On May 11, 2016 i purchased a 2011 Toyota Prius from Encore Motors of Sarasota, Fla. The vehicle was being auctioned on ebay, and prior to the auction I asked the Daniel Lussier, the internet sales manager several questions regarding the vehicle before i bid on it.
I asked Daniel if the car had been involved in any accident at all, his written response was no. No accidents. I also asked if the car engine had been serviced, he indicated that all units are carefully detailed and serviced before delivery.
I asked to have the oil and oil filter replaced before i picked up the car, and Daniel indicated that he would make sure that the car would be serviced completely so that i would not have any problems driving it to my home in California. He even made fun of my wife request to have enough oil in the engine.
I drove away around midnight and proceeded to drive west to California.
By the next day i decided to check the engine oil, and the oil crankcase was bone dry, the dipstick was very hard to remove since someone pushed it all the way in. I finally managed to release the dipstick and that is when i realized that the car needed oil very badly, and i was not near any store to take care of it. I finally bought oil at a Walmart store in Orlando, and filled up the crankcase.
As i was driving home, i noticed that the lower left side of the rear bumper was becoming desengaged from the upper portion because of the road vibration, i had no other way to fix the problem, so i had to reatach the bumper every 30 miles or so to prevent it from falling off completely.
I contacted Dan Lussier and reported all the problems that i was experiencing while in Tallahasee, Fla. He said that i could bring the car back to their dealership in Sarasota, but he would not commit to pay for my time on the road or my expenses to pickup the car at his dealership.
I told him that i would have the car checked at a reputable body shop as soon as I got to my home in CA. I went to Class auto center in Long Beach, Ca., where i got a preliminary estimate of $4,984.04 to fix the problem that was caused by a major accident that the car was involved in. I have not been able to have Class auto center take the rear bumper apart because they cant even guarantee that it can be reattached after it is removed from the car, and they will not remove the bumper from my car unless i pay the shop the cost to remove and inspect the damages.
Encore Motors of Sarasota, Fla is a a very shady dealership, they are totally irresponsible, and people should know the type of business practices that they are involved in. Buyers beware!
Encore Motorcars of Sarasota, Inc. Reviews
On May 11, 2016 i purchased a 2011 Toyota Prius from Encore Motors of Sarasota, Fla. The vehicle was being auctioned on ebay, and prior to the auction I asked the Daniel Lussier, the internet sales manager several questions regarding the vehicle before i bid on it.
I asked Daniel if the car had been involved in any accident at all, his written response was no. No accidents. I also asked if the car engine had been serviced, he indicated that all units are carefully detailed and serviced before delivery.
I asked to have the oil and oil filter replaced before i picked up the car, and Daniel indicated that he would make sure that the car would be serviced completely so that i would not have any problems driving it to my home in California. He even made fun of my wife request to have enough oil in the engine.
I drove away around midnight and proceeded to drive west to California.
By the next day i decided to check the engine oil, and the oil crankcase was bone dry, the dipstick was very hard to remove since someone pushed it all the way in. I finally managed to release the dipstick and that is when i realized that the car needed oil very badly, and i was not near any store to take care of it. I finally bought oil at a Walmart store in Orlando, and filled up the crankcase.
As i was driving home, i noticed that the lower left side of the rear bumper was becoming desengaged from the upper portion because of the road vibration, i had no other way to fix the problem, so i had to reatach the bumper every 30 miles or so to prevent it from falling off completely.
I contacted Dan Lussier and reported all the problems that i was experiencing while in Tallahasee, Fla. He said that i could bring the car back to their dealership in Sarasota, but he would not commit to pay for my time on the road or my expenses to pickup the car at his dealership.
I told him that i would have the car checked at a reputable body shop as soon as I got to my home in CA. I went to Class auto center in Long Beach, Ca., where i got a preliminary estimate of $4,984.04 to fix the problem that was caused by a major accident that the car was involved in. I have not been able to have Class auto center take the rear bumper apart because they cant even guarantee that it can be reattached after it is removed from the car, and they will not remove the bumper from my car unless i pay the shop the cost to remove and inspect the damages.
Encore Motors of Sarasota, Fla is a a very shady dealership, they are totally irresponsible, and people should know the type of business practices that they are involved in. Buyers beware!
Mario Figec