When I and my husband had his stroke, which left him totally paralyzed on his right side. He could not walk, talk, or use his right hand. I was devastated; in all of our 57 years of marriage I had not done any of the banking or finance. This meant that all our plans for traveling and vacationing were not going to happen. So in order to cut some of our expenses I arranged to get out of two of our time shares that were at a long distance for us to travel to. (We got out of all our obligations for the two time shares for $4,000.00). My husband’s recovery has been slow and he has not fully recovered as of this date. And to add to our health issues, I now have osteoarthritis in all my joints.
And top this off, the contract for my husband's consulting company was canceled after his stroke, thus leaving us on a fixed income of social security and pension. Now the panic set in, we have our obligations to two remaining time shares and realization our kids would be stuck with them after we pass on.
So when I was notified by phone that we could get out of timeshares if we came to a meeting in Manteca, California at a restaurant. We went to that meeting and we entered into an agreement with ARMOR Resort Services aka “Elite Rewards Group” (616 Cypress Creek Parkway Suite 420 Houston, Texas) to transfer two time share resorts (the Tahoe Seasons Resort and the Plaza Resort Club) on July 17, 2018.
Mr. Phil Ford, president of Elite Rewards Group was our personal account manager that arranged for the financing of this agreement. Under Condominium Interval Interest Contract number 711151: Bank of America, Travel Rewards was paid Elite Rewards Group $9,500.00 and Capital One, Quicksilver was paid Elite Rewards Group $2,423.00. The total of this transaction was $11,923.
In August 2018 through November 2018 we tried to contact Mr. Phil Ford, president of Elite Rewards Group our personal account manager to no avail. We also tried to contact Natali Gwenn, but we were transferred to Mr. Jay Porter. Mr. Porter referred us to Resale Closings, LLC in Pen Argyll, PA (Reference number ERG0305.) They requested additional copies of Warranty Deeds, maintenance fee statements and RCI membership ID number. After several phone calls to Elite Rewards Group customer service, Mr. Jay Porter, and Resale Closings, LLC we did not received any acknowledgement on any of our timeshares being transferred.
At this point in time, we are out $11,923.00
I understand that in my panic and lack internet skills, all this could have been avoided. But I do not understand why a “snake oil salesman” like Mr. Phil Ford can get $11,923.00 from two highly respectable banks, and got nothing.
They invited us to a dinner at red lobster than they said that people want to get rid of their time shares because the maintence fees are outragous and that they could get rid of two time shares that we have
They said that could chane things to a RCI point system but it would cost 10000 dollars they gave us a folder on what to expect so far they have not done anything thsat is on the packet
We were notified by phone that we could get out of timeshares if we came to a meeting We went to that meeting and we entered into an agreement with ARMOR Resort Services aka “Elite Rewards Group” to transfer two time share resorts
At this point in time, we are out $11,923.00 and nothing to show for it.
The bottom line is we want to get out of our timeshares and any rewards points group obligations.
My 74 yr old Mother and 92 yr old Uncle were contacted by this group offering assistance with exiting their time share commitments. They were subjected to high pressure sales tactics using completely false information to pursuade them to commit to a $4950 fee in order for this organization to assist them with getting out from their time share commitments. Luckily my Mother contacted me before she left and I was able to speak to the sales manager. His name is Nick Chappell. Once I started pressing him on details he became much less friendly. His sales pitch is that the Dodd - Frank act allowed a stipulation to protect time share owners and give them the opportunity to get out of the commitment. He also said that since Trump was going to do away with Dodd - Frank we had to "act now" to ensure it is filed in time. He told me during his canned speach that there were two Federal attorneys assisting his organization with this process.
Later on I told him I would like the contact information of those attorneys. He paused and said he didn't have it but could provide it to my Mother the next day. I challenged him on that telling him if they are helping you and you are telling these people that, how do you not know who they are. He stated he could probably get it for me but it might take a little time. I told him I would be happy to wait...he said nothing else and handed the phone back to my mother. He later gave her a hand written note on Elite Rewards Group staionary with two names. No phone number, no email, no location...just two names.
This morning I began researching and confirmed my suspision that this is a complete scam. I called the Orange Lake property that my mother had her time share through and they told me they could send paperwork that would relinquish her of all responsibility and return the deed for her timeshare to them at no charge. They also confirmed that this is a scam going around and that we needed to get her out of whatever she had committed to.
Nick and his associate, Shay Hacker got my mothers information and signed her up for a Capital One credit card and told her they would charge the $4950 to that card and she would only be paying $50/month with no interest for the life of the loan. The direction she was given was when the card showed up to call them and they would charge the card the full amount. Mom called Capital One and they confirmed that an account had been opened in her name and a card was on the way. There had been no charges on the account at that point. Mom asked them to cancel the account and they assured her nothing could be charged and to cut up the card when it arrives.
These people need to be stopped! They are preying on the elderly and taking their money. My mom told me she was probably the youngest person in the room...she is 74!!
This is an obvious fly by night operation that checked out of the hotel they were operating in this morning. This happened in Hot Springs, AR on 6/20/18. Nick told me they would be in Fayetteville, AR the next day.
If you have elderly parents who own time share please make them aware of this scam.
Based on instructions found on a slick colored mailer that we received through the mail, we were inivited to attend a Timeshare Liquidation Presentation by the Elite Rewards Group to review our timeshare ownership and be advised of how to exit gracefully and painlessly from our timeshare contracts, as well as learn about all of the opportunties that are avaible. Our confirmed appointed meeting was held on 14 June 2018, at a local hotel conference room and we were the only couple in attendance at the appointed time.
We were asked to fill out and sign an information sheet listing our timeshares and contact information. We were then directed to their conference room by their agent and asked for more infomation about our time shares. The agent made it very clear that they were not selling timeshare properties or renting properties or in the exchange business and their presentation would involve presenting opportunties to get us out of our timeshare. We were then provided a meal (subway sandwhich) as promised on the card and the discussion was turned over to the 2nd agent who started a presentation.
So far so good, but I might add that their were no corporate type hand outs or personal cards identifying them as agents of the Elite Rewards Group or hand outs. The presentation was all verbal, no video, no preprinted charts or LT prentations, just the 2nd agent using a paper scrape board and proceeded to use chicken scratching marks and abbreviations on the board as to their proposal. At the end of about 15 minutes, he wanted to know if we wanted to proceed with their offer, but to do so we had to fill out and sign another form or sign a 2nd preprinted memo form that we were going to forego taking advantage of their services and this would be sent to some agency for record purposes.
We signed the 1st form and the 2nd agent then used a paper scratch pad to present their proposal of avoiding three years of Court Probate proceeding, should our heirs wish to avoid ownership of our time shares and this woul only cost us approx $7500 for one time share and keep the door open later for future exit from other time share obligations. Then it was made clear that this presentation was our only chance to avail of their offer and we needed to pay in full at this time. We advised that we never signed any documents without looikng them over and they indicated there would be no formal documments, until we agreed to their terms. Huh! Did we just fall off of the Turnip Truck. We said, No Thank you! signed the 2nd form and left the hotel.
I have never seen such a back of the envolpe presentation that was totally inept from the start through the finish. I can not say this was a scam, but it smelled to high hell as being less than a professional offer for us to avail of their offer, if we provided $7500 up front and no mention of a guarantee, if they did not produce.
Anyone dealing with this group will immediatly recognize that they are the backside of the timeshare purchase business and attempting to get you to buy their offer to get you out of your time share for another fee on the way out. This Elite Rewards Group (if that is who they really were) was a boiler room operation at best, in appearance, operation and presentation. Buyer beware!
Went to a meeting on June 14, 2018 that we thought was being presented by our timeshare company, Marriott. This turned out to be a company that convinced us that we had to get out of our timeshare or it would have very negative effects for our child when she tried to probate our will. They said it could cost her upwards of $15,000 to get out of this and be able to probate. They said the government had come up with a way for us to get out. They would need to handle it all for us and we would end up with a great vacation plan with another company. This would cost us over $17,000. OR we could liquidate our time share and it would only cost us $10,169. They said we had to make the decision that night and we were not allowed another chance to get out of it. I asked both of the salesmen if we should contact Marriott about this and they said no, they would have to handle it. I specifically asked one of them if Marriott would take the deed back at a lower cost and he said NO.We fell for all of this and chose the liquidation. We chose to charge it to our credit cards.
This morning I decided to do some checking on the internet and found the post on this site by someone who had been to an Elite Rewards Group presentation. After reading his complaint I called Marriott Timeshare and they are taking back the deed at ZERO cost to us. I was able to stop the credit card change.
WHAT A RIP-OFF.
Elite Rewards Group called me shortly after I spoke with Marriott. The woman calling said she needed to go over some things with us. I told her we were not going with this deal and why. She did not seem surprised at all.
Elite Rewards Group, LLC Reviews
Elete Rewards Group, LLC
When I and my husband had his stroke, which left him totally paralyzed on his right side. He could not walk, talk, or use his right hand. I was devastated; in all of our 57 years of marriage I had not done any of the banking or finance. This meant that all our plans for traveling and vacationing were not going to happen. So in order to cut some of our expenses I arranged to get out of two of our time shares that were at a long distance for us to travel to. (We got out of all our obligations for the two time shares for $4,000.00). My husband’s recovery has been slow and he has not fully recovered as of this date. And to add to our health issues, I now have osteoarthritis in all my joints.
And top this off, the contract for my husband's consulting company was canceled after his stroke, thus leaving us on a fixed income of social security and pension. Now the panic set in, we have our obligations to two remaining time shares and realization our kids would be stuck with them after we pass on.
So when I was notified by phone that we could get out of timeshares if we came to a meeting in Manteca, California at a restaurant. We went to that meeting and we entered into an agreement with ARMOR Resort Services aka “Elite Rewards Group” (616 Cypress Creek Parkway Suite 420 Houston, Texas) to transfer two time share resorts (the Tahoe Seasons Resort and the Plaza Resort Club) on July 17, 2018.
Mr. Phil Ford, president of Elite Rewards Group was our personal account manager that arranged for the financing of this agreement. Under Condominium Interval Interest Contract number 711151: Bank of America, Travel Rewards was paid Elite Rewards Group $9,500.00 and Capital One, Quicksilver was paid Elite Rewards Group $2,423.00. The total of this transaction was $11,923.
In August 2018 through November 2018 we tried to contact Mr. Phil Ford, president of Elite Rewards Group our personal account manager to no avail. We also tried to contact Natali Gwenn, but we were transferred to Mr. Jay Porter. Mr. Porter referred us to Resale Closings, LLC in Pen Argyll, PA (Reference number ERG0305.) They requested additional copies of Warranty Deeds, maintenance fee statements and RCI membership ID number. After several phone calls to Elite Rewards Group customer service, Mr. Jay Porter, and Resale Closings, LLC we did not received any acknowledgement on any of our timeshares being transferred.
At this point in time, we are out $11,923.00
I understand that in my panic and lack internet skills, all this could have been avoided. But I do not understand why a “snake oil salesman” like Mr. Phil Ford can get $11,923.00 from two highly respectable banks, and got nothing.
They invited us to a dinner at red lobster than they said that people want to get rid of their time shares because the maintence fees are outragous and that they could get rid of two time shares that we have
They said that could chane things to a RCI point system but it would cost 10000 dollars they gave us a folder on what to expect so far they have not done anything thsat is on the packet
We were notified by phone that we could get out of timeshares if we came to a meeting We went to that meeting and we entered into an agreement with ARMOR Resort Services aka “Elite Rewards Group” to transfer two time share resorts
At this point in time, we are out $11,923.00 and nothing to show for it.
The bottom line is we want to get out of our timeshares and any rewards points group obligations.
My 74 yr old Mother and 92 yr old Uncle were contacted by this group offering assistance with exiting their time share commitments. They were subjected to high pressure sales tactics using completely false information to pursuade them to commit to a $4950 fee in order for this organization to assist them with getting out from their time share commitments. Luckily my Mother contacted me before she left and I was able to speak to the sales manager. His name is Nick Chappell. Once I started pressing him on details he became much less friendly. His sales pitch is that the Dodd - Frank act allowed a stipulation to protect time share owners and give them the opportunity to get out of the commitment. He also said that since Trump was going to do away with Dodd - Frank we had to "act now" to ensure it is filed in time. He told me during his canned speach that there were two Federal attorneys assisting his organization with this process.
Later on I told him I would like the contact information of those attorneys. He paused and said he didn't have it but could provide it to my Mother the next day. I challenged him on that telling him if they are helping you and you are telling these people that, how do you not know who they are. He stated he could probably get it for me but it might take a little time. I told him I would be happy to wait...he said nothing else and handed the phone back to my mother. He later gave her a hand written note on Elite Rewards Group staionary with two names. No phone number, no email, no location...just two names.
This morning I began researching and confirmed my suspision that this is a complete scam. I called the Orange Lake property that my mother had her time share through and they told me they could send paperwork that would relinquish her of all responsibility and return the deed for her timeshare to them at no charge. They also confirmed that this is a scam going around and that we needed to get her out of whatever she had committed to.
Nick and his associate, Shay Hacker got my mothers information and signed her up for a Capital One credit card and told her they would charge the $4950 to that card and she would only be paying $50/month with no interest for the life of the loan. The direction she was given was when the card showed up to call them and they would charge the card the full amount. Mom called Capital One and they confirmed that an account had been opened in her name and a card was on the way. There had been no charges on the account at that point. Mom asked them to cancel the account and they assured her nothing could be charged and to cut up the card when it arrives.
These people need to be stopped! They are preying on the elderly and taking their money. My mom told me she was probably the youngest person in the room...she is 74!!
This is an obvious fly by night operation that checked out of the hotel they were operating in this morning. This happened in Hot Springs, AR on 6/20/18. Nick told me they would be in Fayetteville, AR the next day.
If you have elderly parents who own time share please make them aware of this scam.
Based on instructions found on a slick colored mailer that we received through the mail, we were inivited to attend a Timeshare Liquidation Presentation by the Elite Rewards Group to review our timeshare ownership and be advised of how to exit gracefully and painlessly from our timeshare contracts, as well as learn about all of the opportunties that are avaible. Our confirmed appointed meeting was held on 14 June 2018, at a local hotel conference room and we were the only couple in attendance at the appointed time.
We were asked to fill out and sign an information sheet listing our timeshares and contact information. We were then directed to their conference room by their agent and asked for more infomation about our time shares. The agent made it very clear that they were not selling timeshare properties or renting properties or in the exchange business and their presentation would involve presenting opportunties to get us out of our timeshare. We were then provided a meal (subway sandwhich) as promised on the card and the discussion was turned over to the 2nd agent who started a presentation.
So far so good, but I might add that their were no corporate type hand outs or personal cards identifying them as agents of the Elite Rewards Group or hand outs. The presentation was all verbal, no video, no preprinted charts or LT prentations, just the 2nd agent using a paper scrape board and proceeded to use chicken scratching marks and abbreviations on the board as to their proposal. At the end of about 15 minutes, he wanted to know if we wanted to proceed with their offer, but to do so we had to fill out and sign another form or sign a 2nd preprinted memo form that we were going to forego taking advantage of their services and this would be sent to some agency for record purposes.
We signed the 1st form and the 2nd agent then used a paper scratch pad to present their proposal of avoiding three years of Court Probate proceeding, should our heirs wish to avoid ownership of our time shares and this woul only cost us approx $7500 for one time share and keep the door open later for future exit from other time share obligations. Then it was made clear that this presentation was our only chance to avail of their offer and we needed to pay in full at this time. We advised that we never signed any documents without looikng them over and they indicated there would be no formal documments, until we agreed to their terms. Huh! Did we just fall off of the Turnip Truck. We said, No Thank you! signed the 2nd form and left the hotel.
I have never seen such a back of the envolpe presentation that was totally inept from the start through the finish. I can not say this was a scam, but it smelled to high hell as being less than a professional offer for us to avail of their offer, if we provided $7500 up front and no mention of a guarantee, if they did not produce.
Anyone dealing with this group will immediatly recognize that they are the backside of the timeshare purchase business and attempting to get you to buy their offer to get you out of your time share for another fee on the way out. This Elite Rewards Group (if that is who they really were) was a boiler room operation at best, in appearance, operation and presentation. Buyer beware!
Went to a meeting on June 14, 2018 that we thought was being presented by our timeshare company, Marriott. This turned out to be a company that convinced us that we had to get out of our timeshare or it would have very negative effects for our child when she tried to probate our will. They said it could cost her upwards of $15,000 to get out of this and be able to probate. They said the government had come up with a way for us to get out. They would need to handle it all for us and we would end up with a great vacation plan with another company. This would cost us over $17,000. OR we could liquidate our time share and it would only cost us $10,169. They said we had to make the decision that night and we were not allowed another chance to get out of it. I asked both of the salesmen if we should contact Marriott about this and they said no, they would have to handle it. I specifically asked one of them if Marriott would take the deed back at a lower cost and he said NO.We fell for all of this and chose the liquidation. We chose to charge it to our credit cards.
This morning I decided to do some checking on the internet and found the post on this site by someone who had been to an Elite Rewards Group presentation. After reading his complaint I called Marriott Timeshare and they are taking back the deed at ZERO cost to us. I was able to stop the credit card change.
WHAT A RIP-OFF.
Elite Rewards Group called me shortly after I spoke with Marriott. The woman calling said she needed to go over some things with us. I told her we were not going with this deal and why. She did not seem surprised at all.