I ordered a dress from Ekzia, which arrived 2 days ago. I opened it to find the dress was enormous, way too big for me, and that the fabric, colours and print were shoddy and looked cheap - so I want to return it. However, as the person above said, their customer service is appalling, they will not give me a postal address to send the dress to and now are completely ignoring my emails requesting help, and the messages I have posted on their Facebook page. It is patently a scam, a fraudulent company, and I am really angry that I am being taken for a ride. All I want is to send the dress back and have my money refunded. Any advice on how to go about this would be very welcome.
I ordered 4 pieces of clothing. Received shipment June 2, 2020. Missing 1 item. I emailed them to let them know 1 item was missing from my order. They replied and stated that they would credit my credit card for the missing item.
Tried on the 3 items that were sent. Do not fit. The quality of the clothing is SCREEN PRINTED. Not as described on their website.
I have emailed them 5 other times in 72 hours for an RMA number and address, with no response.
I want my money back and to return the 3 items. I am within the standards of their return policy, which is stated on their website.
Ekzia Reviews
SCAM
I ordered a dress from Ekzia, which arrived 2 days ago. I opened it to find the dress was enormous, way too big for me, and that the fabric, colours and print were shoddy and looked cheap - so I want to return it. However, as the person above said, their customer service is appalling, they will not give me a postal address to send the dress to and now are completely ignoring my emails requesting help, and the messages I have posted on their Facebook page. It is patently a scam, a fraudulent company, and I am really angry that I am being taken for a ride. All I want is to send the dress back and have my money refunded. Any advice on how to go about this would be very welcome.
I ordered 4 pieces of clothing. Received shipment June 2, 2020. Missing 1 item. I emailed them to let them know 1 item was missing from my order. They replied and stated that they would credit my credit card for the missing item.
Tried on the 3 items that were sent. Do not fit. The quality of the clothing is SCREEN PRINTED. Not as described on their website.
I have emailed them 5 other times in 72 hours for an RMA number and address, with no response.
I want my money back and to return the 3 items. I am within the standards of their return policy, which is stated on their website.