I am young - perhaps naive - and trying to plan my first big move, so I did some searching online and somehow found a website that claimed to compare moving company quotes (I didn't realize that what it would actually do is share my information with several companies who proceeded to insitently pester me). I was first contacted by an Eagle Moving Group representative, Philip, who seemed very earnest and kind; I was unsure about booking with them right then and there but he offered to knock off $100 from the quote if I were to do so. Foolishly, but only after being assured that they were providing me with the lowest price out there, I agreed.
I saw that using a credit card would add a 5% processing fee to the lofty $790 deposit I was already straining to come up with, so - once again foolishly - I gave them the information to directly withdraw from my checking account.
Within the same day of signing on with Eagle Moving Group, I decided to cancel. I was under the impression that I was within the allotted 72 hour cancellation window AND I had cancelled 16 days in advance when I thought the deadline was 14 days before. But when I contacted customer service, I was told that the fine print states that a cancellation must be made within 72 hours and 14 BUSINESS days (not just days) before the move. Nonetheless this was confusing seeing as they obviously operate on the weekends - seems like a business day to me.
Eagle Moving Group Reviews
I am young - perhaps naive - and trying to plan my first big move, so I did some searching online and somehow found a website that claimed to compare moving company quotes (I didn't realize that what it would actually do is share my information with several companies who proceeded to insitently pester me). I was first contacted by an Eagle Moving Group representative, Philip, who seemed very earnest and kind; I was unsure about booking with them right then and there but he offered to knock off $100 from the quote if I were to do so. Foolishly, but only after being assured that they were providing me with the lowest price out there, I agreed.
I saw that using a credit card would add a 5% processing fee to the lofty $790 deposit I was already straining to come up with, so - once again foolishly - I gave them the information to directly withdraw from my checking account.
Within the same day of signing on with Eagle Moving Group, I decided to cancel. I was under the impression that I was within the allotted 72 hour cancellation window AND I had cancelled 16 days in advance when I thought the deadline was 14 days before. But when I contacted customer service, I was told that the fine print states that a cancellation must be made within 72 hours and 14 BUSINESS days (not just days) before the move. Nonetheless this was confusing seeing as they obviously operate on the weekends - seems like a business day to me.