't do it. As the conversation progressed, the agent suggested I turn it into my insurance and I said "Again, I didn't do it, why would I do that, its not Obamacare free for everyone; It ends up costing me if I file a claim". THE NATIONAL RENTAL CAR AGENT THEN CALLED ME A "RACIST" AND HUNG UP ON ME.
I was involved in a car wreck and the insured's insurance used Allstate, which uses Enterprise. I was assigned an Enterprise car - a mini van -- because allstate would not approve anything else I was told. I was in the van for 33 days while my new car was being repaired.
Once my car was repaired, I contacted Enterprise to ask how to return car/get my car. I was told BY THE BRANCH MANAGER JOY M. STEPHENS to take the car to the collision center and they would get the car. - its done "all the time." I verified this with the Collission Center and was told it was fine.
Dropped rental off at 8:25 am, was told "everything is fine, you are good to go" so I left. FOUR HOURS AND THIRTY MINUTES LATER, I am contacted by Joy M. Stephens that the van now has "damage" and I need to pay for it. No photos. No proof. I asked to see photos, she sent me some crazy looking photos and you can't even tell what vehicle this is on.
After I refused to pay for the damages, Joy Stephens put the remaining contracted days that were to be paid by Allstate on my personal credit card that was used for the deposit. I never gave her any permission to do so, Allstate had paid for the rental up to this point and was still paying for it. (I called Allstate and confirmed).
Joy Stephens has taken this as a personal attack against me, fraudulentely charged my credit card, reported a bogus and untrue damage claim, and refuses to give me her supervisior name or number to speak to. I am fighting this with my own insurance and every legal avenue I can.
ENTERPRISE WAXAHAHCIE makes untrue claims, they are highly unprofessional, and they need to stop the madness with me. That car was out of my "ownership" for hours - I did not damage their car. I took great care of it while in my possession. Just ridiculous!
When I rented the car the salesman walked me through the low lighted indoor facility I pointed to a Hyundai said I would take it. He pointed to another Hyundai said it was a newer year I hesitated but he persisted. I walked around the car while he wa writing and talking.nothing stood out. I drove the car to my sisters house parked it in the driiveway. No other visitors, did not drive it that night.
Drove it the next day to the return facility. They came out to check it, on inspection he noticed the dent in the drivers side rear panel over the tire. It first I didn't see it because of the direction I was standing. then I saw it and confirmen it was indeed a dent.
I feel that they pushed the car on me to get it repaired at my cost rather then theirs.
I rented a van from enterprise rent-a-car on 1/29/19. On the day I was to return the van to Enterprise (as I was waiting to pick my daughter up from high school) a baseball hit the van windshield and broke it. I gave enterprise $500 as a deposit on repairs. Enterprise had the car repaired by 2/17/19. They are charging me $250.49 for the damage, which is fine.
My problem is they have still not refunded the $249.51 they owe me (as of 03/17/19). I made several inquiries to their Damage Recovery Unit. They told me that it can take 90 days to process these things. That is nonsense. In this electronic age things can be done very quickly.
I told them that and actually got them to send me an invoice so that I could pursue the school district (where the baseball came from) for the $250.49. They promised me they were sending the check for $249.51. Now they say that it will take 2 to 4 weeks to process a check. I think they are purposely sitting on my and other people's deposit money so that they can collect interest on it. This is despicable behavior.
We rented a vehicle from Enterprise in Temecula for a week (Saturday to Saturday) at $284 including tax and paid a $100 deposit, for a total of $384. On Monday, the day after a heavy rain, my husband was driving in a rural area on a dirt road when the road gave way and he slid. He was able to get the vehicle out and after cleaning it, it seemed okay but did have some scratches on the bottom. On Tuesday, when he was parked, he noticed it was leaking what looked like transmission fluid, so he turned the vehicle in at the nearest Enterprise (Ontario Airport). So he only had the vehicle for three days.
We filed a claim under our own insurance, and Enterprise charged us another $500 for the deductible. We were expecting to get the $100 deposit back and to get credit for the four unused days we had left on the rental, as we didn't get a replacement vehicle. But that didn't happen. Enterprise said that because we didn't have the vehicle for the whole week, which was at a discounted rate, we would be charged the daily rate for the days we had the vehicle, and somehow they maneuvered things so that we didn't get any refund at all. They said that we were now being charged $308 for the time we had the vehicle. But they also had said that the daily rate for the vehicle was $50, so I'm not sure how that comes out to $308 for just a few days, even with tax, etc., added. We were paying with tax, etc., about $40 a day with the weekly rental, so the weekly discount wasn't all that much.
Also, they are saying my husband turned in the vehicle Wednesday morning, but it was actually Tuesday morning, the day after the mudslide incident. So even then we are being cheated out of a day. I don't know why they are saying Wednesday, unless it was turned in what had to be just minutes after their "deadline" so that it's considered the next day. Which is BS.
Anyhow, I feel that we should have had about a $260 refund. I don't know if it's worth trying to take them to small claims court or if their sticking it to the customer is legal maneuvering on their part. Legal or not, it's not ethical, and I will NEVER AGAIN use Enterprise, and I will do my best to convince all my friends and family of the same.
I rented the car for a business trip from Enterprise Car rentals at the Idaho Falls airport. Within the first few minutes, I notice the car was acting odd. The dash reset and kept indicating the camera was not working. Thinking it may be a momentary electrical issue or part of the car startup (never driven the model before) I continued with the trip.
I ended up sick and drove the car the absolute minimum I had to. I estimated in 7 days a total of 50 miles and likely less (business trip mileage is not recoreded). During the week and what little driving I did, I noticed repeated dash resetting, loss of power, high idle RPM. I returned the car and reported the issues to the agent. They said they would look into it.
No sooner was I in the air the agent is calling me. Unfortunately, I was not able to return the calls until the following day. The agent said the car was damaged; a fog light was broken. From previous dealings with Enterprise, I know how this scam works. The vehicle will go to a local shyster body shop where they will find thousands of dollars in damage! I did a walk around the outside of the vehicle before I took the car and located no damage. I did not know I had to get on my hands and knees and also inspect the underside of the car too.
Looking at the rental paperwork they had me listed as renting a different model. There is no VIN on the paperwork. I'm not sure they even have to correct vehicle! The paperwork is incomplete and does not indicate the vehicle was inspected by the rental office.
They are in for a wake-up call; this is the last time I will put up with this. Will be retaining an attorney to resolve the situation. If you rent from Enterprise, you have been warned!
This is more geared toward the local office, although their regional/national investigative team is part of it. A semi had dropped an axle on Dallas 635. There were about 20 cars that hit it due to traffic (accident can be looked up via DHP). I was in a Silver Hyundai Sante Fe. My front passenger tire hit it and the tire shredded. There was a dent on the backside of the rim where the bead of the tire seals to the wheel. I placed the rim with no rubber left on it in the back. I drove back home on the spare and also turned the car in with the spare on.
I also retreived quotes from 2 dealerships for the wheel and from Hibdon/ Walmart for the Continental tire. Anyways, with paying full consumer price with the most expensive of the quotes, it was $360. I turn the car in, let them know everything that happened and mentioned the quotes if they needed them. A few weks go by and I get a bill from their claims division for $802.28. In the claim, they have pictures of a blue vehicle with a flat tire on it and what appears to be damage on the front of that wheel. So. first issue is the inflated cost. 2nd is they used a vehicle that wasn't the one I drove. 3rd is no one seemed to have wanted to listen to these facts.
I ended up paying the bill due to the hassle. I would just be very careful of who you rent from and always take your own pictures for record.
I recently rented a car from Enterprise at the Ontario Airport in California. I was pleasantly surprised at how easy the check-in procedure was and how quickly I was led onto the lot to pick up the vehicle. I did the usual walk-around of the vehicle to look for pre-existing damage. Other than some minor scratches, there was none, and I did take pictures.
When I brought the vehicle back, a nice young man received it. There was no mention of any damage to the vehicle (because there was none) and after exchanging a few pleasantries with the employee, I left the rental yard.
Shortly afterwards, I received two emails from Enterprise thanking me for my business and encouraging me to write a social review on Google and/or Facebook. There was no mention of any damage done to the car.
Two weeks later, I received a letter in the mail from the Damage Recovery Unit of Enterprise claiming the car suffered damage to it during the time I had rented it. I couldn’t believe it! I knew there had been absolutely no damage done to the car, and my first thought was that the letter itself must be a scam, but after reading on-line reviews about Enterprise, I believe the letter is for real.
My experience with Enterprise went from great to disgusting. I vehemently deny that any damage was done to the car during the time I had it. I think it's sad that their shady business tactics reflects on the people who work there. The employees I dealt with were very nice, but now I just have a bad feeling about the whole company.
Enterprise Gave me a balance to pay for a car accident with one of their cars. A Canadian hit us. We didn’t have rental coverage through them. We were going to use our own insurance company. When we were hit, we gave the accident report to Damage Recovery Unit. They had said they have it and are processing it. Received a bill months later saying balance is owed.
Now they are saying they don’t have it. Tried renting from Alamo recently, and they said I’m not allowed to rent because of a situation with Enterprise which I think is absurd. Two different competitors. Should not be allowed. Alamo should take my business. After I speak with the manager of the company and don’t like the conclusion, I’m going higher up and reporting Enterprise to ABC News.
To anyone that's renting a vehicle at this location and renting a vehicle period, always attempt to return the vehicle during business hours. Regardless of what the manager or staff informs you to do. It's contrary but it's protecting yourself . Disregard the dropbox where the rental vehicle's car keys are returned. Always attempt to get a receipt for a timestamp of your rental vehicle return.
I was overcharged due to an error on Enterprise's part of checking the vehicle in on the wrong date . The manager's response was to doubt that the company made a mistake. I legitimately returned the vehicle at the time I intended and returned it at the time agreed to and followed exactly what the Enterprise's representative directed me to do. I asked the representative at the time before checking the rental vehicle out , whether a receipt was necessary at the time of return. The person stated it was not. Big mistake in trusting in that.
The moral is, get one anyway. Whether it was incompetency , being misinformed about the correct procedure to use on the job or whatever the case was, the customer somehow , someway should be able to rely on a professional business to get it done right. Get it done right and get the product with satisfactory service. The representative that indicated no receipt was necessary happened to be a management trainee at the time . Being that this person is liable for what they communicate to the customers, the manager of the establishment should have but appeared to make no investigation behind this rep's work.
The manager just strictly went by what wasn't perceived to be error in their records. They had the correct information in their records according to them and I had nothing to challenge it with other than my verbal dispute over it at the time. Their word against mine in a way. I know I shot myself in the foot by not getting evidence to prove my case and even with a witness being there on the scene to observe the rental vehicle being returned, the witness expressed the impossibility to appear in court which would have likely strenthen the case.
In which, it is the prerogative of the witness for participating in this matter, it is of their own actions and I won't be going into reasons of them going or not going forward. This is inessential as it was pointed out what the first biggest mistake was out of this whole ordeal. So once again , to everyone that it concerns, always attempt to return the rental vehicle during business hours or in any form or fashion where a timestamped receipt of return can be provided. At the very least, make an effort to contact the business the next day of their hours of operation to confirm the final bill. I will not even say to avoid Enterprise or any business like such, but upon doing business , you the patron, should always surpass any policy or protocol that states certain documentation isn't necessary or even states that it cannot be given.
Had a minor accident with enterprise rental car while the car was parked in the parking lot. The other party left a note and contacted her insurance company. I called enterpise a few times to follow up and I was told I have done what I need to do. Now two months later I got an email from them saying the claim is closed but I noticed that my deductible was not credited back to me as promised. When I called, I was told they credited it to a wrong claim. Yesterday when I called to see what is going on with the claim and the person who handles my claim was not there and his voice mail box was full. I am out of word for how professional they are!!!!!!!!!!!
The relevant "damage claim" number is #12202223. My rental agreement number is 037247 and the ref. number is 19NC4L.
I have been dealing via e-mail with Alex Del Rosario, a Liability Representative for RIS Rental Insurance Services, Inc. His direct line is 813-898-5835 from 8am-5pm EST
I rented a Jeep from Enterprise Leasing Company of Philadelphia, LLC, located in Marlton, N.J. (856-751-7272) on 2/5/2018 to drive from that location to Dulles Airport in Loundon County, Virginia. As you can see from the receipt below, I stupidly purchased all of the additional insurance. I made from N.J. to Dulles without incident. Following is the narrative of the drop-off and journey:
I dropped the Jeep (Color Gray Med, License CEN 2304, ECAR# 7MNJT4) I rented from Enterprise Leasing Company of Philadelphia, LLC off at the Dulles Airport Enterprise rental offices on the morning of 2/6/2018. Upon dropping off the Jeep, the rental agent inspected the car and noticed a "door ding" that he said he would have to "write-up." He pointed out the "door ding" and I could barely see it. That is the extent of any "damage" I am aware of concerning the Jeep I rented. The rental agent said that because I purchased insurance that I had "nothing to worry about" and, after heading inside to check me out, he handed me my receipt while I was sitting on the Enterprise shuttle bus. That is everything. My use of the Jeep included driving from Marlton, NJ to Arlington, Va., on 2/5/2018, parking the car overnight at my friends' house in Arlington (where it sat the entire night) and then, on the morning of 2/6/2018 at approximately 7:00 am, I drove to Dulles airport and arrived at the Enterprise rental offices where I returned the Jeep. That is the complete extent of my use of the Jeep.
During my use, I did not get into any type of accident whatsoever. As I stated above, when I returned the Jeep to the Dulles location, the rental agent said there was a "door ding." The receipt the agent gave me does not notate any damage to the Jeep other than what was originally noted by the rental agent who issued me the Jeep. Sometime in the past week Enterprise and/or its agent sent a letter to my U.S. address (I am currently living in South Korea) and inside the letter were pictures of a damaged Infiniti sedan. The letter is at my U.S. address so I cannot add specifics. I have no idea why they are sending me pictures of a damaged Infiniti sedan other than they have made a mistake or they are trying to scam me. Since I am in South Korea I am having a hard time dealing with this situation due to the time difference and distance. Also, as you can see from the receipt below, I stupidly purchased the insurance because just in case something did happen, I did not want to be hassled. Well, that was a mistake. Nothing did happen, I have no idea who owns the Infiniti sedan, how it was damaged, where it was damaged, when it was damaged or anything else about it. Yet I am being hassled.
Here is the receipt (I removed my name and credit card info): RENTAL AGREEMENT REF# 37247 19NC4L RENTER XXXXXXXXXXX DATE & TIME OUT 02/05/2018 12:09 PM DATE & TIME IN 02/06/2018 12:00 PM BILLING CYCLE 24-HOUR VEH #1 2016 JEEP COMP SPT2 VIN# 1C4NJCBA3GD705629 LIC# CEN2304 MILES DRIVEN 627 SUMMARY OF CHARGES Charge DescriptionDateQuantityPerRateTotalTIME & DISTANCE 02/05 - 02/06 1 DAY $27.56 $27.56 DW 02/05 - 02/06 1 DAY $21.99 $21.99 PAI/PEC 02/05 - 02/06 1 DAY $6.00 $6.00 RAP 02/05 - 02/06 1 DAY $4.99 $4.99 SLP 02/05 - 02/06 1 DAY $15.00 $15.00 FUEL SERVICE OPTION 02/05 - 02/06 $17.15 ONE WAY FEE 02/05 - 02/06 1 RENTAL $66.92 $66.92 Subtotal: $159.61 Taxes & Surcharges DOMESTIC SECURITY FEE 02/05 - 02/06 1 DAY $5.00 $5.00 NEW JERSEY STATE SALES TAX 02/05 - 02/06 6.625% $8.08 VEHICLE LICENSE FEE RECOVERY 02/05 - 02/06 1 DAY $0.50 $0.50 Total Charges: $173.19 Total Amount Due $0.00 PAYMENT INFORMATION AMOUNT PAID TYPE CREDIT CARD NUMBER $173.19 XXXXXXX xxxxxxxxxxxxxxxxxx
I called the local branch directly 10 days in advance because I needed A rental car in order to go see my father which was very ill we did not expect my father to make it much longer. My father was admitted to a hospital and had Emergency surgery and was sent home I plan to make the trip to see him before he passed away and contacted the rental car company enterprise rental car on electric Road in Roanoke Virginia I want to plan a few days ahead and was told by the toll-free number to call the local branch and ask them what documents they will except as proof of residenceWith enterprise if you do not have a actual credit card you have to take them some type of proof of where you live and proof of having employment
This request sounds very reasonable and make sense I called them at the local branch and spoke with a guy named Bernard and the actual manager which is the branch manager Edward L Payne III A.
k.a. Ed Payne. We had a discussion about what documents I would need to bring since I was self-employed and did not have utility bills in my personal name Due to the fact that my rental house in Roanoke is all inclusiveAs in my electric and water is paid by proxy and the bills are not in my name however I do have a lease and several government and official documents mailed to my address and this is the address on my Government issued identification ... And my Virginia’s drivers license. The employee and the branch manager we’re both on the phone with me and said if I could provide them with a bank statement mailed to my address and it is the same address on my ID along with a print out of my income from being self-employed which was credit card processing and tax documents with my physical address the same as all the other documents the branch manager Edward Told me 10 days prior to me going there today that the documents which we discussed would be fine and work for renting the vehicle and establishing residence..
Being overprepared as I usually a.m. I took even more documentation such as my Department of criminal Justice ID my drivers license mail from my bank mail from my company which is my employment My state issued private investigators license documents from the Virginia Department of social services My birth certificate my Social Security card mail from my loan statement Mail from my doctors office and print out of everything in between. I not only brought with me the documents he said would work Instead of my utility bill which I don’t have in my name... because it is included in my monthly lease. I have lived in the same condo in a good neighborhood in south Roanoke for over 4 years. I bought extra items because I had to get the car as I could not drive a company vehicle to the destination due to insurance restrictions...
Anyway my father died and his memorial service was set for Saturday and I needed to get to the location 309 miles away by Friday to help with arrangements. I called the toll free number to confirm my reservation and everything was all set till I went to pick up the vehicle at the scheduled time and the manager Edward along with Bernard told me that I could not rent a vehicle because I did not have the proper papers the proper papers would simply be a utility bill well after speaking to them days prior we had already established that I do not have one and they told me to bring the alternative documentation which I had with me along with a lot of extra. I am already stressed out about the death of my father and I was lied to by the branch manager of the enterprise car rental company Edward in Roanoke Virginia Va.
When I reminded them Edward and Bernard that they had spoke with me on the phone a few days before they acted clueless and took a authoritative tone and approach to telling me sorry you can’t rent a car without the utility bill I told them I would have never of came because I obviously know that I don’t have a utility bill and explain this to them days prior and brought the documents he asked for and he is Edward and Bernard. He was very rude unsympathetic and we quite honest cool in the manner when she spoke with me and treated me all while I was in distress due to my father’s death and when I told him that I had to go to my fathers funeral and these are theDocuments that he told me to bring he said too bad I go by the book. I am a local business owner and have lived in the area for over 35 years and feel that I was discriminated against by Edward and if he made a verbal agreement and advised me to bring certain documentation instead of the utility bill and now I have to find an emergency alternative means to get to my father’s funeral. How would I have known that I spoke with Edward and Bernard and ironically that be the two people that work there if I had not spoken with them this is what I told Edward when he told me he doesn’t recall I did not have that conversation
The whole time I was trying to have a polite conversation about the issue and Word became very irritated and basically threw me out of the store I told him I was going to wait inside for my ride to return to pick me up while waiting Bernard which is the African-American gentleman that works there stared at me like he was sizing me up to attack me not one time did I raise my voice or say any bad words or threaten anyone I told him that what he did was wrong and that I was going to go online and leave a bad review for him and tell people my story about what happened and his reply was he did not care The other employee working at the time was a management trainee by the name of Travis Linkenhoker he remained silent until I left ...
As I was leaving I was getting the look and having smirks thrown at me because I expressed myFeelings of being discontent with them in an appropriate manner... Edward Edward Payne in Roanoke Va That works at enterprise Rent-A-Car lied to me and it was causing me Normas amount of stress due to his negligence and inappropriate behavior towards me in a time of crisis when somebody’s parent dies is very stressful and emotional and you have a company like enterprise car rental service employee a man like Edward is a very dangerous gamble that can cost the company money in the long run The company’s reputation is very important in this community and I will not stop until I explain my story and a manner that comes across properly this complaint is more or less a rant my next 50 or so will have documentation and more evidence to the factual informationExample I will include my reservation confirmations photographs while I was there on the scene video recording business cards and documentations that I took with me the whole shooting match
Got a mysterious call from a individual who claims they work for enterprise rental car damage recovery. The location I dropped the car off said there was no damage. Also checked the phone number of the collector and it's not listing enterprise anywhere on caller ID
INTEGON NATIONAL INSURANCE COMPANY located in new jersey PO BOX 6580, SADDLE BROOK, NJ 07663/800-848-1777 FAX 201-368-8692 and Enterprised rental car agency located at 80 Medford ave. Patchogue ny 11772 phone 631-447-5900. I was authorized to have a car until the settlement was done. I rent a car from the day of the accident on November 20th,2017 to December 13th. Enterprise received a payment from Integon in the amount of $959.76 and they claim that was not the agreement and instead of dispute directly with Integon they substract the $229.68 from my personal credit card without authorization. I want my money back what I have to do?
When I picked up the car on November 29, 2017 at around 5:54pm, the Enterprise representative named Leo went over the car with me however he didn’t point out the 6 to 7 inches scratch at the bottom of the driver side of the car. During the “walk around” I did not notice the scratch, mainly due to the fact that when I picked up the car it was in the evening around 5:54 pm (winter time) and this location has a very dark parking lot. Leo had a flash light and he just quickly perused the body of the car pointing the light downwards standing up which the scratch will not be visible unless you kneel down and look underneath the side of the car and you really have to look closer and touch the scratch to confirm that it was there.
I also mentioned to Leo all the big scratches on the front bumper and small scratches on the rear bumper and the one in the front bumper is really big, but he said it was “normal wear and tear” and not to worry about it.
He also mentioned that as long the damages are around the bumpers and bottom of the car, I don’t have to worry about it because those are considered “normal wear and tear”. Leo then showed me a chart that have a coin diagram and said that as long as the scratches and the ding are not bigger that the coin then I don’t have to worry about it.
Upon returning the car on December 6, 2017 at around 6:13pm, the Branch Rental Manager named Nikole Ramos performed “walk around” and this time she also used a flashlight pointing the light on an angle immediately and directly to the scratch at the bottom of the driver side of the car and said to me that I damaged the vehicle. I looked at the location of the scratch and I repeatedly said to her that how did she immediately know the location on the vehicle where to point the flashlight and what angle to point the flashlight to make the scratch visible. She also mentioned that she doesn’t even have to look closer to see it. It felt weird because she already knew where to look without even completing the whole inspection of the vehicle and the whole time she emphasizes on that particular damage without checking the whole vehicle. I even have to show her the very big scratches in the front bumper but she is determined to get me on the bottom one. My instinct tells me there’s something fishy about this person, so I asked her why did she already know where the damage is and how to point the flashlight in an angle if she doesn’t have a knowledge that the scratch is a pre-existing damage. So, I looked at the scratch while she’s pointing the flashlight but I couldn’t even see the scratch not until I came closer, kneel down and look up because the scratch is under the side of the car and touched the scratch, that’s the only time I can tell it was a scratch. The scratch which looks like a line about 6 to 7 inches of size. I repeatedly explained to her that we didn’t damage the car and it seems like it’s already been there when we picked up the car and the scratch is related to the existing big scratches at the front bumper that she said I am not responsible for. I also emphasized to her that when Leo did the “walk around” with me when I pick up the car he didn’t do the inspection the way she did it. I repeatedly explained to Nikole that Leo didn’t point the flashlight in an angle like she did and Leo pointed the flashlight downwards and basically just walking around and not pointed the light on both bottom side of the car. That only explain something is fishy and it seems like an entrapment to make me a victim of fraudulent claim of something that I didn’t do and entrapment to make me responsible for a pre-existing damage to that car.
After a long argument, Nikole started processing the payment, she said that my total payment due is $500 plus tax and I was so surprised when she said this because I got an authorization from my insurance company when I picked up the car. In fact, Leo spoke to Wes from Geico and noted the authorization on the computer records. She didn’t even bother reading my contract she just adamant to get my payment. Then she finally read and saw the note on the contract and she said that they didn’t actually get an approval from Geico and said that I have to pay the $500. I immediately dialed Geico because they were about to close and got Wes on the line and I gave Nikole my phone to talk to Wes. So, Wes told Nikole that since it was not through their normal accident claim, they have to provide Enterprise a charge account number for a Mechanical Breakdown coverage, which again Wes had provided Leo at the time I picked up the car. I was extremely disappointed in the customer service treatment I received and the uncompromising way of the manager’s attitude. She didn’t even verify my insurance coverage and just want to charge me for the whole amount of $500. When she finally verified my insurance coverage and got all the paperworks done, she printed the documents that has the details of the damage for signature but I told her that I’m not signing the documents because I’m disputing this false claim and I think an insurance fraud they are commiting. Then she said that since I’m not signing the document, she will not give me a copy of the damage claim document and instead she gave me a copy of contact information of Enterprise Damage Recovery Unit and said that I can talk to them and dispute the claim. Then she told me to pay the $300 deductible for the damage and I told her to send me a bill and I’m not paying it because I didn’t agree with the damage claim. She insisted and said that I have to pay the $300 because that’s what I signed in the contract. I reluctantly agreed to pay but since I was so tired and I just wanted to get over it. But I asked her to put it in writing that my payment is not a proof of that I am agreeing or accepting that I damaged the car. She refused to put it in writing and told me that I am responsible to pay the $300 because it’s in the contract. I left and as soon as I got home I checked the contract that I signed electronically that they e-mailed me and it doesn’t say anything about the $300 deductible. She totally tricked me on that one, so I am calling my credit card company to dispute the charge from Enterprise.
On December 7, 2017, I verified my contract and the receipt they provided me. The starting mileage was 41,929. In the receipt, Nikole had put miles driven as 2,278, which is a lie and very impossible. We only use that car to go to work, which is from Corona, California to Anaheim Hills, California for 8 days. Per working day it will accumulate about 30 miles (back and forth) X 5 working days = 150 miles, even if I drove the car on the weekend around Corona and Orange County for another 300 miles just because we didn’t go anywhere other than Orange County the whole 8 days. So, with the discrepancy in the mileage, I decided to contact Enterprise in Corona/Sixth Street at 2:15pm today, December 7, 2017 and I spoke to Jonathan and I asked him to verify the mileage of the Hyundai Elantra that I returned last night. He said that the record in the computer says 44,207 miles which matches the 2,278 miles that Nikole had type in my receipt. So, I explained to Jonathan that I believe the miles driven of 2,278 is a mistake, so I asked him nicely to step out in their lot (this location is not very big) and verify the current mileage on the car.
So, Jonathan finally asked my name and the license plate number of the car, then he said that the car that I returned last night is currently in the shop. I was very surprised when he said that the car is in the shop, so I explained to Jonathan that this inconsistency in the mileage may likely get them in trouble, so I asked him nicely again if he can contact the shop to ask for the current mileage of the car. I was able to persuade Jonathan to call the shop and he put me on hold for about 2 minutes and told me that he spoke to the shop and said the current mileage is 42,207 minus the original mileage of 41,929 is 278 miles usage. On my record, it says 2,278 miles driven, they advertently added 2,000 miles to the car. Then I asked Jonathan why is the car taken to the shop, he said they’re doing repairs because I turned it in damage last night. I told him that the damages are still under investigation why would they start the repair, he said that they don’t want to lose money while the claim is being investigated. He said that they took some pictures of the damage before they handed over the car to the shop. I told Jonathan that the car wasn’t wrecked, it’s completely operational and the only damage it has when I turned it in last night that they’re allegedly claiming to be my fault was the scratch at the bottom of the driver side. So, I asked Jonathan if it is truly in the shop and he said yes, so I said if I stop by tonight I will not find that same car on their lot. Then he became defensive and said that they have a lot of similar cars on their lot and he will not answer any more questions.
Have rented many times from Enterprise. My personal car set to go to body shop . So I reserved one at this location was only 3 miles from body shop. Went to pick up rental, denied because I was using a credit/debit card. Everything was set in advance but this blew my whole day. So I drove to Enterprise in Gastonia nc 35 miles away . They rented me a car on my credit/debit card no problem. However with no reservations had to take what was available. Car needed for a week to ten days. Cost me a day plus an additional 160.00 for rental. .. is Enterprise all one company or each one make up there own rules.. my card has never been refused for debit or credit ever until this transaction.
I am currently on holiday in Israel with my elderly mother and three year old granddaughter. I made our reservation from the states and Eldon Transportation LTD, the Israel/Enterprise affiliate sent me my billed amount in an email.
The original rental voucher says that their mandatory Liability Damage Waiver will be $56.66.
When I arrive in Israel to pick up the vehicle, I was informed that someone made a mistake and the amount for the mandatory Liability Damage Waiver is $338.69. Add that to the optional Collision Damage Waiver of $169..34 (this price stayed the same by a few pennies) and you have a whopping total of $508.03.
This is truly a scam. When we landed and went to the counter we had two options; pay the outrageous rate that wasn't on the original voucher, or scramble around to figure out how we were going to get to our destination with my senior mom and three year old grandchild, luggage in tow. The third option wasn't viable; because the other car companies said that if I didn't place an advance reservation, I'd pay a lot more money.
My car was hit in the Mall parking lot, and it was all other people's fault. His insurance company understood it is all their customer's fault, the agent told me they will take care of everything for me. I do not need to pay anything to fix the car and I can rent a car when my car is at shop. They called the Enterprise in Berwyn, and I went there to pick up a rental car.
A gentleman called Andrew welcomed me, and asked me some questions, he asked whether I have car insurance. I told him I did have state farm, but I am not sure whether it covers me for a rental car( later I found out state farm covers me for a rental car). And I also told him this accident is all other people's fault, I really do not need to pay anything myself. Andrew said to me "maybe you can use our insurance". I do not know what that means, I emphasized I do not need to pay anything. Later he asked me to sign a contract, I went through every page and signed, there was no where mentioned money related things. I think everything should be set for me. Andrew asked me to give him my credit card just in case for damage.
I used the rental car for about two days, and a while later I saw there was $43 charges on my credit card. I called them about this money, the guy on the phone suggested me to call my own insurance. I called State Farm and they told me my insurance should cover me if I use a rental car, that charge was added by Enterprise, they will not pay for me. I called the insurance company of the other person who handled my case, they refused to pay, either. I called Enterprise again, this time a lady told me I bought their optional coverage, what is this coverage works, etc. But this information was never mentionied by Andrew the first time. I did not remember I see money like thing in the contract. They told me they found the contract I signed on that day, and the pay rate informaton is in the contact.
If this informaotn was provided the fist time, I will definitely say no to this optional coverage. I told them I should not pay anything myself, but I ended up paying $43 to them. I feel this is very trapping contract. I tried to explain to their manager for refund, but she refused. I tried again, people said we will give you a call back. But they never called me back. I found this Enterprise really sucks. Please stay away from them.
I recently rented a vehicle from enterprise because my car was in the shop and needed transportation for work. I rented the car for about 4 days initially but my job that i was doing took longer than expected so i was calling them on a daily basis renting the vehicle for more days which was fine according to my sales woman. Then in the morning i wake up and the car is gone. I happen to be in the city i work in and know there is an enterprise down the street. i walk by and see the vehicle all shiny and pretty liked they had just cleaned it (this was about 3 hours after i had noticed it gone. i just got a letter in the mail saying that there was body damages with shoddy pictures of crazy dents on the side of the roof and that i owe them $585 in damage repair!! i never hit or touched anything with that car because i wanted my $300 deposit back... what do i do?
On 1-4-17 I purchased a Ford Expedition from ENTERPRISE CAR SALES, in Duluth Ga. from Mitchel Kochuyt, Sales Rep. and Letitia Evans, Manager. When you purchase a vehicle from Enterprise Car Sales they offer a 1 week return option for any reason whatsoever. 2 days after I noticed an exhausted leak that was producing a ticking sound, so I returned the vehicle to Enterprise. they put me in a rental and kept my vehicle for over 1 week. They called and said my vehicle was ready to be picked up. They repaired nothing, they returned my vehicle with the same problem. I have a video showning this problem is so obvious that anyone who looks under the vehicle can see and hear the problem clearly. Now because I had vehicle for than 1 week they refused to tkae the vehicle back. i just picked up my vehice from dealer and the repair cost was $ 1,750.00 to repair hte same problem they said does not exist. the onle reason htey put you in rental while do nothing with your vehilce is so they can wait out grace return period. THEY DO NOT STAND BEHIND WHAT THEY SELL. I now have to hire a lawyer on top of the repair cost. Now they will not return any phone calls or even discuss this me. DO NOT BUY A CAR FROM THESE PEOPLE THEY WILL NOT MAKE GOOD ON ANY PROMISES OR WARRANTIES.
Their warranties and promises are worthless. They will make good on any of it!
I rented a vehicle at the Pharr Texas Enterprise Car Rental location on June 15 and declined the Enterprise insurance because I currently have full coverage on my current vehicles would cover it. They were very persistent that I buy the coverage but I still declined. I went through the initial inspection and noticed some scratches that were documented by a female employee and that the vehicle was at half of tank of gas. I drove the vehicle once to work and the rest of the time it was in my driveway at home. I turned in the vehicle 2 days later with a half tank of gas. The person checking the vehicle in was the Interim Manager who squatted down and gave the vehicle a thorough inspection. He advised me there was some damage to the driverside rear quarterpanel above the wheel well. I contested it because I am 100 percent certain that damage was there but missed by the female employee and myself during the initial inspection.
The manager's response was I was still at fault and responsible for the damages. I argued to no evail that the intilal inspection and the return inspection were not conducted the same and even the position of the vehicles was different. They are backed up against metal railings and bushes so squatting down to check for damages from the rear was not possible. I received a call from my insurance company today advising me that Enterprise had started a claim for damages. I see false claim after false claim and notice a trend for this scam. Its very apparent that if you decline their insurance they will find some kind of damage you will be liable for. Something has to be dine about this!!!
I rented a car from enterprise rent-a-car on 12/16/2016 at my local branch S.F and on my way to L.A my car broke down on the freeway, It just died it wouldn't move but the mortor was still runnig it made some noises like the rear tires did not turn but i manage to get off the freeway luckly it was near a off ramp, Repoted the probelm to interprise the person on the phone sid that the couldnt do nothin till the next day these was at 6:PM and luckly ther was a motel rigth ther so i rented a room i called again 11:PM, Someone else on the phone told me that he will send a tow truck to pick me and the car to get an other veicle the tow truck driver couldnt find the problem with the car he manage to load the car on the truck and took the car to LAX the only one open at 3:AM, Pick up the replacement car nobody to check the car at 3:30 AM and the person at the desk said these the only car we have a really dirty and crapy litle car She just give me the keys and said here you go, So i left did my business and retuned the car to my location and i told the manager at the desk in San Francisco the problems i had with car and my trip and she was very courteous and dismiss all the charges, Wish i was not specting, 12 days later i got on the mail a bill for $1,578.
88 for damages that i didn't do a body damage plus a mehanical damages that the car had a (RECALL FROM FACTORY) I have all the paper work to prove it , But because i was the last person using the car it was my responsability to pay for it, Totaly wrong, I got a attorney to sue for damages and time waisted in all the research i have done I have contacted the T.V station to make a report on these escamers because olot a people have been scam I have told my family and friends my horror story not to rent from enterprice or dollar they are the same.
This is the 2nd time Patrick and Kayla made fun of my disability and then they both made threats this is horrible place to go and how they treated us and you call there regional manger David Barron he is aware of it the first time it happened and doesn't care it happened again and now I had to go higher because making threats and discrimination toward a customer is wrong . It's being taking serious on my end
On June 27 2017, I made an online request to rent a car from Enterprise from July 3rd 2017 to July 9th 2017 for a nissan altima or similar. My husband received a call from Assistant Manager Kathryn Willimas at Enterprise Location 2400 N Powerline Rd Pompano Beach Fl on July 2 2017 regarding the rental request and offered him a free day and a free upgrade to an suv. My husband accepted the offer and picked up the car one day earlier, The company took 561.11 from our debit card and normally we return the vehicle we get our 200.00 deposit this time.
However when my husband returned the car this last Sunday July 9th 2017 we were advised that we were not charged the 200.00 deposit so we would not be gettting any money back, So let me get this straight so if we paid the deposit we would have been charrged close to 800.00 for a 6 day rental on a nissan altima. I received a call from John from this location after being promised a casll from a regional or upper managment. Apparently he must think we are stupid. He also started arguing and talking over me if I started to make any sense or asked why the rates are so high, John claimed that it was for the 4th of July Holiday. A complete lie because I noticed on my bank statement that the charge for last month for 4 days for the same size car was 718.00 before the return of our deposit. John insisted that he could prove that my husband always asked for full insurance coverage and that was another lie as my husband informaed me that he alwasys asked for basic coverage,
I am waiting for a communication because of this complaint and the other complaints that I did with send a complaint to the ceo, did the better business bureau and yelp. My husband and I are heart patients as well my husband is a cnacer survivor and on disability, Anyone who wants to get a lawsuit going email me @ or send a direct message on twitter to
Appalling service, their car leaked OIL on my driveway and they tried to say i hit something(I'd only driven it 12 miles!!!!)
VP was supoosed to call(HE DIDN"T)
Area manager STeve Montoya(714 624 7668) called. He was full of it, apologies, he was going to make it all right. Gave me his personal cell phone #(714 xxx xxxx) Told me i would be hearing from a couple of companies who would come out and give an estimate to remove the oil.
Told me to call him if i had ANY concerns(HIs number is ALWAYS BUSY!??)
Not heard a WORD from anyone in over a week!!!
USELESS Enterprise! You used to be good. NOT ANY MORE. GO HERTZ!!
If you are going to lie to your customers you need to get BETTER at it!!
IN 2015 ENTERPRISE GAVE ME A TOYOTA RAV 4 RENTAL THAT SMELLED MILDEW INSIDE WHICH I BELIEVE CAME FROM THE AIR CONDITIONING NOT DRAINING PROPERLY. IN ADDITION THE CAR LEAKED OIL ON MY DRIVEWAY.
THEY ALSO REFUSED TO REFUND ME ANY OF THE MONEY PAID TO THEM
IT IS MY BELIEF ENTERPRISE WAS MORE CONCERNED WITH LOSING MONEY BY TAKING THIS VEHICLE OUT OF SERVICE TO REPAIR THE MILDEW PROBLEM AND OIL LEAK THAN WITH WHETHER THEY WERE PROVIDING DECENT RENTALS TO THE PUBLIC.
Enterprise is a racist business. They'll insist on nonwhite people pay additional insurance, especially at MotorCity Colorado Springs. I used to rent exclusively from them - NEVER AGAIN!
Rented car from one location went over pre exsisting damage. Pointed out something on front of hood was told it did not warrant being written down. (We have witnesses, had people with us both times) Dropped off car at a different location was told the damage was from us, and that we would be billed. We told them what the other location had told us, and where dismissed. We were sent a bill for over $900 , when we refused to pay and told them multiple times what happened were were told there was nothing they could do. Now bill sent to bill collectors. No matter what we say or how many emails we send being told we are responsible. Damage is on hood next to spot where hood is open and closed. Found out there was ten days in between our rental and last rental.
Lexus dealer provided me an Enterprise Car Rental due to a recall. Rented a truck for several months. Got a small scratch on the door when I was parked in a parking lot. Got a $200 repair quote from an auto body shop. When Enterprise asked me to re-sign papers after a month, they noticed the scratch and literally seized the vehicle. I objected on the grounds that the rental was not yet completed and that I planned to have the scratch repaired prior to turning it in. The location manager refused and would not permit me to speak to a supervisor. I wrote to the CEO and got no response. The repair bill was sent to me recently for $964.
They charged $691 for the repair, including $156 for paint and $530 in labor. Then, they tacked on $152.95 for loss of use (my auto body shop would take one day) and $69.10 for "Diminishment of Value". Enterprise claimed that I had no right to repair the vehicle myself, and that somewhere buried in the multi-page, illegible contract there was a statement to this effect. I would understand if a car was damaged severely or significantly mechanically damaged that they would want some say in the repair, but I believe that Enterprise's practices are predatory, unfair, and dishonest. They should have allowed me to at least get quotes from acceptable body shops and to have completed the repair before turning the vehicle in. They clearly are using this detail in their contract to take advantage of the consumer and charge 5 times what a repair should have cost.
They rip off money this car rental location has a hidden fees and lie and use bad words please dont rent a car from this location especially if you are short with money when rent a car they didnt tell when to return the car and when i return the car the real story came in a week they charge two time they took $353 top of what they took from me and extra $500 tell me when i return the car they will refund me but never refund me two time one security deposit $250 has passed 30 days didnt get the check waiting for the second one they threat me if i do take legal action they take serious action i cant do nothing because of back ground and regligion they hate my name i will forward this to attoerny general office and u.s.department of justice civil right for state and federal legal action
i want my $353 back and security deposti $ 500 plus legal and court cost i am demanding $5,000 damage civil damage and ask the attorney general office to take criminal action
I rented a car from enterprise rent-a-car because this is the company geico uses. they sent a letter of damage to rental car of whick there was none. this happened to me years ago. the very same thing. i reported it to geico and said i was hiring an attorney and never heard about it again but apparently, they don't keep a file on people they haved tried to scam in the past. i am reporting this and filing a claim with the class action law suit that is in effect with this compainy. i will hire a personal lawyer if it is necessary
I sent the following email 2 weeks ago to Enterprise's Damage Recovery Unit and I have not received any response. I feel that it is important for people to know the type of business that they are dealing with prior to using them. This email is in regard to a claim (# 09780985) made by Enterprise Rent-A-Car. I dispute this claim made against myself, George Welsted. I will provide details of my experience with Enterprise and reasons for my dispute in the following paragraphs.
I rented a car from the Enterprise location on Spenard Dr in Anchorage, Alaska on 9/20/16 (reservation # 2008320493). My check-in process went smoothly, for the most part. I waited for approximately 30 minutes while the Enterprise representative took my information and cleaned/washed a vehicle. I was told that I would receive a free upgrade to an SUV from a Full Size car as there were no other vehicles ready at that time. When the time came for me to take possession of the vehicle (2016 Ford Explorer), the vehicle was wet from its recent wash as it had not been dried. No damage was apparent from my inspection nor the attendant's inspection of the vehicle. I declined the various coverages offered by the attendant. I returned the vehicle to the same Enterprise location on Spenard Dr in Anchorage, Alaska on 9/21/16. Again my check-out process went smoothly. The process took approximately 10 minutes. I parked the vehicle around back of the building and I was told that was an acceptable place to park the vehicle. The attendant left me and my wife in the office portion of the building while the attendant went outside to "check out" the vehicle. The attendant returned a few minutes later to tell me that I was "all set." The attendant offered to print a receipt. I accepted, the receipt was handed to me and I left the Enterprise location, on foot, to my hotel.
On 9/30/16 (9 days after returning the vehicle) I received a voice message from Mike (at phone number 1-907-248-4496) from the Enterprise location on Spenard Dr in Anchorage, Alaska. The voice message stated that the vehicle was "checked in" and a rock chip was found in the driver's line of sight on windshield of the vehicle. The voice message also stated that the windshield would need to be replaced and requested that I call back to discuss the damage to the vehicle. I called the office back (at phone number 1-907-248-4488) at 7:07pm EST and had a 4 minute conversation with Mike. During this conversation I denied damaging the vehicle. Mike told me that the vehicle was recently driven by an Enterprise Representative to a local automotive shop for a routine oil change. Mike also told me the automotive shop noticed a chip in the windshield and notified the Enterprise office. Mike took some information from me and told me that I would be notified by Enterprise regarding this claim. On 9/30/16 I was charged $500 by "Enterprise Rent-A-Car Anchorage AK" on my Mastercard ending in ****. I was not notified that I would be charged nor did I consent to be charged. I received a letter from Enterprise on 10/11/16 requesting my insurance information to pay for this claim. This ends my experience thus far with Enterprise Rent-A-Car.
I reject this claim made against me. I returned the rented vehicle with no damage. I believe it is unreasonable to declare that I am responsible for the stated damage. I provided the following reasons for this statement: 1) The attendant checking in the vehicle noted no damage. 2) No employee of this Enterprise office noted any damage to this vehicle from 9/21/16 to 9/30/16. 3) The employee driving the vehicle to the automotive shop did not notice a "rock chip in the driver's line of sight." 4) It was clearly stated to me that the vehicle was driven after my return of the vehicle. Damage could have occurred to this vehicle at anytime after the vehicle was returned by me. This includes, but is not limited to: while the was parked at the Enterprise parking lot after 9/21/16, when the vehicle was presumably moved/washed and/or detailed, when the vehicle was driven to the automotive shop by an Enterprise Representative, or at the automotive shop itself. I expect this claim to be dropped immediately and the $500 returned to my credit card.
This may be the worst rental location there is. I have used Enterprise many times in different cities, but the Feasterville PA location is by far the absolute least professional location. I was iinvoved in an acciddent and rented a vehicle from Enterprise. I was paying for the rental and agreed to pay the $20/day for the damage waver. Once the Insurance company auumed responsibility of the vehicle, it was then their responsibility to pay for eveything. If I would have been given the opportunity to use my own personal insurance, I would have. Needless to say, they never bothered to contact me once until the insurance company stopped paying. They informed me on multiple occassions that the vehicle contract must be renewed every 30 days by law. Both Matt and Sam stated this to me on numerous occasions and I have the conversations recorded and documented. I never agreed to pay the $20 after the first week, I never renewed the contract after 30 days, and I never saw ANY damage to the vehicle. In fact, I washed the car once a week and took very good care of the vehicle. Yet, Enterprise decided to file a claim and charge me. They stated that if it went through my insurance I would have had to pay $500. I never saw any damage, I was never presented with that option. Instead, after I specifically stated to them to NOT charge my card, they went ahead and charged me $2082! I contcted my credit card company who agreed that this was an unauthorized charge. They also proceeded to slander the name of the company who was fixing my car and paying for the rental after the insurance company.
If you are considering renting a car, use ANY OTHER LOCATION except for the Feasterville PA one. Sam who works there is incompetent, rude, verbally abusive, and has actually comitted fraud by chargin my card and filing a claim without notifying me.
In the morning of Oct. 2nd, I went to pick up my reserved car at Enterprise in downtown Berkeley. I bought a liability insurance but DECLINED the Damage Collision Waiver (CDW) sold by them because my credit card provides primary car rental insurance. After filling out documents, the male agent brought me to the car and asked me to check if there is any obvious scratches on the car while he was checking the gas inside of the car. I looked around and pointed out a few small scratches to him, but he said those are fine.
The next day, in the morning of Oct. 3rd, when I returned the car, the female inspecting agent looked around the car carefully and she almost ended up not finding any damages. While the inspection was almost over, she suddenly bent down and said that the passenger’s side rocker panel, which is the car frame on the passenger's side undercarriage, was dented and said I need to pay for the damage. To be honest, I can’t tell if it’s called a dent or not since I have never paid attention to the undercarriage.
Because the dent is only on one side of the undercarriage, it’s not likely due to bumps on roads. I’m very confident that the car didn’t bump into anything during my drive. However, she claimed that since I can NOT prove that the dent was there before driving off, I’m responsible for the dent. (Lesson learned: Not only check the car but also undercarriage before driving off. Have better take pictures of the car since you don’t know if you will be blamed for anything that you may not have done while returning the car.)
I ended up compromising since I did NOT check the UNDERCARRIAGE of the car before driving off and my credit card insurance will cover it. When I went back to ask for photos and accident report for my insurance in the afternoon of same day, Oct. 3rd, the male agent told me he can’t provide me these since it will be taken care by some other “professional” staffs.
However, after looking up online, I just realized it could be a scam since so many people are accused by the same issue repeatedly from Enterprise. The plausible scenario is that they know a normal person would not look for the undercarriage of the car, and they can pin it to someone who doesn’t buy their Damage Collision Waiver, so that they can save their cost of repairing without reporting to their insurance company. It’s hard for me to believe that these kind of tricks are used by a company like Enterprise. Will avoid renting a car from Enterprise in the future. If I really don’t have a choice, I will inspect the car very carefully and take photos before driving off. Don’t forget checking the undercarriage.
Enterprise car rental is charging me extra days, because I dropped off the car during closed business hours and although they confirmed the car was returned when I said it was, No one opened the door and looked inside for the key that was between the front seats in the console cup. In plain view, there argument is that the car was out of service for 5 days and I need to pay up... I have a seven yr old granddaughter could figure out how to open a car door and see if the keys were in it.
I rented a car for two days from Enterprise Car Rental in Jacksonville FL. The car had over 32,000 miles, scratches on the exterior and stains on the interior along with obviouse wear and tear. Prior to taking the car I did a walk-around to look for damage. When I pointed out the scratches, the agent said they did not matter as long as they did not go though to metal. I put 200 miles on the car and returned to the Jacksonville Airport location. At the airport, the staff stooped over at the front grill and pointed out that the black plastic grill had damage to it. It was on the lowest rung of the black plastic grill and is difficult to see whithout stooping over. The damage did not occur while I had the car because it would have had to occur when the car was moving and I would have heard it. I am certain the damage did not occur when I had the car. Enterprise has sent me a bill for $811 for repaiir, loss of use and loss of value - for minor damage to the lowest section of a plastic front grill on a car with over 32,000 miles, scratches, stains and wear and tear. The bill included dramatic pictures of a car with the bumper pulled away from the car and another poor quality photos of the grill that is incongruent with the photo I took at the airport when they pointed out the damage. It appears that have sent me photos of a different car. I have asked Enterprise repeatedly about the photos and they have not addressed it. The manager at the Jacksonville Enterprise told me the Loss Recovery Department would be transparent and provide me documents showing there was no reports of damage to the car when it was rented. Enterprise has not sent me the requested documents. They are not threatening me with taking the bill to collections which will damage my credit rating. Enterprise has also not addressed my complaint that when I did the walk around pre-inspection of the car, the car in a garage with the front end close to the wall which limited my ability to see low on the front grill. You have to stoop to see the damage or stand back 4 feet or more. I firmly believe Enterprise is charging me for damage that was pre-existing on the car but I was not able to see it as it was so low on the front grill and my view of the front grill was limited by the car being parked in the car with the front close to the wall.
They said I damaged the car. after my inssurance, numerious photos, and witnesss. we all agreed there was no damage to the car. THEY SAID I DID, AND I AM GOING TO PAY..........THEN
They JUST charged my credit card.
1. 250.00 deposit
2. 500.00 damage
3. 617.00 damage
4. credit 108.00
5.0 rental 147.00
= $1,406.00
for a $147.00 rental
RUN RUN RUN - there are a lot of places to rent......Please do not go here
Enterprise Rent-A-Car Reviews
I received an email claiming I owe for damages to the vehicle i rented for $350 for towing and storage which never happened because I returned the vehicle to the branch I rented it from and the guy working the counter checked the vehicle and said everything was good collected my payment and that was it. then I start getting emails about damage claim. This is a 100% fraudulent claim falsifying information.
I had a highly disappointing rental experience with Enterprise Rent-A-Car that I feel compelled to share. I made a reservation for a full-size sedan at their Belmont, NC location, but upon arrival, there were no sedans available as promised. Instead, I was given a red Kia Sportage that reeked of dog urine and was covered in dog hair from the previous renter. The condition of the vehicle was unacceptable, especially considering the assurances made during the reservation process.
I contacted the Belmont location and their customer service department, but the responses I received were inadequate. The replacement vehicle provided, a white Nissan Sentra, was in an even worse condition, with visible neglect in terms of cleanliness and maintenance.
This experience raises concerns about Enterprise Rent-A-Car's commitment to customer satisfaction and their adherence to basic standards. Charging cleaning and detailing fees seems ironic when they fail to provide cars in an acceptable condition. The lack of accountability and responsiveness is deeply disappointing.
I am sharing this report to shed light on the subpar rental experience I had with Enterprise Rent-A-Car. Consumers deserve transparency, reliability, and quality service. I hope this report serves as a warning to others and prompts Enterprise to reevaluate their practices to ensure they meet the expectations of their customers.
In summary, my rental experience with Enterprise Rent-A-Car in Belmont, NC was marked by a failure to fulfill reservations, unsatisfactory vehicle conditions, and a lack of responsiveness from their customer service department. These issues highlight a concerning disregard for customer satisfaction and basic standards of service.
Rented a car from this location while my wife's car was being repaired. I have rented a car many times from this location (And Enterprise) many times and I ALWAYS decline their insurance. Everyone knows that your own insurance policy covers you when driving a rent-a-car. Usually, you have to initial a document to authorize or decline insurance but this time there was no paperwork, everything was done on a tablet and I didn’t even get an email copy of the contract to review. A month later when I returned the car there was $700 charge for insurance on the bill. I immediately complained and was given a number to call. Every time I called to complain I was given a different number to call but was assured that someone would get back to me. One representative even told me that this happens all the time.
Well after two months of calls and complaints NOTHING was done!
The only call I received was from the rude salesman who waited on me in the first place. To this day nothing has been done and no one has tried to contact me to clear this up. What a deceptive practice! The procedure for filing a complaint is just to give you another number to call and tell you they will take care of it when nothing could be further from the truth. I've heard several people tell me they had the same experience with Enterprise using these computerized tablets to sign up and automatically charging you for insurance. I never though such a big company would do such a thing and have procedures in place just to put customers off. I will be filing a complaint with BBB and the Rip Off Report website and tell everyone through my social media site about this so other don't have the same problem in the future. Shame on you Enterprise!!!
This all happened in June 2021. My mom did pass away 6 months later on December 23rd.
My mother had one wish before she passed and wanted to go to the beach, only 3 hours away. I reserved a room in Daytona Beach and paid it jn full. No cancellations or refunds. Being it was such short notice, I assume.
Also let me add no late check ins either, 11pm.
I reserve the vehicle to be picked up that Wednesday morning at 11am. I receive a call the night prior that a car won't be ready until 3pm. Okay, what can I say or do? Following morning I finish all the packing, grocery shopping and getting all her equipment and medical needs situated.
At 2pm I call to confirm my vehicle. Here's where my inner demon became not so inner. She only responds with all this documentation I must have in order to actually rent the car. 2 months prior I didn't need any of those things.
Fine. I drive all the way up to my local branch, 25 mins away. Sit outside in the heat for almost 20 mins before someone finally greets me. For the first time in my life being white seemed to be a bad thing.
I was treated like some hard core criminal. She had an attitude. She was speaking to me as if I was in the wrong for questioning why I needed all of this stuff to rent a car, especially when nowhere on the website did it mention any of this. I don't have a lease as I am my mothers live in caregiver. I don't have check stubs because I was on unemployment, it's all done through the portal and electronic.
She refused that as a form of proof of income. She refused the documentation I brought for proof of my address. Electronic Bank statements, IRS tax papers, insurance cards and policy, even my government letters sent directly from Georgia Governor's office. None of those things were proof of my address or income.
This point it's after 3. Her only solution is to put the vehicle in my elderly and dying mom's name. Who is back at home. The branch closes at 5. Again 25 mins away.
She gives me 45 mins to get back or I lose the reservation. We make it back. Again sitting outside in the heat with my elderly mom on oxygen. Finally after another 20 mins someone comes out and acts all matter of factly, refuses to allow my mom to go inside where there is air. After about 30 mins she states no vehicles are clean.
A few mins pass and she says she can out us in a Dodge Journey, SUV. Fine we will take it. Then she proceeds to say only my mother can drive. Never mentioned any of this while sitting in the hot sun asking my mom questions. Never mentions adding me as a driver. at this point it is after 5pm and I still need to load the vehicle, mom's medical equipment into this SUV and get to motel before we lose our reservation and my money. Then the return process is a fiasco and they kept my $300 deposit and charged my mom's card an additional $100 for Kate fees. See below:
Below is the original email sent to their corporate office email: This will be my 2nd email attempt to reach someone higher up. I am a disabled, on oxygen 24/7, CHF and COPD, and this may have been My last vacation. My daughter (who is also my caretaker), had a car rental reserved for our trip for my birthday last Wednesday (June 2021). Which did not happen. I put everything in my name and had no issues. Originally supposed to have picked the car up at 11am.
Finally got the car at 5:05pm, 5 mins after closing on Wednesday. Unfortunately, with traffic and the torrential rain pours we were not going to make it back by 5pm (closing time). I called and spoke with a gentleman who said that would be fine (this was the Friday car was to be returned, 2 days later). The following morning I still had to unpack the vehicle and clean it out and get gas. Along with my in home hospice nurse visit. I did not know that they closed at 12pm and would be closed on Sundays.
The lady who refused to let me go inside and do the process never mentioned their hours or the time vehicle was to be returned. So now I had to keep the vehicle an additional 2 days along with the over priced cost of the small SUV (that I did not reserve or want) including weekend prices. First of all I should have not been charged for Wednesday at all. I did not even get into the vehicle until after 5pm. Not to mention if I picked up the vehicle after closing time, how am I supposed to return it to you if it's closed?
I paid for it to have for 48 hours. How is it my fault that I have to pay additional fees and costs because this location is closed? What should've been a 2 1/2 day rental at under $250 has now costed me over $600 plus. This is the absolute worst experience I have ever had with your company. I will never rent from you again.
I expect to hear something back from someone within the next 48 hours regarding this extreme price gouging on a senior citizen and her fixed income. My daughter went above and beyond trying to give me an unforgettable birthday and we lost a half a day of our short mini vacay waiting around for the rental car.
Update from email and Google review:
Finally received a voicemail from a representative towards the end of July 2021. We played phone tag for 2 weeks and my mom's health took a decline and she ended up needing 24/7/365 care and I never had another chance to follow up. My mom passed away at home on December 23rd.
I rented a car from Enterprise and purchased the "walk away coverage" for the car. The car was stolen. I filed a police report immediately, contacted Enterprise, sent them a copy of the police report, and went on with my life. Over a year later I get a bill for $1386 in damages. I called and was transferred to a claim representative. I was told that because the keys were stolen from a cabinet drawer that the coverage I purchased was void.
I asked them to email me a copy of the contract. After I received it, I called the claim agent back, and I read part of the section of the contract they had highlighted and emphasized: A theft is presumed to have been committed by a person other than an authorized driver or a person aided or abetted by an authorized driver if the short-term lessee of the car: (a) Has possession of the ignition key furnished by the lessor OR ESTABLISHES THAT THE IGNITION KEY FURNISHED BY THE LESSOR WAS NOT IN THE CAR AT THE TIME OF THE THEFT.
I pointed out how the police report specifically mentions that the keys were missing from the cabinet drawer in my apartment where I keep my keys and that I had the ignition key attached to my house key so I had to use them to unlock my front door proving the keys were not in the car.
I received a letter on August 6th 2021 from Enterprise Damage Recovery Unit addressed to my husband Arthur Verkler with customer # 17355376 claiming we are responsible for damage to their vehicle. They do not give a description of the other vehicle involved but since you addressed this letter to my husband I am assuming you got the informaion from our car insurance since his name is listed as the policy holder.
I previously owned a 2003 Ford Taurus in my name, Lynn Verkler, which was traded in on December 5th, 2020 at Korum Ford for a Ford Fusion. You list the accident as occuring 12:00 AM on 06/14/21 at which time I no longer had ownership. I have a copy of the sales receipt and disclaimer but my scanner is not working so cannot send the copy however I can submit a copy by standard mail if necessary. I had my Ford Fusion into Korum Ford to have the recall on the airbag fixed on 06/10/21 at which time they paid for a loaner car for me from Enterprise so most likely they obtained our insurance infomation from that transaction of which I only had that car for about 2 hours and returned in good condition.
Apparantly Enterprise also tried to recoup funds from my insurance Co and when I showed them the copy of my sales receipt they rejected your claim. I have no idea who Korum Ford sold the Taurus to but if Enterprise really wants to conduct their investigation in a reasonable manner without grasping for straws they should contact Korum Ford @ 100 River Rd. P. O. Box 538, Puyallup, WA 98371 Phone # 253-845-6600 or www.korum.com. They might also try contacting WA Dept. of Motor Vehicles to verify I no longer have had this vehicle after 12/05/2020.
I have no idea where this accident occurred but since the repair bill indicates somewhere in Spokane, WA I am assuming the accident might have been in that location and we have not even been in that area for at least the past 2 years not that that matters since I have proof of no longer owning the car at the time of accident. I called Enterprise to explain this situation and apparantly Ellen is working on this transaction so I left a message on her ext. but have not heard back yet. If she doesn't get our name removed from this claim I will have to take legal action so I will be waiting to hear back from her.
Never rent from this place. Watch out they will charge your credit card extra charges that you not agree! wouldn’t give you a copy of the contract which the never email as well. Said they will refund the extra day extra insurance that wasn’t needed and deposit back.
They never do what they said they will do
Like call you back email you or refund you back. Disgusting behavior that you can do nothing and be a fool to think and trust them . Absolutely night mare to deal. A month after I return the car. If you don’t have a contract you can’t dispute!!!
Crooks
I ask for the cheapest insurance ( that was a mistake as you don’t need if you have credit card that cover you) and it was $5.13 a day and they changed it to $13.31. And when ask for what I signed they don’t want to send me the contract or to email. And I see that this is usual in this branch
Be aware scammer all the way. Add my charge for you to get ready. When you know you be in the $400 range. Not with enterprise. They don’t have a BBB account for complaints.
When I rented the car the salesman walked me through the low lighted indoor facility I pointed to a Hyundai said I would take it. He pointed to another Hyundai said it was a newer year I hesitated but he persisted. I walked around the car while he wa writing and talking.nothing stood out. I drove the car to my sisters house parked it in the driiveway. No other visitors, did not drive it that night.
Drove it the next day to the return facility. They came out to check it, on inspection he noticed the dent in the drivers side rear panel over the tire. It first I didn't see it because of the direction I was standing. then I saw it and confirmen it was indeed a dent.
I feel that they pushed the car on me to get it repaired at my cost rather then theirs.
Buyer Beware! Deceptive business practices to say the least. I chose this location based on their close proximity to my body shop (but I doubt any location would have provided honest service) I was helped by SHIDELL MITCHELL. She took me out to my car with some paperwork on a clipboard and proceeded to tell me the insurance would cover any damage & to be sure to fill the tank to the same point when returning.
We looked over the car & she handed me the clipboard to sign. NOTHING was spoken about it being necessary for me to call the NTTA to tell them I was renting a car so my toll tag would attach to the rental. There is a reason Enterprises DECEIVED ME about this...they charge you $3.95 PER DAY on top of the toll charges if you don't switch.
So, it is to their benefit to deceive their customers. But the sales girl was much more interested in getting the information about what hair color I use than informing me of HIDDEN FEES. She even gave me her personal phone number asking me to send her a photo of the hair color so she could buy it! It ended up costing me over $20 in surcharges PLUS the toll charge per use was higher!
So, basically double... which the company says they have the "legal right" to collect (as apparently the hid it in the fine print of that paperwork I saw for 5 seconds) so they refuse to fix. This is why it's called HIDDEN CHARGES. They HIDE these things in order to rip you off.
In addition to the deceptive charges, they also brought me a car with the front cover hanging and dragging on the ground so I asked for a non-damaged car...then they just brought another car with the same damage. I tried to refuse it but she said it was all that was available and "that it's ok because I wouldn't be charged for the damage".
I glanced around the lot and there were 2 other cars with the same parts dragging on the ground! So, I spent the next week driving a car with it's undercarriage dragging on the ground making noise & stinking of melted plastic!
If they don't fix this absurd overcharge I will never be using Enterprise at this or any other location. And I will be informing the BBB & my insurance company of their Deceptive Business Practices. Enterprise, It's time to change your advertising to "Enterprise...They Rip You Off"
I rented a car from Enterprise ( downtown Dayton, OH location) on 9/11/19. I prepaid for the days I would have the car along with a $150 deposit. I needed to keep the car longer so I went and pre paid for additional days, and swapped out the original car on 9/14/19.
On that same day the car was stolen. When it was stolen the local office was closed. It was after 6 on a Saturday. They didn't reopen until Monday morning. I called the 1-800 customer service number. They said ti o call the local office where I got the car from and just let them know.
They said that they were going to put all the notes in my account and send something to the local office as well. They said everything would be taken care of. When the agent didn't offer me a replacement rental. I asked about the money I pre paid for the rental that I wont be using now.
They said I would receive my $150 deposit back plus any additional days paid for after the date I listed on the report that the car was stolen. I had some family issues going on that week, a viewing and a funeral. I got really busy.
i didnt end up calling the local office until the 20th. I was mainly calling to make sure the account was closed and to see how long it would take to receive my refund. I had no idea how it worked. By law its not my car they own it. I didn't think I had anything left to do.
The agent said it would taken care of. I later found out that information was wrong. And their rules and prices change from person to person. When I called the local office on 9/20/19. The man I spoke with informed me that I had to make the police report then bring them a copy. He said they needed that before they could do anything.
I went that day and filed a police report. I put on the report that the incident occurred Saturday September 14, 2019. The police officer told me I had to meet with a detective on Monday morning. She said I could get a copy of the report at that time.
On Monday September 23 2019 I met with the detective, got the report, and took it to Enterprise. When I got there I was shocked to learn that they were still charging me. I was told I would be refunded. The guy at enterprise atold me I owed money. He said I owed another $300 ( Not the exact number).
He said I had to pay it before he could close out the account. I explained to him everything I was told previously. He said he could close the account out as of the 21'st of September. He then stated I would need to pay $180.
The guy telling me this was the guy sitting next to the person who was assisting me. He got up and walked away to do something. At that time I tried to get the person assisting me to do the right thing. He said he would close it out as of the 20'th if I paid $98 that day.
If I didn't pay it then he said I would be liable for any damages and would still incur charges. There were other customers in there at this time, I didn't want to argue and cause a scene. I just paid the $98. At that moment I knew I was screwed.
They agents told me three diffetent amounts that had to be paid that day in order to close the account out a. They kept changing the date which they could mark the account as closed as well. They wanted any amount of money out of me they could get.
It also told me how easy it is for them to close the account out on any date. So why all the problems. I thought to my self. It's the 23rd your closing it as of the 20th. Why not just go ahead and do it as of the 16th. After that was all taken care of I called the 1-800 again. I told them about what was going on.
They said the agent should not have charged me. They should have given me the refund plus deposit. The agent said they were going to open a ticket, and send a message to the local office manager. She said someone would contact me within 24-48 hours.
No one contacted me. I went through this process several times over the next 2 weeks. Different agents said they were sending these tickets to different people. Every agent I spoke to would tell me they didn't see any open tickets but no worries they would take care of this for me.
One lady I spoke to said she was actually issuing the refund, told me an exact dollar amount and that Iwould receive a receipt of the transaction to my email within 24 hours. On either September 26th or the 27th I called the 1-800 number again and the lady I spoke to said the same thing.
She then said she would open a ticket and send it to the regional manager and the corporate office. I received a call from the regional manager on Monday September 30, 2019. Instead of calling me saying the matter was taken care of. I had to explain the whole situation for the 100th time.
Only for him to tell me he would look into the matter and get back with me. He should have been able to look at the date on the report. Look at the days I paid up until. I would think rread notes from all the times I called in. Then issue the refund. Apparently that's that can't be done.
While on the phone he stated I swapped out the car on the 16th not the 14th so it couldn't have been stolen on the 14th. I finally just said OK whatever it was the 16th then. But I made it clear it was stolen on the day I swapped it out. He said it was the 16th so I agreed.
After all he was looking at my account. When I got off the phone I looked at the calendar, because I knew it was a Saturday. Well I was right. It was Saturday the 14th. I then checked my credit card statement just to be sure. It was the 14th.
I called the 1-800 number back so that they could send the regional manager a message to let him know it was the 14th. I did this because I thought he would be issuing me a refund. I didn't want him to exclude the 14th and 15th from that refund. He didn't leave a name and number.
That was my only option. It is now almost noon on Saturday October the 5th. I have'nt heard anything back from anyone. I went online and tried to find who I could take this issue to next. Thats when I found out Enterprise is part of a much bigger company. They are a smaller company of Enterprise holdings. One of the largest privately owned companies.
The corporate number listed on the website just rings until it goes busy. I didn't bother sending an email to the address listed. I figured it was a waste of time, like everything else I have been doing. There was no other way to contact anybody higher up.
On the Enterprise website they listed the 800 number as the only way to contact. There are no email addresses listed for any of the board members, CEO. Nothing. There is no one I can contact higher then the regional manager.
They also have insurance that covers their vehicles in situations like this. So there getting paid twice. Here I am living paycheck to paycheck and having to to go through all this for a few hundred dollars. While there getting paid twice. Once from me and once from the insurance company.
At this point for all the trouble, time spent, and problems I've went through. They should just give me all the money back and moving forward we wont do businness together. Also I just read a policy on the website that says it takes 20 days to get your deposit refunded by check.
Well Ive already waitted almost 20 days. I didnt pay with a check I paid with a card and was told it would go back on tbe card once the account was closed. Another example of being told different things. I read they are committed to providing superior customer service.
I find that hard to believe. After all this time and effort spent running in circles. When they could have just refunded the money. Everyone you talk to says different things. You can't talk to anyone with authority. Which tells me they probably have a lot of problems they dont deal with, and dont really care what people think. Who are you going to complain to.
I've just been tossed around from person to person. And been told what they think I want to hear so that whoever Im talking to at the time can move on. I hate doing business with big corporations like Enterprise. They can do what ever they want.
Rip you off, and provide the worst customer experience possible. And there's nothing you can do about it. Sure you can rent a car when needed from another company. But they own most of those. Its like Walmart ripped you off and you went through all this with them. Sure you can shop somewhere else but you have to drive 20 minutes out of your way to get there.
Customer Service is a thing of the past. These big business's know that. Therefore they are always right and if you don't like it oh well. The customer is never right, even when they are. I know 400 and some odd dollars may seem petty and not worth all this. I work to support myself my step son and my husband who has serious health issues.
With that comes expensive prescriptions and Dr Apt. Which all of them are not covered by insurance. And it doesn't matter to me if it was $400 or $10. It's about doing what you say, and what is right. It shouldn't take a multi billion qdollar company almost a month to handle a dispute.
A small business would have handled this problem right away. They value their customers and want you to come back. They don't want people talking negative about their business. Not Enterprise. If I don't go back it doesn't matter. They have millions of other customers.
Enterprise Rent A Car Horrible company to rent from. Gave me a dirty SUV, that smells and keeps breaking down and they’re refusing to fix it or exchange the vehicle. Unheard of in 2019. Poor leadership and culture and treat customer like crap, all about sales and not fix issues when they come up. Stay away from this place, worst experience I ever had dealing with any company!!! ... your description ... Fort Lauderdale-FLL Florida
Returned my National Rental Car in Baltimore without damage. About an hour later I get a call indicating the car was now damaged. I told them I didn't do it. The person at that point told me everything was fine and they would not be pursuing it.
Two months later I get a letter from National Rental Car indicting there was $718 damage and they want to know how I will pay them. I called their claim department and again indicated I didn't do it when I left a phone message as their adjusting did not pick up.
I made an additional attempt to call them back at which point I told them again that I didn't do it. As the conversation progressed, the agent suggested I turn it into my insurance and I said "Again, I didn't do it, why would I do that, its not Obamacare free for everyone; It ends up costing me if I file a claim". THE NATIONAL RENTAL CAR AGENT THEN CALLED ME A "RACIST" AND HUNG UP ON ME.
I was involved in a car wreck and the insured's insurance used Allstate, which uses Enterprise. I was assigned an Enterprise car - a mini van -- because allstate would not approve anything else I was told. I was in the van for 33 days while my new car was being repaired.
Once my car was repaired, I contacted Enterprise to ask how to return car/get my car. I was told BY THE BRANCH MANAGER JOY M. STEPHENS to take the car to the collision center and they would get the car. - its done "all the time." I verified this with the Collission Center and was told it was fine.
Dropped rental off at 8:25 am, was told "everything is fine, you are good to go" so I left. FOUR HOURS AND THIRTY MINUTES LATER, I am contacted by Joy M. Stephens that the van now has "damage" and I need to pay for it. No photos. No proof. I asked to see photos, she sent me some crazy looking photos and you can't even tell what vehicle this is on.
After I refused to pay for the damages, Joy Stephens put the remaining contracted days that were to be paid by Allstate on my personal credit card that was used for the deposit. I never gave her any permission to do so, Allstate had paid for the rental up to this point and was still paying for it. (I called Allstate and confirmed).
Joy Stephens has taken this as a personal attack against me, fraudulentely charged my credit card, reported a bogus and untrue damage claim, and refuses to give me her supervisior name or number to speak to. I am fighting this with my own insurance and every legal avenue I can.
ENTERPRISE WAXAHAHCIE makes untrue claims, they are highly unprofessional, and they need to stop the madness with me. That car was out of my "ownership" for hours - I did not damage their car. I took great care of it while in my possession. Just ridiculous!
When I rented the car the salesman walked me through the low lighted indoor facility I pointed to a Hyundai said I would take it. He pointed to another Hyundai said it was a newer year I hesitated but he persisted. I walked around the car while he wa writing and talking.nothing stood out. I drove the car to my sisters house parked it in the driiveway. No other visitors, did not drive it that night.
Drove it the next day to the return facility. They came out to check it, on inspection he noticed the dent in the drivers side rear panel over the tire. It first I didn't see it because of the direction I was standing. then I saw it and confirmen it was indeed a dent.
I feel that they pushed the car on me to get it repaired at my cost rather then theirs.
I rented a van from enterprise rent-a-car on 1/29/19. On the day I was to return the van to Enterprise (as I was waiting to pick my daughter up from high school) a baseball hit the van windshield and broke it. I gave enterprise $500 as a deposit on repairs. Enterprise had the car repaired by 2/17/19. They are charging me $250.49 for the damage, which is fine.
My problem is they have still not refunded the $249.51 they owe me (as of 03/17/19). I made several inquiries to their Damage Recovery Unit. They told me that it can take 90 days to process these things. That is nonsense. In this electronic age things can be done very quickly.
I told them that and actually got them to send me an invoice so that I could pursue the school district (where the baseball came from) for the $250.49. They promised me they were sending the check for $249.51. Now they say that it will take 2 to 4 weeks to process a check. I think they are purposely sitting on my and other people's deposit money so that they can collect interest on it. This is despicable behavior.
We rented a vehicle from Enterprise in Temecula for a week (Saturday to Saturday) at $284 including tax and paid a $100 deposit, for a total of $384. On Monday, the day after a heavy rain, my husband was driving in a rural area on a dirt road when the road gave way and he slid. He was able to get the vehicle out and after cleaning it, it seemed okay but did have some scratches on the bottom. On Tuesday, when he was parked, he noticed it was leaking what looked like transmission fluid, so he turned the vehicle in at the nearest Enterprise (Ontario Airport). So he only had the vehicle for three days.
We filed a claim under our own insurance, and Enterprise charged us another $500 for the deductible. We were expecting to get the $100 deposit back and to get credit for the four unused days we had left on the rental, as we didn't get a replacement vehicle. But that didn't happen. Enterprise said that because we didn't have the vehicle for the whole week, which was at a discounted rate, we would be charged the daily rate for the days we had the vehicle, and somehow they maneuvered things so that we didn't get any refund at all. They said that we were now being charged $308 for the time we had the vehicle. But they also had said that the daily rate for the vehicle was $50, so I'm not sure how that comes out to $308 for just a few days, even with tax, etc., added. We were paying with tax, etc., about $40 a day with the weekly rental, so the weekly discount wasn't all that much.
Also, they are saying my husband turned in the vehicle Wednesday morning, but it was actually Tuesday morning, the day after the mudslide incident. So even then we are being cheated out of a day. I don't know why they are saying Wednesday, unless it was turned in what had to be just minutes after their "deadline" so that it's considered the next day. Which is BS.
Anyhow, I feel that we should have had about a $260 refund. I don't know if it's worth trying to take them to small claims court or if their sticking it to the customer is legal maneuvering on their part. Legal or not, it's not ethical, and I will NEVER AGAIN use Enterprise, and I will do my best to convince all my friends and family of the same.
Robbed by enterprise read above use any other agency if you need a rental car
I rented the car for a business trip from Enterprise Car rentals at the Idaho Falls airport. Within the first few minutes, I notice the car was acting odd. The dash reset and kept indicating the camera was not working. Thinking it may be a momentary electrical issue or part of the car startup (never driven the model before) I continued with the trip.
I ended up sick and drove the car the absolute minimum I had to. I estimated in 7 days a total of 50 miles and likely less (business trip mileage is not recoreded). During the week and what little driving I did, I noticed repeated dash resetting, loss of power, high idle RPM. I returned the car and reported the issues to the agent. They said they would look into it.
No sooner was I in the air the agent is calling me. Unfortunately, I was not able to return the calls until the following day. The agent said the car was damaged; a fog light was broken. From previous dealings with Enterprise, I know how this scam works. The vehicle will go to a local shyster body shop where they will find thousands of dollars in damage! I did a walk around the outside of the vehicle before I took the car and located no damage. I did not know I had to get on my hands and knees and also inspect the underside of the car too.
Looking at the rental paperwork they had me listed as renting a different model. There is no VIN on the paperwork. I'm not sure they even have to correct vehicle! The paperwork is incomplete and does not indicate the vehicle was inspected by the rental office.
They are in for a wake-up call; this is the last time I will put up with this. Will be retaining an attorney to resolve the situation. If you rent from Enterprise, you have been warned!
This is more geared toward the local office, although their regional/national investigative team is part of it. A semi had dropped an axle on Dallas 635. There were about 20 cars that hit it due to traffic (accident can be looked up via DHP). I was in a Silver Hyundai Sante Fe. My front passenger tire hit it and the tire shredded. There was a dent on the backside of the rim where the bead of the tire seals to the wheel. I placed the rim with no rubber left on it in the back. I drove back home on the spare and also turned the car in with the spare on.
I also retreived quotes from 2 dealerships for the wheel and from Hibdon/ Walmart for the Continental tire. Anyways, with paying full consumer price with the most expensive of the quotes, it was $360. I turn the car in, let them know everything that happened and mentioned the quotes if they needed them. A few weks go by and I get a bill from their claims division for $802.28. In the claim, they have pictures of a blue vehicle with a flat tire on it and what appears to be damage on the front of that wheel. So. first issue is the inflated cost. 2nd is they used a vehicle that wasn't the one I drove. 3rd is no one seemed to have wanted to listen to these facts.
I ended up paying the bill due to the hassle. I would just be very careful of who you rent from and always take your own pictures for record.
I recently rented a car from Enterprise at the Ontario Airport in California. I was pleasantly surprised at how easy the check-in procedure was and how quickly I was led onto the lot to pick up the vehicle. I did the usual walk-around of the vehicle to look for pre-existing damage. Other than some minor scratches, there was none, and I did take pictures.
When I brought the vehicle back, a nice young man received it. There was no mention of any damage to the vehicle (because there was none) and after exchanging a few pleasantries with the employee, I left the rental yard.
Shortly afterwards, I received two emails from Enterprise thanking me for my business and encouraging me to write a social review on Google and/or Facebook. There was no mention of any damage done to the car.
Two weeks later, I received a letter in the mail from the Damage Recovery Unit of Enterprise claiming the car suffered damage to it during the time I had rented it. I couldn’t believe it! I knew there had been absolutely no damage done to the car, and my first thought was that the letter itself must be a scam, but after reading on-line reviews about Enterprise, I believe the letter is for real.
My experience with Enterprise went from great to disgusting. I vehemently deny that any damage was done to the car during the time I had it. I think it's sad that their shady business tactics reflects on the people who work there. The employees I dealt with were very nice, but now I just have a bad feeling about the whole company.
Enterprise Gave me a balance to pay for a car accident with one of their cars. A Canadian hit us. We didn’t have rental coverage through them. We were going to use our own insurance company. When we were hit, we gave the accident report to Damage Recovery Unit. They had said they have it and are processing it. Received a bill months later saying balance is owed.
Now they are saying they don’t have it. Tried renting from Alamo recently, and they said I’m not allowed to rent because of a situation with Enterprise which I think is absurd. Two different competitors. Should not be allowed. Alamo should take my business. After I speak with the manager of the company and don’t like the conclusion, I’m going higher up and reporting Enterprise to ABC News.
To anyone that's renting a vehicle at this location and renting a vehicle period, always attempt to return the vehicle during business hours. Regardless of what the manager or staff informs you to do. It's contrary but it's protecting yourself . Disregard the dropbox where the rental vehicle's car keys are returned. Always attempt to get a receipt for a timestamp of your rental vehicle return.
I was overcharged due to an error on Enterprise's part of checking the vehicle in on the wrong date . The manager's response was to doubt that the company made a mistake. I legitimately returned the vehicle at the time I intended and returned it at the time agreed to and followed exactly what the Enterprise's representative directed me to do. I asked the representative at the time before checking the rental vehicle out , whether a receipt was necessary at the time of return. The person stated it was not. Big mistake in trusting in that.
The moral is, get one anyway. Whether it was incompetency , being misinformed about the correct procedure to use on the job or whatever the case was, the customer somehow , someway should be able to rely on a professional business to get it done right. Get it done right and get the product with satisfactory service. The representative that indicated no receipt was necessary happened to be a management trainee at the time . Being that this person is liable for what they communicate to the customers, the manager of the establishment should have but appeared to make no investigation behind this rep's work.
The manager just strictly went by what wasn't perceived to be error in their records. They had the correct information in their records according to them and I had nothing to challenge it with other than my verbal dispute over it at the time. Their word against mine in a way. I know I shot myself in the foot by not getting evidence to prove my case and even with a witness being there on the scene to observe the rental vehicle being returned, the witness expressed the impossibility to appear in court which would have likely strenthen the case.
In which, it is the prerogative of the witness for participating in this matter, it is of their own actions and I won't be going into reasons of them going or not going forward. This is inessential as it was pointed out what the first biggest mistake was out of this whole ordeal. So once again , to everyone that it concerns, always attempt to return the rental vehicle during business hours or in any form or fashion where a timestamped receipt of return can be provided. At the very least, make an effort to contact the business the next day of their hours of operation to confirm the final bill. I will not even say to avoid Enterprise or any business like such, but upon doing business , you the patron, should always surpass any policy or protocol that states certain documentation isn't necessary or even states that it cannot be given.
Had a minor accident with enterprise rental car while the car was parked in the parking lot. The other party left a note and contacted her insurance company. I called enterpise a few times to follow up and I was told I have done what I need to do. Now two months later I got an email from them saying the claim is closed but I noticed that my deductible was not credited back to me as promised. When I called, I was told they credited it to a wrong claim. Yesterday when I called to see what is going on with the claim and the person who handles my claim was not there and his voice mail box was full. I am out of word for how professional they are!!!!!!!!!!!
The relevant "damage claim" number is #12202223. My rental agreement number is 037247 and the ref. number is 19NC4L.
I have been dealing via e-mail with Alex Del Rosario, a Liability Representative for RIS Rental Insurance Services, Inc. His direct line is 813-898-5835 from 8am-5pm EST
I rented a Jeep from Enterprise Leasing Company of Philadelphia, LLC, located in Marlton, N.J. (856-751-7272) on 2/5/2018 to drive from that location to Dulles Airport in Loundon County, Virginia. As you can see from the receipt below, I stupidly purchased all of the additional insurance. I made from N.J. to Dulles without incident. Following is the narrative of the drop-off and journey:
I dropped the Jeep (Color Gray Med, License CEN 2304, ECAR# 7MNJT4) I rented from Enterprise Leasing Company of Philadelphia, LLC off at the Dulles Airport Enterprise rental offices on the morning of 2/6/2018. Upon dropping off the Jeep, the rental agent inspected the car and noticed a "door ding" that he said he would have to "write-up." He pointed out the "door ding" and I could barely see it. That is the extent of any "damage" I am aware of concerning the Jeep I rented. The rental agent said that because I purchased insurance that I had "nothing to worry about" and, after heading inside to check me out, he handed me my receipt while I was sitting on the Enterprise shuttle bus. That is everything. My use of the Jeep included driving from Marlton, NJ to Arlington, Va., on 2/5/2018, parking the car overnight at my friends' house in Arlington (where it sat the entire night) and then, on the morning of 2/6/2018 at approximately 7:00 am, I drove to Dulles airport and arrived at the Enterprise rental offices where I returned the Jeep. That is the complete extent of my use of the Jeep.
During my use, I did not get into any type of accident whatsoever. As I stated above, when I returned the Jeep to the Dulles location, the rental agent said there was a "door ding." The receipt the agent gave me does not notate any damage to the Jeep other than what was originally noted by the rental agent who issued me the Jeep. Sometime in the past week Enterprise and/or its agent sent a letter to my U.S. address (I am currently living in South Korea) and inside the letter were pictures of a damaged Infiniti sedan. The letter is at my U.S. address so I cannot add specifics. I have no idea why they are sending me pictures of a damaged Infiniti sedan other than they have made a mistake or they are trying to scam me. Since I am in South Korea I am having a hard time dealing with this situation due to the time difference and distance. Also, as you can see from the receipt below, I stupidly purchased the insurance because just in case something did happen, I did not want to be hassled. Well, that was a mistake. Nothing did happen, I have no idea who owns the Infiniti sedan, how it was damaged, where it was damaged, when it was damaged or anything else about it. Yet I am being hassled.
Here is the receipt (I removed my name and credit card info): RENTAL AGREEMENT REF# 37247 19NC4L RENTER XXXXXXXXXXX DATE & TIME OUT 02/05/2018 12:09 PM DATE & TIME IN 02/06/2018 12:00 PM BILLING CYCLE 24-HOUR VEH #1 2016 JEEP COMP SPT2 VIN# 1C4NJCBA3GD705629 LIC# CEN2304 MILES DRIVEN 627 SUMMARY OF CHARGES Charge DescriptionDateQuantityPerRateTotalTIME & DISTANCE 02/05 - 02/06 1 DAY $27.56 $27.56 DW 02/05 - 02/06 1 DAY $21.99 $21.99 PAI/PEC 02/05 - 02/06 1 DAY $6.00 $6.00 RAP 02/05 - 02/06 1 DAY $4.99 $4.99 SLP 02/05 - 02/06 1 DAY $15.00 $15.00 FUEL SERVICE OPTION 02/05 - 02/06 $17.15 ONE WAY FEE 02/05 - 02/06 1 RENTAL $66.92 $66.92 Subtotal: $159.61 Taxes & Surcharges DOMESTIC SECURITY FEE 02/05 - 02/06 1 DAY $5.00 $5.00 NEW JERSEY STATE SALES TAX 02/05 - 02/06 6.625% $8.08 VEHICLE LICENSE FEE RECOVERY 02/05 - 02/06 1 DAY $0.50 $0.50 Total Charges: $173.19 Total Amount Due $0.00 PAYMENT INFORMATION AMOUNT PAID TYPE CREDIT CARD NUMBER $173.19 XXXXXXX xxxxxxxxxxxxxxxxxx
I called the local branch directly 10 days in advance because I needed A rental car in order to go see my father which was very ill we did not expect my father to make it much longer. My father was admitted to a hospital and had Emergency surgery and was sent home I plan to make the trip to see him before he passed away and contacted the rental car company enterprise rental car on electric Road in Roanoke Virginia I want to plan a few days ahead and was told by the toll-free number to call the local branch and ask them what documents they will except as proof of residenceWith enterprise if you do not have a actual credit card you have to take them some type of proof of where you live and proof of having employment
This request sounds very reasonable and make sense I called them at the local branch and spoke with a guy named Bernard and the actual manager which is the branch manager Edward L Payne III A.
k.a. Ed Payne. We had a discussion about what documents I would need to bring since I was self-employed and did not have utility bills in my personal name Due to the fact that my rental house in Roanoke is all inclusiveAs in my electric and water is paid by proxy and the bills are not in my name however I do have a lease and several government and official documents mailed to my address and this is the address on my Government issued identification ... And my Virginia’s drivers license. The employee and the branch manager we’re both on the phone with me and said if I could provide them with a bank statement mailed to my address and it is the same address on my ID along with a print out of my income from being self-employed which was credit card processing and tax documents with my physical address the same as all the other documents the branch manager Edward Told me 10 days prior to me going there today that the documents which we discussed would be fine and work for renting the vehicle and establishing residence..
Being overprepared as I usually a.m. I took even more documentation such as my Department of criminal Justice ID my drivers license mail from my bank mail from my company which is my employment My state issued private investigators license documents from the Virginia Department of social services My birth certificate my Social Security card mail from my loan statement Mail from my doctors office and print out of everything in between. I not only brought with me the documents he said would work Instead of my utility bill which I don’t have in my name... because it is included in my monthly lease. I have lived in the same condo in a good neighborhood in south Roanoke for over 4 years. I bought extra items because I had to get the car as I could not drive a company vehicle to the destination due to insurance restrictions...
Anyway my father died and his memorial service was set for Saturday and I needed to get to the location 309 miles away by Friday to help with arrangements. I called the toll free number to confirm my reservation and everything was all set till I went to pick up the vehicle at the scheduled time and the manager Edward along with Bernard told me that I could not rent a vehicle because I did not have the proper papers the proper papers would simply be a utility bill well after speaking to them days prior we had already established that I do not have one and they told me to bring the alternative documentation which I had with me along with a lot of extra. I am already stressed out about the death of my father and I was lied to by the branch manager of the enterprise car rental company Edward in Roanoke Virginia Va.
When I reminded them Edward and Bernard that they had spoke with me on the phone a few days before they acted clueless and took a authoritative tone and approach to telling me sorry you can’t rent a car without the utility bill I told them I would have never of came because I obviously know that I don’t have a utility bill and explain this to them days prior and brought the documents he asked for and he is Edward and Bernard. He was very rude unsympathetic and we quite honest cool in the manner when she spoke with me and treated me all while I was in distress due to my father’s death and when I told him that I had to go to my fathers funeral and these are theDocuments that he told me to bring he said too bad I go by the book. I am a local business owner and have lived in the area for over 35 years and feel that I was discriminated against by Edward and if he made a verbal agreement and advised me to bring certain documentation instead of the utility bill and now I have to find an emergency alternative means to get to my father’s funeral. How would I have known that I spoke with Edward and Bernard and ironically that be the two people that work there if I had not spoken with them this is what I told Edward when he told me he doesn’t recall I did not have that conversation
The whole time I was trying to have a polite conversation about the issue and Word became very irritated and basically threw me out of the store I told him I was going to wait inside for my ride to return to pick me up while waiting Bernard which is the African-American gentleman that works there stared at me like he was sizing me up to attack me not one time did I raise my voice or say any bad words or threaten anyone I told him that what he did was wrong and that I was going to go online and leave a bad review for him and tell people my story about what happened and his reply was he did not care The other employee working at the time was a management trainee by the name of Travis Linkenhoker he remained silent until I left ...
As I was leaving I was getting the look and having smirks thrown at me because I expressed myFeelings of being discontent with them in an appropriate manner... Edward Edward Payne in Roanoke Va That works at enterprise Rent-A-Car lied to me and it was causing me Normas amount of stress due to his negligence and inappropriate behavior towards me in a time of crisis when somebody’s parent dies is very stressful and emotional and you have a company like enterprise car rental service employee a man like Edward is a very dangerous gamble that can cost the company money in the long run The company’s reputation is very important in this community and I will not stop until I explain my story and a manner that comes across properly this complaint is more or less a rant my next 50 or so will have documentation and more evidence to the factual informationExample I will include my reservation confirmations photographs while I was there on the scene video recording business cards and documentations that I took with me the whole shooting match
Got a mysterious call from a individual who claims they work for enterprise rental car damage recovery. The location I dropped the car off said there was no damage. Also checked the phone number of the collector and it's not listing enterprise anywhere on caller ID
INTEGON NATIONAL INSURANCE COMPANY located in new jersey PO BOX 6580, SADDLE BROOK, NJ 07663/800-848-1777 FAX 201-368-8692 and Enterprised rental car agency located at 80 Medford ave. Patchogue ny 11772 phone 631-447-5900. I was authorized to have a car until the settlement was done. I rent a car from the day of the accident on November 20th,2017 to December 13th. Enterprise received a payment from Integon in the amount of $959.76 and they claim that was not the agreement and instead of dispute directly with Integon they substract the $229.68 from my personal credit card without authorization. I want my money back what I have to do?
When I picked up the car on November 29, 2017 at around 5:54pm, the Enterprise representative named Leo went over the car with me however he didn’t point out the 6 to 7 inches scratch at the bottom of the driver side of the car. During the “walk around” I did not notice the scratch, mainly due to the fact that when I picked up the car it was in the evening around 5:54 pm (winter time) and this location has a very dark parking lot. Leo had a flash light and he just quickly perused the body of the car pointing the light downwards standing up which the scratch will not be visible unless you kneel down and look underneath the side of the car and you really have to look closer and touch the scratch to confirm that it was there.
I also mentioned to Leo all the big scratches on the front bumper and small scratches on the rear bumper and the one in the front bumper is really big, but he said it was “normal wear and tear” and not to worry about it.
He also mentioned that as long the damages are around the bumpers and bottom of the car, I don’t have to worry about it because those are considered “normal wear and tear”. Leo then showed me a chart that have a coin diagram and said that as long as the scratches and the ding are not bigger that the coin then I don’t have to worry about it.
Upon returning the car on December 6, 2017 at around 6:13pm, the Branch Rental Manager named Nikole Ramos performed “walk around” and this time she also used a flashlight pointing the light on an angle immediately and directly to the scratch at the bottom of the driver side of the car and said to me that I damaged the vehicle. I looked at the location of the scratch and I repeatedly said to her that how did she immediately know the location on the vehicle where to point the flashlight and what angle to point the flashlight to make the scratch visible. She also mentioned that she doesn’t even have to look closer to see it. It felt weird because she already knew where to look without even completing the whole inspection of the vehicle and the whole time she emphasizes on that particular damage without checking the whole vehicle. I even have to show her the very big scratches in the front bumper but she is determined to get me on the bottom one. My instinct tells me there’s something fishy about this person, so I asked her why did she already know where the damage is and how to point the flashlight in an angle if she doesn’t have a knowledge that the scratch is a pre-existing damage. So, I looked at the scratch while she’s pointing the flashlight but I couldn’t even see the scratch not until I came closer, kneel down and look up because the scratch is under the side of the car and touched the scratch, that’s the only time I can tell it was a scratch. The scratch which looks like a line about 6 to 7 inches of size. I repeatedly explained to her that we didn’t damage the car and it seems like it’s already been there when we picked up the car and the scratch is related to the existing big scratches at the front bumper that she said I am not responsible for. I also emphasized to her that when Leo did the “walk around” with me when I pick up the car he didn’t do the inspection the way she did it. I repeatedly explained to Nikole that Leo didn’t point the flashlight in an angle like she did and Leo pointed the flashlight downwards and basically just walking around and not pointed the light on both bottom side of the car. That only explain something is fishy and it seems like an entrapment to make me a victim of fraudulent claim of something that I didn’t do and entrapment to make me responsible for a pre-existing damage to that car.
After a long argument, Nikole started processing the payment, she said that my total payment due is $500 plus tax and I was so surprised when she said this because I got an authorization from my insurance company when I picked up the car. In fact, Leo spoke to Wes from Geico and noted the authorization on the computer records. She didn’t even bother reading my contract she just adamant to get my payment. Then she finally read and saw the note on the contract and she said that they didn’t actually get an approval from Geico and said that I have to pay the $500. I immediately dialed Geico because they were about to close and got Wes on the line and I gave Nikole my phone to talk to Wes. So, Wes told Nikole that since it was not through their normal accident claim, they have to provide Enterprise a charge account number for a Mechanical Breakdown coverage, which again Wes had provided Leo at the time I picked up the car. I was extremely disappointed in the customer service treatment I received and the uncompromising way of the manager’s attitude. She didn’t even verify my insurance coverage and just want to charge me for the whole amount of $500. When she finally verified my insurance coverage and got all the paperworks done, she printed the documents that has the details of the damage for signature but I told her that I’m not signing the documents because I’m disputing this false claim and I think an insurance fraud they are commiting. Then she said that since I’m not signing the document, she will not give me a copy of the damage claim document and instead she gave me a copy of contact information of Enterprise Damage Recovery Unit and said that I can talk to them and dispute the claim. Then she told me to pay the $300 deductible for the damage and I told her to send me a bill and I’m not paying it because I didn’t agree with the damage claim. She insisted and said that I have to pay the $300 because that’s what I signed in the contract. I reluctantly agreed to pay but since I was so tired and I just wanted to get over it. But I asked her to put it in writing that my payment is not a proof of that I am agreeing or accepting that I damaged the car. She refused to put it in writing and told me that I am responsible to pay the $300 because it’s in the contract. I left and as soon as I got home I checked the contract that I signed electronically that they e-mailed me and it doesn’t say anything about the $300 deductible. She totally tricked me on that one, so I am calling my credit card company to dispute the charge from Enterprise.
On December 7, 2017, I verified my contract and the receipt they provided me. The starting mileage was 41,929. In the receipt, Nikole had put miles driven as 2,278, which is a lie and very impossible. We only use that car to go to work, which is from Corona, California to Anaheim Hills, California for 8 days. Per working day it will accumulate about 30 miles (back and forth) X 5 working days = 150 miles, even if I drove the car on the weekend around Corona and Orange County for another 300 miles just because we didn’t go anywhere other than Orange County the whole 8 days. So, with the discrepancy in the mileage, I decided to contact Enterprise in Corona/Sixth Street at 2:15pm today, December 7, 2017 and I spoke to Jonathan and I asked him to verify the mileage of the Hyundai Elantra that I returned last night. He said that the record in the computer says 44,207 miles which matches the 2,278 miles that Nikole had type in my receipt. So, I explained to Jonathan that I believe the miles driven of 2,278 is a mistake, so I asked him nicely to step out in their lot (this location is not very big) and verify the current mileage on the car.
So, Jonathan finally asked my name and the license plate number of the car, then he said that the car that I returned last night is currently in the shop. I was very surprised when he said that the car is in the shop, so I explained to Jonathan that this inconsistency in the mileage may likely get them in trouble, so I asked him nicely again if he can contact the shop to ask for the current mileage of the car. I was able to persuade Jonathan to call the shop and he put me on hold for about 2 minutes and told me that he spoke to the shop and said the current mileage is 42,207 minus the original mileage of 41,929 is 278 miles usage. On my record, it says 2,278 miles driven, they advertently added 2,000 miles to the car. Then I asked Jonathan why is the car taken to the shop, he said they’re doing repairs because I turned it in damage last night. I told him that the damages are still under investigation why would they start the repair, he said that they don’t want to lose money while the claim is being investigated. He said that they took some pictures of the damage before they handed over the car to the shop. I told Jonathan that the car wasn’t wrecked, it’s completely operational and the only damage it has when I turned it in last night that they’re allegedly claiming to be my fault was the scratch at the bottom of the driver side. So, I asked Jonathan if it is truly in the shop and he said yes, so I said if I stop by tonight I will not find that same car on their lot. Then he became defensive and said that they have a lot of similar cars on their lot and he will not answer any more questions.
Have rented many times from Enterprise. My personal car set to go to body shop . So I reserved one at this location was only 3 miles from body shop. Went to pick up rental, denied because I was using a credit/debit card. Everything was set in advance but this blew my whole day. So I drove to Enterprise in Gastonia nc 35 miles away . They rented me a car on my credit/debit card no problem. However with no reservations had to take what was available. Car needed for a week to ten days. Cost me a day plus an additional 160.00 for rental. .. is Enterprise all one company or each one make up there own rules.. my card has never been refused for debit or credit ever until this transaction.
I am currently on holiday in Israel with my elderly mother and three year old granddaughter. I made our reservation from the states and Eldon Transportation LTD, the Israel/Enterprise affiliate sent me my billed amount in an email.
The original rental voucher says that their mandatory Liability Damage Waiver will be $56.66.
When I arrive in Israel to pick up the vehicle, I was informed that someone made a mistake and the amount for the mandatory Liability Damage Waiver is $338.69. Add that to the optional Collision Damage Waiver of $169..34 (this price stayed the same by a few pennies) and you have a whopping total of $508.03.
This is truly a scam. When we landed and went to the counter we had two options; pay the outrageous rate that wasn't on the original voucher, or scramble around to figure out how we were going to get to our destination with my senior mom and three year old grandchild, luggage in tow. The third option wasn't viable; because the other car companies said that if I didn't place an advance reservation, I'd pay a lot more money.
Please beware when you rent from this company.
My car was hit in the Mall parking lot, and it was all other people's fault. His insurance company understood it is all their customer's fault, the agent told me they will take care of everything for me. I do not need to pay anything to fix the car and I can rent a car when my car is at shop. They called the Enterprise in Berwyn, and I went there to pick up a rental car.
A gentleman called Andrew welcomed me, and asked me some questions, he asked whether I have car insurance. I told him I did have state farm, but I am not sure whether it covers me for a rental car( later I found out state farm covers me for a rental car). And I also told him this accident is all other people's fault, I really do not need to pay anything myself. Andrew said to me "maybe you can use our insurance". I do not know what that means, I emphasized I do not need to pay anything. Later he asked me to sign a contract, I went through every page and signed, there was no where mentioned money related things. I think everything should be set for me. Andrew asked me to give him my credit card just in case for damage.
I used the rental car for about two days, and a while later I saw there was $43 charges on my credit card. I called them about this money, the guy on the phone suggested me to call my own insurance. I called State Farm and they told me my insurance should cover me if I use a rental car, that charge was added by Enterprise, they will not pay for me. I called the insurance company of the other person who handled my case, they refused to pay, either. I called Enterprise again, this time a lady told me I bought their optional coverage, what is this coverage works, etc. But this information was never mentionied by Andrew the first time. I did not remember I see money like thing in the contract. They told me they found the contract I signed on that day, and the pay rate informaton is in the contact.
If this informaotn was provided the fist time, I will definitely say no to this optional coverage. I told them I should not pay anything myself, but I ended up paying $43 to them. I feel this is very trapping contract. I tried to explain to their manager for refund, but she refused. I tried again, people said we will give you a call back. But they never called me back. I found this Enterprise really sucks. Please stay away from them.
I recently rented a vehicle from enterprise because my car was in the shop and needed transportation for work. I rented the car for about 4 days initially but my job that i was doing took longer than expected so i was calling them on a daily basis renting the vehicle for more days which was fine according to my sales woman. Then in the morning i wake up and the car is gone. I happen to be in the city i work in and know there is an enterprise down the street. i walk by and see the vehicle all shiny and pretty liked they had just cleaned it (this was about 3 hours after i had noticed it gone. i just got a letter in the mail saying that there was body damages with shoddy pictures of crazy dents on the side of the roof and that i owe them $585 in damage repair!! i never hit or touched anything with that car because i wanted my $300 deposit back... what do i do?
On 1-4-17 I purchased a Ford Expedition from ENTERPRISE CAR SALES, in Duluth Ga. from Mitchel Kochuyt, Sales Rep. and Letitia Evans, Manager. When you purchase a vehicle from Enterprise Car Sales they offer a 1 week return option for any reason whatsoever. 2 days after I noticed an exhausted leak that was producing a ticking sound, so I returned the vehicle to Enterprise. they put me in a rental and kept my vehicle for over 1 week. They called and said my vehicle was ready to be picked up. They repaired nothing, they returned my vehicle with the same problem. I have a video showning this problem is so obvious that anyone who looks under the vehicle can see and hear the problem clearly. Now because I had vehicle for than 1 week they refused to tkae the vehicle back. i just picked up my vehice from dealer and the repair cost was $ 1,750.00 to repair hte same problem they said does not exist. the onle reason htey put you in rental while do nothing with your vehilce is so they can wait out grace return period. THEY DO NOT STAND BEHIND WHAT THEY SELL. I now have to hire a lawyer on top of the repair cost. Now they will not return any phone calls or even discuss this me. DO NOT BUY A CAR FROM THESE PEOPLE THEY WILL NOT MAKE GOOD ON ANY PROMISES OR WARRANTIES.
Their warranties and promises are worthless. They will make good on any of it!
I rented a vehicle at the Pharr Texas Enterprise Car Rental location on June 15 and declined the Enterprise insurance because I currently have full coverage on my current vehicles would cover it. They were very persistent that I buy the coverage but I still declined. I went through the initial inspection and noticed some scratches that were documented by a female employee and that the vehicle was at half of tank of gas. I drove the vehicle once to work and the rest of the time it was in my driveway at home. I turned in the vehicle 2 days later with a half tank of gas. The person checking the vehicle in was the Interim Manager who squatted down and gave the vehicle a thorough inspection. He advised me there was some damage to the driverside rear quarterpanel above the wheel well. I contested it because I am 100 percent certain that damage was there but missed by the female employee and myself during the initial inspection.
The manager's response was I was still at fault and responsible for the damages. I argued to no evail that the intilal inspection and the return inspection were not conducted the same and even the position of the vehicles was different. They are backed up against metal railings and bushes so squatting down to check for damages from the rear was not possible. I received a call from my insurance company today advising me that Enterprise had started a claim for damages. I see false claim after false claim and notice a trend for this scam. Its very apparent that if you decline their insurance they will find some kind of damage you will be liable for. Something has to be dine about this!!!
I rented a car from enterprise rent-a-car on 12/16/2016 at my local branch S.F and on my way to L.A my car broke down on the freeway, It just died it wouldn't move but the mortor was still runnig it made some noises like the rear tires did not turn but i manage to get off the freeway luckly it was near a off ramp, Repoted the probelm to interprise the person on the phone sid that the couldnt do nothin till the next day these was at 6:PM and luckly ther was a motel rigth ther so i rented a room i called again 11:PM, Someone else on the phone told me that he will send a tow truck to pick me and the car to get an other veicle the tow truck driver couldnt find the problem with the car he manage to load the car on the truck and took the car to LAX the only one open at 3:AM, Pick up the replacement car nobody to check the car at 3:30 AM and the person at the desk said these the only car we have a really dirty and crapy litle car She just give me the keys and said here you go, So i left did my business and retuned the car to my location and i told the manager at the desk in San Francisco the problems i had with car and my trip and she was very courteous and dismiss all the charges, Wish i was not specting, 12 days later i got on the mail a bill for $1,578.
88 for damages that i didn't do a body damage plus a mehanical damages that the car had a (RECALL FROM FACTORY) I have all the paper work to prove it , But because i was the last person using the car it was my responsability to pay for it, Totaly wrong, I got a attorney to sue for damages and time waisted in all the research i have done I have contacted the T.V station to make a report on these escamers because olot a people have been scam I have told my family and friends my horror story not to rent from enterprice or dollar they are the same.
This is the 2nd time Patrick and Kayla made fun of my disability and then they both made threats this is horrible place to go and how they treated us and you call there regional manger David Barron he is aware of it the first time it happened and doesn't care it happened again and now I had to go higher because making threats and discrimination toward a customer is wrong . It's being taking serious on my end
On June 27 2017, I made an online request to rent a car from Enterprise from July 3rd 2017 to July 9th 2017 for a nissan altima or similar. My husband received a call from Assistant Manager Kathryn Willimas at Enterprise Location 2400 N Powerline Rd Pompano Beach Fl on July 2 2017 regarding the rental request and offered him a free day and a free upgrade to an suv. My husband accepted the offer and picked up the car one day earlier, The company took 561.11 from our debit card and normally we return the vehicle we get our 200.00 deposit this time.
However when my husband returned the car this last Sunday July 9th 2017 we were advised that we were not charged the 200.00 deposit so we would not be gettting any money back, So let me get this straight so if we paid the deposit we would have been charrged close to 800.00 for a 6 day rental on a nissan altima. I received a call from John from this location after being promised a casll from a regional or upper managment. Apparently he must think we are stupid. He also started arguing and talking over me if I started to make any sense or asked why the rates are so high, John claimed that it was for the 4th of July Holiday. A complete lie because I noticed on my bank statement that the charge for last month for 4 days for the same size car was 718.00 before the return of our deposit. John insisted that he could prove that my husband always asked for full insurance coverage and that was another lie as my husband informaed me that he alwasys asked for basic coverage,
I am waiting for a communication because of this complaint and the other complaints that I did with send a complaint to the ceo, did the better business bureau and yelp. My husband and I are heart patients as well my husband is a cnacer survivor and on disability, Anyone who wants to get a lawsuit going email me @ or send a direct message on twitter to
Appalling service, their car leaked OIL on my driveway and they tried to say i hit something(I'd only driven it 12 miles!!!!)
VP was supoosed to call(HE DIDN"T)
Area manager STeve Montoya(714 624 7668) called. He was full of it, apologies, he was going to make it all right. Gave me his personal cell phone #(714 xxx xxxx) Told me i would be hearing from a couple of companies who would come out and give an estimate to remove the oil.
Told me to call him if i had ANY concerns(HIs number is ALWAYS BUSY!??)
Not heard a WORD from anyone in over a week!!!
USELESS Enterprise! You used to be good. NOT ANY MORE. GO HERTZ!!
If you are going to lie to your customers you need to get BETTER at it!!
IN 2015 ENTERPRISE GAVE ME A TOYOTA RAV 4 RENTAL THAT SMELLED MILDEW INSIDE WHICH I BELIEVE CAME FROM THE AIR CONDITIONING NOT DRAINING PROPERLY. IN ADDITION THE CAR LEAKED OIL ON MY DRIVEWAY.
THEY ALSO REFUSED TO REFUND ME ANY OF THE MONEY PAID TO THEM
IT IS MY BELIEF ENTERPRISE WAS MORE CONCERNED WITH LOSING MONEY BY TAKING THIS VEHICLE OUT OF SERVICE TO REPAIR THE MILDEW PROBLEM AND OIL LEAK THAN WITH WHETHER THEY WERE PROVIDING DECENT RENTALS TO THE PUBLIC.
Enterprise is a racist business. They'll insist on nonwhite people pay additional insurance, especially at MotorCity Colorado Springs. I used to rent exclusively from them - NEVER AGAIN!
Rented car from one location went over pre exsisting damage. Pointed out something on front of hood was told it did not warrant being written down. (We have witnesses, had people with us both times) Dropped off car at a different location was told the damage was from us, and that we would be billed. We told them what the other location had told us, and where dismissed. We were sent a bill for over $900 , when we refused to pay and told them multiple times what happened were were told there was nothing they could do. Now bill sent to bill collectors. No matter what we say or how many emails we send being told we are responsible. Damage is on hood next to spot where hood is open and closed. Found out there was ten days in between our rental and last rental.
Lexus dealer provided me an Enterprise Car Rental due to a recall. Rented a truck for several months. Got a small scratch on the door when I was parked in a parking lot. Got a $200 repair quote from an auto body shop. When Enterprise asked me to re-sign papers after a month, they noticed the scratch and literally seized the vehicle. I objected on the grounds that the rental was not yet completed and that I planned to have the scratch repaired prior to turning it in. The location manager refused and would not permit me to speak to a supervisor. I wrote to the CEO and got no response. The repair bill was sent to me recently for $964.
They charged $691 for the repair, including $156 for paint and $530 in labor. Then, they tacked on $152.95 for loss of use (my auto body shop would take one day) and $69.10 for "Diminishment of Value". Enterprise claimed that I had no right to repair the vehicle myself, and that somewhere buried in the multi-page, illegible contract there was a statement to this effect. I would understand if a car was damaged severely or significantly mechanically damaged that they would want some say in the repair, but I believe that Enterprise's practices are predatory, unfair, and dishonest. They should have allowed me to at least get quotes from acceptable body shops and to have completed the repair before turning the vehicle in. They clearly are using this detail in their contract to take advantage of the consumer and charge 5 times what a repair should have cost.
They rip off money this car rental location has a hidden fees and lie and use bad words please dont rent a car from this location especially if you are short with money when rent a car they didnt tell when to return the car and when i return the car the real story came in a week they charge two time they took $353 top of what they took from me and extra $500 tell me when i return the car they will refund me but never refund me two time one security deposit $250 has passed 30 days didnt get the check waiting for the second one they threat me if i do take legal action they take serious action i cant do nothing because of back ground and regligion they hate my name i will forward this to attoerny general office and u.s.department of justice civil right for state and federal legal action
i want my $353 back and security deposti $ 500 plus legal and court cost i am demanding $5,000 damage civil damage and ask the attorney general office to take criminal action
I rented a car from enterprise rent-a-car because this is the company geico uses. they sent a letter of damage to rental car of whick there was none. this happened to me years ago. the very same thing. i reported it to geico and said i was hiring an attorney and never heard about it again but apparently, they don't keep a file on people they haved tried to scam in the past. i am reporting this and filing a claim with the class action law suit that is in effect with this compainy. i will hire a personal lawyer if it is necessary
I sent the following email 2 weeks ago to Enterprise's Damage Recovery Unit and I have not received any response. I feel that it is important for people to know the type of business that they are dealing with prior to using them. This email is in regard to a claim (# 09780985) made by Enterprise Rent-A-Car. I dispute this claim made against myself, George Welsted. I will provide details of my experience with Enterprise and reasons for my dispute in the following paragraphs.
I rented a car from the Enterprise location on Spenard Dr in Anchorage, Alaska on 9/20/16 (reservation # 2008320493). My check-in process went smoothly, for the most part. I waited for approximately 30 minutes while the Enterprise representative took my information and cleaned/washed a vehicle. I was told that I would receive a free upgrade to an SUV from a Full Size car as there were no other vehicles ready at that time. When the time came for me to take possession of the vehicle (2016 Ford Explorer), the vehicle was wet from its recent wash as it had not been dried. No damage was apparent from my inspection nor the attendant's inspection of the vehicle. I declined the various coverages offered by the attendant. I returned the vehicle to the same Enterprise location on Spenard Dr in Anchorage, Alaska on 9/21/16. Again my check-out process went smoothly. The process took approximately 10 minutes. I parked the vehicle around back of the building and I was told that was an acceptable place to park the vehicle. The attendant left me and my wife in the office portion of the building while the attendant went outside to "check out" the vehicle. The attendant returned a few minutes later to tell me that I was "all set." The attendant offered to print a receipt. I accepted, the receipt was handed to me and I left the Enterprise location, on foot, to my hotel.
On 9/30/16 (9 days after returning the vehicle) I received a voice message from Mike (at phone number 1-907-248-4496) from the Enterprise location on Spenard Dr in Anchorage, Alaska. The voice message stated that the vehicle was "checked in" and a rock chip was found in the driver's line of sight on windshield of the vehicle. The voice message also stated that the windshield would need to be replaced and requested that I call back to discuss the damage to the vehicle. I called the office back (at phone number 1-907-248-4488) at 7:07pm EST and had a 4 minute conversation with Mike. During this conversation I denied damaging the vehicle. Mike told me that the vehicle was recently driven by an Enterprise Representative to a local automotive shop for a routine oil change. Mike also told me the automotive shop noticed a chip in the windshield and notified the Enterprise office. Mike took some information from me and told me that I would be notified by Enterprise regarding this claim. On 9/30/16 I was charged $500 by "Enterprise Rent-A-Car Anchorage AK" on my Mastercard ending in ****. I was not notified that I would be charged nor did I consent to be charged. I received a letter from Enterprise on 10/11/16 requesting my insurance information to pay for this claim. This ends my experience thus far with Enterprise Rent-A-Car.
I reject this claim made against me. I returned the rented vehicle with no damage. I believe it is unreasonable to declare that I am responsible for the stated damage. I provided the following reasons for this statement: 1) The attendant checking in the vehicle noted no damage. 2) No employee of this Enterprise office noted any damage to this vehicle from 9/21/16 to 9/30/16. 3) The employee driving the vehicle to the automotive shop did not notice a "rock chip in the driver's line of sight." 4) It was clearly stated to me that the vehicle was driven after my return of the vehicle. Damage could have occurred to this vehicle at anytime after the vehicle was returned by me. This includes, but is not limited to: while the was parked at the Enterprise parking lot after 9/21/16, when the vehicle was presumably moved/washed and/or detailed, when the vehicle was driven to the automotive shop by an Enterprise Representative, or at the automotive shop itself. I expect this claim to be dropped immediately and the $500 returned to my credit card.
This may be the worst rental location there is. I have used Enterprise many times in different cities, but the Feasterville PA location is by far the absolute least professional location. I was iinvoved in an acciddent and rented a vehicle from Enterprise. I was paying for the rental and agreed to pay the $20/day for the damage waver. Once the Insurance company auumed responsibility of the vehicle, it was then their responsibility to pay for eveything. If I would have been given the opportunity to use my own personal insurance, I would have. Needless to say, they never bothered to contact me once until the insurance company stopped paying. They informed me on multiple occassions that the vehicle contract must be renewed every 30 days by law. Both Matt and Sam stated this to me on numerous occasions and I have the conversations recorded and documented. I never agreed to pay the $20 after the first week, I never renewed the contract after 30 days, and I never saw ANY damage to the vehicle. In fact, I washed the car once a week and took very good care of the vehicle. Yet, Enterprise decided to file a claim and charge me. They stated that if it went through my insurance I would have had to pay $500. I never saw any damage, I was never presented with that option. Instead, after I specifically stated to them to NOT charge my card, they went ahead and charged me $2082! I contcted my credit card company who agreed that this was an unauthorized charge. They also proceeded to slander the name of the company who was fixing my car and paying for the rental after the insurance company.
If you are considering renting a car, use ANY OTHER LOCATION except for the Feasterville PA one. Sam who works there is incompetent, rude, verbally abusive, and has actually comitted fraud by chargin my card and filing a claim without notifying me.
In the morning of Oct. 2nd, I went to pick up my reserved car at Enterprise in downtown Berkeley. I bought a liability insurance but DECLINED the Damage Collision Waiver (CDW) sold by them because my credit card provides primary car rental insurance. After filling out documents, the male agent brought me to the car and asked me to check if there is any obvious scratches on the car while he was checking the gas inside of the car. I looked around and pointed out a few small scratches to him, but he said those are fine.
The next day, in the morning of Oct. 3rd, when I returned the car, the female inspecting agent looked around the car carefully and she almost ended up not finding any damages. While the inspection was almost over, she suddenly bent down and said that the passenger’s side rocker panel, which is the car frame on the passenger's side undercarriage, was dented and said I need to pay for the damage. To be honest, I can’t tell if it’s called a dent or not since I have never paid attention to the undercarriage.
Because the dent is only on one side of the undercarriage, it’s not likely due to bumps on roads. I’m very confident that the car didn’t bump into anything during my drive. However, she claimed that since I can NOT prove that the dent was there before driving off, I’m responsible for the dent. (Lesson learned: Not only check the car but also undercarriage before driving off. Have better take pictures of the car since you don’t know if you will be blamed for anything that you may not have done while returning the car.)
I ended up compromising since I did NOT check the UNDERCARRIAGE of the car before driving off and my credit card insurance will cover it. When I went back to ask for photos and accident report for my insurance in the afternoon of same day, Oct. 3rd, the male agent told me he can’t provide me these since it will be taken care by some other “professional” staffs.
However, after looking up online, I just realized it could be a scam since so many people are accused by the same issue repeatedly from Enterprise. The plausible scenario is that they know a normal person would not look for the undercarriage of the car, and they can pin it to someone who doesn’t buy their Damage Collision Waiver, so that they can save their cost of repairing without reporting to their insurance company. It’s hard for me to believe that these kind of tricks are used by a company like Enterprise. Will avoid renting a car from Enterprise in the future. If I really don’t have a choice, I will inspect the car very carefully and take photos before driving off. Don’t forget checking the undercarriage.
Enterprise car rental is charging me extra days, because I dropped off the car during closed business hours and although they confirmed the car was returned when I said it was, No one opened the door and looked inside for the key that was between the front seats in the console cup. In plain view, there argument is that the car was out of service for 5 days and I need to pay up... I have a seven yr old granddaughter could figure out how to open a car door and see if the keys were in it.
I rented a car for two days from Enterprise Car Rental in Jacksonville FL. The car had over 32,000 miles, scratches on the exterior and stains on the interior along with obviouse wear and tear. Prior to taking the car I did a walk-around to look for damage. When I pointed out the scratches, the agent said they did not matter as long as they did not go though to metal. I put 200 miles on the car and returned to the Jacksonville Airport location. At the airport, the staff stooped over at the front grill and pointed out that the black plastic grill had damage to it. It was on the lowest rung of the black plastic grill and is difficult to see whithout stooping over. The damage did not occur while I had the car because it would have had to occur when the car was moving and I would have heard it. I am certain the damage did not occur when I had the car. Enterprise has sent me a bill for $811 for repaiir, loss of use and loss of value - for minor damage to the lowest section of a plastic front grill on a car with over 32,000 miles, scratches, stains and wear and tear. The bill included dramatic pictures of a car with the bumper pulled away from the car and another poor quality photos of the grill that is incongruent with the photo I took at the airport when they pointed out the damage. It appears that have sent me photos of a different car. I have asked Enterprise repeatedly about the photos and they have not addressed it. The manager at the Jacksonville Enterprise told me the Loss Recovery Department would be transparent and provide me documents showing there was no reports of damage to the car when it was rented. Enterprise has not sent me the requested documents. They are not threatening me with taking the bill to collections which will damage my credit rating. Enterprise has also not addressed my complaint that when I did the walk around pre-inspection of the car, the car in a garage with the front end close to the wall which limited my ability to see low on the front grill. You have to stoop to see the damage or stand back 4 feet or more. I firmly believe Enterprise is charging me for damage that was pre-existing on the car but I was not able to see it as it was so low on the front grill and my view of the front grill was limited by the car being parked in the car with the front close to the wall.
They said I damaged the car. after my inssurance, numerious photos, and witnesss. we all agreed there was no damage to the car. THEY SAID I DID, AND I AM GOING TO PAY..........THEN
They JUST charged my credit card.
1. 250.00 deposit
2. 500.00 damage
3. 617.00 damage
4. credit 108.00
5.0 rental 147.00
= $1,406.00
for a $147.00 rental
RUN RUN RUN - there are a lot of places to rent......Please do not go here