Me and my kids were driving from South Florida on our way to Montreal Canada and we were very tired after driving for almost 12 hours, so we decided to stay in this Econo Lodge,
The gentleman in the front desk was very attentive and assigned me to room # 129 in a hallway where a bunch of guys were installing rugs late that the evening, as soon as we entered the room we saw that it would be better to sleep in the minivan we drove in with because of the huge bugs all over the beds and floor,
Also the coffee maker had cigarette burns and dirt as well as green mold where the water to make the coffee goes, not to mention the smell in that cesspool...
When we made it to our destination place, I contacted the hotel and showed them the pictures I took with the entry card sleeve next to the coffee maker indicating the suite number and ask them for a refund.
They told to leave a message to the manager (Mr. Harry) and assured me that he would call me first thing in the morning.
I never received the call, so I tried 3 times calling Him with no luck. Now they will not even answer my calls.
I will be contacting other agencies about this matter.
My husband and I had the worst experience at the Econo Lodge Hotel Paw Paw, MI this last weekend. We arrived at the Econo Lodge late after a long day with family and provided our pre-paid reservation information. At first the person at the desk just indicated we didn't have a reservation. After showing him the documents confirming our reservation, he conceded that we had a reservation but he had cancelled it. He informed us that he had the right to refuse anyone a room at his discretion.
After checking with all the other hotels in Paw Paw, it became clear that rooms were in high demand that night and no rooms were available. The person at the counter explained that we had made our pre-paid reservations with an online travel company and that Econo Lodge is paid significantly less for those reservations than ones that the Econo Lodge makes directly with customers. Apparently it is their policy to cancel online reservations if they can resell the room directly to another customer at a higher rate.
If you ever get stuck with a reservation to the Econo Lodge Paw Paw, MI, I strongly recommend you rearrange your travel schedule to check in as early as possible to see if you still have a room. Always have a back-up reservation with a reputable hotel or you will likely end up like my husband and I - a long way from home in the middle of the night with no place to stay.
I had pre-paid for my June 23, 2018 one night Econo Lodge Paw Paw, MI reservation through Hotwire.com on May 21, 2018. I felt comfortable that all was well with the reservation when I got a reminder email from Hotwire on June 21, 2018. I arrived at the Econo Lodge front desk just after 11:00 PM after a long day. I provided my ID and indicated that I had a one day prepaid reservation. A middle aged gentleman at the counter took my ID to check his computer and returned shortly to indicate that he had no record of my reservation in his system. I provided him electronic confirmation of my pre-paid reservation with confirmation number (5454408853).
The gentleman took my information and again indicated that the reservation was not showing up in his system that he had at the front desk. I asked if he had any contacts or phone numbers that he could call to get the problem resolved. He indicated that he didn't keep any of those numbers because they did not respond to him after typical business hours. I asked if he could call Hotwire to resolve the issue and he responded that he did not work for Hotwire. He further explained that Hotwire was very unreliable and that if it was up to him, Econo Lodge would not work with Hotwire. I asked the gentleman if he could call a Choice Hotels contact and he responded that they were just a third party booking company and were unfamiliar with the Econ Lodge Paw Paw operations.
Seeing that the gentleman at the front desk was unwilling to make any effort to get my issue resolved, I called Hotire.com myself. After locating my pre-paid reservation the Hotwire representative called and had a conversation with the gentleman at the front desk. At the Econo Lodge counter clerk's request, the Hotwire representative faxed the information that Hotwire had previously transmitted to the Econo Lodge on my pre-paid reservation.
After having the conversation with the Hotwire representative and getting a fax of the information that had been transmitted previously, the counter clerk would still not honor the pre-paid reservation. After working with the counter clerk and talking to the Hotwire representative for about 45 minutes, I concluded that I would not be getting a room at the Econo Lodge Paw Paw, MI.
After checking the other three hotels in Paw Paw, MI, I found that no rooms were available for that night in Paw Paw, MI. It appears the Econo Lodge counter clerk took it upon himself to re-sell my pre-paid room to another customer since I was arriving late. The clerk's negative comments about Hotwire also appeared to be an attempt by the clerk to provide additional cover for his claimed ignorance of the reservation.
After over 40 years of business and personal travel, I cannot say I have ever been treated so disrespectfully by a hotel counter clerk. Needless to say, I will not be making any reservations at any Econo Lodge hotels in the future.
We are on a buisness trip and staying at the econo lodge in malone, one of our female employees had gotten her period resaulting in a small stain on the bed sheets. The staff then accused her of being a "prositute and sleeping with our male employees". They also accused her of having a miscarriage during this time which they claim was the small amount of blood on the sheets. It was very offensive and she was very upset upon leaving. The whole situation was handled very unprofessionally. After leaving we found they had also charged us $500 for the bed sheets.
I knew some one who got a room at this location. The room was filthy . She went to bring it to the owners attention . She got kicked out and barred from the property . If you are in this location do not get a room there the rooms are filthy full of roaches and bed bugs . The owner does not care. I also hope she boy cotts this location . This place needs to be reported to county health department
Econo Lodge Reviews
On the night of September, 6 2014,
Me and my kids were driving from South Florida on our way to Montreal Canada and we were very tired after driving for almost 12 hours, so we decided to stay in this Econo Lodge,
The gentleman in the front desk was very attentive and assigned me to room # 129 in a hallway where a bunch of guys were installing rugs late that the evening, as soon as we entered the room we saw that it would be better to sleep in the minivan we drove in with because of the huge bugs all over the beds and floor,
Also the coffee maker had cigarette burns and dirt as well as green mold where the water to make the coffee goes, not to mention the smell in that cesspool...
When we made it to our destination place, I contacted the hotel and showed them the pictures I took with the entry card sleeve next to the coffee maker indicating the suite number and ask them for a refund.
They told to leave a message to the manager (Mr. Harry) and assured me that he would call me first thing in the morning.
I never received the call, so I tried 3 times calling Him with no luck. Now they will not even answer my calls.
I will be contacting other agencies about this matter.
This place is not recommended.
My husband and I had the worst experience at the Econo Lodge Hotel Paw Paw, MI this last weekend. We arrived at the Econo Lodge late after a long day with family and provided our pre-paid reservation information. At first the person at the desk just indicated we didn't have a reservation. After showing him the documents confirming our reservation, he conceded that we had a reservation but he had cancelled it. He informed us that he had the right to refuse anyone a room at his discretion.
After checking with all the other hotels in Paw Paw, it became clear that rooms were in high demand that night and no rooms were available. The person at the counter explained that we had made our pre-paid reservations with an online travel company and that Econo Lodge is paid significantly less for those reservations than ones that the Econo Lodge makes directly with customers. Apparently it is their policy to cancel online reservations if they can resell the room directly to another customer at a higher rate.
If you ever get stuck with a reservation to the Econo Lodge Paw Paw, MI, I strongly recommend you rearrange your travel schedule to check in as early as possible to see if you still have a room. Always have a back-up reservation with a reputable hotel or you will likely end up like my husband and I - a long way from home in the middle of the night with no place to stay.
I had pre-paid for my June 23, 2018 one night Econo Lodge Paw Paw, MI reservation through Hotwire.com on May 21, 2018. I felt comfortable that all was well with the reservation when I got a reminder email from Hotwire on June 21, 2018. I arrived at the Econo Lodge front desk just after 11:00 PM after a long day. I provided my ID and indicated that I had a one day prepaid reservation. A middle aged gentleman at the counter took my ID to check his computer and returned shortly to indicate that he had no record of my reservation in his system. I provided him electronic confirmation of my pre-paid reservation with confirmation number (5454408853).
The gentleman took my information and again indicated that the reservation was not showing up in his system that he had at the front desk. I asked if he had any contacts or phone numbers that he could call to get the problem resolved. He indicated that he didn't keep any of those numbers because they did not respond to him after typical business hours. I asked if he could call Hotwire to resolve the issue and he responded that he did not work for Hotwire. He further explained that Hotwire was very unreliable and that if it was up to him, Econo Lodge would not work with Hotwire. I asked the gentleman if he could call a Choice Hotels contact and he responded that they were just a third party booking company and were unfamiliar with the Econ Lodge Paw Paw operations.
Seeing that the gentleman at the front desk was unwilling to make any effort to get my issue resolved, I called Hotire.com myself. After locating my pre-paid reservation the Hotwire representative called and had a conversation with the gentleman at the front desk. At the Econo Lodge counter clerk's request, the Hotwire representative faxed the information that Hotwire had previously transmitted to the Econo Lodge on my pre-paid reservation.
After having the conversation with the Hotwire representative and getting a fax of the information that had been transmitted previously, the counter clerk would still not honor the pre-paid reservation. After working with the counter clerk and talking to the Hotwire representative for about 45 minutes, I concluded that I would not be getting a room at the Econo Lodge Paw Paw, MI.
After checking the other three hotels in Paw Paw, MI, I found that no rooms were available for that night in Paw Paw, MI. It appears the Econo Lodge counter clerk took it upon himself to re-sell my pre-paid room to another customer since I was arriving late. The clerk's negative comments about Hotwire also appeared to be an attempt by the clerk to provide additional cover for his claimed ignorance of the reservation.
After over 40 years of business and personal travel, I cannot say I have ever been treated so disrespectfully by a hotel counter clerk. Needless to say, I will not be making any reservations at any Econo Lodge hotels in the future.
We are on a buisness trip and staying at the econo lodge in malone, one of our female employees had gotten her period resaulting in a small stain on the bed sheets. The staff then accused her of being a "prositute and sleeping with our male employees". They also accused her of having a miscarriage during this time which they claim was the small amount of blood on the sheets. It was very offensive and she was very upset upon leaving. The whole situation was handled very unprofessionally. After leaving we found they had also charged us $500 for the bed sheets.
I knew some one who got a room at this location. The room was filthy . She went to bring it to the owners attention . She got kicked out and barred from the property . If you are in this location do not get a room there the rooms are filthy full of roaches and bed bugs . The owner does not care. I also hope she boy cotts this location . This place needs to be reported to county health department