My mother was a resident at Emerald Nursing & Rehab, Columbus, NE, for about a year. She received good care at the facility and was happy there. Unfortunately, the administration of the facility work against family members of residents, not with them. Whenever I called to ask how my mother was doing, I was told they could not give me that information. When my mother asked me to make a doctor's appointment for her, which I did, I was told I could not take her to her appointment (this was pre-COVID). My mother was enrolled in hospice, without my consent, and she did not have a terminal diagnosis.
When I asked (repeatedly) why she was enrolled in hospice, no one would ever give me a straight answer. I learned that Medicare (taxpayers' dollars) paid for these very expensive and entirely unnecessary hospice visits, for a person who did not have a terminal diagnosis. When my mother died, no one from the facility called me to let me know. When I asked if I could come clear her belongings out of her room, at first I was told yes, if I passed the COVID screening, then I was told no.
This facility is very secretive - why? What are they hiding? The way they treat family members of residents is appalling. Why would they not allow me to get her belongings? This is very disturbing behavior for a senior care facility. I do not recommend this facility to anyone.
Emerald Rehab & Nursing Columbus Reviews
My mother was a resident at Emerald Nursing & Rehab, Columbus, NE, for about a year. She received good care at the facility and was happy there. Unfortunately, the administration of the facility work against family members of residents, not with them. Whenever I called to ask how my mother was doing, I was told they could not give me that information. When my mother asked me to make a doctor's appointment for her, which I did, I was told I could not take her to her appointment (this was pre-COVID). My mother was enrolled in hospice, without my consent, and she did not have a terminal diagnosis.
When I asked (repeatedly) why she was enrolled in hospice, no one would ever give me a straight answer. I learned that Medicare (taxpayers' dollars) paid for these very expensive and entirely unnecessary hospice visits, for a person who did not have a terminal diagnosis. When my mother died, no one from the facility called me to let me know. When I asked if I could come clear her belongings out of her room, at first I was told yes, if I passed the COVID screening, then I was told no.
This facility is very secretive - why? What are they hiding? The way they treat family members of residents is appalling. Why would they not allow me to get her belongings? This is very disturbing behavior for a senior care facility. I do not recommend this facility to anyone.