Had my Chrysler at the Russell Street location years ago & their "repair" caused an annoying squeak they couldn't figure out. This after I had it there for weeks getting one thing after another looked at. Took it back to them twice to try to figure it out. Took it to the dealership & they informed me that Elite Automotive had put the part in in the wrong direction. So they couldn't figure out their own botched repair job?
Against my advice my husband took his Buick there. He's given them repeat business since 2018, with receipts totalling close to $3,000. On one receipt the part is $187.44 & the labor is $521.33. This is typical, they charge a lot for labor & take too long. They had his car two months ago & it took them two business days to do a tuneup! We are working parents & only have one vehicle each so when we are without a vehicle that means taking time off from work.
Every time they repair one thing something else just happens to go wrong. So when he started to have a new, worse, dangerous issue he decided to take it to the Decoursey Ave location that I know used to be Bill's (a reputable business in it's time) & the owner is usually more present. My husband doesn't have many vacation days so he used another two this time as he was told his car would definitely be looked at first thing Monday (he dropped it off Sunday night & walked home). No communication during the last two days.
So after I got home from work I drove him up there & his car was in the exact same position he had parked it in Sunday night. Ken offered nothing but weak excuses. If things come up & you can't get to a vehicle, you owe it to the customer to at least notify them. We don't have a spare car just sitting around we can use while a repair shop just holds our car & does absolutely nothing.
Their communication is poor, repairs are questionable & overpriced & they'll lie to your face.
Elite Automotive Reviews
Had my Chrysler at the Russell Street location years ago & their "repair" caused an annoying squeak they couldn't figure out. This after I had it there for weeks getting one thing after another looked at. Took it back to them twice to try to figure it out. Took it to the dealership & they informed me that Elite Automotive had put the part in in the wrong direction. So they couldn't figure out their own botched repair job?
Against my advice my husband took his Buick there. He's given them repeat business since 2018, with receipts totalling close to $3,000. On one receipt the part is $187.44 & the labor is $521.33. This is typical, they charge a lot for labor & take too long. They had his car two months ago & it took them two business days to do a tuneup! We are working parents & only have one vehicle each so when we are without a vehicle that means taking time off from work.
Every time they repair one thing something else just happens to go wrong. So when he started to have a new, worse, dangerous issue he decided to take it to the Decoursey Ave location that I know used to be Bill's (a reputable business in it's time) & the owner is usually more present. My husband doesn't have many vacation days so he used another two this time as he was told his car would definitely be looked at first thing Monday (he dropped it off Sunday night & walked home). No communication during the last two days.
So after I got home from work I drove him up there & his car was in the exact same position he had parked it in Sunday night. Ken offered nothing but weak excuses. If things come up & you can't get to a vehicle, you owe it to the customer to at least notify them. We don't have a spare car just sitting around we can use while a repair shop just holds our car & does absolutely nothing.
Their communication is poor, repairs are questionable & overpriced & they'll lie to your face.