My husband and I rented a car for 5 days. The gentleman talked us into and " upgrade" and we left with a Dodge Charger. My husband drove across Florida the next day and noticed a strange sound. When he began his return trip, something dropped and dragged ounderneath the car. He was afraid of a fire and immediately called the emergency number. First they told him 30 minutes, then 90 and after 2 1/2 hours, they told him another 90 minutes. He was on a dark, two lane highway so he climbed under the car and pushed up the metal plate whose bolts were missing. He stopped every 15-30 minutes to push it up again until he returned to Pompano Beach. The following day, after being put on hold 3 times, my hushed finally spoke with Neil- the manager of the FLL branch. He drove out another car and assured us that we would be refunded several days rental as well as the upgrade fee. We were charged the full amount. It is 2 weeks later and about 10 phone calls to Ez. The operator at main number said that Neil needed to issue the refund. I have called many times and Neil has not returned any calls. Out agreement number is FLLEZ-74857. My husband was literally shaking when he returned that night- he was stranded with a car that had obviously been in accidents. I cannot believe that I have not received a courtesy call. Never again.
They use switch and bait method to bring in customers. They advertise through other web site for cheap car rental rates, just to bring you in. There, they have a set of hidden charges applied to your rental agreement that you will discover them when you return the vehicle. They will find any possibility to rip you off.
I answered their ad through another booking site that is showing very low rates compared to other rental companies. When I arrived at Toronto Airport, their location was 10 minutes away that you have to struggle to reach their shuttle.
Number one rip off was charging for mileage. When I asked the clerck that the booking clearly states, unlimited mileage, he mentioned they charge for excess mileage (200km/day) if the renter using a Canadian driving licence...Never heard about that.
Number two rip off when they printed the contract with a different price that I was booked for. When confronting the worker, he said it was a mistake and I will grant you the booking rate...Oh Thank You
Number three rip off when I returned the car with a couple of days extra. I found that the excess daily charges was double the booking rate...Just to find a wway to pocket money
Number four rip off when I booked a SUV their fleet was not AWD on all the SUVs. Again when requesting an AWD or cancelling the reservation, the recepionist wanted to charge me for cancellation fee. He said the booking did not show that the SUV is AWD. When booking an SUV in a winter time, people expect an AWD vehicle as most of the SUVs in cold areas are AWDs
At the end I spent much more on this rental than a bigger rental companies charge. Be carful from low advertised rates on car rental, always check in detail and in advance before commiting to an agreement.
I rented a car from E-Z Car rental at Orlando, Florida International Airport, January 2016. Found a $ 26.00 charge on my credit card bill dated 5/25/2016 from E-Z Car rental.
I called customer service (800-277-5171) and spoke with Melanie. She said that there was a $ 26.00 charge for a "toll violation." I explained that I DID NOT have any toll violations, nor would I even consider driving through a toll without paying.
Melanie at customer service said that I would need to call the "toll violation customer service" phone #: 407-277-2943. I called that # several times only to hear the same outgoing message, "customer service is not available right now..." blah, blah, blah.
I've been charged $ 26.00 for a "toll violation" that I did not commit.
I'VE CONTACTED THE Better Business Bureau and WILL CONTACT the Attorney Generals Office too as upon my investigation of the company, I see that MANY people are FRAUDULENTLY charged for a variety of charges that they are having to dispute.
It's disturbing to me that a company can get away with this year after year!
EZ Auto Rentals Rent to Own with offices around Florida and in Hallandale, Florida (phone 888-589-0461) may give you the most scary ride of your life. Be aware of their business approach. Here are some things they did to me, which I expect will happen to you as well since their approach seems to be firmly set:
The vehicles they provided at $175 per week had major mechanical and physical problems, and they told me they expected me to make certain repairs even when I was less than 2 months in contract with them.
When one of their vehicles stopped on the road the company refused our request for help for more than 72 hours, resulting in our paying for towing.
The company consistently withdrew money from my bank account without my approval.
The employees cursed and insulted us in their communication.
The employee(s) remotely controlled the vehicle operation, resulting in near accidents while our driving, not to mention my loss of business revenue.
The company tracked the vehicle's every location for months without our knowledge.
Every late payment I made came with a demand for $100 deposit plus $10 per day late fee.
The company consistently refused to provide copies of paperwork I signed, and EZ employee got physically agressive (near violent) when I took pictures of the docs I signed.
This is a very, very short list of what you can expect, not to mention that they constantly scared my references with threats of my "going to jail" when I missed one of their "friendly reminder(s)" hourly phone calls.
If you use this company, be sure to audio (with their approval) and video tape as much of your expericnce with their staff, the vehicle, and the vehicle operation, including dashboard indicatiors. You may find this time-consuming, but very valuable as their behaviour seems very unchangable, and you may need this info to prove your case. You may as well conclude there is nothing easy about EZ Auto Rental -- Rent to Own. Just tangle with them for a short time, gather your evidence, and then come back here and share your experience.
Finally, if you plan to go the EZ route, ask them to give you a written report of how many people out of 100 end up with a vehicle of their own after 1 year of rent to own with them! Be specific with yor question....
The company has offices in Hallandale, Lakeland, Daytona and Orlando, Florida.
E-Z Rent-A-Car Reviews
My husband and I rented a car for 5 days. The gentleman talked us into and " upgrade" and we left with a Dodge Charger. My husband drove across Florida the next day and noticed a strange sound. When he began his return trip, something dropped and dragged ounderneath the car. He was afraid of a fire and immediately called the emergency number. First they told him 30 minutes, then 90 and after 2 1/2 hours, they told him another 90 minutes. He was on a dark, two lane highway so he climbed under the car and pushed up the metal plate whose bolts were missing. He stopped every 15-30 minutes to push it up again until he returned to Pompano Beach. The following day, after being put on hold 3 times, my hushed finally spoke with Neil- the manager of the FLL branch. He drove out another car and assured us that we would be refunded several days rental as well as the upgrade fee. We were charged the full amount. It is 2 weeks later and about 10 phone calls to Ez. The operator at main number said that Neil needed to issue the refund. I have called many times and Neil has not returned any calls. Out agreement number is FLLEZ-74857. My husband was literally shaking when he returned that night- he was stranded with a car that had obviously been in accidents. I cannot believe that I have not received a courtesy call. Never again.
They use switch and bait method to bring in customers. They advertise through other web site for cheap car rental rates, just to bring you in. There, they have a set of hidden charges applied to your rental agreement that you will discover them when you return the vehicle. They will find any possibility to rip you off.
I answered their ad through another booking site that is showing very low rates compared to other rental companies. When I arrived at Toronto Airport, their location was 10 minutes away that you have to struggle to reach their shuttle.
Number one rip off was charging for mileage. When I asked the clerck that the booking clearly states, unlimited mileage, he mentioned they charge for excess mileage (200km/day) if the renter using a Canadian driving licence...Never heard about that.
Number two rip off when they printed the contract with a different price that I was booked for. When confronting the worker, he said it was a mistake and I will grant you the booking rate...Oh Thank You
Number three rip off when I returned the car with a couple of days extra. I found that the excess daily charges was double the booking rate...Just to find a wway to pocket money
Number four rip off when I booked a SUV their fleet was not AWD on all the SUVs. Again when requesting an AWD or cancelling the reservation, the recepionist wanted to charge me for cancellation fee. He said the booking did not show that the SUV is AWD. When booking an SUV in a winter time, people expect an AWD vehicle as most of the SUVs in cold areas are AWDs
At the end I spent much more on this rental than a bigger rental companies charge. Be carful from low advertised rates on car rental, always check in detail and in advance before commiting to an agreement.
Fraudulent charge from E-Z Car Rental Company.
I rented a car from E-Z Car rental at Orlando, Florida International Airport, January 2016. Found a $ 26.00 charge on my credit card bill dated 5/25/2016 from E-Z Car rental.
I called customer service (800-277-5171) and spoke with Melanie. She said that there was a $ 26.00 charge for a "toll violation." I explained that I DID NOT have any toll violations, nor would I even consider driving through a toll without paying.
Melanie at customer service said that I would need to call the "toll violation customer service" phone #: 407-277-2943. I called that # several times only to hear the same outgoing message, "customer service is not available right now..." blah, blah, blah.
I've been charged $ 26.00 for a "toll violation" that I did not commit.
I'VE CONTACTED THE Better Business Bureau and WILL CONTACT the Attorney Generals Office too as upon my investigation of the company, I see that MANY people are FRAUDULENTLY charged for a variety of charges that they are having to dispute.
It's disturbing to me that a company can get away with this year after year!
EZ Auto Rentals Rent to Own with offices around Florida and in Hallandale, Florida (phone 888-589-0461) may give you the most scary ride of your life. Be aware of their business approach. Here are some things they did to me, which I expect will happen to you as well since their approach seems to be firmly set:
The vehicles they provided at $175 per week had major mechanical and physical problems, and they told me they expected me to make certain repairs even when I was less than 2 months in contract with them.
When one of their vehicles stopped on the road the company refused our request for help for more than 72 hours, resulting in our paying for towing.
The company consistently withdrew money from my bank account without my approval.
The employees cursed and insulted us in their communication.
The employee(s) remotely controlled the vehicle operation, resulting in near accidents while our driving, not to mention my loss of business revenue.
The company tracked the vehicle's every location for months without our knowledge.
Every late payment I made came with a demand for $100 deposit plus $10 per day late fee.
The company consistently refused to provide copies of paperwork I signed, and EZ employee got physically agressive (near violent) when I took pictures of the docs I signed.
This is a very, very short list of what you can expect, not to mention that they constantly scared my references with threats of my "going to jail" when I missed one of their "friendly reminder(s)" hourly phone calls.
If you use this company, be sure to audio (with their approval) and video tape as much of your expericnce with their staff, the vehicle, and the vehicle operation, including dashboard indicatiors. You may find this time-consuming, but very valuable as their behaviour seems very unchangable, and you may need this info to prove your case. You may as well conclude there is nothing easy about EZ Auto Rental -- Rent to Own. Just tangle with them for a short time, gather your evidence, and then come back here and share your experience.
Finally, if you plan to go the EZ route, ask them to give you a written report of how many people out of 100 end up with a vehicle of their own after 1 year of rent to own with them! Be specific with yor question....
The company has offices in Hallandale, Lakeland, Daytona and Orlando, Florida.