E-Harmony is a scam. They do nothing to ensure scammers don't get on to their system to prey on lonely individuals. I've been on there for almost 5 months, and the only folks that contact me are scammers looking for money. When I complain, e-harmony deletes their profile. Being scammed 5 times already and unhappy with their service, I asked to cancel the remainder of my subscription, however, because I signed the agreement, i'm liable to make the remaining payments on the contact. I understand I have no legal " leg to stand on", i'll just have to uck it up and finish paying for it, however, big boo on e-harmony and the shame on them for the scam shop they're running
If you think that eHarmony is a 'Christian' company (just because it was founded by Dr. Neil Clark Warren, a 'theologian'), you need to think again. 'Doing unto others as they would have others to do unto them' is a galaxy away from how they set up their scheme to get your money. Dr. Warren is worth over $500 million and eHarmony does $180 million a year. I'm not against him or anyone getting rich, but, this is their business practice and how they do it.
Read this to understand how they do business. I know first hand because they did it to me.
eHarmony, a site that I've never used and know nothing about, dinged my bank account for $510. I have no recollection of ever signing up with this website and as I've said, I don't ever remember even visiting that website.
According to them, I signed up on some kind of 'Premium Membership' in which they set up to automatically renew after some time.
After some investigation, apparently, their scheme is to get a person on a cheap intro rate and then stick it to them by giving themselves permission to your money (your bank account) in the future. I can't imagine ever agreeing to such a thing, but then, I have no memory of doing it.
I never received emails from them so 'out of sight; out of mind'. I never gave them or any other 'dating website' a thought. They never sent me an email letting me know that they were about to ding my bank account. When I saw it, I was immediately positive that somehow I'd been hacked and scammed.
I sent them a message and requested that any 'service' that they think they had provided for me to be canceled immediately and my balance refunded. They refused. My bank likewise was unable to help me.
Something I learned about the Anti-Fraud Department of my bank. They really have zero power to protect you from online fraud. I've only had two incidents in which I legitimately had been defrauded and they were powerless to help me with either one.
As I said, I don't know how I could have avoided the eHarmony incident as I have no recollection of signing up with them much less to give them open access to my bank account in the future.
Beware! Beware! Beware of eHarmony!!!! I know nothing about their 'service', but I do know a lot about their business scheme. It is a scam at best.
Pure and simple, the programmers use your profile information to rig the game. Meaning, they make sure that you DONT find your match any time soon. They use logarithms to keep you searching and hoping for many months, almost finding the right match but not quite.
How do I know this?
I joined both eharmony and plentyofish on the same day, submitted the same profile. eharmony found very good matches very far away or not so nice matches nearby, meaning, too short, too tall, too old, homeless, ect...
Plentyofish found perfect matches nearby.
Then I began communicating with the matches on both platforms, sure enough they had the same experience as me…..hmmm
Then I called eharmony to cancel. I said "cancel this right now, I know you use logarithms to extend the search and keep us paying for months”. The customer service guy asked me to repeat what I said, I said it louder, he hung up on me and my account was closed, he knew I was onto them.
This is not the end of this dirty little business.
Weeks after my account was closed I found they were still using my profile to lure in new customers. I couldnt login and change my own profile. I called them and told them to take my profile down and delete it, they replied that it is so good they wanted to keep it. I said delete it now!
That was years ago, are they still using my profile? who knows,
In any event folks, is it possible that you find your mate? yes, its possible, but you will pay for it.
dont waste your money, THE GAME IS RIGGED.
learn to dance instead, that has really worked for me.
I signed up with EHarmony for one year, only based on the sale price of $192. They ask a multitude of questions so you would think they will match you with good matches. No, I only got a few matches, clear across the country or in other countries. I was sorry I joined this over-rated match making service.
Over a year later, no longer having the same credit card, they started harassing me for payment for another year, at $478! I didn't even like them at $192. They said I signed up for auto renew. Well they could not renew without a credit card, and they had no business signing me up for another year. Then I was locked out of the site (fine) while they kept harassing me by email for payment of nearly $500, giving me only the address of their bank to give them money.
I told them repeatedly to stop harassing me and I did not want their lousy service and it's wasn't even worth the sale price. They turned in my name to a collection agency, which is now pending. My attorney has now wrote them a letter (to the collection agency) and chances are good they will stop bothering me. BEWARE OF DATING/MATCHING SITES. Especially EHarmony which is overrated and over priced. Just because they ask you more questions at the beginning does not justify their prices. They are just as bad as the cheap ones.
I signed up for the six-month subscription. Within 72 hours I changed my mind and decided to cancel. I discovered they only have a cancellation policy for consumers in 7 states: I could not cancel. So I continued the subscription. There is no phone number to call for customer service: and you can only contact customer support via email.
I started having problems with the website and the platform. It requires two-factor authentication - the platform and app have bugs and won't let me login. So I can't use the account and I cannot cancel. They won't help me. I have used the platform for 4.5 months:
* I cannot login to my account
* I cannot access my account
* There is no phone number to call for support
* Support is only available via email and it sucks
* Most users of the platform are outside a 30-45 mile radius of my location
* I have not met anyone through the platform
In short, this platform is a rip-off and a waste of time. Avoid it at all costs.
Wow, I used eHarmony maybe about 7 years ago and they were great. After my divorce I decided to join again. First off, even with a free membership, you can do literally nothing. Every photo is blurred and its difficult to get an idea of who your matches are. Now when signing up for the membership plans, the pricing looks great, until you read the fine print. They charge either a lump sum of a few hundred dollars, or there is an option which I did to pay around $65 a month, and you are charged every month for a few months. There is no basic monthley plan, only multiple month subscriptions.
Now getting to the famous compatibility test. This test used to have really great questions to get to know yourself and your matches. Now the famous eHarmony algoritm test has been reduced rediculous questions and answering which pictures of lines and squares look more pleasant to view (not lying, seriously).
After completing my test, I was shocked to find only a few matches, and over the few days, never got more matches. The matches I did have said their last login was either from 2 weeks to a month ago, meaning they are no longer users on the site. I live in Las Vegas and there should be a lot more matches for me than that. The bottom line of this paragraph is that eHarmony does not contain no where near the amount of users as a few years ago, and you are mostly being matched with people with no photos, or people that no longer are active members.
I decided to cancel my account, but there is no option to cancel. I talked to two different custom,er service people, both of which refused to let me talk to a manager, and said there is no option to cancel. I have the option to remove my profile, but I would still be charged around 65 dollars a month until Feburary!! (August 2021 at the time of contacting them). So basically when you saign up, you are stuck with high monthly payments, no option to cancel, no option to talk to a supervisor, and no option to stop any upocoming payments even if you remove your profile from the site.
If you check out BBB and this site as well, you will see that I am not the only one this company is ripping off. They don't have enough users on the site, so they changed their buisness model to ripping off users and not allow them to cancel their accounts, charging them regardless. Please stay away from this site. I reccommend anyone else in my situation report any charges from them as fraud, reverse the charges on your card, and do NOT let eHarmony get away with a scam that is no longer about dating.
I signed up for eHarmony and once in the dating site I realized that they had very few profiles for me to choose from in my age range. Less than 24 hours later I called for a refund and was told that the State that I live in does not require them to give me a refund. Total discrmination against some States and just an unfair rule. BUYER BEWARE.
eharmony used to be a great dating site when I last used it six years ago, met a lot of really nice compatible women that fit my criteria. It used to give you a variety of subscription options to choose from, from month-to-month, 3, 6 or more months. Buying a longer sub was worth it, because the value to cost ratio was good.
Boy, how this site has changed. They now force you to buy a minimum 6 month subscription, even if paying monthly installments, at nearly $400, under the ostensible rationale that you need six months to find and start conversations with the many great matches they'll send you. Yeah, good luck with.
The service now sucks. Its value no longer remotely correlates to the quality of what you get. They serve you tons of profiles that don't match well, often well outside your desired geographic input points, and many profiles have no profile pics, so you can't tell if someone meets your attractiveness factors - this aspect alone should not be allowed by eharmony.
What ones have pics seem to all be the virtual detritus of the dating world, because they don't engage when you send a message or use the now less-than-previously-useful icebreakers - which are lame and not as good as they were before. Even eharmony's once-vaunted algorithms match you with people that don't fit your criteria.
On top of that, you cannot cancel without paying in full, even if you're paying month-to-month within the minimum 6 month term. There is no means to complain and get service, making this lousy service nothing more than a huge scam to steal your money and provide an abysmal service. They should be prosecuted for by the FTC for not delivering a service and not offer refunds when they do.
I signed up with eHarmony for an online dating account and at the end of the sign up process was asked immediately to pay as a premium member. There really wasn't a free option because as a non-paying member you are restricted from being able to contact any other members, you cannot read messages other members send to you, and you cannot even see the photos/pictures of other members until you sign up to the premium experience...
Right off the bat I get landed on a large splash-screen page that states I have less than 23 hours to accept the "Offer" of 50% Savings. (and in much smaller tiny print below there is the caveat that the 50% off is only for the first 3 months of what is presumably going to be a long term contract/subscription).
I'm pitched the PremimPLUS plan, right front and center as eHarmony's default selection/choice for me and in large orange/red font it says that its just $22/ per month off the regular price of $45.90/month. Then in much smaller font it indicates that this discount is actually only valid for the first 3 months, and then the rest of the term (presumably the remainder of the rest of the 9 months) will be at full price... So I'm reasonably expecting that my first payment would only be $22 dollars for the first month and this was a good value and I wanted to give it a try.
So I select this plan and go forth with the payment process. Here is where the misrepresentation/deception and ultimately the fraud starts to happen...
First, it turns out there is actually no $22/month plan at all, not even for the first three months. The customer is only actually given the option of either paying the entire thing upfront at once, which ends up being over $550 dollars or alternatively the only other choice eHarmony offers is a payment plan that goes up to a maximum of spreading it out between 4 payments. Under this 4 payment plan, the total due on the date of sign up would be $128.44 USD immediately charged to the customers credit card, and 3 subsequent month payment(s) of $128.44 each.
This is misleading and deceptive marketing/advertising on the part of eHarmony which made it sound like you were only going to be paying $22/month for the first three months, when instead once they get you to click onto the payment page they immediately do the bait and switch whereby you are on the hook for a $128.44 that day and then 3 more monthly payments of $128.44 each...So what happened to the advertised deal of $22/month for the first three month??? In truth this was really $128.44 USD per month for the first three months with an initial sign up fee of another $128.44 USD...
What eHarmony doesn't even inform the user in fine print and what I had to find out later the hard way, is that the second charge of $128.44 happens much sooner than expected and in my case was no were near a month apart from the first charge of $128.44
What is happening is eHarmony charges you $128.44 on the spot under this plan right then and there, and then if you so happened to sign up close to the end of a month, they will immediately bill you the second payment of another $128.44 at the very start of the next month, so if you happened to sign up towards the end of the month (like I did) you will get hit with the second payment of another $128.44 merely days after you already paid the first payment...
I didn't know this was how eHarmony was going to bill me, I just assumed it would be a real month (approx 30 days) after they did the initial charge to when they would charge me again, so when I signed up with Privacy.com (disposable/customizable virtual credit card number service) I had dedicated a new virtual card specifically to the eharmony vendor and specified that the spending limit on that card would be limited to $130 per month, thinking that I would be covered and protected...
So having used eharmony for only about a week or so since I signed up in late January, on the first day of February I noticed a banner on the top of the eharmony page asking me to "Extend" my membership... I thought that was weird because I had just signed up for a 12-month plan so having been a new member for just a week, I figured it was a system glitch in eharmony and chalked it up to that and didn't think anything else of it...
Later that same day, the eharmony app suddenly logged me out of it forcibly while I was actively in the middle of using it. When I tried to log in again, a cryptic message said : "Your personal area has been barred" and the reasons ranged from a possible technicial problem with their system to vague mentions of their terms of conditions to possible unacceptable photographs or complaints from other members, etc etc etc there was more than half a dozen possible reasons but eHarmony refused to narrow down nor specify the reason or cause of my sudden inability to access my account.
I don't think it was an issue with my profile description nor photos since those have to be manually approved by someone from eHarmony before they even go live in the first place, and I didn't send any messages to any members that would even be remotely misconstrued as violating any of the normal terms of services and even if I was falsesly flagged or it was an inadvertent mistake or accidental reporting, eHarmony never contacted me about anything, never gave my any notice or even the slightest indication that anything was wrong or that they had any concerns about anything at all... Furthermore, after I was apparently locked out of my eHarmony account, the company made zero effort to send me an email nor contact me in any way to give any official explaination as to what had happened or what went wrong nor even to confirm that they took action against my account not to mention to give a reason for why such action was taken and for what it was they alleged warranted the locking of my account. In fact it was only when I attempt to log back into my account that I was ever given any indication at all that anything was wrong. Even if eHarmony decided to terminate my service, they also made no effort to give me an appeal process for incorrect or mistaken terminations, and also offered me no refund not even a prorated refund for portions not used...
So here I was, one week after sign up, locked out of my new account, with no customer support. EHarmony won't even let me log back in to my account to contact support because apparently support asks for a secret code that you have to read back to them before they can provide you with email assistance, but there is no way to get that code if you are having trouble logging into your account in the first place. I call them on the phone and they refuse to tell me if its because of a technicial problem or any allegiation of violation of their terms of service, etc
Around this same time I had recieved an alert email from my virtual card company (Privacy.com) that says a new eHarmony charge attempt on my card for yet another $128.44 had been declined this time because I had set a limit on the usage of this virtual card to no more than $130 USD per month and this was the second attempt in just one week or so... so Privacy.com automatically blocked this second charge for me. So I'm putting two and two together and I think the reason or cause for eHarmony blocking my account may have been when they realized they couldn't bill me for the second payment they immediately terminated my account access without even warning me or so much as reaching out to me to make contact to let me know of the issue and advise me of an oppurtunity to make a correction or to provide alternative forms of payment or to add a second card on file etc etc etc...
So effectively, I paid $128.44 USD to eHarmony and had only one week access to their service.
On a monthly rate this effectively came out to be $513.76 per month! Typically when you sign up to a dating site and pay per month, they charge you a standard rate and then after that month if you no longer keep paying them they will reduce you to an unpaid membership the next month, but as it turned out, for eHarmony I paid $128.44 upfront for what was supposed to be a $22/month service, and was only able to use it for a single week before eHarmony decided that even though I signed up in late January that the moment they attempted to charge me the second payment on February 1st (even though these two charges were only about a week apart) my account was locked and disabled merely a week after I first signed up and I wasn't even given the ability to use my account for the remainder of the month (30 days) which I had clearly already paid for in full for that portion! Therefore as I only got to use my account for a week and eHarmony did in fact charge my card successfully for $128.44, that comes out to be an effective rate/cost/price of $513.76 per month!
Yet eHarmony initially advertised this as $22/month... So you do the MATH..... I ended up paying over TWENTY-THREE times (23x)+ the rate/price/cost that was deceptively advertised!!! That is a steep price to learn the lesson that eHarmony is nothing but bait-and-switch fraud!
I joined eharmony services in September 2020. They told me my membership ran until 3/11/21. In December 2020 they told me my membership was up. Because of this they made it difficult for me to see profile photos of the women being presented as choices of women available to be contacted.
What was once a clear photo of a particular woman was now blurred. They claimed this was because my subscription was up when, according to them, my subscription did not end until 3/11/2021. I wish to have my subscription turminated and my money refunded which was a subscription fee of $107.40 for a six month term, with $26.85 debuted from my card for four consecutive months.
I opened an eHarmony account and with some trepidation ended up paying for a subscription. Within minutes of paying I felt like I had made a mistake but waited 24 hours after reviewing the terms and conditions. It stated within them that a person could request a refund by specifically emailing [email protected]. I received a reply stating a ticket was opened and that someone would respond.
I got a reply asking for specific reasons, which I provided as well as reiterating my request for a refund. I received another email back that did not acknowledge that language within the terms and conditions but gave me a courtesy 3 month additional membership. Why would I an additional 3 months of a service I want cancelled and refunded for? I’ve searched and cannot find an active phone number that works for customer service and am working with my CC company to dispute the charges.
I emailed them WELL WITHIN the three day period - -literally within hours of signing up, and they refused to refund it because the address I listed at my parents' was not in the state I am a legal resident of (IL). I will now need to contact the Chicago Times about their predatory behavior in a time of COVID (for god's sake) and forward it to the attorney general's office (thank God for being a law student, I guess). Ridiculous!
I had heard all the ads for eharmony and it sounded great so I responded to a trial membership for 1 month. I entered all of the information needed to get started. And I was about 2-3 weeks in when I decided I didn't like it and wasn't going to join. And I happened to be checking my credit card bill that same day when I noticed eharmony had already charged me $215 for a full year subscription. I contacted them and they refused to issue a refund or admit that they had done anything improper. I don't remember why but I wasn't able to reverse the charge and I was stuck with a year membership.
During that time I was sent approximately 250 matches, but 30% of the matches didn't have a photo with their profile. And 5-10% were well beyond the range I wanted to date in, like Bakersfield and San Diego. I live in Los Angeles. So to add insult to injury they shut down my account before the year was up and want me to pay another $215 for a year subscription and you can believe I won't be doing that. And due to fraudulent activity on my card, I have a new number so they can't charge my new card, what a relief.
As an online dating site, eHarmony turns members who have a free limited membership into paying premium members by promoting the idea that, as a paid member, the pictures of other members would be visible. During the free membership, I experienced viewing "blurred" pictures of numerous members. These members all had pictures and paying the premium would result in viewing the images (photos) of these members with clarity, according to eHarmony promotions.
Eharmony supposedly prides itself in providing compatible matches via their parameters. Since becoming a paid premium member, the majority of "matching" profiles that eHarmony has suggested have had NO photos whatsoever. This never occurred while assuming unpaid status. There was no disclosure that such behavior would occur. Upon expressing dissatisfaction with this behavior, eHarmony has not offered a remedy or correction in any form.
I have also contacted eHarmony numerous times regard the dysfunctionality of their website and app. Both have malfunctioned in ways that I expressed to eHarmony. Responses (when received, though not usually) have included "scripted" how-to information without ever admitting any fault of theirs or the website. After numerous requests for correction were not properly acknowledged, I stated that a refund was wanted. Given a refund and having my subscription stopped would result in my not contacting them again. They have refused a refund, claiming that their 3-day refund policy was state specific.
Eharmony markets themselves as "#1 Trusted Dating App", "every 14 minutes someone finds love on theri website", they throw out statistics of so many marriages resulting from Eharmony; well perhaps that was when they first started back in 2000, but 20 years later in 2020, they are a HORRIBLE website to look for a serious relationship.
First of all, unlike other major dating sites like Match.com and several others, Eharmony does not offer a month to month membership, that way if you just want to try the service out, you can buy a monthly membership and therefore can cancel after one month if you do not like the website and have no further obligation. Eharmony is terribly expensive, for no reason, and you are only offered a 6 month, 12 month, or 24 month membership. When you add up the costs, it really doesn't make much sense to get the 6 moths membership, cost wise, you are better off getting the 12 month membership because the price difference is less than $100 for an extra 6 moths.
I won't go ito why I want to cancel because that woud be a whole other report, but the mere fact that E harmony is so expensive, does not offer you a trial or better a month to month option, but you are forced to pick between this 6, 12, or 24 moth membership, and then given very few payment options. I opted for the I believe it was 3 payment option. I still have 2 more payments. I called E Harmony and asked if I can please get out of paying the next 2 payments because I am dissatisfied with their website and I wish to just lose whatever money I already paid and end my membership if they would please not take out the last 2 remaining payments.
I was told that they cannot do that. I am very upset because now, I have to continue paying for this awful website because no month to month membership option was offered. This company needs to go out of business.
I cancelled my subscription. I did not feel they were full felling anything they said. You CANNOT to anyone. There is no phone number anywhere for the. That tells you something is wrong right off the bat. I e-mailed them only to have them say they closed my account and I would be billed $58.31 3 more times. They did nothing for me. They are scammers.
I signed up for the service in good faith following their ad regarding a one-month free. I entered my payment information on the condition that I will not be charged until the one month had elapsed. They charged my paypal account immediately and they have been withdrawing money from it every month. I have emailed them several times to no avail. I have tried several times to reach out to them to resolve this, but they have refused and they have continued to deduct money from my account.
I believe that this is wrong especially considering the fact that I have canceled it and reached out to them that I do not need their service any longer because of the financial situation going on right now. I need for them to cancel the subscription and to reimburse the money that has bee deducted from my account.
I purchased a one month subscription to Eharomy on 9/9 at about 8PM ONLY because Eharomony told me I had no risk because they promisesd I could cancel and get a refund with 3 business dayS of purcahse. What a lie and what a RIPOFF.
Here is their disclosure: "We're sorry to hear you wish to leave eHarmony. You may cancel your subscription purchase at any time prior to midnight of the third business day following the date of purchase to receive a full refund."
THAT SAME EVENING, I CANCELED after seeing I had just four matches. After completing their 30 minute questionairre, I discoverd that no one belongs to this site. The problem is, you don't know this until after you pay. Really, this site has goose eggs for matches. I immediately requested a refund.
Below is my first email.
Sun, Sep 9, 8:42 PM to subscriptions Please cancel the subscription for this email, [email protected], that I purchased today. There are virtually no choices for me on this site so it is not worth the money or time. Please confirm that you received this request. I sent the first email on 9/9, the first day of purchse.
I sent the 2nd email on 9/11 with no response. I sent it again on 9/18 with no response. I sent a third request on 9/20 with no response. I sent a fourth request on 10/20 stating I was going to post on Rip Off Report; still no response. All emails are time stamped and I have an email from the acknowledging they recieved my first email, but I have yet to get a refund. I have it all documented but they have not refunded me. DO NOT PURCHASE ANYTHING FROM EHARMONY. THEY HAVE NO MATCHES AND THEY WON'T REFUND YOUR MONEY. THEY ARE LIARS.
I called to cancel my account a week before my monthly renewal and they told me no problem and that i would not be charged again. while i was on hold with them they tried to charge my credit card. i know this because i got an email from my credit card company saying it was declined because it would have put my card over the limit. While i was on the phone cancelling they were tring to charge my account. I wasn't even due to be charged for another week...THAT IS DEFINITLY A RIPOFF!
When eHarmony raised its rates, finance kept debting my account each month and there is an Extend Your Membership Bar continually popping up of the down arrow and as a paying member, they would not honor my membership after over three or more years. So, I mbhad to verbally call and cancel before their next debit of December 4, 2016. After many email's to Customer Support, the situation was not handled. The eHarmony accounting would have just continued to take my money and Support knew it; but workimg for eHarmony, I guess there is nothing clerical can do with issues that are out of the norm.
I like many features of EH, but they also have a lot of deserved complaints. When I searched, it seems others haven't written on this yet. I found it misleading that there is a hidden cost--an extra payment to receive notifications--which in other matching sites is a built-in and expected feature. The EH communication process did not formerly operate this way, and the details of this feature are not made clear up front. I’ve pointed this out to the main office, but until a lot more people speak up, they’re unlikely to change it. Here’s what’s going on and why it’s problematic: • During the “guided communication” phase, there is a helpful sorting process for messages, where you can differentiate quickly between (a) persons who have written back and are awaiting a response, (b) persons who you wrote to and who haven’t yet responded, and (c) persons who deleted themselves from your inbox (declined further communication).
• But AFTER the guided communication phase, the helpful sorting ceases. It stops indicating “their turn…your turn.” New messages then do not show draw your attention. It says “new message” even if you were the last one to send a message. The photo and name in the inbox do not show any features that differentiate them from persons who have decided not to write back and may even have left the service. • You would expect some kind of change when a response comes, such as it going to the top of the list (and it would be easy for this change to be incorporated). This expected change in message status doesn’t happen because it would reduce the incentive of EH members to pay per person-of-interest to ensure a meaningful notification. You must pay $10 per person to designate a specific interest in someone, so that your continued correspondence will result in a notification. You have to click the box by “Yes, I want to know when [name] reads my messages.” Then you’re charged for it. Wouldn’t you expect that to be a built-in service, part of the already-paid-for package?
• You could decline this payment, and by doing so you would either miss the new messages or you would need to regularly re-check every person-of-interest you have corresponded with (past the guided communication), to see if they’ve written back yet. This is tedious and time-consuming if you have received multiple replies. In conclusion, the current setup does not take into much consideration the way communication often proceeds sporadically. There may be a break in communication due to any number of outside demands or competing interests. For example, say after a week or two of break due to intense work obligations or writing to a different person of interest, you write back to someone, wanting to correspond further. The recipient may have concluded you were probably disinterested. Unless that recipient paid for extra notification for your messages specifically, your new message might easily be unnoticed and never read. There are other problems, such as being matched up with profiles of people no longer using the service (match.com/chemistry.com has the same problem).
People no longer using the service, or who created a profile but never paid, get an email (probably in most cases straight to their spam box) saying they received a message by an interested person. This is supposed to entice them to pay to sign up, because they can’t see any photos until they pay. Other reviewers have written about this, so I won’t go into detail. EH could simply use some indicator of those who haven’t logged on in the past 30 days (as some matching sites do), which would give the process a welcome transparency. I like many features of EH. They got a lot of aspects right, but they can do much better.
I joined eharmony looking to meet someone. I came across a profile that caught my attention. When reading through the profile I came across an email address the individual had put on there and all so stated that he didnt mind the direct approach. A few days later I sent and email introducing myself. I did receive and response from the individual saying that he was shocked and surprised to get my email as he had not been on the site for over 12months and he had cancelled his membership and profile. His profile and photo are still on the site. I have tried to cancel my subscription but the message that pops up states that I still have time on my subscription. No refund is offered for fraudulant services. I have paid for a matching service that has inactive profiles.
I joined Eharmony a month ago hoping just like everyone to find the love of my life. A week later, I noticed the matches weren't exactly what I want or am looking for so I went to read the Terms and Conditions and that is the ONLY place where it tells you there are no refunds or cancellations without paying for the full year. They also make you pay for the full year in the first 3 months, NO EXCEPTION.
At first I wasn't even mad about it, I was like I should have read that over. NOW, I AM PISSED. I called in last week to see if I could at least change my payment date as I was going through a financially hard time. I didn't say I didn't want to pay for the service, just asked if I could adjust the payment dates. The customer service rep just kept repeating: "You agreed to the terms."
I manage a company and its website. We do have company policies to help protect everyone involved but at times we do in fact make exceptions. I would NEVER tell the client, "It's our company policy, you should have read it." I still do my best to accommodate them within reason. I don't think my request to simply change the payment date was unreasonable.
I then wrote in as they said the only way that I could try to cancel is to do it in writing. So I did. They again are just telling me the same thing. I let them know in my original email that if they did not grant this cancellation of my membership and last 2 payments, that I would contact the BBB.
We see all of these great commercials making this company seem like they are genuinely trying to help people find their soulmates but really ALL THEY WANT IS YOUR MONEY. They don't care if you like the service or not. They don't give any customer service whatsover.
NEVER sign up for this dating site EVER!!! Don't do it. go read all the crazy Yelp reviews first. I wish I had before joining. Literally NOT one of the Yelp reviews is positive. And multiple people have been in litigation and in contact with the BBB. You have been warned!
I have read so many complaints about Eharmony. I must say it is the worst online dating site. You pay and get very little in service. You contact them to cancel and they tell you to read Terms and Conditions. Basically they have a 3 day window to cancel and get a full refund. After that you are on the hook for contract. I went days without receiving any profiles so I felt ripped off. In the terms and conditons eharmony does not guarantee you any amount of profiles you receive. HUH? EHARMONY refused my request to terminate my contract and told me I had no other options. THIS WAS A LIE. I READ THE TERMS AND CONDITIONS. IN LEIU OF SUEING EHARMONY YOU GO THRU ARBITRATION AT THEIR COST!!! I EMAILED EHARMONY AND TOLD THEM I WANTED TO GO THRU ARBITRATION. I TOLD THEM IT WOULD BE CHEAPER FOR THEM TO REFUND MY MONEY AND CANCEL MY CONTRACT. 6 HOURS LATER THEY SENT ME A PARTIAL REFUND VIA PAYPAL AND CANCELED MY CONTRACT. I SENT THEM A SECOND EMAIL STATING I STILL WANTED ARBITRATION SINCE THEY ONLY GAVE ME A PARTIAL REFUND. 5 MINUTES LATER I GOT BALANCE OF MY TOTAL REFUND VIA PAYPAL. THE EMAIL FROM EHARMONY SAID THEY DON'T GIVE REFUNDS BUT DID AS A ONE TIME EXCEPTION. ARBITRATION USE IT!!!!!LOL
Fraudulent! Forced into paying installments and unable to cancel account despite no appropriate matches. They think their "terms and conditions" protect them, but there's nothing up front that states their installment policy.
Eharmony as everyone probably is aware, is marketed as an online dating site where singles can meet and they boast the highest number of marriages of any online site. What they fail to tell you in their marketing campaign is there site is also rampant with fraudulent profiles of people that don't actually exist.
i had joined Eharmony during a free communication weekend and within the first three days I was contacted by a person I was interested in, thus I signed up as a paying member and pay I did! $262 for a two year membership, as this was the best deal they offered. Within a week of my joining and communicating with this individual I was interested in, I learned this person was not who he said he was.
I'm not a foolish person so the only information this individual had on me other than what eharmony provides was my last name but that's enough for a person to go into the property appraiser's site in my county and obtain my address.
I had to hire a private investigation firm to track down this individual and ensure he wasn't a dangerous criminal that now knew where I lived. I contacted eharmony with the information and they removed this fraudulent persons profile stating they agreed he was a fraud but when it came to my request for a refund and removal of my information, they cited their 3 day cancellation policy and "safety tips" and denied any compensation.
i understand that no site can prevent all fraud however when you have 1,700 consumer complaints of the exact same thing happening within a week of a member signing up, they should ackowledge they have a problem and have the respect and decency to refund a member who they have agreed has been defrauded by another member on their site. As far as I am concerned they are money grubbing thieves that are aware they have a major problem with fraud and refuse to do anything about it. I believe a class action lawsuit should be filed and maybe then they would start caring about the people who trust their marketing claims.
I began service with eHarmony on or about 11/1/2015. Within two weeks of starting the service, I had a whole two matches both of which as it turns out were scammers. Not to mention, it seemed that the website did not work as intended and eHarmony was in complete control of who you could/could not contact on the system. Very poor experience with this website and customer service.
So on 11/13/2015 I contacted eHarmony via telephone and expressed my concerns and requested my account be cancelled and my money returned and all future payments cancelled. Below was their response:
Thank you for contacting eHarmony.
We understand that you have requested to close your account but have not completed all installation payments. As disclosed in our Terms and Conditions of service, your ability to cancel your membership will be available once the final installment has been paid. [continued below]....
I was recommeded to use eHarmony as a "better" dating site from a friend. I tried it for about a month and it was pretty awful. I figured that a paid dating site would have much better customer service and matches but sadly I was wrong. I signed up for a 3 payment deal for a fixed amount of time, but after having an extremely poor experience I wanted out of this. I made the first payment and I knew that I wouldn't recieve a refund for the next two payments so I attempted to cancel. Here is how the conversation went between me and "customer service":
Thank you for contacting eHarmony.
We understand that you have requested to close your account but have not completed all installation payments. As disclosed in our Terms and Conditions of service, your ability to cancel your membership will be available once the final installment has been paid. We ask that you please take a moment to review the Cancellation Policy outlined in our Terms and Conditions of Service. The Cancellation Policy can be found at the following link:
http://www.eharmony.com/about/terms/
eHarmony is unable to guarantee the quantity, quality or type of matches a customer may receive as this is determined in large part by the specific settings/preferences a customer selects. We are also unable to guarantee a successful outcome from using our service, although, we have found that many members have successfully found the love of their life by using our service. We suggest that you give this process more time as it is a journey we believe works. There are new members joining and added to the eHarmony Community daily.
While our members may request closure of their accounts at any time, if there is an outstanding balance owed, eHarmony is under no obligation grant the request. As a result, we are unable to cancel your subscription at this time. Your account has 2 payments remaining, and is currently open and active and is set to expire on 08/15/2016. I have also confirmed that the auto-renewal feature on your account has been disabled.
As we have now carefully reviewed Customer Care’s original denial of your request and found it appropriate, this decision will be final. Unfortunately, we are unable to provide any further consideration of your request.
Thank you for taking the time to try our service and we wish you all the best.
eHarmony, Inc. Reviews
E-Harmony is a scam. They do nothing to ensure scammers don't get on to their system to prey on lonely individuals. I've been on there for almost 5 months, and the only folks that contact me are scammers looking for money. When I complain, e-harmony deletes their profile. Being scammed 5 times already and unhappy with their service, I asked to cancel the remainder of my subscription, however, because I signed the agreement, i'm liable to make the remaining payments on the contact. I understand I have no legal " leg to stand on", i'll just have to uck it up and finish paying for it, however, big boo on e-harmony and the shame on them for the scam shop they're running
rarely make posts like this.
Beware! Beware! Beware of eHarmony!!!!
If you think that eHarmony is a 'Christian' company (just because it was founded by Dr. Neil Clark Warren, a 'theologian'), you need to think again. 'Doing unto others as they would have others to do unto them' is a galaxy away from how they set up their scheme to get your money. Dr. Warren is worth over $500 million and eHarmony does $180 million a year. I'm not against him or anyone getting rich, but, this is their business practice and how they do it.
Read this to understand how they do business. I know first hand because they did it to me.
eHarmony, a site that I've never used and know nothing about, dinged my bank account for $510. I have no recollection of ever signing up with this website and as I've said, I don't ever remember even visiting that website.
According to them, I signed up on some kind of 'Premium Membership' in which they set up to automatically renew after some time.
After some investigation, apparently, their scheme is to get a person on a cheap intro rate and then stick it to them by giving themselves permission to your money (your bank account) in the future. I can't imagine ever agreeing to such a thing, but then, I have no memory of doing it.
I never received emails from them so 'out of sight; out of mind'. I never gave them or any other 'dating website' a thought. They never sent me an email letting me know that they were about to ding my bank account. When I saw it, I was immediately positive that somehow I'd been hacked and scammed.
I sent them a message and requested that any 'service' that they think they had provided for me to be canceled immediately and my balance refunded. They refused. My bank likewise was unable to help me.
Something I learned about the Anti-Fraud Department of my bank. They really have zero power to protect you from online fraud. I've only had two incidents in which I legitimately had been defrauded and they were powerless to help me with either one.
As I said, I don't know how I could have avoided the eHarmony incident as I have no recollection of signing up with them much less to give them open access to my bank account in the future.
Beware! Beware! Beware of eHarmony!!!! I know nothing about their 'service', but I do know a lot about their business scheme. It is a scam at best.
The game is rigged folks.
Pure and simple, the programmers use your profile information to rig the game. Meaning, they make sure that you DONT find your match any time soon. They use logarithms to keep you searching and hoping for many months, almost finding the right match but not quite.
How do I know this?
I joined both eharmony and plentyofish on the same day, submitted the same profile. eharmony found very good matches very far away or not so nice matches nearby, meaning, too short, too tall, too old, homeless, ect...
Plentyofish found perfect matches nearby.
Then I began communicating with the matches on both platforms, sure enough they had the same experience as me…..hmmm
Then I called eharmony to cancel. I said "cancel this right now, I know you use logarithms to extend the search and keep us paying for months”. The customer service guy asked me to repeat what I said, I said it louder, he hung up on me and my account was closed, he knew I was onto them.
This is not the end of this dirty little business.
Weeks after my account was closed I found they were still using my profile to lure in new customers. I couldnt login and change my own profile. I called them and told them to take my profile down and delete it, they replied that it is so good they wanted to keep it. I said delete it now!
That was years ago, are they still using my profile? who knows,
In any event folks, is it possible that you find your mate? yes, its possible, but you will pay for it.
dont waste your money, THE GAME IS RIGGED.
learn to dance instead, that has really worked for me.
eharnmony support will not reply to messages. Old phone number has a busy signal. The site is broken. No Matches.
I signed up with EHarmony for one year, only based on the sale price of $192. They ask a multitude of questions so you would think they will match you with good matches. No, I only got a few matches, clear across the country or in other countries. I was sorry I joined this over-rated match making service.
Over a year later, no longer having the same credit card, they started harassing me for payment for another year, at $478! I didn't even like them at $192. They said I signed up for auto renew. Well they could not renew without a credit card, and they had no business signing me up for another year. Then I was locked out of the site (fine) while they kept harassing me by email for payment of nearly $500, giving me only the address of their bank to give them money.
I told them repeatedly to stop harassing me and I did not want their lousy service and it's wasn't even worth the sale price. They turned in my name to a collection agency, which is now pending. My attorney has now wrote them a letter (to the collection agency) and chances are good they will stop bothering me. BEWARE OF DATING/MATCHING SITES. Especially EHarmony which is overrated and over priced. Just because they ask you more questions at the beginning does not justify their prices. They are just as bad as the cheap ones.
Charged my card $454 when it was supposed to be charged around $20 and they won’t refund
I signed up for the six-month subscription. Within 72 hours I changed my mind and decided to cancel. I discovered they only have a cancellation policy for consumers in 7 states: I could not cancel. So I continued the subscription. There is no phone number to call for customer service: and you can only contact customer support via email.
I started having problems with the website and the platform. It requires two-factor authentication - the platform and app have bugs and won't let me login. So I can't use the account and I cannot cancel. They won't help me. I have used the platform for 4.5 months:
* I cannot login to my account
* I cannot access my account
* There is no phone number to call for support
* Support is only available via email and it sucks
* Most users of the platform are outside a 30-45 mile radius of my location
* I have not met anyone through the platform
In short, this platform is a rip-off and a waste of time. Avoid it at all costs.
Wow, I used eHarmony maybe about 7 years ago and they were great. After my divorce I decided to join again. First off, even with a free membership, you can do literally nothing. Every photo is blurred and its difficult to get an idea of who your matches are. Now when signing up for the membership plans, the pricing looks great, until you read the fine print. They charge either a lump sum of a few hundred dollars, or there is an option which I did to pay around $65 a month, and you are charged every month for a few months. There is no basic monthley plan, only multiple month subscriptions.
Now getting to the famous compatibility test. This test used to have really great questions to get to know yourself and your matches. Now the famous eHarmony algoritm test has been reduced rediculous questions and answering which pictures of lines and squares look more pleasant to view (not lying, seriously).
After completing my test, I was shocked to find only a few matches, and over the few days, never got more matches. The matches I did have said their last login was either from 2 weeks to a month ago, meaning they are no longer users on the site. I live in Las Vegas and there should be a lot more matches for me than that. The bottom line of this paragraph is that eHarmony does not contain no where near the amount of users as a few years ago, and you are mostly being matched with people with no photos, or people that no longer are active members.
I decided to cancel my account, but there is no option to cancel. I talked to two different custom,er service people, both of which refused to let me talk to a manager, and said there is no option to cancel. I have the option to remove my profile, but I would still be charged around 65 dollars a month until Feburary!! (August 2021 at the time of contacting them). So basically when you saign up, you are stuck with high monthly payments, no option to cancel, no option to talk to a supervisor, and no option to stop any upocoming payments even if you remove your profile from the site.
If you check out BBB and this site as well, you will see that I am not the only one this company is ripping off. They don't have enough users on the site, so they changed their buisness model to ripping off users and not allow them to cancel their accounts, charging them regardless. Please stay away from this site. I reccommend anyone else in my situation report any charges from them as fraud, reverse the charges on your card, and do NOT let eHarmony get away with a scam that is no longer about dating.
I signed up for eHarmony and once in the dating site I realized that they had very few profiles for me to choose from in my age range. Less than 24 hours later I called for a refund and was told that the State that I live in does not require them to give me a refund. Total discrmination against some States and just an unfair rule. BUYER BEWARE.
eharmony used to be a great dating site when I last used it six years ago, met a lot of really nice compatible women that fit my criteria. It used to give you a variety of subscription options to choose from, from month-to-month, 3, 6 or more months. Buying a longer sub was worth it, because the value to cost ratio was good.
Boy, how this site has changed. They now force you to buy a minimum 6 month subscription, even if paying monthly installments, at nearly $400, under the ostensible rationale that you need six months to find and start conversations with the many great matches they'll send you. Yeah, good luck with.
The service now sucks. Its value no longer remotely correlates to the quality of what you get. They serve you tons of profiles that don't match well, often well outside your desired geographic input points, and many profiles have no profile pics, so you can't tell if someone meets your attractiveness factors - this aspect alone should not be allowed by eharmony.
What ones have pics seem to all be the virtual detritus of the dating world, because they don't engage when you send a message or use the now less-than-previously-useful icebreakers - which are lame and not as good as they were before. Even eharmony's once-vaunted algorithms match you with people that don't fit your criteria.
On top of that, you cannot cancel without paying in full, even if you're paying month-to-month within the minimum 6 month term. There is no means to complain and get service, making this lousy service nothing more than a huge scam to steal your money and provide an abysmal service. They should be prosecuted for by the FTC for not delivering a service and not offer refunds when they do.
I signed up with eHarmony for an online dating account and at the end of the sign up process was asked immediately to pay as a premium member. There really wasn't a free option because as a non-paying member you are restricted from being able to contact any other members, you cannot read messages other members send to you, and you cannot even see the photos/pictures of other members until you sign up to the premium experience...
Right off the bat I get landed on a large splash-screen page that states I have less than 23 hours to accept the "Offer" of 50% Savings. (and in much smaller tiny print below there is the caveat that the 50% off is only for the first 3 months of what is presumably going to be a long term contract/subscription).
I'm pitched the PremimPLUS plan, right front and center as eHarmony's default selection/choice for me and in large orange/red font it says that its just $22/ per month off the regular price of $45.90/month. Then in much smaller font it indicates that this discount is actually only valid for the first 3 months, and then the rest of the term (presumably the remainder of the rest of the 9 months) will be at full price... So I'm reasonably expecting that my first payment would only be $22 dollars for the first month and this was a good value and I wanted to give it a try.
So I select this plan and go forth with the payment process. Here is where the misrepresentation/deception and ultimately the fraud starts to happen...
First, it turns out there is actually no $22/month plan at all, not even for the first three months. The customer is only actually given the option of either paying the entire thing upfront at once, which ends up being over $550 dollars or alternatively the only other choice eHarmony offers is a payment plan that goes up to a maximum of spreading it out between 4 payments. Under this 4 payment plan, the total due on the date of sign up would be $128.44 USD immediately charged to the customers credit card, and 3 subsequent month payment(s) of $128.44 each.
This is misleading and deceptive marketing/advertising on the part of eHarmony which made it sound like you were only going to be paying $22/month for the first three months, when instead once they get you to click onto the payment page they immediately do the bait and switch whereby you are on the hook for a $128.44 that day and then 3 more monthly payments of $128.44 each...So what happened to the advertised deal of $22/month for the first three month??? In truth this was really $128.44 USD per month for the first three months with an initial sign up fee of another $128.44 USD...
What eHarmony doesn't even inform the user in fine print and what I had to find out later the hard way, is that the second charge of $128.44 happens much sooner than expected and in my case was no were near a month apart from the first charge of $128.44
What is happening is eHarmony charges you $128.44 on the spot under this plan right then and there, and then if you so happened to sign up close to the end of a month, they will immediately bill you the second payment of another $128.44 at the very start of the next month, so if you happened to sign up towards the end of the month (like I did) you will get hit with the second payment of another $128.44 merely days after you already paid the first payment...
I didn't know this was how eHarmony was going to bill me, I just assumed it would be a real month (approx 30 days) after they did the initial charge to when they would charge me again, so when I signed up with Privacy.com (disposable/customizable virtual credit card number service) I had dedicated a new virtual card specifically to the eharmony vendor and specified that the spending limit on that card would be limited to $130 per month, thinking that I would be covered and protected...
So having used eharmony for only about a week or so since I signed up in late January, on the first day of February I noticed a banner on the top of the eharmony page asking me to "Extend" my membership... I thought that was weird because I had just signed up for a 12-month plan so having been a new member for just a week, I figured it was a system glitch in eharmony and chalked it up to that and didn't think anything else of it...
Later that same day, the eharmony app suddenly logged me out of it forcibly while I was actively in the middle of using it. When I tried to log in again, a cryptic message said : "Your personal area has been barred" and the reasons ranged from a possible technicial problem with their system to vague mentions of their terms of conditions to possible unacceptable photographs or complaints from other members, etc etc etc there was more than half a dozen possible reasons but eHarmony refused to narrow down nor specify the reason or cause of my sudden inability to access my account.
I don't think it was an issue with my profile description nor photos since those have to be manually approved by someone from eHarmony before they even go live in the first place, and I didn't send any messages to any members that would even be remotely misconstrued as violating any of the normal terms of services and even if I was falsesly flagged or it was an inadvertent mistake or accidental reporting, eHarmony never contacted me about anything, never gave my any notice or even the slightest indication that anything was wrong or that they had any concerns about anything at all... Furthermore, after I was apparently locked out of my eHarmony account, the company made zero effort to send me an email nor contact me in any way to give any official explaination as to what had happened or what went wrong nor even to confirm that they took action against my account not to mention to give a reason for why such action was taken and for what it was they alleged warranted the locking of my account. In fact it was only when I attempt to log back into my account that I was ever given any indication at all that anything was wrong. Even if eHarmony decided to terminate my service, they also made no effort to give me an appeal process for incorrect or mistaken terminations, and also offered me no refund not even a prorated refund for portions not used...
So here I was, one week after sign up, locked out of my new account, with no customer support. EHarmony won't even let me log back in to my account to contact support because apparently support asks for a secret code that you have to read back to them before they can provide you with email assistance, but there is no way to get that code if you are having trouble logging into your account in the first place. I call them on the phone and they refuse to tell me if its because of a technicial problem or any allegiation of violation of their terms of service, etc
Around this same time I had recieved an alert email from my virtual card company (Privacy.com) that says a new eHarmony charge attempt on my card for yet another $128.44 had been declined this time because I had set a limit on the usage of this virtual card to no more than $130 USD per month and this was the second attempt in just one week or so... so Privacy.com automatically blocked this second charge for me. So I'm putting two and two together and I think the reason or cause for eHarmony blocking my account may have been when they realized they couldn't bill me for the second payment they immediately terminated my account access without even warning me or so much as reaching out to me to make contact to let me know of the issue and advise me of an oppurtunity to make a correction or to provide alternative forms of payment or to add a second card on file etc etc etc...
So effectively, I paid $128.44 USD to eHarmony and had only one week access to their service.
On a monthly rate this effectively came out to be $513.76 per month! Typically when you sign up to a dating site and pay per month, they charge you a standard rate and then after that month if you no longer keep paying them they will reduce you to an unpaid membership the next month, but as it turned out, for eHarmony I paid $128.44 upfront for what was supposed to be a $22/month service, and was only able to use it for a single week before eHarmony decided that even though I signed up in late January that the moment they attempted to charge me the second payment on February 1st (even though these two charges were only about a week apart) my account was locked and disabled merely a week after I first signed up and I wasn't even given the ability to use my account for the remainder of the month (30 days) which I had clearly already paid for in full for that portion! Therefore as I only got to use my account for a week and eHarmony did in fact charge my card successfully for $128.44, that comes out to be an effective rate/cost/price of $513.76 per month!
Yet eHarmony initially advertised this as $22/month... So you do the MATH..... I ended up paying over TWENTY-THREE times (23x)+ the rate/price/cost that was deceptively advertised!!! That is a steep price to learn the lesson that eHarmony is nothing but bait-and-switch fraud!
I joined eharmony services in September 2020. They told me my membership ran until 3/11/21. In December 2020 they told me my membership was up. Because of this they made it difficult for me to see profile photos of the women being presented as choices of women available to be contacted.
What was once a clear photo of a particular woman was now blurred. They claimed this was because my subscription was up when, according to them, my subscription did not end until 3/11/2021. I wish to have my subscription turminated and my money refunded which was a subscription fee of $107.40 for a six month term, with $26.85 debuted from my card for four consecutive months.
I opened an eHarmony account and with some trepidation ended up paying for a subscription. Within minutes of paying I felt like I had made a mistake but waited 24 hours after reviewing the terms and conditions. It stated within them that a person could request a refund by specifically emailing [email protected]. I received a reply stating a ticket was opened and that someone would respond.
I got a reply asking for specific reasons, which I provided as well as reiterating my request for a refund. I received another email back that did not acknowledge that language within the terms and conditions but gave me a courtesy 3 month additional membership. Why would I an additional 3 months of a service I want cancelled and refunded for? I’ve searched and cannot find an active phone number that works for customer service and am working with my CC company to dispute the charges.
I emailed them WELL WITHIN the three day period - -literally within hours of signing up, and they refused to refund it because the address I listed at my parents' was not in the state I am a legal resident of (IL). I will now need to contact the Chicago Times about their predatory behavior in a time of COVID (for god's sake) and forward it to the attorney general's office (thank God for being a law student, I guess). Ridiculous!
I had heard all the ads for eharmony and it sounded great so I responded to a trial membership for 1 month. I entered all of the information needed to get started. And I was about 2-3 weeks in when I decided I didn't like it and wasn't going to join. And I happened to be checking my credit card bill that same day when I noticed eharmony had already charged me $215 for a full year subscription. I contacted them and they refused to issue a refund or admit that they had done anything improper. I don't remember why but I wasn't able to reverse the charge and I was stuck with a year membership.
During that time I was sent approximately 250 matches, but 30% of the matches didn't have a photo with their profile. And 5-10% were well beyond the range I wanted to date in, like Bakersfield and San Diego. I live in Los Angeles. So to add insult to injury they shut down my account before the year was up and want me to pay another $215 for a year subscription and you can believe I won't be doing that. And due to fraudulent activity on my card, I have a new number so they can't charge my new card, what a relief.
As an online dating site, eHarmony turns members who have a free limited membership into paying premium members by promoting the idea that, as a paid member, the pictures of other members would be visible. During the free membership, I experienced viewing "blurred" pictures of numerous members. These members all had pictures and paying the premium would result in viewing the images (photos) of these members with clarity, according to eHarmony promotions.
Eharmony supposedly prides itself in providing compatible matches via their parameters. Since becoming a paid premium member, the majority of "matching" profiles that eHarmony has suggested have had NO photos whatsoever. This never occurred while assuming unpaid status. There was no disclosure that such behavior would occur. Upon expressing dissatisfaction with this behavior, eHarmony has not offered a remedy or correction in any form.
I have also contacted eHarmony numerous times regard the dysfunctionality of their website and app. Both have malfunctioned in ways that I expressed to eHarmony. Responses (when received, though not usually) have included "scripted" how-to information without ever admitting any fault of theirs or the website. After numerous requests for correction were not properly acknowledged, I stated that a refund was wanted. Given a refund and having my subscription stopped would result in my not contacting them again. They have refused a refund, claiming that their 3-day refund policy was state specific.
Eharmony markets themselves as "#1 Trusted Dating App", "every 14 minutes someone finds love on theri website", they throw out statistics of so many marriages resulting from Eharmony; well perhaps that was when they first started back in 2000, but 20 years later in 2020, they are a HORRIBLE website to look for a serious relationship.
First of all, unlike other major dating sites like Match.com and several others, Eharmony does not offer a month to month membership, that way if you just want to try the service out, you can buy a monthly membership and therefore can cancel after one month if you do not like the website and have no further obligation. Eharmony is terribly expensive, for no reason, and you are only offered a 6 month, 12 month, or 24 month membership. When you add up the costs, it really doesn't make much sense to get the 6 moths membership, cost wise, you are better off getting the 12 month membership because the price difference is less than $100 for an extra 6 moths.
I won't go ito why I want to cancel because that woud be a whole other report, but the mere fact that E harmony is so expensive, does not offer you a trial or better a month to month option, but you are forced to pick between this 6, 12, or 24 moth membership, and then given very few payment options. I opted for the I believe it was 3 payment option. I still have 2 more payments. I called E Harmony and asked if I can please get out of paying the next 2 payments because I am dissatisfied with their website and I wish to just lose whatever money I already paid and end my membership if they would please not take out the last 2 remaining payments.
I was told that they cannot do that. I am very upset because now, I have to continue paying for this awful website because no month to month membership option was offered. This company needs to go out of business.
I cancelled my subscription. I did not feel they were full felling anything they said. You CANNOT to anyone. There is no phone number anywhere for the. That tells you something is wrong right off the bat. I e-mailed them only to have them say they closed my account and I would be billed $58.31 3 more times. They did nothing for me. They are scammers.
I signed up for the service in good faith following their ad regarding a one-month free. I entered my payment information on the condition that I will not be charged until the one month had elapsed. They charged my paypal account immediately and they have been withdrawing money from it every month. I have emailed them several times to no avail. I have tried several times to reach out to them to resolve this, but they have refused and they have continued to deduct money from my account.
I believe that this is wrong especially considering the fact that I have canceled it and reached out to them that I do not need their service any longer because of the financial situation going on right now. I need for them to cancel the subscription and to reimburse the money that has bee deducted from my account.
I purchased a one month subscription to Eharomy on 9/9 at about 8PM ONLY because Eharomony told me I had no risk because they promisesd I could cancel and get a refund with 3 business dayS of purcahse. What a lie and what a RIPOFF.
Here is their disclosure: "We're sorry to hear you wish to leave eHarmony. You may cancel your subscription purchase at any time prior to midnight of the third business day following the date of purchase to receive a full refund."
THAT SAME EVENING, I CANCELED after seeing I had just four matches. After completing their 30 minute questionairre, I discoverd that no one belongs to this site. The problem is, you don't know this until after you pay. Really, this site has goose eggs for matches. I immediately requested a refund.
Below is my first email.
Sun, Sep 9, 8:42 PM to subscriptions Please cancel the subscription for this email, [email protected], that I purchased today. There are virtually no choices for me on this site so it is not worth the money or time. Please confirm that you received this request. I sent the first email on 9/9, the first day of purchse.
I sent the 2nd email on 9/11 with no response. I sent it again on 9/18 with no response. I sent a third request on 9/20 with no response. I sent a fourth request on 10/20 stating I was going to post on Rip Off Report; still no response. All emails are time stamped and I have an email from the acknowledging they recieved my first email, but I have yet to get a refund. I have it all documented but they have not refunded me. DO NOT PURCHASE ANYTHING FROM EHARMONY. THEY HAVE NO MATCHES AND THEY WON'T REFUND YOUR MONEY. THEY ARE LIARS.
I called to cancel my account a week before my monthly renewal and they told me no problem and that i would not be charged again. while i was on hold with them they tried to charge my credit card. i know this because i got an email from my credit card company saying it was declined because it would have put my card over the limit. While i was on the phone cancelling they were tring to charge my account. I wasn't even due to be charged for another week...THAT IS DEFINITLY A RIPOFF!
When eHarmony raised its rates, finance kept debting my account each month and there is an Extend Your Membership Bar continually popping up of the down arrow and as a paying member, they would not honor my membership after over three or more years. So, I mbhad to verbally call and cancel before their next debit of December 4, 2016. After many email's to Customer Support, the situation was not handled. The eHarmony accounting would have just continued to take my money and Support knew it; but workimg for eHarmony, I guess there is nothing clerical can do with issues that are out of the norm.
I like many features of EH, but they also have a lot of deserved complaints. When I searched, it seems others haven't written on this yet. I found it misleading that there is a hidden cost--an extra payment to receive notifications--which in other matching sites is a built-in and expected feature. The EH communication process did not formerly operate this way, and the details of this feature are not made clear up front. I’ve pointed this out to the main office, but until a lot more people speak up, they’re unlikely to change it. Here’s what’s going on and why it’s problematic: • During the “guided communication” phase, there is a helpful sorting process for messages, where you can differentiate quickly between (a) persons who have written back and are awaiting a response, (b) persons who you wrote to and who haven’t yet responded, and (c) persons who deleted themselves from your inbox (declined further communication).
• But AFTER the guided communication phase, the helpful sorting ceases. It stops indicating “their turn…your turn.” New messages then do not show draw your attention. It says “new message” even if you were the last one to send a message. The photo and name in the inbox do not show any features that differentiate them from persons who have decided not to write back and may even have left the service. • You would expect some kind of change when a response comes, such as it going to the top of the list (and it would be easy for this change to be incorporated). This expected change in message status doesn’t happen because it would reduce the incentive of EH members to pay per person-of-interest to ensure a meaningful notification. You must pay $10 per person to designate a specific interest in someone, so that your continued correspondence will result in a notification. You have to click the box by “Yes, I want to know when [name] reads my messages.” Then you’re charged for it. Wouldn’t you expect that to be a built-in service, part of the already-paid-for package?
• You could decline this payment, and by doing so you would either miss the new messages or you would need to regularly re-check every person-of-interest you have corresponded with (past the guided communication), to see if they’ve written back yet. This is tedious and time-consuming if you have received multiple replies. In conclusion, the current setup does not take into much consideration the way communication often proceeds sporadically. There may be a break in communication due to any number of outside demands or competing interests. For example, say after a week or two of break due to intense work obligations or writing to a different person of interest, you write back to someone, wanting to correspond further. The recipient may have concluded you were probably disinterested. Unless that recipient paid for extra notification for your messages specifically, your new message might easily be unnoticed and never read. There are other problems, such as being matched up with profiles of people no longer using the service (match.com/chemistry.com has the same problem).
People no longer using the service, or who created a profile but never paid, get an email (probably in most cases straight to their spam box) saying they received a message by an interested person. This is supposed to entice them to pay to sign up, because they can’t see any photos until they pay. Other reviewers have written about this, so I won’t go into detail. EH could simply use some indicator of those who haven’t logged on in the past 30 days (as some matching sites do), which would give the process a welcome transparency. I like many features of EH. They got a lot of aspects right, but they can do much better.
I joined eharmony looking to meet someone. I came across a profile that caught my attention. When reading through the profile I came across an email address the individual had put on there and all so stated that he didnt mind the direct approach. A few days later I sent and email introducing myself. I did receive and response from the individual saying that he was shocked and surprised to get my email as he had not been on the site for over 12months and he had cancelled his membership and profile. His profile and photo are still on the site. I have tried to cancel my subscription but the message that pops up states that I still have time on my subscription. No refund is offered for fraudulant services. I have paid for a matching service that has inactive profiles.
I joined Eharmony a month ago hoping just like everyone to find the love of my life. A week later, I noticed the matches weren't exactly what I want or am looking for so I went to read the Terms and Conditions and that is the ONLY place where it tells you there are no refunds or cancellations without paying for the full year. They also make you pay for the full year in the first 3 months, NO EXCEPTION.
At first I wasn't even mad about it, I was like I should have read that over. NOW, I AM PISSED. I called in last week to see if I could at least change my payment date as I was going through a financially hard time. I didn't say I didn't want to pay for the service, just asked if I could adjust the payment dates. The customer service rep just kept repeating: "You agreed to the terms."
I manage a company and its website. We do have company policies to help protect everyone involved but at times we do in fact make exceptions. I would NEVER tell the client, "It's our company policy, you should have read it." I still do my best to accommodate them within reason. I don't think my request to simply change the payment date was unreasonable.
I then wrote in as they said the only way that I could try to cancel is to do it in writing. So I did. They again are just telling me the same thing. I let them know in my original email that if they did not grant this cancellation of my membership and last 2 payments, that I would contact the BBB.
We see all of these great commercials making this company seem like they are genuinely trying to help people find their soulmates but really ALL THEY WANT IS YOUR MONEY. They don't care if you like the service or not. They don't give any customer service whatsover.
NEVER sign up for this dating site EVER!!! Don't do it. go read all the crazy Yelp reviews first. I wish I had before joining. Literally NOT one of the Yelp reviews is positive. And multiple people have been in litigation and in contact with the BBB. You have been warned!
I have read so many complaints about Eharmony. I must say it is the worst online dating site. You pay and get very little in service. You contact them to cancel and they tell you to read Terms and Conditions. Basically they have a 3 day window to cancel and get a full refund. After that you are on the hook for contract. I went days without receiving any profiles so I felt ripped off. In the terms and conditons eharmony does not guarantee you any amount of profiles you receive. HUH? EHARMONY refused my request to terminate my contract and told me I had no other options. THIS WAS A LIE. I READ THE TERMS AND CONDITIONS. IN LEIU OF SUEING EHARMONY YOU GO THRU ARBITRATION AT THEIR COST!!! I EMAILED EHARMONY AND TOLD THEM I WANTED TO GO THRU ARBITRATION. I TOLD THEM IT WOULD BE CHEAPER FOR THEM TO REFUND MY MONEY AND CANCEL MY CONTRACT. 6 HOURS LATER THEY SENT ME A PARTIAL REFUND VIA PAYPAL AND CANCELED MY CONTRACT. I SENT THEM A SECOND EMAIL STATING I STILL WANTED ARBITRATION SINCE THEY ONLY GAVE ME A PARTIAL REFUND. 5 MINUTES LATER I GOT BALANCE OF MY TOTAL REFUND VIA PAYPAL. THE EMAIL FROM EHARMONY SAID THEY DON'T GIVE REFUNDS BUT DID AS A ONE TIME EXCEPTION. ARBITRATION USE IT!!!!!LOL
Fraudulent! Forced into paying installments and unable to cancel account despite no appropriate matches. They think their "terms and conditions" protect them, but there's nothing up front that states their installment policy.
Eharmony as everyone probably is aware, is marketed as an online dating site where singles can meet and they boast the highest number of marriages of any online site. What they fail to tell you in their marketing campaign is there site is also rampant with fraudulent profiles of people that don't actually exist.
i had joined Eharmony during a free communication weekend and within the first three days I was contacted by a person I was interested in, thus I signed up as a paying member and pay I did! $262 for a two year membership, as this was the best deal they offered. Within a week of my joining and communicating with this individual I was interested in, I learned this person was not who he said he was.
I'm not a foolish person so the only information this individual had on me other than what eharmony provides was my last name but that's enough for a person to go into the property appraiser's site in my county and obtain my address.
I had to hire a private investigation firm to track down this individual and ensure he wasn't a dangerous criminal that now knew where I lived. I contacted eharmony with the information and they removed this fraudulent persons profile stating they agreed he was a fraud but when it came to my request for a refund and removal of my information, they cited their 3 day cancellation policy and "safety tips" and denied any compensation.
i understand that no site can prevent all fraud however when you have 1,700 consumer complaints of the exact same thing happening within a week of a member signing up, they should ackowledge they have a problem and have the respect and decency to refund a member who they have agreed has been defrauded by another member on their site. As far as I am concerned they are money grubbing thieves that are aware they have a major problem with fraud and refuse to do anything about it. I believe a class action lawsuit should be filed and maybe then they would start caring about the people who trust their marketing claims.
I began service with eHarmony on or about 11/1/2015. Within two weeks of starting the service, I had a whole two matches both of which as it turns out were scammers. Not to mention, it seemed that the website did not work as intended and eHarmony was in complete control of who you could/could not contact on the system. Very poor experience with this website and customer service.
So on 11/13/2015 I contacted eHarmony via telephone and expressed my concerns and requested my account be cancelled and my money returned and all future payments cancelled. Below was their response:
Thank you for contacting eHarmony.
We understand that you have requested to close your account but have not completed all installation payments. As disclosed in our Terms and Conditions of service, your ability to cancel your membership will be available once the final installment has been paid. [continued below]....
I was recommeded to use eHarmony as a "better" dating site from a friend. I tried it for about a month and it was pretty awful. I figured that a paid dating site would have much better customer service and matches but sadly I was wrong. I signed up for a 3 payment deal for a fixed amount of time, but after having an extremely poor experience I wanted out of this. I made the first payment and I knew that I wouldn't recieve a refund for the next two payments so I attempted to cancel. Here is how the conversation went between me and "customer service":
Thank you for contacting eHarmony.
We understand that you have requested to close your account but have not completed all installation payments. As disclosed in our Terms and Conditions of service, your ability to cancel your membership will be available once the final installment has been paid. We ask that you please take a moment to review the Cancellation Policy outlined in our Terms and Conditions of Service. The Cancellation Policy can be found at the following link:
http://www.eharmony.com/about/terms/
eHarmony is unable to guarantee the quantity, quality or type of matches a customer may receive as this is determined in large part by the specific settings/preferences a customer selects. We are also unable to guarantee a successful outcome from using our service, although, we have found that many members have successfully found the love of their life by using our service. We suggest that you give this process more time as it is a journey we believe works. There are new members joining and added to the eHarmony Community daily.
While our members may request closure of their accounts at any time, if there is an outstanding balance owed, eHarmony is under no obligation grant the request. As a result, we are unable to cancel your subscription at this time. Your account has 2 payments remaining, and is currently open and active and is set to expire on 08/15/2016. I have also confirmed that the auto-renewal feature on your account has been disabled.
As we have now carefully reviewed Customer Care’s original denial of your request and found it appropriate, this decision will be final. Unfortunately, we are unable to provide any further consideration of your request.
Thank you for taking the time to try our service and we wish you all the best.