Easterns Automotive Group is a used car dealership with multiple locations in the Washington DC area. I was in the market looking for a specific automobile, a 2019 Ford Fusion Titanium Hybrid. I located one on their website and called to make sure that it was still available. The individual stated that it was available at their Sterling, VA location, and I make an appointment on July 18, 2020, at 11:00 am to see it. At the appointment, the salesperson stated that according to their records, the car was supposed to be at that location, but they could not find it, and they called their other locations, and the car was nowhere to be found.
However, they had other non-titanium Ford Fusions that I could see. I said no because I was interested in the specific model. I understand that computer records could be wrong with extensive inventories. And that it was I gave them the benefit of the doubt when I found another Fusion on the website at their Frederick, MD location. I called to make sure that they had not misplaced this one, and they assured me that it was there.
I made an appointment for July 25 at 1:30 pm. And low and behold, when I arrived at the dealership, they could not find the car and could not locate it at any of their other locations. But they had other Fusion for me to look at. The dealership will lie about their inventory to people to get them to come in; this is classic “bait and switch.” This is illegal, and this dealership should be fined, if not shut down.
Ok, here we go. I was in need of a new car and decided to return to Easterns as I had purchased our other car from them. That deal was flawless and I am still happy with it. I searched online and found wahat i was looking for, a 2016 Ford mustang with 15,000 miles. My wife and I made the trip in rush hour traffic and got there at 6, they close at 7. We met up with Amadou and Jesus, the same team we worked with before so there was a certain level of comfort because of how late it was we were kinda rushed. We filled out the paperwork and while they were doing the numbers game we took it for a drive.
The test drive went ok but was kinda limited by time and rush hour traffic. I could only get up to about 40 mph in the washington dc area parking lot commute rush hour we all love. The car felt good and besides its only a year old with 15k miles what could be wrong? Back at the dealership i inspected the car to the best of my ability. I found that the left side of the car had been painted , a little paint on the trim irregularities etc but it appeared to be quality work so I wasnt concerned and it still doesnt bother me. What does is the fact that when I pointed it out to them the only responses I got were its got a clean carfax you must be wrong.
Also after another carfax was run it turns out to be a repossessed car. But still clean carfax in the eyes of the used car salesman. After a bodyshop looked at the car it had indeed been hit with body and paintwork to the left side. Again quality repair i am not concerned. Here the trouble begins. We did the deal. They wanted me to buy an extended warranty which i declined because it still has 5 years and 45k on the Ford warranty. What would you have done? Deal done salesman and manager being your best freinds you know the drill, lol. On the way home when i got it up to 60 65 mph a moderate vibration and rumble noise appeared enough that my 7 year old daughter noticed it.
I considered going back but decided to deal with it the next day. Anyway i played with the speed and it comes on at approx 50 mph and grows from there. At 75mph and up it vibrates so bad the mirrors are blurry, at 80 you feel it in the seat and after about 10 minutes of the rumble noise you are just about insane. I drive 70 miles a day on a road with a speed limit of 70. Oh my god, it drives me nuts, and in the back seat its 25 percent worse. This is getting long so let me get to the points. I contacted easterns who said bring it in or take it to Ford under warranty. I chose Ford. Here is where the ...t hits the fan.
I was advised the factory warranty is void because the original owner, who had it repossessed had modified the car. Surprise to us. No warranty on a 1 year old car with 15k on the odometer. I contact Amadou and Jesus who tell me to bring it to them which I do. They take the car to corporate put 120 miles on it and call me and say it needs 2 tires it will be ready at the end of the day. Ok great. Keep in mind the bank still has not closed the deal. They call me again and tell me the tires are special order they need a bit more time. Ok, no big deal. A few days go by and they call me and let me know its done, btw the bank contacted me earlier in the day and checked everything before funding the deal. I figured as a repeat customer i was in good hands.
Lesson learned. I picked the car up and surprise. The problem is still there. And the deal was just funded..........very very suspect. Here we are 2 weeks later a 32000 dollar car sitting because its broke. Easterns says they have done all they are going to do, no ford warranty to fall on. We call daily and get no response from the "customer care team" Kim Atkins who we were told would get this this straightened out. Amadou and Jesus have made the commission off the deal and wont even take our calls. I took the car to 2 maryland inspection stations where it failed inspection for the same 2 things with 2 different inspectors but it passed at eastern motors.
It had a clean car fax at eastern motors despite a repossession and the left side of the car being worked and painted. And worst of all being a repeat customer being blown off for asking for some sort of warranty and fix whats broke. I still love the car, just fix it and stand behind it. Its a shame i have to hire a attorney and waste my time and money getting the car inspected by a shop not affiliated with easterns. Beware of easterns, decent people being told what to do by upper management who could care less about long term customers. I hope they stand up and fix the car, and give me some sort of warranty.
I purchased my 2014 Town & Country Touring Edition minivan from Easterns Automotive of Rosedale, MD in May 2016. When purchasing the vehicle, I told the sliding doors were not powered, and I refused to believe that they were not powered because they were equipped with buttons. I was told by the salesman, Geoff, and the manager at the time, Glen, that manufacturers will put fake buttons even if the doors were not powered. I was still not “sold” on the idea as the vehicle was fully equipped with other luxuries (i.e. DVD, leather seats, back up camera, etc). I did some research on my own and found that the basic manual that they provided with the car for Chrysler Town and Country’s stated they were equipped with power sliding doors. I also pulled up the vehicle on Easterns Auto website with the vin#, and it stated that not only did the vehicle come with power sliding doors it also came with front heated seats – neither of which it had.
Finally, Easterns agreed to take the car in to fix the issue with the power sliding doors. They took it in at least 3 times and refused to give me repair paperwork each time, stating that the paperwork came from Corporate Headquarters in Virginia. They took it to Chrysler twice because they were unable to fix it, and again each time I got it back the doors would stop working. The last straw with Easterns was when the Chrysler tech told my husband that Ed from Easterns refused to let them get to the bottom of the repair because they weren’t spending any more money on the repair. Easterns let my car sit waiting for the fuse to blow, inconveniencing me by making me believe they were waiting for the fuse to blow again while it sat in the shop. After this, I continued taking my car to Chrysler and Easterns has picked up the bill. My car has been repaired over 10 times for the same problem, and they have had my car more than I have had my car because they take it for over a week each time for it to break again two days later.
I have finally filed a complaint with the Better Business Bureau and Corporate got involved. After taking my car to another Chrysler service center to be repaired, the service advisor stated that Easterns allowed them to again just change the fuse because the problem could not be duplicated. Each time they are allowing the service center to make the same repair with no success. The service advisor suggested taking the interior out to determine where the issue was coming from and Easterns refused. This has been a huge inconvenience to me. So far, I have rejected the two comments they have made on my BBB claim, as my car is currently still in the shop waiting for Easterns to pick up the bill. My car was complete as of Saturday, 09/10/2016. Tim Atkins from Corporate has yet to pay the bill for the repair, and he has not responded to my last email from September 2, 2016. My husband has also called him numerous times, and Tim has not returned his phone calls. The doors are entirely too heavy for my youngest kids to open and close, and my son’s thumb has already been slammed in the door due to this and frankly, this is something that the car is equipped with that they have failed to repair. It seems as though Easterns Automotive has a bad reputation with customer service and the cars they sell – I wish I would’ve known prior to making my purchase with them.
Easterns Automotive Group Reviews
Easterns Automotive Group is a used car dealership with multiple locations in the Washington DC area. I was in the market looking for a specific automobile, a 2019 Ford Fusion Titanium Hybrid. I located one on their website and called to make sure that it was still available. The individual stated that it was available at their Sterling, VA location, and I make an appointment on July 18, 2020, at 11:00 am to see it. At the appointment, the salesperson stated that according to their records, the car was supposed to be at that location, but they could not find it, and they called their other locations, and the car was nowhere to be found.
However, they had other non-titanium Ford Fusions that I could see. I said no because I was interested in the specific model. I understand that computer records could be wrong with extensive inventories. And that it was I gave them the benefit of the doubt when I found another Fusion on the website at their Frederick, MD location. I called to make sure that they had not misplaced this one, and they assured me that it was there.
I made an appointment for July 25 at 1:30 pm. And low and behold, when I arrived at the dealership, they could not find the car and could not locate it at any of their other locations. But they had other Fusion for me to look at. The dealership will lie about their inventory to people to get them to come in; this is classic “bait and switch.” This is illegal, and this dealership should be fined, if not shut down.
Ok, here we go. I was in need of a new car and decided to return to Easterns as I had purchased our other car from them. That deal was flawless and I am still happy with it. I searched online and found wahat i was looking for, a 2016 Ford mustang with 15,000 miles. My wife and I made the trip in rush hour traffic and got there at 6, they close at 7. We met up with Amadou and Jesus, the same team we worked with before so there was a certain level of comfort because of how late it was we were kinda rushed. We filled out the paperwork and while they were doing the numbers game we took it for a drive.
The test drive went ok but was kinda limited by time and rush hour traffic. I could only get up to about 40 mph in the washington dc area parking lot commute rush hour we all love. The car felt good and besides its only a year old with 15k miles what could be wrong? Back at the dealership i inspected the car to the best of my ability. I found that the left side of the car had been painted , a little paint on the trim irregularities etc but it appeared to be quality work so I wasnt concerned and it still doesnt bother me. What does is the fact that when I pointed it out to them the only responses I got were its got a clean carfax you must be wrong.
Also after another carfax was run it turns out to be a repossessed car. But still clean carfax in the eyes of the used car salesman. After a bodyshop looked at the car it had indeed been hit with body and paintwork to the left side. Again quality repair i am not concerned. Here the trouble begins. We did the deal. They wanted me to buy an extended warranty which i declined because it still has 5 years and 45k on the Ford warranty. What would you have done? Deal done salesman and manager being your best freinds you know the drill, lol. On the way home when i got it up to 60 65 mph a moderate vibration and rumble noise appeared enough that my 7 year old daughter noticed it.
I considered going back but decided to deal with it the next day. Anyway i played with the speed and it comes on at approx 50 mph and grows from there. At 75mph and up it vibrates so bad the mirrors are blurry, at 80 you feel it in the seat and after about 10 minutes of the rumble noise you are just about insane. I drive 70 miles a day on a road with a speed limit of 70. Oh my god, it drives me nuts, and in the back seat its 25 percent worse. This is getting long so let me get to the points. I contacted easterns who said bring it in or take it to Ford under warranty. I chose Ford. Here is where the ...t hits the fan.
I was advised the factory warranty is void because the original owner, who had it repossessed had modified the car. Surprise to us. No warranty on a 1 year old car with 15k on the odometer. I contact Amadou and Jesus who tell me to bring it to them which I do. They take the car to corporate put 120 miles on it and call me and say it needs 2 tires it will be ready at the end of the day. Ok great. Keep in mind the bank still has not closed the deal. They call me again and tell me the tires are special order they need a bit more time. Ok, no big deal. A few days go by and they call me and let me know its done, btw the bank contacted me earlier in the day and checked everything before funding the deal. I figured as a repeat customer i was in good hands.
Lesson learned. I picked the car up and surprise. The problem is still there. And the deal was just funded..........very very suspect. Here we are 2 weeks later a 32000 dollar car sitting because its broke. Easterns says they have done all they are going to do, no ford warranty to fall on. We call daily and get no response from the "customer care team" Kim Atkins who we were told would get this this straightened out. Amadou and Jesus have made the commission off the deal and wont even take our calls. I took the car to 2 maryland inspection stations where it failed inspection for the same 2 things with 2 different inspectors but it passed at eastern motors.
It had a clean car fax at eastern motors despite a repossession and the left side of the car being worked and painted. And worst of all being a repeat customer being blown off for asking for some sort of warranty and fix whats broke. I still love the car, just fix it and stand behind it. Its a shame i have to hire a attorney and waste my time and money getting the car inspected by a shop not affiliated with easterns. Beware of easterns, decent people being told what to do by upper management who could care less about long term customers. I hope they stand up and fix the car, and give me some sort of warranty.
I purchased my 2014 Town & Country Touring Edition minivan from Easterns Automotive of Rosedale, MD in May 2016. When purchasing the vehicle, I told the sliding doors were not powered, and I refused to believe that they were not powered because they were equipped with buttons. I was told by the salesman, Geoff, and the manager at the time, Glen, that manufacturers will put fake buttons even if the doors were not powered. I was still not “sold” on the idea as the vehicle was fully equipped with other luxuries (i.e. DVD, leather seats, back up camera, etc). I did some research on my own and found that the basic manual that they provided with the car for Chrysler Town and Country’s stated they were equipped with power sliding doors. I also pulled up the vehicle on Easterns Auto website with the vin#, and it stated that not only did the vehicle come with power sliding doors it also came with front heated seats – neither of which it had.
Finally, Easterns agreed to take the car in to fix the issue with the power sliding doors. They took it in at least 3 times and refused to give me repair paperwork each time, stating that the paperwork came from Corporate Headquarters in Virginia. They took it to Chrysler twice because they were unable to fix it, and again each time I got it back the doors would stop working. The last straw with Easterns was when the Chrysler tech told my husband that Ed from Easterns refused to let them get to the bottom of the repair because they weren’t spending any more money on the repair. Easterns let my car sit waiting for the fuse to blow, inconveniencing me by making me believe they were waiting for the fuse to blow again while it sat in the shop. After this, I continued taking my car to Chrysler and Easterns has picked up the bill. My car has been repaired over 10 times for the same problem, and they have had my car more than I have had my car because they take it for over a week each time for it to break again two days later.
I have finally filed a complaint with the Better Business Bureau and Corporate got involved. After taking my car to another Chrysler service center to be repaired, the service advisor stated that Easterns allowed them to again just change the fuse because the problem could not be duplicated. Each time they are allowing the service center to make the same repair with no success. The service advisor suggested taking the interior out to determine where the issue was coming from and Easterns refused. This has been a huge inconvenience to me. So far, I have rejected the two comments they have made on my BBB claim, as my car is currently still in the shop waiting for Easterns to pick up the bill. My car was complete as of Saturday, 09/10/2016. Tim Atkins from Corporate has yet to pay the bill for the repair, and he has not responded to my last email from September 2, 2016. My husband has also called him numerous times, and Tim has not returned his phone calls. The doors are entirely too heavy for my youngest kids to open and close, and my son’s thumb has already been slammed in the door due to this and frankly, this is something that the car is equipped with that they have failed to repair. It seems as though Easterns Automotive has a bad reputation with customer service and the cars they sell – I wish I would’ve known prior to making my purchase with them.