I purchased a certified used vehicle from Don McGill Toyota of Katy on 6/19/18. Everything went well until the finance person got involved. He added Apex (GPS tracking service), Blue Steel (paint, key, tire, etc.) coverage, and service contract charges that were not discussed and that I had expressed no interest in. None of the options were explained during the signing process and I was under the impression that I was signing off on what we had agreed to. When I setup my online account with the financing company, I noticed that the loan amount was $5,000 higher than what I thought I had agreed to sign. After further inspection, I found the added charges. I've contacted all third party service companies, as well as the dealership, and it appears that I can only cancel the service contract. Apex was listed as a dealer installed option and the Blue Steel warranty specifically states that you only have 10 days to cancel. This is a very deceptive practice and it's obvious that the dealership has no interest in the customer's best interest. I specifically purchased a certified vehicle with a built in warranty as I never purchase these types of services. Buyer beware!
Don McGill Toyota of Katy Reviews
I purchased a certified used vehicle from Don McGill Toyota of Katy on 6/19/18. Everything went well until the finance person got involved. He added Apex (GPS tracking service), Blue Steel (paint, key, tire, etc.) coverage, and service contract charges that were not discussed and that I had expressed no interest in. None of the options were explained during the signing process and I was under the impression that I was signing off on what we had agreed to. When I setup my online account with the financing company, I noticed that the loan amount was $5,000 higher than what I thought I had agreed to sign. After further inspection, I found the added charges. I've contacted all third party service companies, as well as the dealership, and it appears that I can only cancel the service contract. Apex was listed as a dealer installed option and the Blue Steel warranty specifically states that you only have 10 days to cancel. This is a very deceptive practice and it's obvious that the dealership has no interest in the customer's best interest. I specifically purchased a certified vehicle with a built in warranty as I never purchase these types of services. Buyer beware!