1. I have made an order for 2 Mastercard gift cards and paid with Bitcoin through CoinPayments.
2. Received email "Verification required" in which they ask me to complete KYC.
3. I refused to complete KYC, they told me that I'm lifetime banned from their service, but no refund.
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They advertise "Instant delivery directly by email" and all they ask you once you add items to the shopping cart is email address. Then you chose payment option and complete the payment.
But after the payment is made, email is instantly received, but with KYC request instead of a gift cards. Send passport and... "We may ask you for additional documents in the verification process."
It was order for less then 0.015 BTC!
For 2 cards which I intended to use for quick online purchase I have to go through torture of KYC.
But I don't want to send anyone my passport or any other form of ID and selfies and proof of address and who knows what they could ask. Even if they gave this cards for free I would not send them my IDs.
And why should I? I used to order from Amazon with credit cards and was never asked for KYC verification. Now, I have paid with Bitcoin, I can't charge back or anything like that, so they can't say that they suspect that I will defraud them.
So, I have asked them on live chat why do they need my documents. The answer was:"That is the verification we need"
And since they don't offer Bitcoin refunds, when I asked what will happen if I refuse, will they just rip me off the answer was:"You have been banned from our services. Please do not contact us again. This is a lifetime ban."
If I searched on Google before... There are people complaining on Trustpilot, paid with Bitcoin, received nothing or received KYC request, so it's not just me.
Not sure how they banned me lifetime since they don't have anything but email address. Then never asked me for my name. Also, what am I verifying? I could send anyone's passport. Yes, if I was a criminal making some illegal order it would be that easy. LOL.
I'm not complaining because of my loss. It's for less then 150 USD and I can live with that. I don't even need it back or that cards that I have ordered. I just want to warn other potential customers of Dundle/Korsit about their unethical/scammy business practices.
Dundle.com Reviews
1. I have made an order for 2 Mastercard gift cards and paid with Bitcoin through CoinPayments.
2. Received email "Verification required" in which they ask me to complete KYC.
3. I refused to complete KYC, they told me that I'm lifetime banned from their service, but no refund.
--------
They advertise "Instant delivery directly by email" and all they ask you once you add items to the shopping cart is email address. Then you chose payment option and complete the payment.
But after the payment is made, email is instantly received, but with KYC request instead of a gift cards. Send passport and... "We may ask you for additional documents in the verification process."
It was order for less then 0.015 BTC!
For 2 cards which I intended to use for quick online purchase I have to go through torture of KYC.
But I don't want to send anyone my passport or any other form of ID and selfies and proof of address and who knows what they could ask. Even if they gave this cards for free I would not send them my IDs.
And why should I? I used to order from Amazon with credit cards and was never asked for KYC verification. Now, I have paid with Bitcoin, I can't charge back or anything like that, so they can't say that they suspect that I will defraud them.
So, I have asked them on live chat why do they need my documents. The answer was:"That is the verification we need"
And since they don't offer Bitcoin refunds, when I asked what will happen if I refuse, will they just rip me off the answer was:"You have been banned from our services. Please do not contact us again. This is a lifetime ban."
If I searched on Google before... There are people complaining on Trustpilot, paid with Bitcoin, received nothing or received KYC request, so it's not just me.
Not sure how they banned me lifetime since they don't have anything but email address. Then never asked me for my name. Also, what am I verifying? I could send anyone's passport. Yes, if I was a criminal making some illegal order it would be that easy. LOL.
I'm not complaining because of my loss. It's for less then 150 USD and I can live with that. I don't even need it back or that cards that I have ordered. I just want to warn other potential customers of Dundle/Korsit about their unethical/scammy business practices.