Eleaf US did not ship the product after they said they would four times - and confirmed they did twice. Please caveat emptor - go with another brand. You can buy a Vape and coils at the shop but eventually you will need a specific part - then its just you and the questionable customer service at Eleaf US.
I placed a $170. order with this company on it's Eleafus.com website for the 60 Watt E-cig bundle.
When I noticed there were no instructions to set it up, I called in. I asked the representative, MIHIR MEHTA, to assist me in setting it up. He kept saying "we are just the distributor". This is the only product they sell and they can not provide help?!?!?
This company surely had no problem SELLING it to me when I called for assistance with my purchase. I have never used a product like this before. His solution? Go to Youtube (which has NO videos for the 60 watt iStick).
After finally agreeing to walk me through it, I again brought up the fact that everything he was telling me would be impossible to know how to do without instructions. From there, he hung up on me.
I called back, he hung up on me again. After multiple times calling back and him hanging up, I decided to dispute this charge with Paypal.
Once I made the dispute, Mihir Mehta called me back and cussed me out for it, telling me "F You"!!
STAY AWAY FROM THIS COMPANY and purchase your E-Cigs from a reputable company that can not only offer assistance, but won't curse you out and hang up on you.
Not only do they sell sub-par and defective products, they are rude and refuse to help.
Eleaf US Inc. Reviews
Eleaf US did not ship the product after they said they would four times - and confirmed they did twice. Please caveat emptor - go with another brand. You can buy a Vape and coils at the shop but eventually you will need a specific part - then its just you and the questionable customer service at Eleaf US.
Runaround
I 2nd what has been said about them already. "Not only do they sell sub-par and defective products, they are rude and refuse to help."
I placed a $170. order with this company on it's Eleafus.com website for the 60 Watt E-cig bundle.
When I noticed there were no instructions to set it up, I called in. I asked the representative, MIHIR MEHTA, to assist me in setting it up. He kept saying "we are just the distributor". This is the only product they sell and they can not provide help?!?!?
This company surely had no problem SELLING it to me when I called for assistance with my purchase. I have never used a product like this before. His solution? Go to Youtube (which has NO videos for the 60 watt iStick).
After finally agreeing to walk me through it, I again brought up the fact that everything he was telling me would be impossible to know how to do without instructions. From there, he hung up on me.
I called back, he hung up on me again. After multiple times calling back and him hanging up, I decided to dispute this charge with Paypal.
Once I made the dispute, Mihir Mehta called me back and cussed me out for it, telling me "F You"!!
STAY AWAY FROM THIS COMPANY and purchase your E-Cigs from a reputable company that can not only offer assistance, but won't curse you out and hang up on you.
Not only do they sell sub-par and defective products, they are rude and refuse to help.