An allergic reaction and asthma attack sent me to the ER at St Mark's Hospital in Salt Lake City. I had just recently received my insurance card and called to find out where I could go that was in-network and have them my insurance card when I went in.
I later got a bill for "emergency evaluation & management services" from Em Phys Integrated Care (EPIC) stating that immediate payment was required and at the bottom was a message in allcaps "WE HAVE BILLED YOUR INSURANCE COMPANY AND THEY HAVE DENIED PAYMENT. CONTACT YOUR INSURANCE COMPANY FOR AN EXPLANATION IF YOU FEEL THE CLAIM SHOULD HAVE BEEN PAID."
I contacted my insurance company and they have not been billed for this claim. I have received a second letter and the insurance company still has not been billed. I have been unable to call Em Phys Integrated Care (EPIC) during their business hours. I have to try get through during my own work hours and my breaks are limited. My other options are to pay by check or credit card by mail or pay online. Neither option allows for insurance information. The website doesn't look like a real payment portal and the url looks suspicious. I have no way to give them my insurance information except to take time off work to deal with them over the phone.
They are lying about billing my insurance company and demanding immediate payment. The way they have things set up it looks like they are billing patients directly first so they can double bill.
I'm afraid this is going to hurt my credit. I'm afraid I could have my wages garnished for something that should be mostly covered. This could destroy my life. I can't even verify that the "emergency evaluation & management services" are even valid charges. Other bills from the emergency visit have been billed to my insurance just fine and my deductible is significantly less than the bill. I feel like I am really being taken advantage of and have no recourse.
Emergency Physicians Integrated Care LLC. Reviews
An allergic reaction and asthma attack sent me to the ER at St Mark's Hospital in Salt Lake City. I had just recently received my insurance card and called to find out where I could go that was in-network and have them my insurance card when I went in.
I later got a bill for "emergency evaluation & management services" from Em Phys Integrated Care (EPIC) stating that immediate payment was required and at the bottom was a message in allcaps "WE HAVE BILLED YOUR INSURANCE COMPANY AND THEY HAVE DENIED PAYMENT. CONTACT YOUR INSURANCE COMPANY FOR AN EXPLANATION IF YOU FEEL THE CLAIM SHOULD HAVE BEEN PAID."
I contacted my insurance company and they have not been billed for this claim. I have received a second letter and the insurance company still has not been billed. I have been unable to call Em Phys Integrated Care (EPIC) during their business hours. I have to try get through during my own work hours and my breaks are limited. My other options are to pay by check or credit card by mail or pay online. Neither option allows for insurance information. The website doesn't look like a real payment portal and the url looks suspicious. I have no way to give them my insurance information except to take time off work to deal with them over the phone.
They are lying about billing my insurance company and demanding immediate payment. The way they have things set up it looks like they are billing patients directly first so they can double bill.
I'm afraid this is going to hurt my credit. I'm afraid I could have my wages garnished for something that should be mostly covered. This could destroy my life. I can't even verify that the "emergency evaluation & management services" are even valid charges. Other bills from the emergency visit have been billed to my insurance just fine and my deductible is significantly less than the bill. I feel like I am really being taken advantage of and have no recourse.