Don Baskin Truck Sales are very dishonest. Our charitable ministry needed a specific type of truck for a ministry retreat we are building and Baskin absolutely misrepresented the vehicle we were buying and sent us a piece of junk that has not been usable.
Every attempt to resolve the issue has been met with lies and obfuscation from Skip Baskin & company. How sad that they are comfortable with treating customers like this....
BUYERS BEWARE! DO NOT BUY ANYTHING OR DO BUSINESS WITH DON BASKIN TRUCK SALES as they are not trustworthy!
We worked with Lance in the Baskin sales department to purchase a 2004 Pete chassis that he told us ran great and was in very good overall condition. We agreed over the phone to a price of $20,000 for the Chassis which was $2,000 off their asking price of $22,000. Lance called our accounting to setup payment details and reneged on the agreed upon price, saying that they needed the asking price instead. We renegotiated and they said the best they could do was $21,500, which we agreed.
After traveling the 1500 mile roundtrip to pick up the chassis, our mechanics found multiple issues and the driver said that the chassis ran very poorly. Given that Lance (Baskin Sales) told us that the chassis was in great running condition and that they would stand behind it if there were any issues, we called them immediately (within a few days of purchase).
Lance said that he needed to get his boss involved, Chuck, to get an okay to have us return the unit to Baskin for refund or trade on another chassis. We drove the 750 miles to return the chassis to their yard and were told that there would be no refund but rather it would need to be taken back in an on trade basis only. Our mechanic who drove the unit back went through Baskin’s immense inventory and said that most of their chassis were junk and that the ones that were decent were either overpriced or sold. After two days of combing through their inventory, our mechanic ended up finding a Sterling chassis for $17,000 that Lance (Baskin Sales) agreed to sell plus refund the balance of the $21,500 that was paid for the Pete chassis. I’m not sure of the Baskin politics, but even though the new deal was agreed to by both parties, Chuck, Lance’s boss, stepped back in the picture and stopped the transaction, saying that there would be no refund of the balance that was already paid. Since we already had enough of the back and forth backroom dealings that have been taking place at Baskin we agreed to trade even up, the $17,000 Sterling for the $21,500 (POS) Pete. Chuck (Baskin Sales Manager, owners son or whatever his title) declined our offer and accused our drivers, both of whom have over 20 plus years of experience driving trucks (yes, we sent two drivers taking a day and a half to get there… we babied the truck), of driving the truck at high engine rpm’s causing irreparable damage to the chassis. He told us that he would only give us a trade in value of $9,000 of the $21,500 that we paid just a week or so ago. In other words, Chuck was asking us to pay $17,000 + $11,500 = $28,500 for a chassis that they had listed on their lot for $17,000. Sounds like scam to me! What would you have done!
I won’t go into detail regarding the conversation I had with Chuck, but most of the conversation didn’t make a lot of sense. It was obvious that he didn’t care what was said and agreed upon throughout this transaction or what his salesman had promised. With Chuck involved, unfortunately, this issue was not going to be resolved amicably or in a fair minded way… and it didn’t. We ended up bringing the same chassis home! Lessoned learned… BUYERS BEWARE! DO NOT BUY ANYTHING OR DO BUSINESS WITH DON BASKIN TRUCK SALES as they are not trustworthy!
Don Baskin Truck Sales, LLC. Reviews
Don Baskin Truck Sales are very dishonest. Our charitable ministry needed a specific type of truck for a ministry retreat we are building and Baskin absolutely misrepresented the vehicle we were buying and sent us a piece of junk that has not been usable.
Every attempt to resolve the issue has been met with lies and obfuscation from Skip Baskin & company. How sad that they are comfortable with treating customers like this....
BUYERS BEWARE! DO NOT BUY ANYTHING OR DO BUSINESS WITH DON BASKIN TRUCK SALES as they are not trustworthy!
We worked with Lance in the Baskin sales department to purchase a 2004 Pete chassis that he told us ran great and was in very good overall condition. We agreed over the phone to a price of $20,000 for the Chassis which was $2,000 off their asking price of $22,000. Lance called our accounting to setup payment details and reneged on the agreed upon price, saying that they needed the asking price instead. We renegotiated and they said the best they could do was $21,500, which we agreed.
After traveling the 1500 mile roundtrip to pick up the chassis, our mechanics found multiple issues and the driver said that the chassis ran very poorly. Given that Lance (Baskin Sales) told us that the chassis was in great running condition and that they would stand behind it if there were any issues, we called them immediately (within a few days of purchase).
Lance said that he needed to get his boss involved, Chuck, to get an okay to have us return the unit to Baskin for refund or trade on another chassis. We drove the 750 miles to return the chassis to their yard and were told that there would be no refund but rather it would need to be taken back in an on trade basis only. Our mechanic who drove the unit back went through Baskin’s immense inventory and said that most of their chassis were junk and that the ones that were decent were either overpriced or sold. After two days of combing through their inventory, our mechanic ended up finding a Sterling chassis for $17,000 that Lance (Baskin Sales) agreed to sell plus refund the balance of the $21,500 that was paid for the Pete chassis. I’m not sure of the Baskin politics, but even though the new deal was agreed to by both parties, Chuck, Lance’s boss, stepped back in the picture and stopped the transaction, saying that there would be no refund of the balance that was already paid. Since we already had enough of the back and forth backroom dealings that have been taking place at Baskin we agreed to trade even up, the $17,000 Sterling for the $21,500 (POS) Pete. Chuck (Baskin Sales Manager, owners son or whatever his title) declined our offer and accused our drivers, both of whom have over 20 plus years of experience driving trucks (yes, we sent two drivers taking a day and a half to get there… we babied the truck), of driving the truck at high engine rpm’s causing irreparable damage to the chassis. He told us that he would only give us a trade in value of $9,000 of the $21,500 that we paid just a week or so ago. In other words, Chuck was asking us to pay $17,000 + $11,500 = $28,500 for a chassis that they had listed on their lot for $17,000. Sounds like scam to me! What would you have done!
I won’t go into detail regarding the conversation I had with Chuck, but most of the conversation didn’t make a lot of sense. It was obvious that he didn’t care what was said and agreed upon throughout this transaction or what his salesman had promised. With Chuck involved, unfortunately, this issue was not going to be resolved amicably or in a fair minded way… and it didn’t. We ended up bringing the same chassis home! Lessoned learned… BUYERS BEWARE! DO NOT BUY ANYTHING OR DO BUSINESS WITH DON BASKIN TRUCK SALES as they are not trustworthy!