On 1/10/19, I called the Kia dealership on Cobb Parkway to inquire on pricing for the Kia Optima LX. A gentleman named Nya answered. I asked if the Cobb Parkway location will honor a monthly payment of $189 with $3,000 down payment. Nya replied, "yes definitely". Before we ended the call, I reiterated with Nya that $189 will be honored.
He replied, "yes definitely". When I arrived at the dealership, I spoke with sales manager Mark Berrio who said he will not honor the agreed upon price. I escalated the issue: I asked to speak to a higher-level manager. I was introduced to general manager John Higham. John said the call I placed was recorded.
He said he'll play the call for me. We listen to the call together: Twice the rep on the phone said the dealership will honor my price request. After listening to the call with me, John Higham said he won't honor the pricing. I'd like the price to be honored.
Ed Voyles Kia Reviews
On 1/10/19, I called the Kia dealership on Cobb Parkway to inquire on pricing for the Kia Optima LX. A gentleman named Nya answered. I asked if the Cobb Parkway location will honor a monthly payment of $189 with $3,000 down payment. Nya replied, "yes definitely". Before we ended the call, I reiterated with Nya that $189 will be honored.
He replied, "yes definitely". When I arrived at the dealership, I spoke with sales manager Mark Berrio who said he will not honor the agreed upon price. I escalated the issue: I asked to speak to a higher-level manager. I was introduced to general manager John Higham. John said the call I placed was recorded.
He said he'll play the call for me. We listen to the call together: Twice the rep on the phone said the dealership will honor my price request. After listening to the call with me, John Higham said he won't honor the pricing. I'd like the price to be honored.