I don't understand, I have purchased a product from them and they will not honor the money back quarantee. After further investigation, I sent to my credit card company a dispute with email proof of duplicity, and above all 22 pages of complaints from customers all over the world. I have provide a complaint to the FCC and consumer report although no one seems to care about all the issues. People are being ripped off all over the world, and have yet to see positive reviews except for Trust Pilot which is a paid organization.
This is a Chinese company that pretends to be from the US.
When buying a software from them, they say you have a 30 day trial.
Basically saying that, if the software doesn't work for you, you can request a refund in 30 days.
But it's a scam. If you check their refund policy, you will see that they do not intend to refund anyone no matter what.
They fool you once, by saying the software can recover your file, taking advantage of your despair, then fool you twice, by refusing to refund you after it obviously didn't work.
I lost all data on my desktop after a windows update. Not sure if it could be recovered, I tried a couple of free programs that didn't work. I decided to try easeUS a company I now know is in China. I emailed the company before purchasing their software. I explained in detail what I did. I had explained that a Microsoft technician had me install windows again as part of the message.
They emailed me back answering my questions including about the 30-day refund if they couldn't retrieve my data. I ran the software with no success. I then got assistance from their tech support that also failed after having control of my computer. After one day of having the software, I was told I would not get a refund based on a technicality that says the software did not malfunction. Bait and switch from China.
Was in a panic because I accidentally deleted a project file and was losing dozens of hours of work, so I googled "how to retrieve deleted files" and EaseUs Easy Data Recovery was the first hit.
The ad was convincing, promising data retrieval with a simple one-click software/process. They even offered a 100% satisfaction or full refund. There was also a discount AND a free trial. So, what did I have to lose?
I downloaded the software trial version and ran it. I found the file, so I clicked the button.
"Must purchase to use this feature"
So much for free.. .but with the discount, $60 isn't awful to save so much work....but in the checkout, no discount. Full price, so $79.36.
I should have listen to the warning bells going off in my head.
In this far I decide to see it through. I followed the directions. My software didn't recognise the file.
I requested a refund, but was told I have to try to resolve the issue with support (not what the refund claim was). The support run-around was several attempts at "try this", "now try that" (and so on). I kept asking for the promised refund, but was denied. Then they wanted me to allow remote access to my computer. I refused so they used it as a loophole to deny refund.
To recover a problematic hard drive. The trial versions of the software won't allow me to rebuild the mbr of the hard drive Requires you to make a full purchase for this feature). I made the purchase and tried to recreate the mbr. It didn't work.
I also tried using the data recovery software to recover raw data from the drive. The software couldn't do it.
I contacted easeus about a refund and they sent me a link to their refund policy. I explained what i did and that their software didn't work in my case. Since i removed the problem drive and uninstalled their software Destroyed my copies). I told them i was not going to work on this any longer (6 hours of trying to recovery hard drive and data was completely frustrating).
I told them Via email) that i was not longer wasting my time with their software and wanted a refund Within 24 hours of purchase time). Easeus said i didn't quality.
I bought the recovery software. It didn’t recover any file. Zero files recover. They say on the website money back grandee but they refuse to return the software. They saying sorry it did not work this time. Keep it for future use.
The software is not working for me to keep it for future!!!
EaseUS Reviews
I don't understand, I have purchased a product from them and they will not honor the money back quarantee. After further investigation, I sent to my credit card company a dispute with email proof of duplicity, and above all 22 pages of complaints from customers all over the world. I have provide a complaint to the FCC and consumer report although no one seems to care about all the issues. People are being ripped off all over the world, and have yet to see positive reviews except for Trust Pilot which is a paid organization.
This is a Chinese company that pretends to be from the US.
When buying a software from them, they say you have a 30 day trial.
Basically saying that, if the software doesn't work for you, you can request a refund in 30 days.
But it's a scam. If you check their refund policy, you will see that they do not intend to refund anyone no matter what.
They fool you once, by saying the software can recover your file, taking advantage of your despair, then fool you twice, by refusing to refund you after it obviously didn't work.
I lost all data on my desktop after a windows update. Not sure if it could be recovered, I tried a couple of free programs that didn't work. I decided to try easeUS a company I now know is in China. I emailed the company before purchasing their software. I explained in detail what I did. I had explained that a Microsoft technician had me install windows again as part of the message.
They emailed me back answering my questions including about the 30-day refund if they couldn't retrieve my data. I ran the software with no success. I then got assistance from their tech support that also failed after having control of my computer. After one day of having the software, I was told I would not get a refund based on a technicality that says the software did not malfunction. Bait and switch from China.
Was in a panic because I accidentally deleted a project file and was losing dozens of hours of work, so I googled "how to retrieve deleted files" and EaseUs Easy Data Recovery was the first hit.
The ad was convincing, promising data retrieval with a simple one-click software/process. They even offered a 100% satisfaction or full refund. There was also a discount AND a free trial. So, what did I have to lose?
I downloaded the software trial version and ran it. I found the file, so I clicked the button.
"Must purchase to use this feature"
So much for free.. .but with the discount, $60 isn't awful to save so much work....but in the checkout, no discount. Full price, so $79.36.
I should have listen to the warning bells going off in my head.
In this far I decide to see it through. I followed the directions. My software didn't recognise the file.
I requested a refund, but was told I have to try to resolve the issue with support (not what the refund claim was). The support run-around was several attempts at "try this", "now try that" (and so on). I kept asking for the promised refund, but was denied. Then they wanted me to allow remote access to my computer. I refused so they used it as a loophole to deny refund.
BEWARE OF THIS COMPANY
Software would not work. Proved it with screenshots. Still refused to refund money.
Trial software would not work until you buy software. Fake trial!
I would stay away from buying anything from this company.
I purchased the following products:
Easeus partition master professional
Easeus data recovery wizard professional
To recover a problematic hard drive. The trial versions of the software won't allow me to rebuild the mbr of the hard drive Requires you to make a full purchase for this feature). I made the purchase and tried to recreate the mbr. It didn't work.
I also tried using the data recovery software to recover raw data from the drive. The software couldn't do it.
I contacted easeus about a refund and they sent me a link to their refund policy. I explained what i did and that their software didn't work in my case. Since i removed the problem drive and uninstalled their software Destroyed my copies). I told them i was not going to work on this any longer (6 hours of trying to recovery hard drive and data was completely frustrating).
I told them Via email) that i was not longer wasting my time with their software and wanted a refund Within 24 hours of purchase time). Easeus said i didn't quality.
I bought the recovery software. It didn’t recover any file. Zero files recover. They say on the website money back grandee but they refuse to return the software. They saying sorry it did not work this time. Keep it for future use.
The software is not working for me to keep it for future!!!