The following occurred on 8/11/2022 around 6:30 p.m. in Palmdale, CA at the 10th St. store location: I received an email stating that my online order was ready for in-store pickup. The email contains a bar code and a receipt number for in-store use. An employee by the name of Crystal refused to allow my spouse to make this PAID-FOR pickup because they were unable to reach their manager for assistance.
Upon learning that my spouse was refused the order and was told to come back the next day, I contacted the phone number provided for order support in the order confirmation email. A man who sounded half asleep answered their toll-free number WITHOUT stating his name or the fact that he worked for Dollar Tree (almost hung up because it sounded like I had reached a random person at home).
He further reinforced the impression that he was asleep by repeating the request for the order number, which I had to read back three times. When I explained that my spouse was at the store and was refused paid-for merchandise he immediately raised his voice in exasperation, and asked me what I expected him to do to help. (I'm thinking "Hey, isn't that YOUR job?")
At no point did the phone support agent offer me any options, so the phone call became a game of 20 questions:
First, I asked if anyone could contact the Store to walk the employee through the process that "Crystal" claimed not to be able to do to. (She had told my spouse that it would be like "stealing" if he left with the order even though it was paid for online and we had the supporting documents.) I was told by the Dollar Tree customer service that calling the store was not an option.
Second, I asked the agent — who never identified himself by name — whether or not the order could be replaced with a home-shipment on account of the fact that we live nearly an hour from the store (with gas prices above $5 per gallon going back TWICE for an already-paid-for order was asking too much in time and money.
Additionally, since it was almost the weekend, I was concerned that if we didn't turn around the very next day and pick it up, the order would be cancelled give the fact that this store has cancelled orders I have had shipped there before because they don't hold them more than about two or three days). The agent then said there was no way he could help with my ONLINE order even though the phone number I had called clearly states that it is for online order assistance.
Third, I explained that I was willing to go online and place a NEW order to replace the merchandise I was unable to pick up in store — I just needed a promo code to waive the shipping since that would have amounted to almost $25 for a $27 order (Dollar Tree will ship to store for free but for home delivery the rates are obscene). He said he couldn't do that either.
Fourth, I asked if I could have the District Manager phone number so I could at least report that the employees were not properly trained and therefore turning away customers whose orders had arrived for in-store pickup. He said he could not do that either.
Fifth, I asked if ANYONE was willing to help and he stated he would make a report.
Before I could ask him if there was a case number or if anyone would call me to follow up, he asked me if I wanted the phone number. I replied that I had only asked for one phone number, and he had already told me he couldn't give it to me — so which number was he offering now?
He refused to answer the question and instead repeated "So are you going to take the number or not?" I told him his tone was unprofessional and that he NEEDED TO ANSWER MY QUESTION SO THAT I WOULD UNDERSTAND WHO I WAS CALLING. Again, he repeated the same "Are you going to take the number or not?"
I take the mystery number, and after telling him I feel sorry for the fact that he wastes his time working for an employer that does not empower him to help, I hang up. When I get off the phone, I Google the number and realize it's bogus. The only number that comes up is the number for the Dollar Tree online order help line I had just called.
What I had called is 1-877-530-8733. This jerk stuck a 977 area code in front of the same number and used his position WORKING FOR DOLLAR TREE to screw wiith a customer. God only knows who I would have been talking to if I didn't catch the fact that he was screwing with me?
I decided that since I did not have any luck calling Dollar Tree's toll-free customer service line, I would call the store. That is when I learned that Crystal needed to reach her manager, Jessica, but claimed she was unable to do so.
I tried the sympathetic approach by telling her I used to work in retail and that when my manager was unavailable, I sometimes found it helpful to reach out to other stores/managers for help. She claimed my solution wouldn't have worked because she needed a "code". I explained that there IS a code on the email pickup notice.
Just in case the bar code doesn't scan, I pointed out that in a section labeled "STORE USE" it also contains the receipt number to manually enter. However, Crystal insisted this wasn't the code she needed. She explained she had only been "a manager for two weeks" and that when she couldn't reach the store manager, she called her Dad who manages another store and he couldn't help either because each store has a different "code".
By now I'm confused because the only other "code" I can think of is the employee ID number, which allows a cash register to track who is ringing up a transaction — but apparently it wasn't that either otherwise she would have been locked out of even doing in-store purchase checkouts.
Crystal tells me the same thing she told my spouse: The only way to fix it was to call and talk to the manager the next day. (After our trouble, why the heck wouldn't she ask her manager to call us?) She didn't care that my spouse was up since 4 a.m. and had stopped in after work — before dinner — to pick up the order after a 2-hour commute back into the AV area. And she was impervious to my complaint that returning to the store would require an hour round-trip drive due to the fact that we don't live in Palmdale.
STILL she did not apologize. In fact she said there had been OTHER in-store pickups that ended the same way — customers being told to come back on a different day. (What makes this unacceptable is that online orders are not held in store for pickup beyond 2-3 days. Asking a customer to come back means risking that the order will be cancelled for failure to pick up on time.)
The next day comes and I forget to do as she instructed — call and talk to her boss before her boss goes home for the day. My spouse gets off the freeway after work (Friday) and calls to ask me if I want to try to pick up the order. I suggest he call and find out if they've figured out how to ring it up in the cash register before driving all the way over since neither of us had talked to Jessica.
He reaches Crystal who AGAIN says she doesn't have the ability to check the order out. (So apparently even though she came into work the very next day, she left it solely up to us to talk to her boss about how to pick up our order — as opposed to asking her boss to give her the "code" (or training) so that it wouldn't happen again!
Finally my spouse has had enough. He asks Crystal if he is going to have to call the cops because she's keeping him from taking merchandise he's already paid for — and hadn't offered a refund, either.
The fact that 24 hours after turning away more than one customer over this same issue that Crystal still didn't know how to input an in-store pickup into the cash register was not and never should have been a customer problem.
This was NOT a situation were we, as the customer, failed to show up with proof that the order belonged to us. We followed the pickup instructions. On top of that, Dollar Tree doesn't allow customer returns anyway so why the heck did we need a cash register receipt when we already had our online checkout receipt?
If not hassling the customer was the point, an EASY solution would have been for Crystal to have taken my spouse's receipt number down, name and order number on a piece of paper, given him the order on 8/11 when the first pickup attempt was made and THEN, the next day, ask her boss to manually enter the pickup information in the computer. We wouldn't have been there for the cash register print-out — but the inventory system would have been updated to reflect that the pickup occurred — NO NEED FOR US TO BE THERE.
Upon hearing that my spouse was threatening to make a police report, Crystal suddenly found a way to get ahold of her boss. My spouse was then "allowed" to pick up our order; however, there was NOTHING offered as a courtesy for the inconvenience of the entire situation.
While I understand the Dollar Tree is a low-end retail chain, that's really no excuse for treating customers like trash. I know they can and should do better because when I worked in minimum wage retail job, I was expected to do better: At one of the places I worked, we had 20-year-old IBM cash registers that used to go on the fritz on a fairly regular basis. Sometimes we had to run the customer transactions with the old carbon-copy credit card slider-device and make change without a working register.
It was NEVER the customer's problem when an employee/new hire got confused over how to ring a transaction or our equipment didn't work. If a customer complained about a blemish on a book or a wrinkle on a page, employees were empowered to knock as much as 15% off the price without management override.
The place I worked in college took customer service so seriously that we had a district manager who would arrive unannounced and casually walk past the store to see what the employees were up to. He would sit on a bench and blend in with mall customers to watch that we greeted every single customer who walked through the doors. Coming from that background to a point in time where even a call to the corporate help line results in nothing but rude stonewalling is saddening to say the least.
We live in an incredibly rude and selfish culture, and Dollar Tree apparently doesn't care enough to accept customer feedback. Because I have been stymied at every turn from passing this feedback to a district manager (or even corporate), I have no other choice but to leave this report.
First I would say that this is a store I have been shopping at for quite some time, without issues and without problems. This is a first, but this first was so objectionable as to justify my first report here.
The store wasn't terribly busy and I was buying all but a couple items with an EBT card using the food stamps program my state offers. Times are tough, people who never thought they would be on them have come to use this program and I am one of those.
Checkout went fine until the end, when the informed me that the EBT balance would not cover all of what my purchase required. I had been holding two cards (with my debit) for just this reason and so, was ready to pay cash for the balance the register would ask for, as this normally works for a split purchase, and this is where things went poorly.
The cashier allowed me to swipe the EBT card, informed me that the balance of my EBT Food Stamps were not sufficient and I would have to make good on the balance owed in some other way. She not only informed everyone in line and nearby with her loud tone that I was using an EBT card, but used a hard edged tone that suggested I might have been trying to get away with something.
Upon explaining that this would be no problem, three times, (as she didn't seem to understand the process of a split EBT purchase with cash items or a balance issue), she directed me to swipe my card for the balance not covered by Food Stamps. No Problem, as this is how it was supposed to work.
She watched me swipe it, then asked me to swipe it AGAIN to cover the other part. Other part? This was paying the other part......
This was the first time I learned that my initial swipe of the EBT card was not valid, she had cancelled it, and she had failed to tell me that fact before directing me to swipe my other card. This caused a serious issue for lack of communication...and had just forced me to charge the whole purchase on a cash card which wasn't available for that purpose.
A manager came over and I thought it might solve something, until she also took a more confrontational tone than her cashier, right from the start, and got worse with it when a customer behind me suggested they owed me an apology for shoddy treatment and the miscommunication costing me what it did.
After I completed the transaction and went to leave, the manager informed me that "my kind" were not needed at her store and that I need not return.
Unfortunately, I am left upset, confused and frankly put off from dealing with any of their store locations or the Dollar Tree locations after this. Deals is in process of being absorbed by Dollar Tree, as employees there have said for weeks now, so it seems a mix of the two right now.
If this is their level of customer service, and they feel humiliating and seriously inconveincing a customer is the customer's fault, I would at least warn anyone using EBT of the experience I had at this location. Respect for their custoimer and a desire to do right by them seems entirely lacking and to a profound degree in this instance.
It may not be characteristic of my experiences at this store, but it was a store manager who reaffirmed the mistreatment from a cashier, and followed another cutomer's suggestion of apology with even more fierce and hostile attitude all around.
This is a store which deserves neither the money, time or tolerance, if this is to be their new way of doing business as they transition to a new brand and sign on their door.
On May 14, 2017 I walked In to a Local Dollar Tree and Bought a Rawhide bone for my Service Dog. I had forgot to get him one earlier In the Day as I was Busy. I have a Well Trained Service Dog Because, I am A Service Connected Disabled Veteran. Right off Hand I did Not Know that This Raw Hide Bone was made In China. Made By WareHouse China Ltd. If I would have knew I would of Never bought it.
As soon as we got home I unwrapped the Rawhide and gave It to my Service Dog. He took two or three Bites. Right away He got really sick vomiting , and having Bwol Movments Uncontrolably. He also, Has Seizers and was Lathergic for 4 Days and Al Most died. & Months latter he Is still having Affects from this. He no longer listens to commands well. Hes like a Hyper Dog with ADHD. This Raw Hide Bone Ruined Him, Ruined me at the same time.
My Service Dog IS My Best Friend, My Child Per say.. What Dollar Tree and GreenBrier International have done Is In Humain and Uncalled for.
Dollar Tree Never took Responcability for anything. No emails, Calls, Letters, Settlement offer NOTHING!
These RawHide Bones are Made By wareHouse China Ltd., China. They then Enter the United States Via GreenBrier International ( Which IS Part of Dollar Tree). Then they are Sold At Dollar Tree and On Line.
Dollar Tree and GreenBrier International Have Out Smarted the FDA!! RawHide Is Considered or Classified as a Toy for Entry to the United States. So, the FDA Does Not have to Inspect, ect..
These Raw Hide Bones are POISON!!! DO NOT BUY ANY PET FOOD, PET TREATS, OR PET TOYS THAT COME FROM DOLLAR TREE AND OR ARE DISTRIBUTED BY GREENBRIER INTERNATIONAL!!!! YOU HAVE BEEN WARNED!!!!!
After this Incodent took place I contacted Dollar Tree. A Lady sent me a Email with contact Info to WareHouse Chine Ltd, China. Owners Name, ect... The Owner of this Company wanted me to send the RawHide Back to China for Testing. I thought to my self Seriously!! I told Him NO!! As The Above Name Companies Put everything on The China Company.. But, any way.. I found 3 credable testing labs that were willing to test parts of the rawhide. The cost was roughly $3,000... The owner of warehouse china refused to pay for testing. He refused Because, He knew and knows that the rawhide is either poisoned or tainted....
Now we are December 2017. This happened In May 2017. After telling Dollar Tree Via FaceBook Messanger That I would be taking them to Federal Court, and After reporting them to every Federal angancy Possible. Dollar Tree Blocked ME From there Face Book.. Thats Because, They Know the Truth and That Im Right In this Matter and aparently the truth hurts!!!! I sent them Nice messages Talked like i am Now. I only stated noumerous times I was taking them to Federal Court. Blocking me on FB How Childish IS That!!! worst word I said was a*s, and d**n, Pissed Off, mad, Angry...
They as a Cpmpany have had No Compassion at all Nothing!! Basicly they dont give a Sh*t!!
I promised The Aboved Named Mentioned That I am GOING NO WARE!!!, I'M FIGHTING THIS TILL THE END!!! < I WILL NOT AND THATS NOT GIVE UP OR QUIT!!! I WONT EVER QUIT FIGHTING FOR WHAT YOU DID TOO MY SERVICE DOG!!!!!, AND TO ME!!!!!
Lieable Parties are : Dollar Tree, GreenBrier International, Warehouse China Ltd. China..
DOLLAR TREE AND GREENBRIER INTERNATIONAL, I WILL MAKE SURE YOU COMPINSATE ME FOR THIS ISSUE. SHOULD BE A CRIME OF ANIMAL CRULTY!! AS I WILL GO NOWARE. I WILL NEVER GIVE UP, AND I'M TAKING YOU LAME ASSES TO FEDERAL COURT AND I AM GOING TO SUE YOU FOR MORE THEN WHAT IM ASKING ALOT MORE!!!
I have proof, pictures, Video, whittnesse, , Vet Records, AND THE BIGGEST THING I HAVE IS THE RAW HIDE BONE SEALED WAITTING FOR TESTING !!
LIKE I STATED ABOVE: DO NOT AND THATS DO NOT BUY ANY PET PRODUCT , OR PET TOY FROM THE ABOVE MENTIONED!! YOU DONT EVER WANT TO GO WHAT WE WENT THROUGH!!
IN WRITTING THIS I AM USING MY 1ST AMENDMENT RIGHTS: ANYTHING THAT IS 100% THE TRUTH LIKE THIS INCODENT IS NOT SLANDER OR DEFERMATION!!
PLEASE, dont mind the spelling errors as im A Disabled Veteran.. Thank U for reading.. please Share if you can...
While shopping with my children at Dollar tree off paradise Rd NW 87114, the night manager approached me and said " every time you come to the store we find used food item containers in the trash in the bathroom" then procceded to say " I think your stealing from us!" She then snatched a product from my hand in front of employees and consumers standing at the checkout line. I asked the manager " why would I steal ? Im at the checkout line and did you check your cameras before embarrising me and my children" My children and I did not use the resroom facility becuase it is unkept and dirty in there with feces often all over the toilet or floor. she responded "My employees say your stealing, you and your children" I asked politely "please lower your vioce your scaring my children, I told her please search my jacket and clothing if you would like to" She rolled her eyes at me and stated" We dont like your kind in our store!" my youngest son started crying saying dad we never steal. Ignoring her loud tone and racial inuendo, I asked my kids to take their jackets off and let her check them. She looked at the jackets and said" you probally ate it already looking at my son as she talked ( my son is 5 years old and his sister is 7) I became very angry at that point and told her I dont want to buy merchandise at this location anymore" she walked quickly to the bathroom but before that she said " stay right here if I find anything in the bathroom garbage i'm calling the police" we waited at the counter. When she returned I asked her did you find anything ma'aam... she replied "no" the other customers in line got very angry at the manager and at least three to four customers left the store that were waiting in line. The manager said to me "Don't ever come back here again with your little thieves' we left the store my children crying and went to shop at another location.
It is my opinion that Dollar Tree Stores deliberately hires store managers for their rudeness towards customers. Dollar Tree Stores are Lean and Mean. It is very difficult to reach anyone in their customer service toll free number. They often fail to return phone calls, despite leaving messages.
We have shopped at Dollar Tree Stores, in several parts of the USA, and the experiences have been good. However, there is something very wrong in Dollar Tree Store # 2490 in Augusta, Maine. So far, we have had 2 bad experiences in that store.
The first one was regarding the fact that my husband handed the clerk a $20 bill for a $3 purchase. The clerk put the bill in her drawer, without looking closely at it. She thought it was a $5 bill, and failed to give him the correct change.
The manager refused to believe us. The police were called. It took alot of effort to get the matter resolved with the District Manager in charge.
We thought the bad experiences were behind us, but we thought wrong.
Back in late July, 2017, I bought a number of items from their Arts and Crafts section. Among them, was a white bird on a clip. In mid-August, I went to take the bird out of the package, and the clip broke off. I did call the store and spoke to the assistant Manager - Kristen. I told her I could not find the receipt. She was very nice and told me to bring it back for exchange. I told her, I did not know when I would be able to come back to the store.
On September 8th, I called the store and spoke to Kristen. I told her, that I would be in their area that day and she said it was okay to return it. She told me to see her.
We arrrived at the store about 2:00 PM that day. We walked in store # 2490. I asked a clerk to bring Kristen to the front. Instead of Kristen, a man, named Roger - whose tag said Store Manager - came to us. I asked for Kristen, and told him that she said it was okay to exchange this defective item.
TO OUR SHOCK, this Roger yelled out, THIS IS A CHRISTMAS ITEM. I AM NOT TAKING IT BACK. I said that we got it from Arts and Crafts Section, in late July. Again, he said it was a Christmas item, and he was not taking it back.
I asked him to let us speak to Kristen. He refused to do so. I told him that we spend good money in this store. He replied. I DON'T CARE. Again I asked to speak to Kristen. He replied, GET OUT OF MY STORE! I told him not to speak to us like that.
(The scene caused the customers, who were checking out to stare at him and us. I guess this Roger does not care anything about customer service)
Roger raised his hand to us and again told us JUST GET OUT OF MY STORE.
We left. We tried callings customer service, but they don't seem to care. I did speak to the Regional Manager about this, but have not heard back from her.
I feel that Dollar Tree Management deliberately hires Managers who are just as Lean and Mean as they are.
Their survey, at the bottom of each receipt is not worth the paper it is printed on. They act like they truly care about customer satisfaction, but our experience tells us that they actually care more about $1 then pleasing the customer.
I have read other reports about Dollar Tree Stores, on this site, and most of them seem to be about Bad Managers.
So, dear readers, that Manager and Dollar Tree would rather lose a valued customer over a $ 1 item.
I have found one gets much better customer service from Wal-Mart, Home Depot and MacDonalds, than Dollar Tree.
If the Regional Manager fails to help us here, we will NEVER shop at another Dollar Tree Again.
My advise to all readers is - If you Want Good Customer Service - shop at Wal-Mart.
Do not work here ever! This place is a bottomless pit of evil! The management will make sure you bend a knee to them or else. I worked for this company and many things happened like; racism, sexism, sexual assault, slave labor, threats, verbal abuse, one big OSHA violation waiting to happen, you name it. Annite in particular at the Imperial and Idaho location in La Habra is a Perfect example, she was especially evil and cruel, she will play games with you for fun, and think your weak because you won’t play along, just looking for reasons to make herself feel big when in reality she is pathetic. This place is horrible because not only of the horrible work environment but the fact this is a company who gets their merchandise from china, you know those people who work in sweat shops for nothing? It’s a very anti-American company! As for HR? What HR? They have a few people handing all their stores across the country! And they don’t give a **** about you! This company has been sued so many time it’s ridiculous! If you shop here you should be ashamed of yourself, if you work here you’re a massive fool or a desperate person who needs to wake up before it’s too late!
BEWARE!!! MACHINE PARTS metal and plastic were in a sealed jar of peanuts I purchased from Dollar Tree store. I almost died choking on a decent sized machine part that I didn't see before it was too late. I layed on the floor gasping for air. My mom just happened to come in and find me on the floor,she was able to get the piece unstuck and saved my life. I have open nerves from first biting down on the machine part. When dollar tree was contacted they apologized and had their attorneys contact me. They tried telling me they aren't responsible once it's 10ft out their door! That response should take away their privilege to sell food and someone in their company should be in prison for this! The food product has metal and plastic machine parts that are potentially lethal if consumed. I crunched on a few handfuls and thought it could've just been stale peanut pieces the the loud crunch of my teeth breaking off in my mouth.
Trying to spit it out and the part slid down getting stuck in my throat. If the machine part didn't have a hole in it to get a little air through I would've died on my floor. I'm very lucky to be alive right now! It's been months with open dentistry and have a serious stomach pain that I don't have the funds to get myself checked out to make sure I don't need surgery to remove plastic and metal from my stomach that didn't pass through. I'm in pain every day and the way this company has acted is criminal. They have been abusive and the other company involved"ConAgra Foods" attempted to separate the canister and the machine part from me! Obvious evidence tampering!!! I've given them months to make things right and now it's beyond that. I want everyone to know what happend! I have the receipt from Dollar Tree,Original packaging,machine part that almost killed me with part numbers and machine maker on it.
I bought 4 boxes of bags labeled "large Heavy duty trash bags" which each box contains 8 30 gallon capacity bags, but once one put any amount of trash in them the capacity is virtually ZERO because the bag has virtually ZERO tensile strength, which causes the trash in the bag to PLUNGE throught the bottom. I wasn't putting bricks in them just perhaps 20 average wiight newspapers, and or other household trash.
Also, the bags hve drawstings attacjed to them but they only serve for show purposes as the drawstring STRIPS from the bag when you pull on it, effectively negating the putrpose of the drawstring for tying the bag. In my opinion, the bags are SO FLIMSY they wouldn't hold the HOT AIR of the bloviated claims of the Chinese rip-off artists who pay slave wages to the people who make the bags!
The bags are a rip-off even at a dollar a box, maybe they're worth a dime per box, if anything!I tried to call the store to complain and ask their store hours, but they let the phones ring off the hook so I was forced to use the crappy abgs as I do not have a car, and need to walk at least a half mile to get to the Revere, Mass store or take a bus and pay more than the 4 boxes cost.
While I realize this is a dollar store, there SHOULD be truth in the product description which should be cheap trash bags for VERY light weight, high volume trash like feathers or tissue paper. The company has a website that has a "contact us' part but when you click on it, it goes to a data loop bringing you back to the very same page and there is absolutely NO MECHANISM in effect where a customer could e-mail, or fax or talk to anyone at corporate headquarters.
I purchase nine items at Dollar Tree located 87th & Stony Island totaled $9.81 with tax, received change $10.19. When the cashier gave me my change, I folded it in my purse. I noticed when I got home the $10.00 she gave me was phony bill, I called the manager about the matter she said she sorry it happened, and I can't get my money back. I tried calling customer service no response. Please check your money when shopping at this store, they don't use the pen to check counterfeit money.
Dollar Tree, Inc. Reviews
The following occurred on 8/11/2022 around 6:30 p.m. in Palmdale, CA at the 10th St. store location: I received an email stating that my online order was ready for in-store pickup. The email contains a bar code and a receipt number for in-store use. An employee by the name of Crystal refused to allow my spouse to make this PAID-FOR pickup because they were unable to reach their manager for assistance.
Upon learning that my spouse was refused the order and was told to come back the next day, I contacted the phone number provided for order support in the order confirmation email. A man who sounded half asleep answered their toll-free number WITHOUT stating his name or the fact that he worked for Dollar Tree (almost hung up because it sounded like I had reached a random person at home).
He further reinforced the impression that he was asleep by repeating the request for the order number, which I had to read back three times. When I explained that my spouse was at the store and was refused paid-for merchandise he immediately raised his voice in exasperation, and asked me what I expected him to do to help. (I'm thinking "Hey, isn't that YOUR job?")
At no point did the phone support agent offer me any options, so the phone call became a game of 20 questions:
First, I asked if anyone could contact the Store to walk the employee through the process that "Crystal" claimed not to be able to do to. (She had told my spouse that it would be like "stealing" if he left with the order even though it was paid for online and we had the supporting documents.) I was told by the Dollar Tree customer service that calling the store was not an option.
Second, I asked the agent — who never identified himself by name — whether or not the order could be replaced with a home-shipment on account of the fact that we live nearly an hour from the store (with gas prices above $5 per gallon going back TWICE for an already-paid-for order was asking too much in time and money.
Additionally, since it was almost the weekend, I was concerned that if we didn't turn around the very next day and pick it up, the order would be cancelled give the fact that this store has cancelled orders I have had shipped there before because they don't hold them more than about two or three days). The agent then said there was no way he could help with my ONLINE order even though the phone number I had called clearly states that it is for online order assistance.
Third, I explained that I was willing to go online and place a NEW order to replace the merchandise I was unable to pick up in store — I just needed a promo code to waive the shipping since that would have amounted to almost $25 for a $27 order (Dollar Tree will ship to store for free but for home delivery the rates are obscene). He said he couldn't do that either.
Fourth, I asked if I could have the District Manager phone number so I could at least report that the employees were not properly trained and therefore turning away customers whose orders had arrived for in-store pickup. He said he could not do that either.
Fifth, I asked if ANYONE was willing to help and he stated he would make a report.
Before I could ask him if there was a case number or if anyone would call me to follow up, he asked me if I wanted the phone number. I replied that I had only asked for one phone number, and he had already told me he couldn't give it to me — so which number was he offering now?
He refused to answer the question and instead repeated "So are you going to take the number or not?" I told him his tone was unprofessional and that he NEEDED TO ANSWER MY QUESTION SO THAT I WOULD UNDERSTAND WHO I WAS CALLING. Again, he repeated the same "Are you going to take the number or not?"
I take the mystery number, and after telling him I feel sorry for the fact that he wastes his time working for an employer that does not empower him to help, I hang up. When I get off the phone, I Google the number and realize it's bogus. The only number that comes up is the number for the Dollar Tree online order help line I had just called.
What I had called is 1-877-530-8733. This jerk stuck a 977 area code in front of the same number and used his position WORKING FOR DOLLAR TREE to screw wiith a customer. God only knows who I would have been talking to if I didn't catch the fact that he was screwing with me?
I decided that since I did not have any luck calling Dollar Tree's toll-free customer service line, I would call the store. That is when I learned that Crystal needed to reach her manager, Jessica, but claimed she was unable to do so.
I tried the sympathetic approach by telling her I used to work in retail and that when my manager was unavailable, I sometimes found it helpful to reach out to other stores/managers for help. She claimed my solution wouldn't have worked because she needed a "code". I explained that there IS a code on the email pickup notice.
Just in case the bar code doesn't scan, I pointed out that in a section labeled "STORE USE" it also contains the receipt number to manually enter. However, Crystal insisted this wasn't the code she needed. She explained she had only been "a manager for two weeks" and that when she couldn't reach the store manager, she called her Dad who manages another store and he couldn't help either because each store has a different "code".
By now I'm confused because the only other "code" I can think of is the employee ID number, which allows a cash register to track who is ringing up a transaction — but apparently it wasn't that either otherwise she would have been locked out of even doing in-store purchase checkouts.
Crystal tells me the same thing she told my spouse: The only way to fix it was to call and talk to the manager the next day. (After our trouble, why the heck wouldn't she ask her manager to call us?) She didn't care that my spouse was up since 4 a.m. and had stopped in after work — before dinner — to pick up the order after a 2-hour commute back into the AV area. And she was impervious to my complaint that returning to the store would require an hour round-trip drive due to the fact that we don't live in Palmdale.
STILL she did not apologize. In fact she said there had been OTHER in-store pickups that ended the same way — customers being told to come back on a different day. (What makes this unacceptable is that online orders are not held in store for pickup beyond 2-3 days. Asking a customer to come back means risking that the order will be cancelled for failure to pick up on time.)
The next day comes and I forget to do as she instructed — call and talk to her boss before her boss goes home for the day. My spouse gets off the freeway after work (Friday) and calls to ask me if I want to try to pick up the order. I suggest he call and find out if they've figured out how to ring it up in the cash register before driving all the way over since neither of us had talked to Jessica.
He reaches Crystal who AGAIN says she doesn't have the ability to check the order out. (So apparently even though she came into work the very next day, she left it solely up to us to talk to her boss about how to pick up our order — as opposed to asking her boss to give her the "code" (or training) so that it wouldn't happen again!
Finally my spouse has had enough. He asks Crystal if he is going to have to call the cops because she's keeping him from taking merchandise he's already paid for — and hadn't offered a refund, either.
The fact that 24 hours after turning away more than one customer over this same issue that Crystal still didn't know how to input an in-store pickup into the cash register was not and never should have been a customer problem.
This was NOT a situation were we, as the customer, failed to show up with proof that the order belonged to us. We followed the pickup instructions. On top of that, Dollar Tree doesn't allow customer returns anyway so why the heck did we need a cash register receipt when we already had our online checkout receipt?
If not hassling the customer was the point, an EASY solution would have been for Crystal to have taken my spouse's receipt number down, name and order number on a piece of paper, given him the order on 8/11 when the first pickup attempt was made and THEN, the next day, ask her boss to manually enter the pickup information in the computer. We wouldn't have been there for the cash register print-out — but the inventory system would have been updated to reflect that the pickup occurred — NO NEED FOR US TO BE THERE.
Upon hearing that my spouse was threatening to make a police report, Crystal suddenly found a way to get ahold of her boss. My spouse was then "allowed" to pick up our order; however, there was NOTHING offered as a courtesy for the inconvenience of the entire situation.
While I understand the Dollar Tree is a low-end retail chain, that's really no excuse for treating customers like trash. I know they can and should do better because when I worked in minimum wage retail job, I was expected to do better: At one of the places I worked, we had 20-year-old IBM cash registers that used to go on the fritz on a fairly regular basis. Sometimes we had to run the customer transactions with the old carbon-copy credit card slider-device and make change without a working register.
It was NEVER the customer's problem when an employee/new hire got confused over how to ring a transaction or our equipment didn't work. If a customer complained about a blemish on a book or a wrinkle on a page, employees were empowered to knock as much as 15% off the price without management override.
The place I worked in college took customer service so seriously that we had a district manager who would arrive unannounced and casually walk past the store to see what the employees were up to. He would sit on a bench and blend in with mall customers to watch that we greeted every single customer who walked through the doors. Coming from that background to a point in time where even a call to the corporate help line results in nothing but rude stonewalling is saddening to say the least.
We live in an incredibly rude and selfish culture, and Dollar Tree apparently doesn't care enough to accept customer feedback. Because I have been stymied at every turn from passing this feedback to a district manager (or even corporate), I have no other choice but to leave this report.
Dollartree.com 877-530-8733
Order #: ec288972343
Scam alert!
Unauthorized payment of 106.24 paid thru paypal.com dollartree.com order #: ec288972343
I authorized 55.00 not 106.24
The 51.24 was added on after i placed the order for 55.00
I call the company within 10 mins. I told them to cancel the entire order. She said ok she would bump it upstairs.
I was told s/h was 51.24 because these items were coming from 4 different warehouses. Not my problem.
I called back again within 15 mins. And was told the order
Could not cancelled. That i should read their tos.
This morning i received 3 emails saying the the order was canceled.
I do not believe them. So i am giving bow a headsup. I already contacted paypal, bbb, scamion.com and the ftc's bureau of consumer protection .
Subtotal: $55.00 shipping: $51.24 handling fee: $5.00 total: $106.24
First I would say that this is a store I have been shopping at for quite some time, without issues and without problems. This is a first, but this first was so objectionable as to justify my first report here.
The store wasn't terribly busy and I was buying all but a couple items with an EBT card using the food stamps program my state offers. Times are tough, people who never thought they would be on them have come to use this program and I am one of those.
Checkout went fine until the end, when the informed me that the EBT balance would not cover all of what my purchase required. I had been holding two cards (with my debit) for just this reason and so, was ready to pay cash for the balance the register would ask for, as this normally works for a split purchase, and this is where things went poorly.
The cashier allowed me to swipe the EBT card, informed me that the balance of my EBT Food Stamps were not sufficient and I would have to make good on the balance owed in some other way. She not only informed everyone in line and nearby with her loud tone that I was using an EBT card, but used a hard edged tone that suggested I might have been trying to get away with something.
Upon explaining that this would be no problem, three times, (as she didn't seem to understand the process of a split EBT purchase with cash items or a balance issue), she directed me to swipe my card for the balance not covered by Food Stamps. No Problem, as this is how it was supposed to work.
She watched me swipe it, then asked me to swipe it AGAIN to cover the other part. Other part? This was paying the other part......
This was the first time I learned that my initial swipe of the EBT card was not valid, she had cancelled it, and she had failed to tell me that fact before directing me to swipe my other card. This caused a serious issue for lack of communication...and had just forced me to charge the whole purchase on a cash card which wasn't available for that purpose.
A manager came over and I thought it might solve something, until she also took a more confrontational tone than her cashier, right from the start, and got worse with it when a customer behind me suggested they owed me an apology for shoddy treatment and the miscommunication costing me what it did.
After I completed the transaction and went to leave, the manager informed me that "my kind" were not needed at her store and that I need not return.
Unfortunately, I am left upset, confused and frankly put off from dealing with any of their store locations or the Dollar Tree locations after this. Deals is in process of being absorbed by Dollar Tree, as employees there have said for weeks now, so it seems a mix of the two right now.
If this is their level of customer service, and they feel humiliating and seriously inconveincing a customer is the customer's fault, I would at least warn anyone using EBT of the experience I had at this location. Respect for their custoimer and a desire to do right by them seems entirely lacking and to a profound degree in this instance.
It may not be characteristic of my experiences at this store, but it was a store manager who reaffirmed the mistreatment from a cashier, and followed another cutomer's suggestion of apology with even more fierce and hostile attitude all around.
This is a store which deserves neither the money, time or tolerance, if this is to be their new way of doing business as they transition to a new brand and sign on their door.
- A Very Disappointed Deals Customer
On May 14, 2017 I walked In to a Local Dollar Tree and Bought a Rawhide bone for my Service Dog. I had forgot to get him one earlier In the Day as I was Busy. I have a Well Trained Service Dog Because, I am A Service Connected Disabled Veteran. Right off Hand I did Not Know that This Raw Hide Bone was made In China. Made By WareHouse China Ltd. If I would have knew I would of Never bought it.
As soon as we got home I unwrapped the Rawhide and gave It to my Service Dog. He took two or three Bites. Right away He got really sick vomiting , and having Bwol Movments Uncontrolably. He also, Has Seizers and was Lathergic for 4 Days and Al Most died. & Months latter he Is still having Affects from this. He no longer listens to commands well. Hes like a Hyper Dog with ADHD. This Raw Hide Bone Ruined Him, Ruined me at the same time.
My Service Dog IS My Best Friend, My Child Per say.. What Dollar Tree and GreenBrier International have done Is In Humain and Uncalled for.
Dollar Tree Never took Responcability for anything. No emails, Calls, Letters, Settlement offer NOTHING!
These RawHide Bones are Made By wareHouse China Ltd., China. They then Enter the United States Via GreenBrier International ( Which IS Part of Dollar Tree). Then they are Sold At Dollar Tree and On Line.
Dollar Tree and GreenBrier International Have Out Smarted the FDA!! RawHide Is Considered or Classified as a Toy for Entry to the United States. So, the FDA Does Not have to Inspect, ect..
These Raw Hide Bones are POISON!!! DO NOT BUY ANY PET FOOD, PET TREATS, OR PET TOYS THAT COME FROM DOLLAR TREE AND OR ARE DISTRIBUTED BY GREENBRIER INTERNATIONAL!!!! YOU HAVE BEEN WARNED!!!!!
After this Incodent took place I contacted Dollar Tree. A Lady sent me a Email with contact Info to WareHouse Chine Ltd, China. Owners Name, ect... The Owner of this Company wanted me to send the RawHide Back to China for Testing. I thought to my self Seriously!! I told Him NO!! As The Above Name Companies Put everything on The China Company.. But, any way.. I found 3 credable testing labs that were willing to test parts of the rawhide. The cost was roughly $3,000... The owner of warehouse china refused to pay for testing. He refused Because, He knew and knows that the rawhide is either poisoned or tainted....
Now we are December 2017. This happened In May 2017. After telling Dollar Tree Via FaceBook Messanger That I would be taking them to Federal Court, and After reporting them to every Federal angancy Possible. Dollar Tree Blocked ME From there Face Book.. Thats Because, They Know the Truth and That Im Right In this Matter and aparently the truth hurts!!!! I sent them Nice messages Talked like i am Now. I only stated noumerous times I was taking them to Federal Court. Blocking me on FB How Childish IS That!!! worst word I said was a*s, and d**n, Pissed Off, mad, Angry...
They as a Cpmpany have had No Compassion at all Nothing!! Basicly they dont give a Sh*t!!
I promised The Aboved Named Mentioned That I am GOING NO WARE!!!, I'M FIGHTING THIS TILL THE END!!! < I WILL NOT AND THATS NOT GIVE UP OR QUIT!!! I WONT EVER QUIT FIGHTING FOR WHAT YOU DID TOO MY SERVICE DOG!!!!!, AND TO ME!!!!!
Lieable Parties are : Dollar Tree, GreenBrier International, Warehouse China Ltd. China..
DOLLAR TREE AND GREENBRIER INTERNATIONAL, I WILL MAKE SURE YOU COMPINSATE ME FOR THIS ISSUE. SHOULD BE A CRIME OF ANIMAL CRULTY!! AS I WILL GO NOWARE. I WILL NEVER GIVE UP, AND I'M TAKING YOU LAME ASSES TO FEDERAL COURT AND I AM GOING TO SUE YOU FOR MORE THEN WHAT IM ASKING ALOT MORE!!!
I have proof, pictures, Video, whittnesse, , Vet Records, AND THE BIGGEST THING I HAVE IS THE RAW HIDE BONE SEALED WAITTING FOR TESTING !!
LIKE I STATED ABOVE: DO NOT AND THATS DO NOT BUY ANY PET PRODUCT , OR PET TOY FROM THE ABOVE MENTIONED!! YOU DONT EVER WANT TO GO WHAT WE WENT THROUGH!!
IN WRITTING THIS I AM USING MY 1ST AMENDMENT RIGHTS: ANYTHING THAT IS 100% THE TRUTH LIKE THIS INCODENT IS NOT SLANDER OR DEFERMATION!!
PLEASE, dont mind the spelling errors as im A Disabled Veteran.. Thank U for reading.. please Share if you can...
Solar swinging snowman does not work
While shopping with my children at Dollar tree off paradise Rd NW 87114, the night manager approached me and said " every time you come to the store we find used food item containers in the trash in the bathroom" then procceded to say " I think your stealing from us!" She then snatched a product from my hand in front of employees and consumers standing at the checkout line. I asked the manager " why would I steal ? Im at the checkout line and did you check your cameras before embarrising me and my children" My children and I did not use the resroom facility becuase it is unkept and dirty in there with feces often all over the toilet or floor. she responded "My employees say your stealing, you and your children" I asked politely "please lower your vioce your scaring my children, I told her please search my jacket and clothing if you would like to" She rolled her eyes at me and stated" We dont like your kind in our store!" my youngest son started crying saying dad we never steal. Ignoring her loud tone and racial inuendo, I asked my kids to take their jackets off and let her check them. She looked at the jackets and said" you probally ate it already looking at my son as she talked ( my son is 5 years old and his sister is 7) I became very angry at that point and told her I dont want to buy merchandise at this location anymore" she walked quickly to the bathroom but before that she said " stay right here if I find anything in the bathroom garbage i'm calling the police" we waited at the counter. When she returned I asked her did you find anything ma'aam... she replied "no" the other customers in line got very angry at the manager and at least three to four customers left the store that were waiting in line. The manager said to me "Don't ever come back here again with your little thieves' we left the store my children crying and went to shop at another location.
It is my opinion that Dollar Tree Stores deliberately hires store managers for their rudeness towards customers. Dollar Tree Stores are Lean and Mean. It is very difficult to reach anyone in their customer service toll free number. They often fail to return phone calls, despite leaving messages.
We have shopped at Dollar Tree Stores, in several parts of the USA, and the experiences have been good. However, there is something very wrong in Dollar Tree Store # 2490 in Augusta, Maine. So far, we have had 2 bad experiences in that store.
The first one was regarding the fact that my husband handed the clerk a $20 bill for a $3 purchase. The clerk put the bill in her drawer, without looking closely at it. She thought it was a $5 bill, and failed to give him the correct change.
The manager refused to believe us. The police were called. It took alot of effort to get the matter resolved with the District Manager in charge.
We thought the bad experiences were behind us, but we thought wrong.
Back in late July, 2017, I bought a number of items from their Arts and Crafts section. Among them, was a white bird on a clip. In mid-August, I went to take the bird out of the package, and the clip broke off. I did call the store and spoke to the assistant Manager - Kristen. I told her I could not find the receipt. She was very nice and told me to bring it back for exchange. I told her, I did not know when I would be able to come back to the store.
On September 8th, I called the store and spoke to Kristen. I told her, that I would be in their area that day and she said it was okay to return it. She told me to see her.
We arrrived at the store about 2:00 PM that day. We walked in store # 2490. I asked a clerk to bring Kristen to the front. Instead of Kristen, a man, named Roger - whose tag said Store Manager - came to us. I asked for Kristen, and told him that she said it was okay to exchange this defective item.
TO OUR SHOCK, this Roger yelled out, THIS IS A CHRISTMAS ITEM. I AM NOT TAKING IT BACK. I said that we got it from Arts and Crafts Section, in late July. Again, he said it was a Christmas item, and he was not taking it back.
I asked him to let us speak to Kristen. He refused to do so. I told him that we spend good money in this store. He replied. I DON'T CARE. Again I asked to speak to Kristen. He replied, GET OUT OF MY STORE! I told him not to speak to us like that.
(The scene caused the customers, who were checking out to stare at him and us. I guess this Roger does not care anything about customer service)
Roger raised his hand to us and again told us JUST GET OUT OF MY STORE.
We left. We tried callings customer service, but they don't seem to care. I did speak to the Regional Manager about this, but have not heard back from her.
I feel that Dollar Tree Management deliberately hires Managers who are just as Lean and Mean as they are.
Their survey, at the bottom of each receipt is not worth the paper it is printed on. They act like they truly care about customer satisfaction, but our experience tells us that they actually care more about $1 then pleasing the customer.
I have read other reports about Dollar Tree Stores, on this site, and most of them seem to be about Bad Managers.
So, dear readers, that Manager and Dollar Tree would rather lose a valued customer over a $ 1 item.
I have found one gets much better customer service from Wal-Mart, Home Depot and MacDonalds, than Dollar Tree.
If the Regional Manager fails to help us here, we will NEVER shop at another Dollar Tree Again.
My advise to all readers is - If you Want Good Customer Service - shop at Wal-Mart.
Signed,
A Customer Scorned
Do not work here ever! This place is a bottomless pit of evil! The management will make sure you bend a knee to them or else. I worked for this company and many things happened like; racism, sexism, sexual assault, slave labor, threats, verbal abuse, one big OSHA violation waiting to happen, you name it. Annite in particular at the Imperial and Idaho location in La Habra is a Perfect example, she was especially evil and cruel, she will play games with you for fun, and think your weak because you won’t play along, just looking for reasons to make herself feel big when in reality she is pathetic. This place is horrible because not only of the horrible work environment but the fact this is a company who gets their merchandise from china, you know those people who work in sweat shops for nothing? It’s a very anti-American company! As for HR? What HR? They have a few people handing all their stores across the country! And they don’t give a **** about you! This company has been sued so many time it’s ridiculous! If you shop here you should be ashamed of yourself, if you work here you’re a massive fool or a desperate person who needs to wake up before it’s too late!
BEWARE!!! MACHINE PARTS metal and plastic were in a sealed jar of peanuts I purchased from Dollar Tree store. I almost died choking on a decent sized machine part that I didn't see before it was too late. I layed on the floor gasping for air. My mom just happened to come in and find me on the floor,she was able to get the piece unstuck and saved my life. I have open nerves from first biting down on the machine part. When dollar tree was contacted they apologized and had their attorneys contact me. They tried telling me they aren't responsible once it's 10ft out their door! That response should take away their privilege to sell food and someone in their company should be in prison for this! The food product has metal and plastic machine parts that are potentially lethal if consumed. I crunched on a few handfuls and thought it could've just been stale peanut pieces the the loud crunch of my teeth breaking off in my mouth.
Trying to spit it out and the part slid down getting stuck in my throat. If the machine part didn't have a hole in it to get a little air through I would've died on my floor. I'm very lucky to be alive right now! It's been months with open dentistry and have a serious stomach pain that I don't have the funds to get myself checked out to make sure I don't need surgery to remove plastic and metal from my stomach that didn't pass through. I'm in pain every day and the way this company has acted is criminal. They have been abusive and the other company involved"ConAgra Foods" attempted to separate the canister and the machine part from me! Obvious evidence tampering!!! I've given them months to make things right and now it's beyond that. I want everyone to know what happend! I have the receipt from Dollar Tree,Original packaging,machine part that almost killed me with part numbers and machine maker on it.
I bought 4 boxes of bags labeled "large Heavy duty trash bags" which each box contains 8 30 gallon capacity bags, but once one put any amount of trash in them the capacity is virtually ZERO because the bag has virtually ZERO tensile strength, which causes the trash in the bag to PLUNGE throught the bottom. I wasn't putting bricks in them just perhaps 20 average wiight newspapers, and or other household trash.
Also, the bags hve drawstings attacjed to them but they only serve for show purposes as the drawstring STRIPS from the bag when you pull on it, effectively negating the putrpose of the drawstring for tying the bag. In my opinion, the bags are SO FLIMSY they wouldn't hold the HOT AIR of the bloviated claims of the Chinese rip-off artists who pay slave wages to the people who make the bags!
The bags are a rip-off even at a dollar a box, maybe they're worth a dime per box, if anything!I tried to call the store to complain and ask their store hours, but they let the phones ring off the hook so I was forced to use the crappy abgs as I do not have a car, and need to walk at least a half mile to get to the Revere, Mass store or take a bus and pay more than the 4 boxes cost.
While I realize this is a dollar store, there SHOULD be truth in the product description which should be cheap trash bags for VERY light weight, high volume trash like feathers or tissue paper. The company has a website that has a "contact us' part but when you click on it, it goes to a data loop bringing you back to the very same page and there is absolutely NO MECHANISM in effect where a customer could e-mail, or fax or talk to anyone at corporate headquarters.
I purchase nine items at Dollar Tree located 87th & Stony Island totaled $9.81 with tax, received change $10.19. When the cashier gave me my change, I folded it in my purse. I noticed when I got home the $10.00 she gave me was phony bill, I called the manager about the matter she said she sorry it happened, and I can't get my money back. I tried calling customer service no response. Please check your money when shopping at this store, they don't use the pen to check counterfeit money.