Until a month ago, I enjoyed my recently purchased Electrolux refrigerator. Approximately two weeks ago my Electrolux refrigerator began showing fluctuating temperatures in the freezer and refrigerator . I called a tech who contacted Electrolux and arrived at the need to replace the control unit. My tech said that he ordered the part but it was not in stock and it could take 2-3 weeks. I immediately called Electrolux and could not get through. I tried to chat with Electrolux and could not get through. I emailed customer service and received an email that a rep would contact me in three days. A week passed and I emailed the CEO Jonas Samuelson. Elizabeth finally called me and got Gail to send me the control unit.
I made sure that I took a picture of the model number and serial number so there would be no problems. My credit card was billed and I received it 4 days later. I called the tech to install it. He notified me that the wrong part was sent. I made countless calls to Electrolux over the course of the 2 weeks. My family fell ill from the spoiled food that we must of eaten as a result of the fluctuating temperatures. I finally got in touch with Elizabeth and informed her that the part sent was indeed not the correct part. Her response floored me. “We do not have the part in stock and have no ETA for this part to be in stock.” So Elizabeth’s resolution was to send me a 50% off certificate to buy a new refrigerator. In the past month this refrigerator has cost me over $200 to replace the fan motor, hundreds of dollars in spoiled food, service calls expenses to realize that a wrong part was sent not to mention our family falling ill in the process. Elizabeth’s resolution will now cost me close to $2000 to get me back up and running as opposed to $170 for the part.
I believe customers should be alerted to the fact that if they buy an Electrolux product, they may have to buy another product in the near future if parts break down as they could be unavailable. This is appalling in my opinion. I have recently emailed Jonas Samuelson CEO to ask for a full refund for the wrong part, a new refrigerator to replace this lemon, and lastly instructions to return the useless part. I emailed him and left messages for Elizabeth but my plight is not a priority for them and nobody has responded.
“The Electrolux vision is to be the best appliance company in the world as measured by our customers, employees, shareholders and planet. CUSTOMERS — Electrolux focuses on creating the industry's best consumer experiences for the products and services offered.” Do you think that Eloctrolux is doing all this? I do not.
I bought the Electrolux Dryer from a Home Depot in the month of September. The dryer came and since then has not been working. Called Home Depot and they said it is covered under manufacturer warranty and won’t take it back because their return policy is only 2 days.
Since then Electrolux sent a technician after 4 weeks only to find out that the circuit board needs replacement. Now that circuit board is back ordered till November 11. Not sure it will ever get fixed, spent $1100/- and seems it is Down the drain.
On July 20, 2020 I purchased a Frigidaire Wall Air Conditioner, 18000 btu from PC Richard. After my dad and I installed it I noticed the computer that sits on the front grill switches from High Cool to Economy by itself, then I noticed the remote did not work. Shortly afterwards I noticed a fan blade/fan motor noise (metal against metal). A short time latter I noticed a nauseating smell coming from the air conditioner. In addition the water never drains out of the back of the unit inspite of the fact that it is pitched correctly. I called the 800 944-9044 number in the owner's manual and Frigidaire had a service person from Keystone that never showed up ontime come to look at the air conditioner and when he did arrive it was 6:30 Pm at night even though he was suppose to be here between 12pm and 5Pm.
In addition he gives some nonsense that the unti must have ice chips even though there was no visible sign of any ice chips. How is that possible in 90 degree heat? Therefore the excuse that there is ice chips is nonsense and there is a problem with the fan motor and/or fan blades. A computer was suppose to have been ordered and he was to return. None of that happened. This past Tuesday I called the 800 number again and requested an exchange and I also told them upon receiving another air conditioner I would ship you back the defective unit at your expense provided you send me a pre-paid postage label. I am not interested in Firgidaire repairing this unit because of the many problems it has and it is only one month old. Their customer service reps response was I am under warrantee. My response I am not going to wait until the warrantee runs out to get rid of this unit and then they will tell me tough luck I am out of warrantee.
I am not going to risk sickening my family from the odor coming from the air conditioner.
DO NOT BUY ANYTHING FROM FRIGIDAIRE EVIDENTLY THERE IS NO QUALITY CONTROL AT FRIGIDAIRE!!!!!!!!!!!!
I have a 2 year old top of the line Electrolux front load washer. A small cascading vane broke. Its a $30 part. However, its almost $1,000 to repair in labor. They have to take the whole washer apart. I called Electrolux and spoke to a representative as well as a manager ( Brenda). I received NO SUPPORT from the Electrolux team.
Their response was SORRY.. The manager was not interested in helping. When I asked Brenda about supporting their product, all she could say was there was nothing that could be done. I can't believe a company that big would make such an inferior product, but even more suprising was the lack of caring.
I contacted them in facebook and they asked me to provide information. Two days later they still have not responded. We tried to post on their website and they said they don't allow negative ratings. They said it would steer away future business. So I guess their advertising is false too.
Electrolux washer purchased in August 2015. It was covered by 3 year Platinum plan. In July 2018 the washer completely failed. Electrolux paid fro part to replace which consisted of inner tub, outer tub, motor and housing, control panel, and belt drive system.
Owner had to pay for labor costs. The work was completed the first week of August 2018. On November 1, 2018 the washer failed again. Electrolux sent service tech out who stated the entire washer needed to be rebuilt with the idenitcal parts - AGAIN.
Service tech adivsed Electrolux that it was not repairable and machine needed to be replaced. Electrolux, when contacted by owner, now claim the warranty has expired and there is no assistance being offered.
Owner made contact with Corporate (706-651-7111 ext. 7421) and was told they needed additional information from the service tech to provide assistance.
Owner was told by corporate that Electrolux would stand behind their product. Owner made a request for a replacement machine of same or similar model.
After 2 weeks no contact has been made and numerous phone calls and messages have not been returned by corporate.
I purchased my dryer, model EFME417SIW, in Februarry 201. I have had it serviced twice since. Each time it was for a loud banging, squeaking when the dryer was running. I have heard this sound before in an older dryer where the wheels that help turn the drum have worn out. But NEVER expected it to be the case in a new dryer.
The first service was within a few months of purchased, possibly May or June. The repairman showed me where there was an emormous amount of lint in the air flow "turbine" (I don't know what else to call it.) He said it was a design flaw that he has seen time and again with Electrolux dryers. He added if I use dryer sheets, that the lint is attracted to this part, builds up and somehow causes the loud bumping I heard.
The manual clearly says. "If desired, place a dryer fabric softener sheet on top of the load at the beginning of the cycle." I do not use or have rarely used dryer sheet and NEVER use liquid softener.
He stressed that this was not covered by my warranty as it was a lint issue. However he processed his work order, I never saw a bill. He cleaned it and everything was great for 3 months or so. I had to have it again serviced in November. Different serviceman, same result.
Because of fear of a dryer fire I am meticulous about removing and cleaning the lint filter after each cycle. But I cannot clean what I cannot get to! Surely I am not the only comsumer who purchased this model so I am probably not the only one who has this problem.
Electrolux refuses to acknowledge the issue. They claim there are no other complaints about this issue. That's probably due to the service people not reporting it as an issue. The servicemen probably submit their call and solution as something else so that they get paid and the consumer isn't unfairly on the hook for something that Electrolux is derelict in recognizing.
They must do something about this before someone get hurt or worse.
I paid over $2,000.00 for a beautiful Electrolux Slide-in Electric Range, Model # EW30ES65GSE. After coming out of warranty, the Electric Range is question starting locking out the touchpad control with an “E 15” error code, along with an incessant beeping alert. THIS MEANS YOU CANNOT USE EITHER THE COOKTOP OR OVEN. Sometimes this error message and beeping would start when we touched the range, or tried to clean the cook top or at times, in the middle of the night. Per customer support instructions, this may be a “false error code” and as such, we were instructed to turn off the circuit breaker controlling the range for 10 minutes, and turn the breaker back on. Sometimes this “turned off” the E 15 error, and other times it did not. During another call with customer support, we were instructed to reset the range to its factory setting, using the “user preference” key and holding down the + and – temperature controls simultaneously. What actually did work is at times the E 15 error and associated alarms would start to take additional time between beeps. If we timed it just right and got a burner in the on position, the E 15 error code and associated beeping would cease. The error code would never start once a stove element was powered on.
Looking on the web for a potential solution, I found literally HUNDREDS of posts regarding the Electrolux Range E 15 error, on your slide-in range with both a non-inductive cooktop (like mine) and even regarding the inductive cooktop range. Several posts reporting this error would happen even after replacing two or more electronic control boards, SEVERAL TIMES. In my opinion, Electrolux has a very serious quality control issue with one or more electronic control boards that need to be addressed ASAP. Based on my experience with Electrolux Customer Service, they do not stand behind their defective products.
Now regarding Electrolux Customer Service, during my first call, the support agent instructed me to cycle the circuit break as described above. When that did not work, she mentioned that TWO boards would need to be replaced, an Oven Relay Board (Part # 316576612) and an Electronic Control Board (Part # 316443916). I asked if it was likely that actually TWO boards were both indeed defective and she said it was impossible to determine which of the two boards were actually bad, so her instructions were to REPLCE BOTH BOARDS, EVEN THOUGH IT WAS HIGHLY LIKELY ONLY A SINGLE BOARDS WAS BAD. I don’t really understand how proper diagnostics cannot identify a defective part, so that is necessary to replace two boards instead of one. Now when I made this point, the agent said I SHOULD HAVE PURCHASED AN EXTENDED WARRANTY AS THEY OFETN GET CALLS SUCH AS THESE WITH THE “DREADED E 15 ERROR”. She said the Electrolux warranty only covered one-year after purchase and that I should have purchased a 3 or 5-year extended warranty and that would have been comparable (dollar-wise) to the parts purchase she was recommending I purchase. To have a customer service agent indicating your equipment is going to fail after a year and that you ACTUALLY NEED TO HAVE the extended warranty is pretty disheartening and says very little about a quality product.
Electrolux customer service refuses to stand behind these defective boards. If you search the Internet for “Electrolux 1 15 error”, you will find literally THOUSANDS of extremely unhappy customers. Once you spend big $ to replace the boards, you still may incur the same issue, and you have little recourse other than to scrap a fine-looking product, due to defective internal control boards.
Bottom line – vote with your wallet and NEVER, EVER purchase an Electrolux product again.
If you encounter the above issue, and need to go beyond contacting their dreadful customer service, Electrolux does have a presence in Charlotte, NC. Their mailing address is:
10200 David Taylor Dr, Charlotte, NC 28262
The two people to contact (by title) would be:
Head of Electrolux Major Appliances – North America and
VP of Quality and Continuous Improvement
Refer to http://www.electroluxgroup.com/en/group-management-539/
To see their full management team and where to address any complaint letters.
I had purchased my refrigerator on May 16, 2016. Within 2 weeks of purchasing, I had ice maker issues. My ice maker stopped producing ice. I had made 3 service calls before December 2016 just for the ice maker alone. Each time the service representatives had replaced a gasket, due to condensation and icing over under the ice maker. Finally at the end of Decemeber when I put in yet another call, the service representative put in to replace the ice maker. I had to wait just about 6 weeks until the service representative received the parts. Finally the ice maker was replaced. Yet another call was made in March due to the ice maker stopped working again.
When I called for service, Lowes requested a new appliance for me but Frigidaire denied the request and said that they will send somone out to service my appliance as many times as it takes but will not replace my appliance. I had 2 service calls within a 1 month period and just made another making my 3rd service call all together within a 1 month period. When I put in my most recent service call, Lowes put in yet another request to have a new appliance given to me and we are still awaiting a response. Meanwhile, I had to call Frigidaire to make a service call because their representative put in my purchase date of April 1, 2016 instead of May 16, 2016, they cou;d not make me a service appointment until they validated my purchase date even though I told the representative I had just emailed it to them. She said it would take 24-48 hours for their system to be updated and that I had to wait until then to make a service appointment.
The customer service department lacks customer service skills and compassion to the customers who had purchased lemon appliances. The customer representative continued to talk over me when I asked for a supervisor, then placed me on hold without telling. When she got back on the line she continued to tell me that she could do nothing for me and continue to go down the path that it takes 24-48 hours to upload into their system. This company is very frustrating and does not stand behind the quality of their products that they say they do. I have seen up 868 complaints in Consumer affairs, assuming all complaints are valid, that everyone seems to be having issues with the icemakers in the Frigidaire model refridgerators. Yet these refrigerators are still being sold in stores and have not been recalled or taken off the market and consumers are still having issues with their applainces.
Do not purchase a Frigidaire refrigerator if you do not want your money wasted or stress with having to deal with trying to get a new appliance or dealing with service issues. They will not give new appliances and once your 1 year limited warranty is up the issues do not go away and if you did not purchase your extended warranty then you are out of the money and a refrgierator because with all the issues you will endure, it would just be easier to throw it away and purchase a more reliable product that you do not have to waste your time on.
Electrolux should be ashamed of the way they handled my issue with their poor quality defective machine. I want to start out by saying that I'm not upset that Electrolux would meet my request but rather the fact that they simply ignored me and refused to even respond to my emails! On May 31, 2014 I purchased Electrolux steam washer and dryer. I thought these were top of the line, high quality units that would provide us with years of trouble free service. We had them for just over 2 years when the washer (model EIFLS60LT) stopped working. An authorized service tech checked the unit and said we had major problems. He said the repair was a two man job and explained that the following parts needed to be replaced; rear tub bearing, tub “O” ring, pulley & nut, warped door hinge, spin basket, MCU (motor control unit) and the CCU (central control unit). The service tech said it was very unusual for such a young machine that is lightly used (Avg. 3 times a month) to need such a major repair.
On August 12, 2016 I sent an email to customer service to explain the situation and indicated that after the repair is completed I will basically have a refurbished machine which I thought was unacceptable. I asked that the machine be replaced. Later that same day I received an email from Brandi H. of Electrolux customer service. Brandi indicated that if the machine was repairable, that was what we had to do and she was sorry for the problem.
August 13, 2016 I again sent an email to customer service in which I again said I wanted the machine replaced considering the fact that Electrolux touts their quality and reliability. I asked for the contact information of someone in management with the authority to approve such a replacement and thanked her for her help. I received no response.
August 15, 2016 I sent another email indicating that I had not heard back from anyone and again requested the contact information. I received no response.
August 17, 2016 I again sent an email in which I indicated that it was obvious I was being intentionally being ignored and I didn't want to resort to commenting on consumer web sites as the the poor customer service provided by Electrolux. Again I received no response.
As of August 18, I haven't heard from Electrolux but did send another email to customer service. I will continue attempting to contact management to express my disappointment with how they handled this situation. As of August 19 I have yet to hear from Electrolux customer service. Shame on them! I would not recommend Electrolux to friends or family due to their poor , let me rephrase that, complete lack of customer service.
Electrolux Reviews
Until a month ago, I enjoyed my recently purchased Electrolux refrigerator. Approximately two weeks ago my Electrolux refrigerator began showing fluctuating temperatures in the freezer and refrigerator . I called a tech who contacted Electrolux and arrived at the need to replace the control unit. My tech said that he ordered the part but it was not in stock and it could take 2-3 weeks. I immediately called Electrolux and could not get through. I tried to chat with Electrolux and could not get through. I emailed customer service and received an email that a rep would contact me in three days. A week passed and I emailed the CEO Jonas Samuelson. Elizabeth finally called me and got Gail to send me the control unit.
I made sure that I took a picture of the model number and serial number so there would be no problems. My credit card was billed and I received it 4 days later. I called the tech to install it. He notified me that the wrong part was sent. I made countless calls to Electrolux over the course of the 2 weeks. My family fell ill from the spoiled food that we must of eaten as a result of the fluctuating temperatures. I finally got in touch with Elizabeth and informed her that the part sent was indeed not the correct part. Her response floored me. “We do not have the part in stock and have no ETA for this part to be in stock.” So Elizabeth’s resolution was to send me a 50% off certificate to buy a new refrigerator. In the past month this refrigerator has cost me over $200 to replace the fan motor, hundreds of dollars in spoiled food, service calls expenses to realize that a wrong part was sent not to mention our family falling ill in the process. Elizabeth’s resolution will now cost me close to $2000 to get me back up and running as opposed to $170 for the part.
I believe customers should be alerted to the fact that if they buy an Electrolux product, they may have to buy another product in the near future if parts break down as they could be unavailable. This is appalling in my opinion. I have recently emailed Jonas Samuelson CEO to ask for a full refund for the wrong part, a new refrigerator to replace this lemon, and lastly instructions to return the useless part. I emailed him and left messages for Elizabeth but my plight is not a priority for them and nobody has responded.
“The Electrolux vision is to be the best appliance company in the world as measured by our customers, employees, shareholders and planet. CUSTOMERS — Electrolux focuses on creating the industry's best consumer experiences for the products and services offered.” Do you think that Eloctrolux is doing all this? I do not.
Stay away from Electrolux products!
I bought the Electrolux Dryer from a Home Depot in the month of September. The dryer came and since then has not been working. Called Home Depot and they said it is covered under manufacturer warranty and won’t take it back because their return policy is only 2 days.
Since then Electrolux sent a technician after 4 weeks only to find out that the circuit board needs replacement. Now that circuit board is back ordered till November 11. Not sure it will ever get fixed, spent $1100/- and seems it is Down the drain.
On July 20, 2020 I purchased a Frigidaire Wall Air Conditioner, 18000 btu from PC Richard. After my dad and I installed it I noticed the computer that sits on the front grill switches from High Cool to Economy by itself, then I noticed the remote did not work. Shortly afterwards I noticed a fan blade/fan motor noise (metal against metal). A short time latter I noticed a nauseating smell coming from the air conditioner. In addition the water never drains out of the back of the unit inspite of the fact that it is pitched correctly. I called the 800 944-9044 number in the owner's manual and Frigidaire had a service person from Keystone that never showed up ontime come to look at the air conditioner and when he did arrive it was 6:30 Pm at night even though he was suppose to be here between 12pm and 5Pm.
In addition he gives some nonsense that the unti must have ice chips even though there was no visible sign of any ice chips. How is that possible in 90 degree heat? Therefore the excuse that there is ice chips is nonsense and there is a problem with the fan motor and/or fan blades. A computer was suppose to have been ordered and he was to return. None of that happened. This past Tuesday I called the 800 number again and requested an exchange and I also told them upon receiving another air conditioner I would ship you back the defective unit at your expense provided you send me a pre-paid postage label. I am not interested in Firgidaire repairing this unit because of the many problems it has and it is only one month old. Their customer service reps response was I am under warrantee. My response I am not going to wait until the warrantee runs out to get rid of this unit and then they will tell me tough luck I am out of warrantee.
I am not going to risk sickening my family from the odor coming from the air conditioner.
DO NOT BUY ANYTHING FROM FRIGIDAIRE EVIDENTLY THERE IS NO QUALITY CONTROL AT FRIGIDAIRE!!!!!!!!!!!!
I have a 2 year old top of the line Electrolux front load washer. A small cascading vane broke. Its a $30 part. However, its almost $1,000 to repair in labor. They have to take the whole washer apart. I called Electrolux and spoke to a representative as well as a manager ( Brenda). I received NO SUPPORT from the Electrolux team.
Their response was SORRY.. The manager was not interested in helping. When I asked Brenda about supporting their product, all she could say was there was nothing that could be done. I can't believe a company that big would make such an inferior product, but even more suprising was the lack of caring.
I contacted them in facebook and they asked me to provide information. Two days later they still have not responded. We tried to post on their website and they said they don't allow negative ratings. They said it would steer away future business. So I guess their advertising is false too.
Electrolux washer purchased in August 2015. It was covered by 3 year Platinum plan. In July 2018 the washer completely failed. Electrolux paid fro part to replace which consisted of inner tub, outer tub, motor and housing, control panel, and belt drive system.
Owner had to pay for labor costs. The work was completed the first week of August 2018. On November 1, 2018 the washer failed again. Electrolux sent service tech out who stated the entire washer needed to be rebuilt with the idenitcal parts - AGAIN.
Service tech adivsed Electrolux that it was not repairable and machine needed to be replaced. Electrolux, when contacted by owner, now claim the warranty has expired and there is no assistance being offered.
Owner made contact with Corporate (706-651-7111 ext. 7421) and was told they needed additional information from the service tech to provide assistance.
Owner was told by corporate that Electrolux would stand behind their product. Owner made a request for a replacement machine of same or similar model.
After 2 weeks no contact has been made and numerous phone calls and messages have not been returned by corporate.
I purchased my dryer, model EFME417SIW, in Februarry 201. I have had it serviced twice since. Each time it was for a loud banging, squeaking when the dryer was running. I have heard this sound before in an older dryer where the wheels that help turn the drum have worn out. But NEVER expected it to be the case in a new dryer.
The first service was within a few months of purchased, possibly May or June. The repairman showed me where there was an emormous amount of lint in the air flow "turbine" (I don't know what else to call it.) He said it was a design flaw that he has seen time and again with Electrolux dryers. He added if I use dryer sheets, that the lint is attracted to this part, builds up and somehow causes the loud bumping I heard.
The manual clearly says. "If desired, place a dryer fabric softener sheet on top of the load at the beginning of the cycle." I do not use or have rarely used dryer sheet and NEVER use liquid softener.
He stressed that this was not covered by my warranty as it was a lint issue. However he processed his work order, I never saw a bill. He cleaned it and everything was great for 3 months or so. I had to have it again serviced in November. Different serviceman, same result.
Because of fear of a dryer fire I am meticulous about removing and cleaning the lint filter after each cycle. But I cannot clean what I cannot get to! Surely I am not the only comsumer who purchased this model so I am probably not the only one who has this problem.
Electrolux refuses to acknowledge the issue. They claim there are no other complaints about this issue. That's probably due to the service people not reporting it as an issue. The servicemen probably submit their call and solution as something else so that they get paid and the consumer isn't unfairly on the hook for something that Electrolux is derelict in recognizing.
They must do something about this before someone get hurt or worse.
I paid over $2,000.00 for a beautiful Electrolux Slide-in Electric Range, Model # EW30ES65GSE. After coming out of warranty, the Electric Range is question starting locking out the touchpad control with an “E 15” error code, along with an incessant beeping alert. THIS MEANS YOU CANNOT USE EITHER THE COOKTOP OR OVEN. Sometimes this error message and beeping would start when we touched the range, or tried to clean the cook top or at times, in the middle of the night. Per customer support instructions, this may be a “false error code” and as such, we were instructed to turn off the circuit breaker controlling the range for 10 minutes, and turn the breaker back on. Sometimes this “turned off” the E 15 error, and other times it did not. During another call with customer support, we were instructed to reset the range to its factory setting, using the “user preference” key and holding down the + and – temperature controls simultaneously. What actually did work is at times the E 15 error and associated alarms would start to take additional time between beeps. If we timed it just right and got a burner in the on position, the E 15 error code and associated beeping would cease. The error code would never start once a stove element was powered on.
Looking on the web for a potential solution, I found literally HUNDREDS of posts regarding the Electrolux Range E 15 error, on your slide-in range with both a non-inductive cooktop (like mine) and even regarding the inductive cooktop range. Several posts reporting this error would happen even after replacing two or more electronic control boards, SEVERAL TIMES. In my opinion, Electrolux has a very serious quality control issue with one or more electronic control boards that need to be addressed ASAP. Based on my experience with Electrolux Customer Service, they do not stand behind their defective products.
Now regarding Electrolux Customer Service, during my first call, the support agent instructed me to cycle the circuit break as described above. When that did not work, she mentioned that TWO boards would need to be replaced, an Oven Relay Board (Part # 316576612) and an Electronic Control Board (Part # 316443916). I asked if it was likely that actually TWO boards were both indeed defective and she said it was impossible to determine which of the two boards were actually bad, so her instructions were to REPLCE BOTH BOARDS, EVEN THOUGH IT WAS HIGHLY LIKELY ONLY A SINGLE BOARDS WAS BAD. I don’t really understand how proper diagnostics cannot identify a defective part, so that is necessary to replace two boards instead of one. Now when I made this point, the agent said I SHOULD HAVE PURCHASED AN EXTENDED WARRANTY AS THEY OFETN GET CALLS SUCH AS THESE WITH THE “DREADED E 15 ERROR”. She said the Electrolux warranty only covered one-year after purchase and that I should have purchased a 3 or 5-year extended warranty and that would have been comparable (dollar-wise) to the parts purchase she was recommending I purchase. To have a customer service agent indicating your equipment is going to fail after a year and that you ACTUALLY NEED TO HAVE the extended warranty is pretty disheartening and says very little about a quality product.
Electrolux customer service refuses to stand behind these defective boards. If you search the Internet for “Electrolux 1 15 error”, you will find literally THOUSANDS of extremely unhappy customers. Once you spend big $ to replace the boards, you still may incur the same issue, and you have little recourse other than to scrap a fine-looking product, due to defective internal control boards.
Bottom line – vote with your wallet and NEVER, EVER purchase an Electrolux product again.
If you encounter the above issue, and need to go beyond contacting their dreadful customer service, Electrolux does have a presence in Charlotte, NC. Their mailing address is:
10200 David Taylor Dr, Charlotte, NC 28262
The two people to contact (by title) would be:
Head of Electrolux Major Appliances – North America and
VP of Quality and Continuous Improvement
Refer to http://www.electroluxgroup.com/en/group-management-539/
To see their full management team and where to address any complaint letters.
I had purchased my refrigerator on May 16, 2016. Within 2 weeks of purchasing, I had ice maker issues. My ice maker stopped producing ice. I had made 3 service calls before December 2016 just for the ice maker alone. Each time the service representatives had replaced a gasket, due to condensation and icing over under the ice maker. Finally at the end of Decemeber when I put in yet another call, the service representative put in to replace the ice maker. I had to wait just about 6 weeks until the service representative received the parts. Finally the ice maker was replaced. Yet another call was made in March due to the ice maker stopped working again.
When I called for service, Lowes requested a new appliance for me but Frigidaire denied the request and said that they will send somone out to service my appliance as many times as it takes but will not replace my appliance. I had 2 service calls within a 1 month period and just made another making my 3rd service call all together within a 1 month period. When I put in my most recent service call, Lowes put in yet another request to have a new appliance given to me and we are still awaiting a response. Meanwhile, I had to call Frigidaire to make a service call because their representative put in my purchase date of April 1, 2016 instead of May 16, 2016, they cou;d not make me a service appointment until they validated my purchase date even though I told the representative I had just emailed it to them. She said it would take 24-48 hours for their system to be updated and that I had to wait until then to make a service appointment.
The customer service department lacks customer service skills and compassion to the customers who had purchased lemon appliances. The customer representative continued to talk over me when I asked for a supervisor, then placed me on hold without telling. When she got back on the line she continued to tell me that she could do nothing for me and continue to go down the path that it takes 24-48 hours to upload into their system. This company is very frustrating and does not stand behind the quality of their products that they say they do. I have seen up 868 complaints in Consumer affairs, assuming all complaints are valid, that everyone seems to be having issues with the icemakers in the Frigidaire model refridgerators. Yet these refrigerators are still being sold in stores and have not been recalled or taken off the market and consumers are still having issues with their applainces.
Do not purchase a Frigidaire refrigerator if you do not want your money wasted or stress with having to deal with trying to get a new appliance or dealing with service issues. They will not give new appliances and once your 1 year limited warranty is up the issues do not go away and if you did not purchase your extended warranty then you are out of the money and a refrgierator because with all the issues you will endure, it would just be easier to throw it away and purchase a more reliable product that you do not have to waste your time on.
Electrolux should be ashamed of the way they handled my issue with their poor quality defective machine. I want to start out by saying that I'm not upset that Electrolux would meet my request but rather the fact that they simply ignored me and refused to even respond to my emails! On May 31, 2014 I purchased Electrolux steam washer and dryer. I thought these were top of the line, high quality units that would provide us with years of trouble free service. We had them for just over 2 years when the washer (model EIFLS60LT) stopped working. An authorized service tech checked the unit and said we had major problems. He said the repair was a two man job and explained that the following parts needed to be replaced; rear tub bearing, tub “O” ring, pulley & nut, warped door hinge, spin basket, MCU (motor control unit) and the CCU (central control unit). The service tech said it was very unusual for such a young machine that is lightly used (Avg. 3 times a month) to need such a major repair.
On August 12, 2016 I sent an email to customer service to explain the situation and indicated that after the repair is completed I will basically have a refurbished machine which I thought was unacceptable. I asked that the machine be replaced. Later that same day I received an email from Brandi H. of Electrolux customer service. Brandi indicated that if the machine was repairable, that was what we had to do and she was sorry for the problem.
August 13, 2016 I again sent an email to customer service in which I again said I wanted the machine replaced considering the fact that Electrolux touts their quality and reliability. I asked for the contact information of someone in management with the authority to approve such a replacement and thanked her for her help. I received no response.
August 15, 2016 I sent another email indicating that I had not heard back from anyone and again requested the contact information. I received no response.
August 17, 2016 I again sent an email in which I indicated that it was obvious I was being intentionally being ignored and I didn't want to resort to commenting on consumer web sites as the the poor customer service provided by Electrolux. Again I received no response.
As of August 18, I haven't heard from Electrolux but did send another email to customer service. I will continue attempting to contact management to express my disappointment with how they handled this situation. As of August 19 I have yet to hear from Electrolux customer service. Shame on them! I would not recommend Electrolux to friends or family due to their poor , let me rephrase that, complete lack of customer service.