On 08/26/20 I took my 2003 Lincoln Navigator to Drivers Auto at about 3:15pm. Kevin the manager explained the issue was a coolant sensor and a misfire. Kevin suggested the truck needed a complete tune up of plugs and coils. I knew that the plugs were changed not even 3 weeks prior. I agreed to have the work done and gave consent around 3:40pm. I left at 3:50 and of course they had not started on the navigator while I was there. HERE COMES THE CRAZY PART! At 4:42 Kevin the manager called me and said that they would not do the work that day.
The parts store only had one driver because of the hurricane. They did not know if the parts would arrive and Drivers Auto was closing early to help everyone get home safe also because of the hurricane. Since my brother who drives the truck could not pay for the repairs to be done. And covid19 has everyone low on money, I decided not to have the work completed and to sell it as is. At 5:40pm I called Driver Auto @ 281-598-1654 twice with no answer. I also passed by since I was across the street at the HEB grocery store and I have to pass that way to go home. All of the bay doors were closed.
At 5:58pm I called the number on the invoice @ 281-201-1522. The answering service answered. I instructed the young lady to inform Drivers Auto that I am cancelling the work to be done and not to perform work on the navigator. I will pick it up the next morning. She assured me she sent the email to them. I asked her for a confirmation and she replied, they do not give confirmations. I asked could she send another email and to cc me in the email. She replied that she could not but she assured me that she sent the email and that it was date and time stamped.
She also told me they would call me in the morning. The next morning I called Drivers Auto at 8:58am the fellow who answered the phone told me they were working on it before he went to get Kevin for the call. Kevin got on the phone and told me they were finished with the work on the navigator. He told me that they came in earlier and did it (lol). I am sure the cameras would show otherwise. Regardless of when they came in either someone did not do their job and check the messages or they ignored the message just to do the work anyway.
When I came up there at 9:40am the truck was in the bay with the hood up and the guy was working on it. The guy at the counter could not find Kevin. I told him that someone is working on the car and to please have him to stop. I left to take my daughter to school when I arrived back at Drivers Auto at 10:15am the hood was still up, the guy was still working under the hood. As the guy at the counter went to go find Kevin the horn on the navigator started blowing. The horn only blows to reset the alarm when the battery is reconnected. Kevin came up front and this time he told me a different lie. Kevin told me that the tune up was completed right after I dropped it off that same day ( not to mention the truck engine had to be very hot because I drove it 25 minutes to Gulf Gate Lowes and 25 minutes back pulling a trailer) before bringing it to Drivers Auto.
Kevin said what I saw them doing that morning was the mechanic just checking the fluid levels. I asked Kevin who he needed to talk to and he told me he would talk to the owner and get back to me in about 30 mins. Kevin did not call back until 3:18pm in which he told me that supposedly the owner said the work was completed and I would have to pay for it. Kevin also told me that he did not get an email. I spoke with Brandy which is the supervisor for the answering service. Brandy pulled the email. She confirmed my call in to cancel the work. She confirmed the message was sent with time and date stamp. I have yet to speak to the owner.
I went to Driver's Auto to get the owners information and Kevin told me he could not give it out and all I could do was wait for his call, at the close of business I still have not received a call. However I did receive a very threatening text message from Kevin about my truck incurring storage fees at $100 a day for a few days and it being seized. The truck went in Wednesday the day of Hurricane Laura. I get a call Monday from a Regional Manager who says he didn’t contact me because of personal reasons. He says those reasons were more important than my car and I still would be charge storage fees at $100 a day. He tells they don’t have to listen to the messages because it just an answering service and after I agree to the work to be performed by law they don’t have to stop if I want to cancel.
He also tells me the truck will be seized in court and that it happens all the time. When I ask to speak to his boss, I am told that no one is higher than him. I expressed to him that he was being very rude and I am the customer so he should listen. I attempted to explain what the process of posted this experience over the internet, social media, review sites, getting Fox26 news and The Attorney General involved would do for their business. After hearing that he becomes enraged and our conversation becomes a shouting match until he hangs up the phone.
A few days later a manager from the Humble location I spoke with earlier to get the customer service contact number because Kevin Lomax would not give it to me, call me out of the blue which was kind of strange. She claimed she was just checking on the situation. She explain that the techs get paid by the jobs they do and since the work was done they had to be paid. I told her Kevin tried to pull a fast one, he should pay it. She asked how much I might be willing to pay. My reply to her was none. Because of all the dishonesty the only part I will pay for is the state inspection. She continued to tell me that her store didn’t leave earlier but I know for a fact that the Pearland location did because I passed by there on my way home from the grocery store after I spoke with the answering service.
I even went as for to tell Linda if I go in the Pearland location and they can show me the video of them going pick up the parts themselves, staying late and finishing the work and them coming in early, just checking the fluid levels all like the Regional Manager told me he already viewed on the cameras. I would apologize and pay for the full price of the repairs. Guess what….. Linda has never called back.
I am contacting you all today in regards to my Oil Change Services on Tuesday April 17, 2018 approximately 3:50 pm 13215 Briar Forest DR. Houston, Texas. 77077 713-636-5301 Last year my shift cable on my 2007 Chrysler Sebring was wired together, by my personal mechanic since that day I have never had a problem with switching gears. However, on Tuesday April 17, 2018 around 5:30 after my oil change was completed I walk to my car start it started my gps and proceeded to put my car in drive. My car did not move. I asked the Manager at this time to see what happened to my car because I cannot put the car in drive. He said he had to call one of his mechanics back to check it out. The guy says oh your shift cable is broken. I asked him to show me because at the time I had no idea what it was that he was referring to. Him as well as the manager said no. They told me I can leave my car their and get a shuttle home and they will repair it the next day he claimed that the labor to fix it will be $260.
00 plus however much the part would cost plus taxes and fees.
This would be about a $300.00 repair. I declined and called my insurance provider to have my car towed to my home. When my Tow Truck Driver arrived he got my information and moved my car over into the gas station parking lot. He asked me what was the issue to document it. I told if he looked under the hood to verify and then he SHOWED ME THE ISSSUE. Your mechanics unwired what my personal mechanic had wired together just to get me to pay them for a service that would only cost me $30 to get fixed. It is one thing when there is a true issue with a car and the price is fair to what needs to be fixed, but to take advantage of a person who seem to come off as naïve or gullible is wrong and something needs to be done about it. If something is altered on a vehicle it is not you alls mechanics position to move or unwire anything that does not have something to do with the services that is being required. I came for ONLY an oil change which is on the opposite side of my car. There was no reason for them to go and search for a problem just to get money from me.
The part that is missing is a Shift linkage brushing that piece only cost me $14.42 at Walmart and I was able to replace it myself by hand right above my car. No strenuous work, I didn’t have to jack the car up, my hands didn’t even get dirty, and then I rewired it as well. With that being said the services I received from this location was extremely unethical and I will take this as far as needed if you all cannot resolve the issues. Men taking advantage of women of all ages is complete unacceptable. 13215 Briar Forest DR. Houston, Texas. 77077 713-636-5301 13215 Briar Forest DR. Houston, Texas. 77077 713-636-5301 13215 Briar Forest DR. Houston, Texas. 77077 713-636-5301
I had my car towed to thier shop since it was close and they assured me that they had foreign car repair experience as i own a 2002 audi. There was an overheating issue they claim to have diagnosed( found reason for overheating) and fixed by replacing coolant bypass hose, coolant flush, and oil change. They called me @ work and told me the car was running like brand new but they just happened to notice my brakes and rotors needed to be replaced even though they have nothing to do with overheating. I had noticed that myself previously so i said yes go ahead and replace them as long as the overheating issue was resolved. Once again they assured me the car was running fine.
So the next day my wife picks up the car and notices the check engine light came on and shortly after that the temp. guage went up almost to the red but then rite back down to normal. She was almost home so she parked and called driver auto repair back and told them. They did agree to have the car towed back to the shop to do another diagnosis. They call me back at work and tell me the check engine light is due to multiple missfires but they dont know why it was overheating still. They say its possible the thermostat was stuck but werent positive. I asked him what the cause of the missfires were, maybe thier connected to the overheating. He says not likely but they could replace the thermostat and see if that fixes the problem.
He says that will run me 200 some odd more dollars. By that time i didnt have that kind of money since they had just charged me $1800 for supposedly fixing the overheating issue and brakes and rotors. I asked him what we could work out since i obviously would not have okayed the new brakes and rotors had i known there was still an overheating issue. He simply says i can leave the car there until we can afford more repairs or we could try a line of credit. I say, well isnt this the reason i brought the car in for the first place? He replys that the thermostat and missfires have nothing to do with the overheating, that its a totally seperate issue. So i do some research and very quickly find out that yes indeed misfiring can very well cause overheating.
I call back and ask again where we go from here and he says they would have to do another diagnosis. Supposedly they tried but could not pinpoint the missfires and say they drove it for hours trying to get the temp gauge to fluxuate like it did on my wife previously but it never did. If thats thier definition of diagnosing an overheating issue than this shop needs to be shut down!! Needless to say i removed my vehicle from thier primisis. They did not even cosider a crack in the head gasket or a warped cylinder head which i later found out can cause misfiring and obviously overheating. Instead of driving the car and checking my brakes and rotors they should have been performing actual tests to diagnose the original problem that i initially brought the car in for.
Overcharged for a radiator fan connector according to another dealership. When talking to Bryan they might have only only added 5 quarts of oil instead of 6.
When talking to Chad he stated he was mailing me a refund and would receive it in 3 weeks.
I am a senior citizen and live on a very limited inciome.
On Tuesday 08/04/2015 I got a phone call from a representative at the Driver's Auto Repair in Cypress TX informing me that my vehicle is due for an auto inspection, he asked what time would I like to go there and my vehicle inspected. He gave me basically all kind of hours in the day were open, I chosed 4:00 PM. I serviced the same vehicle with them last year also for inspection sticker.
I went there and waited about 35 minutes, for all I know they said your car is done but SORRY it didn't PASS because of the film you have on your windows! I said that they passed it last year with no problem what so ever. He said oh we have a new inspector this year, he is not going to pass your vehicle until you remove your window film, it's too dark and it's mainly for the police they want to be able to see you inside????? I was like what?? What do you mean?
In the end they charged me the full amount of the inspection fees of $25.50 and they said you have 15 days to remove the film and bring your car back and we will issue the sticker. I asked him why should I pay if I'm not getting the sticker, why the technician didn't say at the start that the windows are too dark before anything else. He said "We don't do a Pre Inspection".
I would never trust those people again to work or do anything on my car even if they say for free.
Driver's Auto Repair Reviews
On 08/26/20 I took my 2003 Lincoln Navigator to Drivers Auto at about 3:15pm. Kevin the manager explained the issue was a coolant sensor and a misfire. Kevin suggested the truck needed a complete tune up of plugs and coils. I knew that the plugs were changed not even 3 weeks prior. I agreed to have the work done and gave consent around 3:40pm. I left at 3:50 and of course they had not started on the navigator while I was there. HERE COMES THE CRAZY PART! At 4:42 Kevin the manager called me and said that they would not do the work that day.
The parts store only had one driver because of the hurricane. They did not know if the parts would arrive and Drivers Auto was closing early to help everyone get home safe also because of the hurricane. Since my brother who drives the truck could not pay for the repairs to be done. And covid19 has everyone low on money, I decided not to have the work completed and to sell it as is. At 5:40pm I called Driver Auto @ 281-598-1654 twice with no answer. I also passed by since I was across the street at the HEB grocery store and I have to pass that way to go home. All of the bay doors were closed.
At 5:58pm I called the number on the invoice @ 281-201-1522. The answering service answered. I instructed the young lady to inform Drivers Auto that I am cancelling the work to be done and not to perform work on the navigator. I will pick it up the next morning. She assured me she sent the email to them. I asked her for a confirmation and she replied, they do not give confirmations. I asked could she send another email and to cc me in the email. She replied that she could not but she assured me that she sent the email and that it was date and time stamped.
She also told me they would call me in the morning. The next morning I called Drivers Auto at 8:58am the fellow who answered the phone told me they were working on it before he went to get Kevin for the call. Kevin got on the phone and told me they were finished with the work on the navigator. He told me that they came in earlier and did it (lol). I am sure the cameras would show otherwise. Regardless of when they came in either someone did not do their job and check the messages or they ignored the message just to do the work anyway.
When I came up there at 9:40am the truck was in the bay with the hood up and the guy was working on it. The guy at the counter could not find Kevin. I told him that someone is working on the car and to please have him to stop. I left to take my daughter to school when I arrived back at Drivers Auto at 10:15am the hood was still up, the guy was still working under the hood. As the guy at the counter went to go find Kevin the horn on the navigator started blowing. The horn only blows to reset the alarm when the battery is reconnected. Kevin came up front and this time he told me a different lie. Kevin told me that the tune up was completed right after I dropped it off that same day ( not to mention the truck engine had to be very hot because I drove it 25 minutes to Gulf Gate Lowes and 25 minutes back pulling a trailer) before bringing it to Drivers Auto.
Kevin said what I saw them doing that morning was the mechanic just checking the fluid levels. I asked Kevin who he needed to talk to and he told me he would talk to the owner and get back to me in about 30 mins. Kevin did not call back until 3:18pm in which he told me that supposedly the owner said the work was completed and I would have to pay for it. Kevin also told me that he did not get an email. I spoke with Brandy which is the supervisor for the answering service. Brandy pulled the email. She confirmed my call in to cancel the work. She confirmed the message was sent with time and date stamp. I have yet to speak to the owner.
I went to Driver's Auto to get the owners information and Kevin told me he could not give it out and all I could do was wait for his call, at the close of business I still have not received a call. However I did receive a very threatening text message from Kevin about my truck incurring storage fees at $100 a day for a few days and it being seized. The truck went in Wednesday the day of Hurricane Laura. I get a call Monday from a Regional Manager who says he didn’t contact me because of personal reasons. He says those reasons were more important than my car and I still would be charge storage fees at $100 a day. He tells they don’t have to listen to the messages because it just an answering service and after I agree to the work to be performed by law they don’t have to stop if I want to cancel.
He also tells me the truck will be seized in court and that it happens all the time. When I ask to speak to his boss, I am told that no one is higher than him. I expressed to him that he was being very rude and I am the customer so he should listen. I attempted to explain what the process of posted this experience over the internet, social media, review sites, getting Fox26 news and The Attorney General involved would do for their business. After hearing that he becomes enraged and our conversation becomes a shouting match until he hangs up the phone.
A few days later a manager from the Humble location I spoke with earlier to get the customer service contact number because Kevin Lomax would not give it to me, call me out of the blue which was kind of strange. She claimed she was just checking on the situation. She explain that the techs get paid by the jobs they do and since the work was done they had to be paid. I told her Kevin tried to pull a fast one, he should pay it. She asked how much I might be willing to pay. My reply to her was none. Because of all the dishonesty the only part I will pay for is the state inspection. She continued to tell me that her store didn’t leave earlier but I know for a fact that the Pearland location did because I passed by there on my way home from the grocery store after I spoke with the answering service.
I even went as for to tell Linda if I go in the Pearland location and they can show me the video of them going pick up the parts themselves, staying late and finishing the work and them coming in early, just checking the fluid levels all like the Regional Manager told me he already viewed on the cameras. I would apologize and pay for the full price of the repairs. Guess what….. Linda has never called back.
I am contacting you all today in regards to my Oil Change Services on Tuesday April 17, 2018 approximately 3:50 pm 13215 Briar Forest DR. Houston, Texas. 77077 713-636-5301 Last year my shift cable on my 2007 Chrysler Sebring was wired together, by my personal mechanic since that day I have never had a problem with switching gears. However, on Tuesday April 17, 2018 around 5:30 after my oil change was completed I walk to my car start it started my gps and proceeded to put my car in drive. My car did not move. I asked the Manager at this time to see what happened to my car because I cannot put the car in drive. He said he had to call one of his mechanics back to check it out. The guy says oh your shift cable is broken. I asked him to show me because at the time I had no idea what it was that he was referring to. Him as well as the manager said no. They told me I can leave my car their and get a shuttle home and they will repair it the next day he claimed that the labor to fix it will be $260.
00 plus however much the part would cost plus taxes and fees.
This would be about a $300.00 repair. I declined and called my insurance provider to have my car towed to my home. When my Tow Truck Driver arrived he got my information and moved my car over into the gas station parking lot. He asked me what was the issue to document it. I told if he looked under the hood to verify and then he SHOWED ME THE ISSSUE. Your mechanics unwired what my personal mechanic had wired together just to get me to pay them for a service that would only cost me $30 to get fixed. It is one thing when there is a true issue with a car and the price is fair to what needs to be fixed, but to take advantage of a person who seem to come off as naïve or gullible is wrong and something needs to be done about it. If something is altered on a vehicle it is not you alls mechanics position to move or unwire anything that does not have something to do with the services that is being required. I came for ONLY an oil change which is on the opposite side of my car. There was no reason for them to go and search for a problem just to get money from me.
The part that is missing is a Shift linkage brushing that piece only cost me $14.42 at Walmart and I was able to replace it myself by hand right above my car. No strenuous work, I didn’t have to jack the car up, my hands didn’t even get dirty, and then I rewired it as well. With that being said the services I received from this location was extremely unethical and I will take this as far as needed if you all cannot resolve the issues. Men taking advantage of women of all ages is complete unacceptable. 13215 Briar Forest DR. Houston, Texas. 77077 713-636-5301 13215 Briar Forest DR. Houston, Texas. 77077 713-636-5301 13215 Briar Forest DR. Houston, Texas. 77077 713-636-5301
I had my car towed to thier shop since it was close and they assured me that they had foreign car repair experience as i own a 2002 audi. There was an overheating issue they claim to have diagnosed( found reason for overheating) and fixed by replacing coolant bypass hose, coolant flush, and oil change. They called me @ work and told me the car was running like brand new but they just happened to notice my brakes and rotors needed to be replaced even though they have nothing to do with overheating. I had noticed that myself previously so i said yes go ahead and replace them as long as the overheating issue was resolved. Once again they assured me the car was running fine.
So the next day my wife picks up the car and notices the check engine light came on and shortly after that the temp. guage went up almost to the red but then rite back down to normal. She was almost home so she parked and called driver auto repair back and told them. They did agree to have the car towed back to the shop to do another diagnosis. They call me back at work and tell me the check engine light is due to multiple missfires but they dont know why it was overheating still. They say its possible the thermostat was stuck but werent positive. I asked him what the cause of the missfires were, maybe thier connected to the overheating. He says not likely but they could replace the thermostat and see if that fixes the problem.
He says that will run me 200 some odd more dollars. By that time i didnt have that kind of money since they had just charged me $1800 for supposedly fixing the overheating issue and brakes and rotors. I asked him what we could work out since i obviously would not have okayed the new brakes and rotors had i known there was still an overheating issue. He simply says i can leave the car there until we can afford more repairs or we could try a line of credit. I say, well isnt this the reason i brought the car in for the first place? He replys that the thermostat and missfires have nothing to do with the overheating, that its a totally seperate issue. So i do some research and very quickly find out that yes indeed misfiring can very well cause overheating.
I call back and ask again where we go from here and he says they would have to do another diagnosis. Supposedly they tried but could not pinpoint the missfires and say they drove it for hours trying to get the temp gauge to fluxuate like it did on my wife previously but it never did. If thats thier definition of diagnosing an overheating issue than this shop needs to be shut down!! Needless to say i removed my vehicle from thier primisis. They did not even cosider a crack in the head gasket or a warped cylinder head which i later found out can cause misfiring and obviously overheating. Instead of driving the car and checking my brakes and rotors they should have been performing actual tests to diagnose the original problem that i initially brought the car in for.
Overcharged for a radiator fan connector according to another dealership. When talking to Bryan they might have only only added 5 quarts of oil instead of 6.
When talking to Chad he stated he was mailing me a refund and would receive it in 3 weeks.
I am a senior citizen and live on a very limited inciome.
On Tuesday 08/04/2015 I got a phone call from a representative at the Driver's Auto Repair in Cypress TX informing me that my vehicle is due for an auto inspection, he asked what time would I like to go there and my vehicle inspected. He gave me basically all kind of hours in the day were open, I chosed 4:00 PM. I serviced the same vehicle with them last year also for inspection sticker.
I went there and waited about 35 minutes, for all I know they said your car is done but SORRY it didn't PASS because of the film you have on your windows! I said that they passed it last year with no problem what so ever. He said oh we have a new inspector this year, he is not going to pass your vehicle until you remove your window film, it's too dark and it's mainly for the police they want to be able to see you inside????? I was like what?? What do you mean?
In the end they charged me the full amount of the inspection fees of $25.50 and they said you have 15 days to remove the film and bring your car back and we will issue the sticker. I asked him why should I pay if I'm not getting the sticker, why the technician didn't say at the start that the windows are too dark before anything else. He said "We don't do a Pre Inspection".
I would never trust those people again to work or do anything on my car even if they say for free.