This company knows there’s an issue with there tankless water heaters and comes up with excuses after you send them requested pictures. My water heater is clearly inside so it can’t freeze but they stated that was the issue and they won’t warranty it. It appears the weld on the heating tube wasn’t properly welded from the manufacturer and it separated. I’m out of $485.00 having this unit for a very short time. This company is also affiliated with the company Rheem.
I will also show Lowes and Home Depot this issue with an engineer to show this is the case and why individuals are having water leaks all the time.
I purchased an Eco Smart 18 in 2016 and the reason I purchased this brand is because it came with a lifetime warranty. Here it is three years later and one heating element is burnt, the cylinder it sits in is leaking and I have no hot water.
I also have a smaller ECO in a duplex that has been replaced no less than three times. All were purchased from Home Depot and they were nice eneough to exchange the smaller versions fo me three times. However when I asked about the ECO 18 the person's in the plunbing section at two different Home Depot's said they no longer have ECO hot water heaters in the stores because of constant returns and problems.
I called ECO and their response was they are not going to warranty it because the warranty is "Inactive" whatever that means, the product was registered online in 2016 by me so there is no excuse. My advise to anyone looking for a hot water heater is to steer clear of all ECO products (made in China) and look elswhere. Just dont do it if you want piece of mind!
EcoSmart Reviews
This company knows there’s an issue with there tankless water heaters and comes up with excuses after you send them requested pictures. My water heater is clearly inside so it can’t freeze but they stated that was the issue and they won’t warranty it. It appears the weld on the heating tube wasn’t properly welded from the manufacturer and it separated. I’m out of $485.00 having this unit for a very short time. This company is also affiliated with the company Rheem.
I will also show Lowes and Home Depot this issue with an engineer to show this is the case and why individuals are having water leaks all the time.
I purchased an Eco Smart 18 in 2016 and the reason I purchased this brand is because it came with a lifetime warranty. Here it is three years later and one heating element is burnt, the cylinder it sits in is leaking and I have no hot water.
I also have a smaller ECO in a duplex that has been replaced no less than three times. All were purchased from Home Depot and they were nice eneough to exchange the smaller versions fo me three times. However when I asked about the ECO 18 the person's in the plunbing section at two different Home Depot's said they no longer have ECO hot water heaters in the stores because of constant returns and problems.
I called ECO and their response was they are not going to warranty it because the warranty is "Inactive" whatever that means, the product was registered online in 2016 by me so there is no excuse. My advise to anyone looking for a hot water heater is to steer clear of all ECO products (made in China) and look elswhere. Just dont do it if you want piece of mind!