Three strikes and you're out dolan toyota scion in reno, nv!
My problems with this dealership began when i brought my 2010 tundra in for an alignment and general servicing back in february. They performed the alignment, did the scheduled maintenance for 60,000 miles and inspected the vehicle. I was told when i picked up the truck that it had a small oil leak around the dipstick that wasn't a big deal and would be an inexpensive fix that could be done later.
While driving home from the dealership my check engine light came on. I checked the codes and was given the code for a small evap leak of the emission system and thought that i'd bring it back to dolan to get it checked out.
I couldn't get back down to reno until april and by that time the alignment had started to drift. I scheduled an appointment on 4/16/2016 for diagnostics on the cel and alignment. I was told that the driver side subframe tab for setting the alignment had been damaged, the carbon canister for the emission system had gotten water in it and would need to be replaced and the previously diagnosed minor engine oil leak was actually a major leak and could compromise the life of the truck's v8 engine with potential catastrophic failure. They quoted me about $2,000 dollars for the work and said they would set me up with a rental car for a week. They told me that the truck's warrantee had expired and i would have to pay for the work.
While driving home i made some phone calls to 2 toyota mechanics i know and to the dealership where i bought the tundra. It turns out that the emission system work is covered under warrantee and the diagnosis of the cel had probably been made based upon codes only and it was likely that the carbon canister was not even the problem. I turned around and brought back the rental and asked bryan bough, the toyota maintenance associate i was working with, about the warrantee. He wouldn't answer me - instead he had someone get my truck. When i asked for the final estimate of costs for the work to be done, he flat out refused to give it to me.
So the following week i get a call from the maintenance manager, who had heard about my situation, asking me to give them a second chance. He told me that if i returned he would make things right by taking care of the engine oil leak under the warrantee and fix my alignment. In the meantime i had cleared the codes for the check engine light and bought a new gas cap. After 100 miles and a dozen or so starts the cel had not turned back on.
I return to dolan and am told that the emission system is fine. They agree to repair the seals causing the oil leak. But the alignment problem would involve replacing the subframe, requiring a body shop and cost of $4,100. I am told by bryan bough that the damage could only have been done by a mechanic applying too much force while adjusting the alignment. I ask about the alignment work done at dolan toyota 2 months ago back in february. I had been to no other shop and nobody had touched my truck between when i had the alignment work done in february and when i returned on 4/16. He denies the damage had been done there and recommends that i make a fraudulent insurance claim so the work can be paid for by my insurance company. I then make calls to the service manager who refuses to talk to me or return my messages. I make a formal complaint to toyota usa who does nothing but forward my complaint to the dealership.
I cannot believe that toyota usa would not do more about my situation. Shame on you toyota! this tundra is the 4th toyota that i have owned. I've spent over $100,000 on toyota purchases in my lifetime. Toyota makes a quality product, but i will never purchase another toyota! as to dolan toyota, i just hope anyone who reads this review to decide whether to make a purchase or have servicing work done here to know who and what they are dealing with. Poor diagnostics and customer service. Personal dishonesty and encouraging clients to commit fraud... All to make a buck.
I purchased a Toyota Certified Platinum Vehicle Service Agreement. The dealer told me that I would receive a rebate at the end of the contract if I did not use the warranty in this contract. When I contacted my dealer to receive, my rebate they would not honor the contract stating the company that backed the contract went under. The problem with this is it was sold by Toyota, and Toyota received the money not the other company. They just chose not to honor the rebate. I contacted another Toyota dealer they are appalled with the way Dolan Toyota has treated me.
I also contacted the Toyota Financial service company who this contract was through they do not understand why I was treated in this manor either. A few other dealers experienced the problem of this company going under but stood by their customers and gave the rebate. Please be careful if you have any dealings with Dolan Toyota in Reno Nevada they are not a customer friendly dealership. You would do yourself a big favor by going down the road to a different dealership. Or go to the Toyota dealership in Carson City or other nearby town.
Dolan Toyota Scion Reviews
Three strikes and you're out dolan toyota scion in reno, nv!
My problems with this dealership began when i brought my 2010 tundra in for an alignment and general servicing back in february. They performed the alignment, did the scheduled maintenance for 60,000 miles and inspected the vehicle. I was told when i picked up the truck that it had a small oil leak around the dipstick that wasn't a big deal and would be an inexpensive fix that could be done later.
While driving home from the dealership my check engine light came on. I checked the codes and was given the code for a small evap leak of the emission system and thought that i'd bring it back to dolan to get it checked out.
I couldn't get back down to reno until april and by that time the alignment had started to drift. I scheduled an appointment on 4/16/2016 for diagnostics on the cel and alignment. I was told that the driver side subframe tab for setting the alignment had been damaged, the carbon canister for the emission system had gotten water in it and would need to be replaced and the previously diagnosed minor engine oil leak was actually a major leak and could compromise the life of the truck's v8 engine with potential catastrophic failure. They quoted me about $2,000 dollars for the work and said they would set me up with a rental car for a week. They told me that the truck's warrantee had expired and i would have to pay for the work.
While driving home i made some phone calls to 2 toyota mechanics i know and to the dealership where i bought the tundra. It turns out that the emission system work is covered under warrantee and the diagnosis of the cel had probably been made based upon codes only and it was likely that the carbon canister was not even the problem. I turned around and brought back the rental and asked bryan bough, the toyota maintenance associate i was working with, about the warrantee. He wouldn't answer me - instead he had someone get my truck. When i asked for the final estimate of costs for the work to be done, he flat out refused to give it to me.
So the following week i get a call from the maintenance manager, who had heard about my situation, asking me to give them a second chance. He told me that if i returned he would make things right by taking care of the engine oil leak under the warrantee and fix my alignment. In the meantime i had cleared the codes for the check engine light and bought a new gas cap. After 100 miles and a dozen or so starts the cel had not turned back on.
I return to dolan and am told that the emission system is fine. They agree to repair the seals causing the oil leak. But the alignment problem would involve replacing the subframe, requiring a body shop and cost of $4,100. I am told by bryan bough that the damage could only have been done by a mechanic applying too much force while adjusting the alignment. I ask about the alignment work done at dolan toyota 2 months ago back in february. I had been to no other shop and nobody had touched my truck between when i had the alignment work done in february and when i returned on 4/16. He denies the damage had been done there and recommends that i make a fraudulent insurance claim so the work can be paid for by my insurance company. I then make calls to the service manager who refuses to talk to me or return my messages. I make a formal complaint to toyota usa who does nothing but forward my complaint to the dealership.
I cannot believe that toyota usa would not do more about my situation. Shame on you toyota! this tundra is the 4th toyota that i have owned. I've spent over $100,000 on toyota purchases in my lifetime. Toyota makes a quality product, but i will never purchase another toyota! as to dolan toyota, i just hope anyone who reads this review to decide whether to make a purchase or have servicing work done here to know who and what they are dealing with. Poor diagnostics and customer service. Personal dishonesty and encouraging clients to commit fraud... All to make a buck.
Dolan toyota... No thank you! never again!
I purchased a Toyota Certified Platinum Vehicle Service Agreement. The dealer told me that I would receive a rebate at the end of the contract if I did not use the warranty in this contract. When I contacted my dealer to receive, my rebate they would not honor the contract stating the company that backed the contract went under. The problem with this is it was sold by Toyota, and Toyota received the money not the other company. They just chose not to honor the rebate. I contacted another Toyota dealer they are appalled with the way Dolan Toyota has treated me.
I also contacted the Toyota Financial service company who this contract was through they do not understand why I was treated in this manor either. A few other dealers experienced the problem of this company going under but stood by their customers and gave the rebate. Please be careful if you have any dealings with Dolan Toyota in Reno Nevada they are not a customer friendly dealership. You would do yourself a big favor by going down the road to a different dealership. Or go to the Toyota dealership in Carson City or other nearby town.