On June 27, 2014 our company issued a purchase order to DMS Aircraft for a Sikorsky Pilot Seat. The cost of the unit was $38,550.00. The terms were 50% deposit in advance and 50% upon delivery, which was quoted at 100 days.
The deposit was sent and on July 17, 2014 the check for $19,275.00 was presented at our bank for payment.
As the proposed delivery date approached I was in contact with Jewel Marshall at DMS who assured me that everything was on schedule and that the seat would be delivered in late October.
Late in October I was informed by Jewel that there were delays and it would be a few more weeks.
This practice continued for several more months during which time we were given multiple ship dates. Also, false pictures of other seats were sent, including screen shots from a computer to try and appease us and lead us to believe that the seat was nearing completion.
There are numerous excuses given, and numerous proposed ship dates given, none of which were met.
On August 31, 2015 Jewel finally admitted in an email to me that they had not produced the seat, and that they were still waiting on drawings for a component of the seat. She also stated that their cost had exceeded the selling price and offered to refund our deposit. At that point we demanded payment of the deposit.
On September 1, 2015 Jewel stated that they would in fact refund the deposit.
On September 9, 2015 Jewel told me that the refund would be sent out that day.
On September 16, 2015 I contacted the Miramar Police department and asked them to accompany me to DMS' office to demand payment, which they did. During that visit, Jewel told the officers that payment would be made on Tuesday September 22, 2015.
Our company has sent certified letters to the principles at DMS including the owner, Monica Johnson, demanding payment.
DMS Aircraft Services Inc Reviews
On June 27, 2014 our company issued a purchase order to DMS Aircraft for a Sikorsky Pilot Seat. The cost of the unit was $38,550.00. The terms were 50% deposit in advance and 50% upon delivery, which was quoted at 100 days.
The deposit was sent and on July 17, 2014 the check for $19,275.00 was presented at our bank for payment.
As the proposed delivery date approached I was in contact with Jewel Marshall at DMS who assured me that everything was on schedule and that the seat would be delivered in late October.
Late in October I was informed by Jewel that there were delays and it would be a few more weeks.
This practice continued for several more months during which time we were given multiple ship dates. Also, false pictures of other seats were sent, including screen shots from a computer to try and appease us and lead us to believe that the seat was nearing completion.
There are numerous excuses given, and numerous proposed ship dates given, none of which were met.
On August 31, 2015 Jewel finally admitted in an email to me that they had not produced the seat, and that they were still waiting on drawings for a component of the seat. She also stated that their cost had exceeded the selling price and offered to refund our deposit. At that point we demanded payment of the deposit.
On September 1, 2015 Jewel stated that they would in fact refund the deposit.
On September 9, 2015 Jewel told me that the refund would be sent out that day.
On September 16, 2015 I contacted the Miramar Police department and asked them to accompany me to DMS' office to demand payment, which they did. During that visit, Jewel told the officers that payment would be made on Tuesday September 22, 2015.
Our company has sent certified letters to the principles at DMS including the owner, Monica Johnson, demanding payment.
To date, the refund has not been paid.