This ridiculous entity charged me $5 last month and a $5 late fee for a car no longer in my possession. It hidesbehind state laws and ignores common sense and evidence that shows I am right. I sold car in May 2023 to dealership . $5 violation fee happened in October 2023. DMV of my state says car was sold end of may 2023. I showed them a bill of sale and power of attorney from the dealership for me giving up the car. I live hundreds of miles away from Colorado and haven’t been in Colorado at all for 2023. These statements can be proven!! Also, I don’t even have a license. What is wrong with these money hungry people to understand this is ethically wrong !!??? Entity refuses to contact my state or the dealership for resolution. This same vehicle also had a toll violation in Kansas with the new owner. Kansas dismissed, but this unethical entity still sticks me with this bill. This bill is not going to hold up in collections, and the State should be embarrassed of Express Toll! I will not pay a penny to these imbeciles!! Please resolve!!!!!!
Tried to send me a $700 bill for a road ive never been on. Then when heavily pressured for a picture of the vehicle they couldent provide it. Then 2 months later sent another toll bill for $700 and provided a picture of the vehicle that was a Subaru...
I drive a truck. License plates while similar weren't even the same state. But after filing a lawsuit and speaking with the VP and CEO they also determined that I needed to pay $1400 because the plates where similar.... and the icing on the cake was my vehicle was in storage while I was deployed.
The license plate number charged is: BFHV99. I have not been in Colorado in over 30 years. The plate number used here was turnned into the Florida DMV in January 2020 due to the vehicle (2007 Dodge Durango) sale. These people are obviouslly running a scam since they are charging a licence plate that has been removed from service for over six months BEFORE they claimed it was in Colorado!!!
One time I drove for one exit, got my FIRST bill for $74, I tried to fight it and failed. Just ended up paying, avoided e470 for all these years since, accidentally ended up on it again for one exit and they're charging me $139?!! They just charge whatever they want?!! Wtf??? Driving on a toll road for 1 exit costs me over $100?????? THIS IS LITERALLY HIGHWAY ROBBERY!!!
I sent them a check for a bill for 13.08, whose invoice was with the check I sent. They applied it to a different toll and still tried to charge me the 25.00 in fees because the 13.08 "was not paid". ???!!! I called them and told them that I have worked in accounts receivable and in NO WAY is that an acceptable practice to apply a payment to a different bill (It may be currently contested). I told them "In fact, it is illegal, did you know that?" The lady said she would reverse the charges immediately, and things so far have been settled.
If I get another bill I will call and email my state reps every single day til this FRAUDULENT COMPANY IS TAKEN DOWN.
Toll charges when I do not live in Colorado nor drive in Colorado since January 2014
Last year I have been recieving staments that I have toll charge of 74.50 tha I owed.
I called and spoke to a representative about the false toll recording and charge. I live in Southern California and never had I returneed to Colorado since Janurary 2014.
He reproted that this matter will be corrected.
This issue was not corrected and I continue to recieve billing statements.
I received a one time bill saying it is late. I live in Michigan and have never been to Colorado. This company also sent attachments with a threatening tone. I googled them and apparently they have done this before. Some people same they are scamming the public. I realize they are indeed a real company. One person said they had an old license plate number on their bill. It was mentioned they reassign old plate numbers. They didn't list a license plate number for me, however I did have an old license number about 8 or 9 years ago. Could this be it or was i just randomly picked here in Michigan? I am 62 years old and disabled. This is an aggravation I don't need. Can you help?
Tourists traveling in Colorado beware! There is little signage to alert you that you are on a toll road when traveling E470.. and if you are from a state that charges as you go (ie. CA, WA) your even more easily tricked.
Try some signage Colorado instead of tricking out of state tourists to pay for your roads!! I feel they are delibertly keeping signage to a minimum to catch unsuspecting drivers.
I don't use toll roads or express lanes - I tried it once a couple of years ago and swore I would never do it again because of this reason:
E-470 Public Highway Authority didn't bill me for 3 months; then, when I finally recieved a bill, there were more late fees than actual charges. When I called to contest the late charges, they denied that they hadn't previously sent a bill. Not knowing what else to do, I paid the bill and made it clear that I would never EVER use their toll roads again.
Now, a couple of years later, I receive a random bill from them again - same as before, it has more late fees than actual charges on it. I called to contest it again and they claim that I used an express lane on I-25. The date they gave me was, in fact, a date that I was in the denver area, but I DO NOT USE TOLL ROADS OR EXPRESS LANES - EVER!
If I was in an express lane, it was not clearly marked, and I want to see proof before I pay the bill. Even if I was ACCIDENTALLY in an express lane, why am I not being billed in a timely manner before 2 months of late fees are assessed. This company is a fraud!
While on vacation I took E-470 from I-25 north around Denver and then on return took it south from I-25 on my way back to New Mexico and I got a bill in the mail for $109.20 for my round trip!! ($54.60 each way) That is just an outragious amount to drive 46 miles on there presious roadway. the signs are very misleading when entering the highway, I thought I would be paying about $12.00 to $15.00 with my trailer for the full trip south to north but they bill you for every section between exits!! Will never take this road again and try to avoid Colorado all together when possible as this is not tourist friendly.
I wish I could give them zero stars. I received a bill for toll dated in February of this year (2016). It states it is due June 22, 2016 and is late (although I have not received any prior bills). Using the statement ID I went online to www.expresstoll.com and looked at the statement. The bill is now 26.00 and some change (due to late fees) and I have 3 additional pending charges from July 31st.
I called customer service to question the 4 tolls and request pictures. The rep was making "Mmm, and umm hmm" noises during our entire interaction. She sent me the first picture. It is dark, black and white, and about an inch by half inch without a car attached. You cannot tell if the license plate pictured is on a car (parked or driving on the road) or lying flat.The details are non-existent and the "plate" appears to be different from one picture to the other. I remark upon this and mention that I was not even in town on the date where I received three tolls. The rep remarks, "your car was." I can just hear the sass in her voice. I then ask the next step in disputing the tolls, and she send me to another rep who proceeds to tell me, "Your court date would just be a liability hearing where the judge would just verify that you are the owner of the vehicle with those plates. He is not able to reduce or remove fines or fees and he would add an additional $20 to your bill." I promptly told her that I believed that I needed to obtain a lawyer and institute a class action law suit against E470 for their fraudulent and/or questionable business practices. She told me, "go ahead and take it up with the collection agency too." Apparently this organization--which according to reports from others who have encountered issues with E470, is not a part of Colorado Department of Transportation--is quite familiar with its shady practices. Just an fyi, this toll road is oversaw by E-470 Public Highway Authority. (More information about the toll road can be found at: http://www.fhwa.dot.gov/ipd/project_profiles/co_e470.aspx & https://en.wikipedia.org/wiki/E-470).
We need to start a class action lawsuit against them.
This organization has no checks or balances so has operated without any ethics. Numerous stories about them are available online and almost none are good. I do not have a problem paying the tolls that are mine, but those that are not? Absolutely not.
I cannot reiterate enough...We need to start a class action lawsuit against them.
We need to start a class action lawsuit against them.
We need to start a class action lawsuit against them.
Let's bring this shady business under control and make them accountable for their less than honest business practices? Who is with me?
There is definitely questionable operations with the denver, co highway e-470 toll collections. I just received the first ever letter from e-470 and it is for three $3.45 tolls from ten months ago when i was visiting denver with my michigan-registered vehicle. They are demanding $99.15! it includes late payments and $50.00 in penalties.
When i called the e-470 phone line, the call center agent told me they had mailed me nine letters. She blamed the u.S. Postal service for not delivering them to me!
I asked her if other people had called with the same complaint - never receiving any timely billing - and she said it happened only when their addresses were incorrectly provided by the out-of-state dmv offices. Well, according to her, they had my correct address and had mailed me nine letters - ridiculous - i've only received this one.
She then got her supervisor to reduce the $50 penalties - i told her that was insufficient as i should not have to pay any late payment fees, either. She told me that's all they were willing to do.
Moving cross country late at night, I changed lanes at the last minute due to a sign for Colorado Springs. Once on the route, I realized I was on a toll road but had no idea how much it would eventually cost me ($16!). Here's an idea: put up signs with estimated fees to certain locations, so travelers will know to turn around, save the $, and take the Interstate direct thru town,which, late as we were, would have been faster than E470. Also, put signs that indicate 100% photo based billing. It's one thing to pay a toll you might have avoided, it's another for the E470 rate, and even worse to get the bill too late to claim it when you could have been reimbursed. Glad I don't live in the Denver area!
The E-470 Public Highway Authority sent us two bills for using the I-25 North center lane, even though we had two or more people in the vehicle both times, which exempts us from tolls. I am going to contest this issue because I believe this quasi-governmental entity should not be extorting money from honest people who use such publicly-funded roads within the law and in good faith.
I believe a class action lawsuit is in order here, as I am quite sure we are not the first people to have fallen victim to this scam. Most folks just pay the small fee in order to avoid the threat of litigation, excessive charges or bad credit reporting. Indeed there are probably hundreds of victims of this shakedown in the Rocky Mountain region.
If you have been victimized by them, or are if you are an attorney willing to take on the E-470 Public Highway authority over this issue, please respond to my complaint so we can do something about it. In cases with such egregious conduct, attorneys fees are almost always given to the winning party.
E-470 Public Highway Authority Reviews
This ridiculous entity charged me $5 last month and a $5 late fee for a car no longer in my possession. It hidesbehind state laws and ignores common sense and evidence that shows I am right. I sold car in May 2023 to dealership . $5 violation fee happened in October 2023. DMV of my state says car was sold end of may 2023. I showed them a bill of sale and power of attorney from the dealership for me giving up the car. I live hundreds of miles away from Colorado and haven’t been in Colorado at all for 2023. These statements can be proven!! Also, I don’t even have a license. What is wrong with these money hungry people to understand this is ethically wrong !!??? Entity refuses to contact my state or the dealership for resolution. This same vehicle also had a toll violation in Kansas with the new owner. Kansas dismissed, but this unethical entity still sticks me with this bill. This bill is not going to hold up in collections, and the State should be embarrassed of Express Toll! I will not pay a penny to these imbeciles!! Please resolve!!!!!!
Tried to send me a $700 bill for a road ive never been on. Then when heavily pressured for a picture of the vehicle they couldent provide it. Then 2 months later sent another toll bill for $700 and provided a picture of the vehicle that was a Subaru...
I drive a truck. License plates while similar weren't even the same state. But after filing a lawsuit and speaking with the VP and CEO they also determined that I needed to pay $1400 because the plates where similar.... and the icing on the cake was my vehicle was in storage while I was deployed.
The license plate number charged is: BFHV99. I have not been in Colorado in over 30 years. The plate number used here was turnned into the Florida DMV in January 2020 due to the vehicle (2007 Dodge Durango) sale. These people are obviouslly running a scam since they are charging a licence plate that has been removed from service for over six months BEFORE they claimed it was in Colorado!!!
Been scamming people for a decade or more
One time I drove for one exit, got my FIRST bill for $74, I tried to fight it and failed. Just ended up paying, avoided e470 for all these years since, accidentally ended up on it again for one exit and they're charging me $139?!! They just charge whatever they want?!! Wtf??? Driving on a toll road for 1 exit costs me over $100?????? THIS IS LITERALLY HIGHWAY ROBBERY!!!
Fraudulent accounting practices.
I sent them a check for a bill for 13.08, whose invoice was with the check I sent. They applied it to a different toll and still tried to charge me the 25.00 in fees because the 13.08 "was not paid". ???!!! I called them and told them that I have worked in accounts receivable and in NO WAY is that an acceptable practice to apply a payment to a different bill (It may be currently contested). I told them "In fact, it is illegal, did you know that?" The lady said she would reverse the charges immediately, and things so far have been settled.
If I get another bill I will call and email my state reps every single day til this FRAUDULENT COMPANY IS TAKEN DOWN.
Toll charges when I do not live in Colorado nor drive in Colorado since January 2014
Last year I have been recieving staments that I have toll charge of 74.50 tha I owed.
I called and spoke to a representative about the false toll recording and charge. I live in Southern California and never had I returneed to Colorado since Janurary 2014.
He reproted that this matter will be corrected.
This issue was not corrected and I continue to recieve billing statements.
I feel this is a scam from this entity.
I received a one time bill saying it is late. I live in Michigan and have never been to Colorado. This company also sent attachments with a threatening tone. I googled them and apparently they have done this before. Some people same they are scamming the public. I realize they are indeed a real company. One person said they had an old license plate number on their bill. It was mentioned they reassign old plate numbers. They didn't list a license plate number for me, however I did have an old license number about 8 or 9 years ago. Could this be it or was i just randomly picked here in Michigan? I am 62 years old and disabled. This is an aggravation I don't need. Can you help?
Tourists traveling in Colorado beware! There is little signage to alert you that you are on a toll road when traveling E470.. and if you are from a state that charges as you go (ie. CA, WA) your even more easily tricked.
Try some signage Colorado instead of tricking out of state tourists to pay for your roads!! I feel they are delibertly keeping signage to a minimum to catch unsuspecting drivers.
I don't use toll roads or express lanes - I tried it once a couple of years ago and swore I would never do it again because of this reason:
E-470 Public Highway Authority didn't bill me for 3 months; then, when I finally recieved a bill, there were more late fees than actual charges. When I called to contest the late charges, they denied that they hadn't previously sent a bill. Not knowing what else to do, I paid the bill and made it clear that I would never EVER use their toll roads again.
Now, a couple of years later, I receive a random bill from them again - same as before, it has more late fees than actual charges on it. I called to contest it again and they claim that I used an express lane on I-25. The date they gave me was, in fact, a date that I was in the denver area, but I DO NOT USE TOLL ROADS OR EXPRESS LANES - EVER!
If I was in an express lane, it was not clearly marked, and I want to see proof before I pay the bill. Even if I was ACCIDENTALLY in an express lane, why am I not being billed in a timely manner before 2 months of late fees are assessed. This company is a fraud!
What recourse of action do I have?
While on vacation I took E-470 from I-25 north around Denver and then on return took it south from I-25 on my way back to New Mexico and I got a bill in the mail for $109.20 for my round trip!! ($54.60 each way) That is just an outragious amount to drive 46 miles on there presious roadway. the signs are very misleading when entering the highway, I thought I would be paying about $12.00 to $15.00 with my trailer for the full trip south to north but they bill you for every section between exits!! Will never take this road again and try to avoid Colorado all together when possible as this is not tourist friendly.
Dark/Fake looking pictures
I wish I could give them zero stars. I received a bill for toll dated in February of this year (2016). It states it is due June 22, 2016 and is late (although I have not received any prior bills). Using the statement ID I went online to www.expresstoll.com and looked at the statement. The bill is now 26.00 and some change (due to late fees) and I have 3 additional pending charges from July 31st.
I called customer service to question the 4 tolls and request pictures. The rep was making "Mmm, and umm hmm" noises during our entire interaction. She sent me the first picture. It is dark, black and white, and about an inch by half inch without a car attached. You cannot tell if the license plate pictured is on a car (parked or driving on the road) or lying flat.The details are non-existent and the "plate" appears to be different from one picture to the other. I remark upon this and mention that I was not even in town on the date where I received three tolls. The rep remarks, "your car was." I can just hear the sass in her voice. I then ask the next step in disputing the tolls, and she send me to another rep who proceeds to tell me, "Your court date would just be a liability hearing where the judge would just verify that you are the owner of the vehicle with those plates. He is not able to reduce or remove fines or fees and he would add an additional $20 to your bill." I promptly told her that I believed that I needed to obtain a lawyer and institute a class action law suit against E470 for their fraudulent and/or questionable business practices. She told me, "go ahead and take it up with the collection agency too." Apparently this organization--which according to reports from others who have encountered issues with E470, is not a part of Colorado Department of Transportation--is quite familiar with its shady practices. Just an fyi, this toll road is oversaw by E-470 Public Highway Authority. (More information about the toll road can be found at: http://www.fhwa.dot.gov/ipd/project_profiles/co_e470.aspx & https://en.wikipedia.org/wiki/E-470).
We need to start a class action lawsuit against them.
This organization has no checks or balances so has operated without any ethics. Numerous stories about them are available online and almost none are good. I do not have a problem paying the tolls that are mine, but those that are not? Absolutely not.
I cannot reiterate enough...We need to start a class action lawsuit against them.
We need to start a class action lawsuit against them.
We need to start a class action lawsuit against them.
Let's bring this shady business under control and make them accountable for their less than honest business practices? Who is with me?
There is definitely questionable operations with the denver, co highway e-470 toll collections. I just received the first ever letter from e-470 and it is for three $3.45 tolls from ten months ago when i was visiting denver with my michigan-registered vehicle. They are demanding $99.15! it includes late payments and $50.00 in penalties.
When i called the e-470 phone line, the call center agent told me they had mailed me nine letters. She blamed the u.S. Postal service for not delivering them to me!
I asked her if other people had called with the same complaint - never receiving any timely billing - and she said it happened only when their addresses were incorrectly provided by the out-of-state dmv offices. Well, according to her, they had my correct address and had mailed me nine letters - ridiculous - i've only received this one.
She then got her supervisor to reduce the $50 penalties - i told her that was insufficient as i should not have to pay any late payment fees, either. She told me that's all they were willing to do.
Moving cross country late at night, I changed lanes at the last minute due to a sign for Colorado Springs. Once on the route, I realized I was on a toll road but had no idea how much it would eventually cost me ($16!). Here's an idea: put up signs with estimated fees to certain locations, so travelers will know to turn around, save the $, and take the Interstate direct thru town,which, late as we were, would have been faster than E470. Also, put signs that indicate 100% photo based billing. It's one thing to pay a toll you might have avoided, it's another for the E470 rate, and even worse to get the bill too late to claim it when you could have been reimbursed. Glad I don't live in the Denver area!
The E-470 Public Highway Authority sent us two bills for using the I-25 North center lane, even though we had two or more people in the vehicle both times, which exempts us from tolls. I am going to contest this issue because I believe this quasi-governmental entity should not be extorting money from honest people who use such publicly-funded roads within the law and in good faith.
I believe a class action lawsuit is in order here, as I am quite sure we are not the first people to have fallen victim to this scam. Most folks just pay the small fee in order to avoid the threat of litigation, excessive charges or bad credit reporting. Indeed there are probably hundreds of victims of this shakedown in the Rocky Mountain region.
If you have been victimized by them, or are if you are an attorney willing to take on the E-470 Public Highway authority over this issue, please respond to my complaint so we can do something about it. In cases with such egregious conduct, attorneys fees are almost always given to the winning party.