I tried to cancel with them got put through three different people as well as fill out form on line and left messages told me call me back in 72 hours well it has been since nov 11 and today dec 7 so if you feel need to sign up good luck getting out of it ..
Too much money in it now to quit. Need you all to contact me please at [email protected], even if you are no longer affiliated can you please contact me?
I cancelled my website (by email) on July 26. It is a 2 step cancel so I called. I was on hold over 30 minutes. I can't just sit on a phone forever waiting on some one to decide to answer. I called several more times each time waiting at least 10 minutes (most of the time much longer). I emailed to let them know they are not to charge me and told them of the times I called. I got an email from Nathaniel wanting to help me with my website. I said I want it cancelled. He said he couldn't cancel it but to call and he could help me get it set up. I told him if he could not cancel then he is not the one I need to talk to. Fast forward to August 3. They charged me for the hosting fees. I am on hold as we speak (now at 25 min and 38 seconds and still holding). I plan to file a fraud charge with my card company as well as file complaints anywhere I can. I checked Nevada Secretary of State and don't see them listed as a business so I will be calling them too. I would strongly advise you NOT to use this company. There are much better opportunities out there.
Have paid this agency over 10k for a website developement they continually charge for upgrades that never work and their tech support is rude and threatining.
I have been trying for over a week to cancel my account. I emailed the form. And then kept missing the call from the "Cancelation Department". They are the only people you can talk to - to cancel the acccount. I kept leaving them messages. I am going to be billed again because I cannot "verbally" over the phone cancel to them. I called again today and was told the Cancelation Department is moving and will not be available until 10/3 - I get billed on the second. I requested a supervisor and was told unavailable - something fishy here?????
This company is a Rip-Off and not very professional. They charge outrages prices for websites. I only signed with them to get a Smart Living Account - never even used their website - which is not very good. Built my own.
Anyway - I do not recomend this website builder to anyone..............
Had anyone else had this problem with this company?
I used have their services and their design was crappy. So I designed my own website using Zen Cart. But now I am no longer a member of Smart Living Company I had never had one sale since November of 2015. So I recently shut down my Zen Car Website is just wasting my time.
I recently join emerchant club to open my online store through Smart Living a home decor and outdoor furniture and garden accessories wholesaler. I decided after a few weeks this was not for me and proceeded to their 2 step process to cancel my membership. First I was suppose to email them and then call the cancelation department which of course was always to busy to answer and I was directed to leave a message and they would call me back. I was assured today through their chat service they will call me back when I ask how many weeks I should wait I got no reply.
On Sept. 14, 2015, I paid $9.95 for the specials, 1st month and on Oct. 2, and Nov. 2, 2015, I paid $29.95, for the gift business hosting fees. The website itself is free, which offered 100-of the Smart Living Company (SLC) products that would cost the consumer $19.95 or less.
On Sept. 25, 2015, I spent $72.78 on the purchase of catalogs, to distribute.
On Oct. 6, 2015, I was contacted, offered and I accepted an upgrade that would allow me to offer 50-SLC products, of any price range and 25 non-SLC products. The cost of the upgrade was $595.00 and was to be made in 6-payments of $100.00 and the last $95.00. As of today, I have made 2-payment towards the upgrade. (The information of my confirmation # was 655748 for the upgrade and the receipt of the 1-st payment was emailed to me and now has mysteriously, disappeared.)
On or about Oct. 22, 2015, was when I first opened the store to the website and prior to and since, I have invited just over 500 to the site by means of word of mouth, business cards, emails, catalogs, and social media. As of today, the website has not produced 1-order.
I have contacted tech support with many issues, for the following reasons:
For about 2-weeks, I had not received the expected kit with the training manual, price list and catalogs. When I called one time, I was told that I would have had to request the kit and when I called again, was told, it was to have been automatic and they could see it was not sent and would be shipped out that day. This was a delay as it was finally received.
In the stores back office it stated in the mail box and showing that I am permanently banned from the site. I contacted tech support who told me this was a problem that lies with my internet service provider. All of the techs with eMerchant with the exception of 1-said they had never had this issue. The 1-said they have seen this issue with Google Fiber who is my internet provider.
I contacted my IS provider, who informed me that it would take approx. 5-days before they could look into the problem of the site, which resulted in me closing the store, during this time. The Internet provider disagreed and said the problem lies with the company that host the web-site and it is they, who can remove the block.
I called eMerchant tech support again, and told they were to route my complaint to another dept. to handle my problem and was told the hosting co. of the website is handled by a 3rd-party.
I then was told by the tech support of eMerchant, they now would check out everything and restore everything, stating this should take care of the problems and again, this took days to resolve. Again, this resulted in me having to close the store again. Afterwards, I then had to re-enter all of the information that I had previously entered that took a lot of time.
On the navigation key for the numbers to appear on the order form was originally set at 2 and then I had set it 102. The manual said that once set, how it cannot be set to a lower number, however, I went back to this place, to find it was set back again, to 2.
On the website I had 2-products in the carousal that did not have the “buy now” link, that would of given the customer information about the product and cost. I was advised to remove these and put 2-other products, rather than them installing the links.
I was told with the upgrade that I would be able to send out 50-Grand Opening Announcements, per day for a total of 200, which was offering a 25% discount off the total purchase. The email generated an error when I tried to send out 50. I then contacted tech support and was told to only send out 20-per day, because more than that would appear that I was spamming. I did as suggested and received a message, that was saying that the 20-exceeds the amount to send. I then tried to send the emails later, from my cell phone. I was not getting a message, that I was expecting that said the “emails was successfully sent.”
The Training Manual states that each email is to separated with a (;). and then I did so with a space. I contacted tech support and was told that I am not to have a space between the (;) and the next email. I did as instructed and it still would not allow me to send emails. The Manual did not state that it should not be a space, but is shown as if does have a space.
I then sent the emails, 1-at a time. I then contacted 1-of the recipients of the email, who said it was received 7-times. I explained all of this to the tech, and told this could be the reasons for the block, which may have appeared to be spam, to the customers.
I was not able to view the emails from the mailbox from my desktop, but could from cell phone. At one time I was told that I should not send emails from my desktop, but do so from my cell phone. I then was told not to send out emails until further notice.
I contacted tech support again and was told to send my emails,, now from my gmail account rather than the store site of the gift business. I sent 20 emails ending with a ; and most were returned as undelivered. These were those that I had just received their business cards the day before at a networking event and were good, up todate and current emails.
On Nov. 13, 2015, I contacted Brenda Dukes who was assigned as my SLC Account Rep with questions about Fund-Raising.
On Nov. 13, 2015, later that evening, now from my desktop, I can not gain access to my gift business website, to the back office of the store, nor their website, which now has a message stating “This webpage is not available,” but I am able to gain access by my cell phone. I then and now have currently closed the store again, from the cell phone.
On Nov. 16, 2015, I contacted tech support and they are now telling me, that it is my computer. Again, I am able to gain access to all other sites except those mentioned above in No. 14.
On Nov. 19, 2015, I contacted the eMerchant tech support to cancel all services to learn that according to the billing, as it was said repeatedly that I was only to be charged $394.00 for the upgrade of the hosting of the website that I only owed $194.00. I have this conversation recorded as well as the one on Oct. 6, 2015. Please refer back to the 3-rd paragraph of this complaint.
I now believe Eric Morse, the Advanced Website Representative, 1-800-522-6590, is the one who sold me the upgrade is also involved in this fraud and also believe that orders may have been placed and someone is on the other end to receive the orders and receive the money. Because as said, I have directed a lot of traffic to the site and have not received 1-order.
Also on Nov. 19, 2015, I forwarded an email from my internet service provider to the tech support of eMerchant Club in c/o Jesus Gonzalez, which stated the following: I recommend contacting your provider who helped set up your website to reset your Dynamic DNS. Configure DNS for your Network Start your PC in Safe Mode.
Gonzalez was contacted on Nov. 23, 2015 and said he never received the email, is false and asked that I resend it and did. eMerchant Club is still wanting to say the fault lies with my internet service provider, when the problems existed, before and after, eMerchant restored the website.
eMerchant Club has agreed on Nov. 23, 2015, to cancel the website and is only willing to refund, $269.85 and is not willing to pay other damages. This is unacceptable as I will pursue, legal actions.
If you have had any problems, with this company, file your complaints here, the BBB of Henderson, NV, bureau of Consumer Protection-Federal Trades Commission, and FBI (United States Federal Bureau of Investigation) at the Internet Crime Complaint Center (IC3).
I was excited to set up an eCommerce site, website was built but only a certain number of items were loaded and when I got a few sales--the items were not available! I spent time modifying the webisite and changing the drop-downs as there were not items available in those tabs so I removed them. I spent way too much time doing this! Spent time marketing and got a few sales only to find out that those items were not really available!
Members are supposed to be able to buy items at wholesale prices so I also tried to purchase items from one of the main websites and again--the items were not available!!
Wanting to back out of this I cancelled my subscription and it is a 2-step process--for which once you fill out the online form the phone number they give you--no one answers it! It is always a recording, so they can keep the charges coming! I would be willing to testify and be part of the lawsuit as they should not be able to keep this up and call themselves a "legit" company!
For my company, approximately 557 orders were placed with e merchant Club that were never processed. Contacted the company, but they had no explanation for this situation. Offered no resolution or corrective measures to ensure that it will not occur in the future. With this situation, none of the investment was recovered. Complaints were received because of this situation, business was closed with the investment being a total loss. If you require any additional information, please do not hesitate to contact me.
Your time and consideration in this matter are valued; I look forward to your comments and reply.
I lost lots of money just in the purchase of my own pre-built site. I have been getting charged $20 a month on hosting fee, I have attempted to close the account and cancel after realizing I was not going to make any money with them.
I did their 2-step cancellation process, and they are still charging me every month. I have received notice that I still owe money for hosting fees after I had cancelled the site and account already. I went through the 2-step process and should not owe them anything!
eMerchantClub Reviews
I tried to cancel with them got put through three different people as well as fill out form on line and left messages told me call me back in 72 hours well it has been since nov 11 and today dec 7 so if you feel need to sign up good luck getting out of it ..
Ugh!
Too much money in it now to quit. Need you all to contact me please at [email protected], even if you are no longer affiliated can you please contact me?
I cancelled my website (by email) on July 26. It is a 2 step cancel so I called. I was on hold over 30 minutes. I can't just sit on a phone forever waiting on some one to decide to answer. I called several more times each time waiting at least 10 minutes (most of the time much longer). I emailed to let them know they are not to charge me and told them of the times I called. I got an email from Nathaniel wanting to help me with my website. I said I want it cancelled. He said he couldn't cancel it but to call and he could help me get it set up. I told him if he could not cancel then he is not the one I need to talk to. Fast forward to August 3. They charged me for the hosting fees. I am on hold as we speak (now at 25 min and 38 seconds and still holding). I plan to file a fraud charge with my card company as well as file complaints anywhere I can. I checked Nevada Secretary of State and don't see them listed as a business so I will be calling them too. I would strongly advise you NOT to use this company. There are much better opportunities out there.
Have paid this agency over 10k for a website developement they continually charge for upgrades that never work and their tech support is rude and threatining.
I have been trying for over a week to cancel my account. I emailed the form. And then kept missing the call from the "Cancelation Department". They are the only people you can talk to - to cancel the acccount. I kept leaving them messages. I am going to be billed again because I cannot "verbally" over the phone cancel to them. I called again today and was told the Cancelation Department is moving and will not be available until 10/3 - I get billed on the second. I requested a supervisor and was told unavailable - something fishy here?????
This company is a Rip-Off and not very professional. They charge outrages prices for websites. I only signed with them to get a Smart Living Account - never even used their website - which is not very good. Built my own.
Anyway - I do not recomend this website builder to anyone..............
Had anyone else had this problem with this company?
eMerchant Club/Smart Living Co. Scam
I used have their services and their design was crappy. So I designed my own website using Zen Cart. But now I am no longer a member of Smart Living Company I had never had one sale since November of 2015. So I recently shut down my Zen Car Website is just wasting my time.
I recently join emerchant club to open my online store through Smart Living a home decor and outdoor furniture and garden accessories wholesaler. I decided after a few weeks this was not for me and proceeded to their 2 step process to cancel my membership. First I was suppose to email them and then call the cancelation department which of course was always to busy to answer and I was directed to leave a message and they would call me back. I was assured today through their chat service they will call me back when I ask how many weeks I should wait I got no reply.
On Sept. 14, 2015, I paid $9.95 for the specials, 1st month and on Oct. 2, and Nov. 2, 2015, I paid $29.95, for the gift business hosting fees. The website itself is free, which offered 100-of the Smart Living Company (SLC) products that would cost the consumer $19.95 or less.
On Sept. 25, 2015, I spent $72.78 on the purchase of catalogs, to distribute.
On Oct. 6, 2015, I was contacted, offered and I accepted an upgrade that would allow me to offer 50-SLC products, of any price range and 25 non-SLC products. The cost of the upgrade was $595.00 and was to be made in 6-payments of $100.00 and the last $95.00. As of today, I have made 2-payment towards the upgrade. (The information of my confirmation # was 655748 for the upgrade and the receipt of the 1-st payment was emailed to me and now has mysteriously, disappeared.)
On or about Oct. 22, 2015, was when I first opened the store to the website and prior to and since, I have invited just over 500 to the site by means of word of mouth, business cards, emails, catalogs, and social media. As of today, the website has not produced 1-order.
I have contacted tech support with many issues, for the following reasons:
For about 2-weeks, I had not received the expected kit with the training manual, price list and catalogs. When I called one time, I was told that I would have had to request the kit and when I called again, was told, it was to have been automatic and they could see it was not sent and would be shipped out that day. This was a delay as it was finally received.
In the stores back office it stated in the mail box and showing that I am permanently banned from the site. I contacted tech support who told me this was a problem that lies with my internet service provider. All of the techs with eMerchant with the exception of 1-said they had never had this issue. The 1-said they have seen this issue with Google Fiber who is my internet provider.
I contacted my IS provider, who informed me that it would take approx. 5-days before they could look into the problem of the site, which resulted in me closing the store, during this time. The Internet provider disagreed and said the problem lies with the company that host the web-site and it is they, who can remove the block.
I called eMerchant tech support again, and told they were to route my complaint to another dept. to handle my problem and was told the hosting co. of the website is handled by a 3rd-party.
I then was told by the tech support of eMerchant, they now would check out everything and restore everything, stating this should take care of the problems and again, this took days to resolve. Again, this resulted in me having to close the store again. Afterwards, I then had to re-enter all of the information that I had previously entered that took a lot of time.
On the navigation key for the numbers to appear on the order form was originally set at 2 and then I had set it 102. The manual said that once set, how it cannot be set to a lower number, however, I went back to this place, to find it was set back again, to 2.
On the website I had 2-products in the carousal that did not have the “buy now” link, that would of given the customer information about the product and cost. I was advised to remove these and put 2-other products, rather than them installing the links.
I was told with the upgrade that I would be able to send out 50-Grand Opening Announcements, per day for a total of 200, which was offering a 25% discount off the total purchase. The email generated an error when I tried to send out 50. I then contacted tech support and was told to only send out 20-per day, because more than that would appear that I was spamming. I did as suggested and received a message, that was saying that the 20-exceeds the amount to send. I then tried to send the emails later, from my cell phone. I was not getting a message, that I was expecting that said the “emails was successfully sent.”
The Training Manual states that each email is to separated with a (;). and then I did so with a space. I contacted tech support and was told that I am not to have a space between the (;) and the next email. I did as instructed and it still would not allow me to send emails. The Manual did not state that it should not be a space, but is shown as if does have a space.
I then sent the emails, 1-at a time. I then contacted 1-of the recipients of the email, who said it was received 7-times. I explained all of this to the tech, and told this could be the reasons for the block, which may have appeared to be spam, to the customers.
I was not able to view the emails from the mailbox from my desktop, but could from cell phone. At one time I was told that I should not send emails from my desktop, but do so from my cell phone. I then was told not to send out emails until further notice.
I contacted tech support again and was told to send my emails,, now from my gmail account rather than the store site of the gift business. I sent 20 emails ending with a ; and most were returned as undelivered. These were those that I had just received their business cards the day before at a networking event and were good, up todate and current emails.
On Nov. 13, 2015, I contacted Brenda Dukes who was assigned as my SLC Account Rep with questions about Fund-Raising.
On Nov. 13, 2015, later that evening, now from my desktop, I can not gain access to my gift business website, to the back office of the store, nor their website, which now has a message stating “This webpage is not available,” but I am able to gain access by my cell phone. I then and now have currently closed the store again, from the cell phone.
On Nov. 16, 2015, I contacted tech support and they are now telling me, that it is my computer. Again, I am able to gain access to all other sites except those mentioned above in No. 14.
On Nov. 19, 2015, I contacted the eMerchant tech support to cancel all services to learn that according to the billing, as it was said repeatedly that I was only to be charged $394.00 for the upgrade of the hosting of the website that I only owed $194.00. I have this conversation recorded as well as the one on Oct. 6, 2015. Please refer back to the 3-rd paragraph of this complaint.
I now believe Eric Morse, the Advanced Website Representative, 1-800-522-6590, is the one who sold me the upgrade is also involved in this fraud and also believe that orders may have been placed and someone is on the other end to receive the orders and receive the money. Because as said, I have directed a lot of traffic to the site and have not received 1-order.
Also on Nov. 19, 2015, I forwarded an email from my internet service provider to the tech support of eMerchant Club in c/o Jesus Gonzalez, which stated the following: I recommend contacting your provider who helped set up your website to reset your Dynamic DNS. Configure DNS for your Network Start your PC in Safe Mode.
Gonzalez was contacted on Nov. 23, 2015 and said he never received the email, is false and asked that I resend it and did. eMerchant Club is still wanting to say the fault lies with my internet service provider, when the problems existed, before and after, eMerchant restored the website.
eMerchant Club has agreed on Nov. 23, 2015, to cancel the website and is only willing to refund, $269.85 and is not willing to pay other damages. This is unacceptable as I will pursue, legal actions.
If you have had any problems, with this company, file your complaints here, the BBB of Henderson, NV, bureau of Consumer Protection-Federal Trades Commission, and FBI (United States Federal Bureau of Investigation) at the Internet Crime Complaint Center (IC3).
I was excited to set up an eCommerce site, website was built but only a certain number of items were loaded and when I got a few sales--the items were not available! I spent time modifying the webisite and changing the drop-downs as there were not items available in those tabs so I removed them. I spent way too much time doing this! Spent time marketing and got a few sales only to find out that those items were not really available!
Members are supposed to be able to buy items at wholesale prices so I also tried to purchase items from one of the main websites and again--the items were not available!!
Wanting to back out of this I cancelled my subscription and it is a 2-step process--for which once you fill out the online form the phone number they give you--no one answers it! It is always a recording, so they can keep the charges coming! I would be willing to testify and be part of the lawsuit as they should not be able to keep this up and call themselves a "legit" company!
For my company, approximately 557 orders were placed with e merchant Club that were never processed. Contacted the company, but they had no explanation for this situation. Offered no resolution or corrective measures to ensure that it will not occur in the future. With this situation, none of the investment was recovered. Complaints were received because of this situation, business was closed with the investment being a total loss. If you require any additional information, please do not hesitate to contact me.
Your time and consideration in this matter are valued; I look forward to your comments and reply.
Sincerely,
Charles R. McCook
I lost lots of money just in the purchase of my own pre-built site. I have been getting charged $20 a month on hosting fee, I have attempted to close the account and cancel after realizing I was not going to make any money with them.
I did their 2-step cancellation process, and they are still charging me every month. I have received notice that I still owe money for hosting fees after I had cancelled the site and account already. I went through the 2-step process and should not owe them anything!