Ordered my barn (40' x 48') through Elephant Barns, (Any Robbins), in April 2018. I had to diligently get him to state in writing what was part of the contract. I asked for spec sheets on windows, roll up doors, chain hoists, etc. He was reluctant to supply these and said that no one had ever asked for these before. Before I put down a $3000 deposit on a $20000 structure, I made sure the details were correct in the contract. To allow time for site preperation, It was agreed that instalation would be in the fall of 2018.
In October 2018, my site was prepared and I asked to schedule installation. I'm not sure of the affiliation, but Eagle Carports was the company that would be the installer. Brandy Hanks contacted me and scheduled the installation for early November. When we were going over what was to be installed, the chain hoists were not included and they were going to install cheaper (non-certified) doors with no chain hoists. I told her that the contract included roll up doors with chain hoists! She said she would get back to me. Later that day, Niel from Eagle Carports called and said it would be an additional $1400 to have those doors and chain hoists put in.
I called Andy Robbins at Elephant and asked what was going on. He said that was correct and that Eagle really had asked him for $3000 more for the structure...
I then asked him if Elephant was going to honor the original contract. He would not answer me.....
Frustrated and thinking I might even lose my deposit, I asked him to check if Eagle even had the correct doors and chain hoists for installation that was scheduled the next week.
Later that day, Brandy called and said the Andy and Niel had worked it out and that the only issue was that they would delay installation by 3 days. I thought that the issue was resolved. Later that day, Andy then sends an e-mail stating that the doors and chain hoists would be an additional $1900.
I did not respond to Andy Robbins and haven't since....
Early the following week, Brandy Hanks called and said there was an issue...she said that the correct doors had not been loaded on the truck and said that if I agreed to keep the installation date, they would install the barn without the doors and then come back and install the RUDs with chain hoist at a later date. Brandy said that I would not have to pay anything for the structure until the correct doors were installed!!! I agreed!
The barn was installed on November 8,9, and 10th. The crew from Eagle did a great job, with professionalism and quality.
The following week, Andy Robbins sends another e-mail saying that Eagle had agreed to $950 to put the RUDs with chain hoists in. Being that now I had leverage holding on to over $16k of what was owed on the barn with the structure already installed, I did not reply to Andy Robbins.
I contacted Brandy and coordinated installation of the correct doors and chain hoists. These were installed on Decemebr 11th, 2018! Once again, the crew from Eagle Carports was proffesional and did a quality installation. My barn was completed and I remitted what was owed as per the original contract (no additional funds for the RUDs with chain hoists) via cashier's check payable to Eagle Carports.
Had it not been for Brandy Hanks and her integrity and professionalism, I'm not sure how things would have turned out.
I do not recommend using Elephant Barns for anything. And especially not Andy Robbins. He is either void of integrity, inept, or just plain simple! Perhaps it is a combination of all of these......
Elephant Barns Reviews
Ordered my barn (40' x 48') through Elephant Barns, (Any Robbins), in April 2018. I had to diligently get him to state in writing what was part of the contract. I asked for spec sheets on windows, roll up doors, chain hoists, etc. He was reluctant to supply these and said that no one had ever asked for these before. Before I put down a $3000 deposit on a $20000 structure, I made sure the details were correct in the contract. To allow time for site preperation, It was agreed that instalation would be in the fall of 2018.
In October 2018, my site was prepared and I asked to schedule installation. I'm not sure of the affiliation, but Eagle Carports was the company that would be the installer. Brandy Hanks contacted me and scheduled the installation for early November. When we were going over what was to be installed, the chain hoists were not included and they were going to install cheaper (non-certified) doors with no chain hoists. I told her that the contract included roll up doors with chain hoists! She said she would get back to me. Later that day, Niel from Eagle Carports called and said it would be an additional $1400 to have those doors and chain hoists put in.
I called Andy Robbins at Elephant and asked what was going on. He said that was correct and that Eagle really had asked him for $3000 more for the structure...
I then asked him if Elephant was going to honor the original contract. He would not answer me.....
Frustrated and thinking I might even lose my deposit, I asked him to check if Eagle even had the correct doors and chain hoists for installation that was scheduled the next week.
Later that day, Brandy called and said the Andy and Niel had worked it out and that the only issue was that they would delay installation by 3 days. I thought that the issue was resolved. Later that day, Andy then sends an e-mail stating that the doors and chain hoists would be an additional $1900.
I did not respond to Andy Robbins and haven't since....
Early the following week, Brandy Hanks called and said there was an issue...she said that the correct doors had not been loaded on the truck and said that if I agreed to keep the installation date, they would install the barn without the doors and then come back and install the RUDs with chain hoist at a later date. Brandy said that I would not have to pay anything for the structure until the correct doors were installed!!! I agreed!
The barn was installed on November 8,9, and 10th. The crew from Eagle did a great job, with professionalism and quality.
The following week, Andy Robbins sends another e-mail saying that Eagle had agreed to $950 to put the RUDs with chain hoists in. Being that now I had leverage holding on to over $16k of what was owed on the barn with the structure already installed, I did not reply to Andy Robbins.
I contacted Brandy and coordinated installation of the correct doors and chain hoists. These were installed on Decemebr 11th, 2018! Once again, the crew from Eagle Carports was proffesional and did a quality installation. My barn was completed and I remitted what was owed as per the original contract (no additional funds for the RUDs with chain hoists) via cashier's check payable to Eagle Carports.
Had it not been for Brandy Hanks and her integrity and professionalism, I'm not sure how things would have turned out.
I do not recommend using Elephant Barns for anything. And especially not Andy Robbins. He is either void of integrity, inept, or just plain simple! Perhaps it is a combination of all of these......