A 2006 Mercedes S Class 430 I paid almost $8,000 for the car did not last 30 days all the repairs they said they done the actually did not do there are bogus they don't want You return the car they don't want to give you a refund I have read all the reviews and I still haven't figure out why the state of Virginia I have Have allowed this company to stay open Where is the federal government when we need them I paid cash money for this car and was told that it was a good car under the blue book I paid cash money for this car and was told that it was a good Condition with the Blue Book value I don't know how this car received a state inspection sticker when the transmission bad left front ball joint broken left front inner and outer tie rods bent left front strut leaking down right front trust on joint has excessive play all four wheels need alignment ESP check engine light on rear wheel speed sensor needs to replace oil make both engine valve covers Lincoln engine oil remind you people I did not have this car more than 30 days in that 30 days I only put a thousand miles on the car
OVERALL: Purchased a 2006 Land Rover with the owner's promise that several small issues would be taken care of. They never were and the owner continues to avoid my calls. CUSTOMER SERVICE: Staff will give you the "Run around" IF someone actually answers the phone. BUYING PROCESS: Rushed through completing paperwork to finalize sale. Was told by owner to initial that I agree to purchase the vehicle "As Is" with the promise that Ella's would make any necessary repairs. QUALITY OF REPAIRS: No repairs made by Ella's Auto Outlet. Had over $5000 in out of pocket expenses to repair vehicle. Land Rover is still not fully operable. FACILITIES: All overhead lights on the lot were not lit due to power outage. Initially, was shown vehicle with the assistance of headlights from another vehicle. COMPLAINT TO BBB: Purchased a 2006 Land Rover Range Rover from the dealership in December 2016. Pointed out several things that still needed to be provided by the owner: Left Tail Light Cover 4 Car Mats Tailgate Lift Hatch Shock Struts The owner assured me that these parts would be ordered and mailed to my residence. With that in mind, I drove the vehicle approximately 30 miles and the check engine light came on. I immediately called the dealership but they were closed.
I left a message for the owner to contact me as soon as possible! I contacted the dealership the next morning to explain what happened. The owner instructed me to take the vehicle to an ASE approved mechanic and have a diagnostic test done. I was told by the owner that I would be reimbursed for any out of pocket expenses. The mechanic informed me that the following issues needed to be addressed: Fuel Induction/Injection Service Replace Coil Package Refill Transmission Fluid Replace Transmission Pan Reseal Transmission Pan Replace Gas Gauge Replace Tire Pressure Sensor Replace Front Shock Absorbers Replace Rear Shock Absorbers Replace Tailgate Lift Hatch Shock Strut Replace Front Hood Lift Hatch Shock Strut New Front Drive Shaft I contacted the owner to let him know what the mechanic said and how much it would cost to repair my vehicle. The owner agreed to mail the necessary parts to mechanic and to pay for labor costs. The owner mailed the Transmission Pan to the mechanic and said I would be reimbursed for the labor costs. I've received no other parts for my vehicle, no reimbursement for labor costs, and the vehicle has not been fully operable since I purchased the Land Rover from Ella's Auto Outlet.
For months, I continued to contact the dealership and speak with the various sales people, the secretary, to co-owner and the owner only to get promises that the parts would be sent to me and my vehicle would be repaired. As of today's date, the owner has still not rectified the situation and refuses to take my calls. If you ever find yourself in the same perdicament, file a complaint with the Better Business Bureau and contact the local news station in Spotsylvania County, Virginia to make them aware of your dissatisfaction with Ella's Auto Outlet.
Ellas Auto Outlet Inc. Reviews
A 2006 Mercedes S Class 430 I paid almost $8,000 for the car did not last 30 days all the repairs they said they done the actually did not do there are bogus they don't want You return the car they don't want to give you a refund I have read all the reviews and I still haven't figure out why the state of Virginia I have Have allowed this company to stay open Where is the federal government when we need them I paid cash money for this car and was told that it was a good car under the blue book I paid cash money for this car and was told that it was a good Condition with the Blue Book value I don't know how this car received a state inspection sticker when the transmission bad left front ball joint broken left front inner and outer tie rods bent left front strut leaking down right front trust on joint has excessive play all four wheels need alignment ESP check engine light on rear wheel speed sensor needs to replace oil make both engine valve covers Lincoln engine oil remind you people I did not have this car more than 30 days in that 30 days I only put a thousand miles on the car
OVERALL: Purchased a 2006 Land Rover with the owner's promise that several small issues would be taken care of. They never were and the owner continues to avoid my calls. CUSTOMER SERVICE: Staff will give you the "Run around" IF someone actually answers the phone. BUYING PROCESS: Rushed through completing paperwork to finalize sale. Was told by owner to initial that I agree to purchase the vehicle "As Is" with the promise that Ella's would make any necessary repairs. QUALITY OF REPAIRS: No repairs made by Ella's Auto Outlet. Had over $5000 in out of pocket expenses to repair vehicle. Land Rover is still not fully operable. FACILITIES: All overhead lights on the lot were not lit due to power outage. Initially, was shown vehicle with the assistance of headlights from another vehicle. COMPLAINT TO BBB: Purchased a 2006 Land Rover Range Rover from the dealership in December 2016. Pointed out several things that still needed to be provided by the owner: Left Tail Light Cover 4 Car Mats Tailgate Lift Hatch Shock Struts The owner assured me that these parts would be ordered and mailed to my residence. With that in mind, I drove the vehicle approximately 30 miles and the check engine light came on. I immediately called the dealership but they were closed.
I left a message for the owner to contact me as soon as possible! I contacted the dealership the next morning to explain what happened. The owner instructed me to take the vehicle to an ASE approved mechanic and have a diagnostic test done. I was told by the owner that I would be reimbursed for any out of pocket expenses. The mechanic informed me that the following issues needed to be addressed: Fuel Induction/Injection Service Replace Coil Package Refill Transmission Fluid Replace Transmission Pan Reseal Transmission Pan Replace Gas Gauge Replace Tire Pressure Sensor Replace Front Shock Absorbers Replace Rear Shock Absorbers Replace Tailgate Lift Hatch Shock Strut Replace Front Hood Lift Hatch Shock Strut New Front Drive Shaft I contacted the owner to let him know what the mechanic said and how much it would cost to repair my vehicle. The owner agreed to mail the necessary parts to mechanic and to pay for labor costs. The owner mailed the Transmission Pan to the mechanic and said I would be reimbursed for the labor costs. I've received no other parts for my vehicle, no reimbursement for labor costs, and the vehicle has not been fully operable since I purchased the Land Rover from Ella's Auto Outlet.
For months, I continued to contact the dealership and speak with the various sales people, the secretary, to co-owner and the owner only to get promises that the parts would be sent to me and my vehicle would be repaired. As of today's date, the owner has still not rectified the situation and refuses to take my calls. If you ever find yourself in the same perdicament, file a complaint with the Better Business Bureau and contact the local news station in Spotsylvania County, Virginia to make them aware of your dissatisfaction with Ella's Auto Outlet.