My family was arriving from the middle east on an extremely long flight. I had arranged a VW Atlas or similar including Insurance for three weeks. Total cost including CDW insurance.
When they finally got to their office they were told that AVR only used American cars and therefore there was no chance of getting the car we booked.
My family paid an additional $1395.00 to get a Dodge Durango and other additional costs like CDW which was already paid at the time of booking.
A bait and switch operation run to fleece overseas customers of their hard earned money.
I rented a car online through EasyRentCars.com, which in my case usedThrifty car rental to supply the car.
My credit card was charged well before my arrival in Puerto Rico. EasyRentCars reciept CLEARY SAYS:
"Your Rental Includes: Vehicle Rental, Taxes and Surcharges."
NOT TRUE!!!!
When I arrived at Thrifty car rental at the airport, Thrifty adds on fees and taxes that almost equal the amount originally charged online. It almost DOUBLED THE COST OF THE RENTAL. I'm not talking about insurance, gasoline, toll road fees, etc. They added airport fees, taxes, customer facility, vehicle license, vehicle excise, energy recovery, etc. All of them were made up "Surchargers".
It didn't help to call the office and complain, Im sure they are used to it and don't care. As an example, they couldn't explain what the "Customer Facility" charge of $5.30 a day was. Very dishonest. Apparently they don't belive in return costomers. Next time I'll use UBER.
EasyRentCars Reviews
My family was arriving from the middle east on an extremely long flight. I had arranged a VW Atlas or similar including Insurance for three weeks. Total cost including CDW insurance.
When they finally got to their office they were told that AVR only used American cars and therefore there was no chance of getting the car we booked.
My family paid an additional $1395.00 to get a Dodge Durango and other additional costs like CDW which was already paid at the time of booking.
A bait and switch operation run to fleece overseas customers of their hard earned money.
I rented a car online through EasyRentCars.com, which in my case usedThrifty car rental to supply the car.
My credit card was charged well before my arrival in Puerto Rico. EasyRentCars reciept CLEARY SAYS:
"Your Rental Includes: Vehicle Rental, Taxes and Surcharges."
NOT TRUE!!!!
When I arrived at Thrifty car rental at the airport, Thrifty adds on fees and taxes that almost equal the amount originally charged online. It almost DOUBLED THE COST OF THE RENTAL. I'm not talking about insurance, gasoline, toll road fees, etc. They added airport fees, taxes, customer facility, vehicle license, vehicle excise, energy recovery, etc. All of them were made up "Surchargers".
It didn't help to call the office and complain, Im sure they are used to it and don't care. As an example, they couldn't explain what the "Customer Facility" charge of $5.30 a day was. Very dishonest. Apparently they don't belive in return costomers. Next time I'll use UBER.