I had a paid $10/month pro account with DMCA.com for a while now. I used them one time and they really didn't do a thing for me and my protected file was not removed from where I filed the complaint to. In December '15 I decided to cut my ties to the company since they were useless for the most part unless you pay them for their "ultra premium" service which costs big $$. However, their website was completely DOWN and throwing an error for a few days and I could not cancel! They ended up autobilling me for $10 on January 2nd, 2016. I immediatey contacted them and even provided them with screenshots of their website errors/outage and they said they would cancel my account and accounting would provide me a refund.
The PROMISED refund by "Julie" NEVER materialized.
I confirmed my account was indeed fully cancelled on their website, which means I should not be charged, but lo and behold in February 2nd '16 they CHARGED ME AGAIN! I was tired of dealing with these shady people and immediately opened a Paypal dispute for the February 2nd charge with full evidence and screenshots my account was cancelled, 2 emails stating my service was cancelled and the email promising a refund back in January '16. Paypal took immediate action on this and refunded my money the same day.
I then contacted the DMCA.com again and asked where my January '16 refund was and they stated over and over "I already got my refund" and to "Take it up with Paypal". Then they pasted in the FEBRUARY REFUND information. Obviously these idiots cannot read / have no reading comprehension PERIOD. I again replied that my email is in reference to the promised JANUARY '16 refund NOT the February '16 amount that was already refunded. They did not reply back and I do not think they understand ENGLISH.
I just filed another unauthorized charge report via Paypal against the January '16 charge since they do not seem interested in doing business legally and stealing money from people then providing unintelligent replies from their brain dead cubicle cows.
DMCA.com Reviews
I had a paid $10/month pro account with DMCA.com for a while now. I used them one time and they really didn't do a thing for me and my protected file was not removed from where I filed the complaint to. In December '15 I decided to cut my ties to the company since they were useless for the most part unless you pay them for their "ultra premium" service which costs big $$. However, their website was completely DOWN and throwing an error for a few days and I could not cancel! They ended up autobilling me for $10 on January 2nd, 2016. I immediatey contacted them and even provided them with screenshots of their website errors/outage and they said they would cancel my account and accounting would provide me a refund.
The PROMISED refund by "Julie" NEVER materialized.
I confirmed my account was indeed fully cancelled on their website, which means I should not be charged, but lo and behold in February 2nd '16 they CHARGED ME AGAIN! I was tired of dealing with these shady people and immediately opened a Paypal dispute for the February 2nd charge with full evidence and screenshots my account was cancelled, 2 emails stating my service was cancelled and the email promising a refund back in January '16. Paypal took immediate action on this and refunded my money the same day.
I then contacted the DMCA.com again and asked where my January '16 refund was and they stated over and over "I already got my refund" and to "Take it up with Paypal". Then they pasted in the FEBRUARY REFUND information. Obviously these idiots cannot read / have no reading comprehension PERIOD. I again replied that my email is in reference to the promised JANUARY '16 refund NOT the February '16 amount that was already refunded. They did not reply back and I do not think they understand ENGLISH.
I just filed another unauthorized charge report via Paypal against the January '16 charge since they do not seem interested in doing business legally and stealing money from people then providing unintelligent replies from their brain dead cubicle cows.
Do not do business with DMCA!