Purchased a TGH 1051 tablet in April. After less than 6 months the battery no longer took a charge. Was advised by their customer service department to shop the unit to Double Power Technology for repairs and included the required $35 money order for labor costs. Was advised by customer service that the unit would be shipped back after 14 business days. After three weeks, I was advised by customer service that the unit was still in "processing" and to call back in a week. After several weeks of calling for an updated status, I was told that the unit was scheduled to be shipped in a couple days and to call back for the tracking number. After three more weeks of waiting for the tracking number, I was advised today that Double Power was still making a determination on the repair status. It has been over 7 weeks since they received the unit for repair, the USPS confirms the money order has been cashed, and now I'm being told we are back to square one in terms of the unit being repaired. The company has lied about it's expressed warranties, cashed my money order without performance, and shows no indication of doing so to this point, other than to have their third party customer service contractor continue to "escalate" the issue. This is nothing more than a scam.
It's August 26,2015 still no tablet I called today trying to get a update about my tablet and was told I had to call back in 2 business days to get an update on my tablet Please no buy any products from Walmart with Double Power products this company needs to be investigated by the Better Bureau.
The company Double Power Technology Inc. is a scam company with their products. I brought a 7.85 quad core tablet PC from Walmart in Febuary in 2015 upcoming arriving the screen was cracked I called the company which in the box is a 1 year warranty They stated that I had to pay $40 to repair it because under the warranty was not covered I payed the $40 on July 31st it's August 26, 2015 still haven't received my tablet I called Double Power company asking them where is my tablet that was suppose to receive within 14 business days. Their customer rep told me I then had to call back within 2 business days so they could locate my tablet I ask for to speak to a supervisor they then told me I had to call back in 2 hours to speak to a supervisor because he was on a call this is unheard of I then said to the rep who is the CEO of this company he said he was instructed not to give that information out. This company needs to be reported to the Better Business Bureau or needs to be investigated.
Double Power Technology, Inc. Reviews
Purchased a TGH 1051 tablet in April. After less than 6 months the battery no longer took a charge. Was advised by their customer service department to shop the unit to Double Power Technology for repairs and included the required $35 money order for labor costs. Was advised by customer service that the unit would be shipped back after 14 business days. After three weeks, I was advised by customer service that the unit was still in "processing" and to call back in a week. After several weeks of calling for an updated status, I was told that the unit was scheduled to be shipped in a couple days and to call back for the tracking number. After three more weeks of waiting for the tracking number, I was advised today that Double Power was still making a determination on the repair status. It has been over 7 weeks since they received the unit for repair, the USPS confirms the money order has been cashed, and now I'm being told we are back to square one in terms of the unit being repaired. The company has lied about it's expressed warranties, cashed my money order without performance, and shows no indication of doing so to this point, other than to have their third party customer service contractor continue to "escalate" the issue. This is nothing more than a scam.
It's August 26,2015 still no tablet I called today trying to get a update about my tablet and was told I had to call back in 2 business days to get an update on my tablet Please no buy any products from Walmart with Double Power products this company needs to be investigated by the Better Bureau.
The company Double Power Technology Inc. is a scam company with their products. I brought a 7.85 quad core tablet PC from Walmart in Febuary in 2015 upcoming arriving the screen was cracked I called the company which in the box is a 1 year warranty They stated that I had to pay $40 to repair it because under the warranty was not covered I payed the $40 on July 31st it's August 26, 2015 still haven't received my tablet I called Double Power company asking them where is my tablet that was suppose to receive within 14 business days. Their customer rep told me I then had to call back within 2 business days so they could locate my tablet I ask for to speak to a supervisor they then told me I had to call back in 2 hours to speak to a supervisor because he was on a call this is unheard of I then said to the rep who is the CEO of this company he said he was instructed not to give that information out. This company needs to be reported to the Better Business Bureau or needs to be investigated.